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NETSUITE ACQUIRES RETAIL ANYWHERE, ADDING KEY CAPABILITIES TO SUPPORT
MULTI-CHANNEL RETAIL SUCCESS

Combination Delivers Industry's First Cloud-based System Unifying POS and
eCommerce in a Single Application

NetSuite Brings Brick-and-Mortar Retail Businesses to Global Commerce Cloud



--------------------------------------------------------------------------------

News provided by

NetSuite Inc.

Jan 10, 2013, 09:00 ET


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--------------------------------------------------------------------------------

SAN MATEO, Calif., Jan. 10, 2013 /PRNewswire/ -- NetSuite Inc. (NYSE: N), the
industry's leading provider of cloud-based financials / ERP software suites,
today announced that it has acquired Retail Anywhere, a leading provider of
multi-channel retail management solutions designed to improve the retail
customer experience. The acquisition builds on NetSuite's SuiteCommerce
platform, delivering the industry's first and only integrated cloud business
suite for retailers, giving them what they need to grow revenues, open up new
sales channels and expand their business globally. It fulfills a strong demand
among retailers for a single commerce solution that supports the multiple
customer touchpoints a retail business needs to succeed – from physical points
of sale (POS) at brick-and-mortar stores or other locations to call centers,
social media and B2B, B2C, and eCommerce via desktops, laptops, iPhone/iPad, and
other smartphones and tablets. The acquisition brings thousands of customers
using the Retail Anywhere POS system to NetSuite as well as more than 28 years
of deep retail vertical expertise, knowledge in retail operations and best
practices in building rock-solid retail management solutions. This unified
commerce platform allows retailers to significantly enhance the commerce
experiences with capabilities like "shop-online, pickup in store" and "save the
sale" to fulfill in-store customer needs from any inventory location, including
eCommerce. For more information, please visit www.netsuite.com/retail.

"Up to now traditional retailing has been left behind as the rest of the world
has embraced cloud technology," said Andy Lloyd, General Manager of Commerce,
NetSuite. "With this acquisition, even brick-and-mortar retailers are able to
become part of the rapidly evolving global commerce cloud. By adding an in-store
solution to SuiteCommerce, NetSuite is enabling merchants to meet their
customers' demands for cross-channel shopping integration. NetSuite Retail
Anywhere further extends the reach of NetSuite's full platform of business
capabilities to the showroom floor, where most retail business still takes place
today."

A NetSuite SuiteCloud Developer Network (SDN) partner, Retail Anywhere created
the popular Retail Anywhere POS SuiteApp for NetSuite. The solution runs on
traditional POS hardware as well as Apple iPhone, iPad and iPod Touch mobile
devices to simply and securely conduct transactions from anywhere. The Retail
Anywhere team brings its retail industry expertise and proven management acumen
to NetSuite's eTail/Retail Products business unit. Retail Anywhere CEO Branden
Jenkins, a longtime retail industry veteran with deep expertise in retail
operations and retail software development, joins NetSuite as General Manager,
eTail/Retail Products.  

"In a retail industry where most widely-deployed POS solutions were developed
before the web browser existed, there is a tremendous market opportunity for
solutions that enable retail operations for the mobile, consumer environment,"
Jenkins said. "We are excited to join NetSuite, given the company's cloud-based,
Commerce as a Service approach to enabling multi-channel retail, the unique
business value that the extended NetSuite platform brings to each
retailer-customer relationship, and a proven industry track record of success
with retail customers and partners."

According to the Deloitte 2012 Annual Holiday Survey, consumers who engage with
retailers through multiple customer touchpoints were likely to spend 71 percent
more than those who only engage through the traditional brick-and-mortar
channel. The report's findings further suggest that this cross-channel consumer
base is growing and that businesses can enjoy significant competitive advantages
if they develop sophisticated, multi-channel retail capabilities that
personalize the customer experience and bring more value to each retail
interaction. Unfortunately, legacy retail systems lack the technical capacity to
unify multiple channels, and retailers have to use multiple, disparate software
systems to run their businesses, creating inefficiency and customer frustration.

NetSuite's Acquisition of Retail Anywhere Adds Key Capabilities to the
SuiteCommerce Platform to Allow Retailers to Grow Revenues and Expand Globally
Unique in the industry, NetSuite SuiteCommerce combines a state-of-the-art web
storefront with the core NetSuite business suite for a complete,
customer-centric cloud commerce solution. SuiteCommerce enables retailers and
other merchants to manage key B2C and B2B transactions across multiple
touchpoints, including POS, websites, smartphones, tablets and call centers
without the limitations and complexity of legacy commerce systems, including the
inability of in-store, eCommerce point-solutions and legacy back-end systems to
easily integrate and cost-effectively scale. Such systems often limit visibility
into customer lifetime value by producing a fragmented view of customers,
inventory and financials. As a result, organizations lack visibility into their
operations and customers, making it difficult to satisfy customer needs,
streamline operations and contain costs. Additionally, SuiteCommerce lets
retailers seeking to expand abroad manage growth, with capabilities for multiple
languages, sites, companies, currencies and tax compliance.

SuiteCommerce's integrated business processes, delivered via easy-to-use
systems, provide insight into customers and inventory across multiple
touchpoints and locations, giving modern retailers the ability to not only meet
customer expectations, but exceed them.

Now, with the addition of NetSuite Retail Anywhere, retailers have new
capabilities to capture and take advantage of transactional and customer data
within the NetSuite SuiteCommerce platform and the core NetSuite ERP /
financials and CRM solution.  Retailers can now leverage the following powerful
capabilities to run their end-to-end multi-channel retail business:

 * Enhanced in-store experience. By unifying the online and in-store customer
   experience, NetSuite Retail Anywhere enhances customer visibility by
   leveraging data from across a business to provide the insight necessary for
   delivering personalized service, building customer loyalty and increasing
   revenue.
 * Supporting, enabling the latest POS technology. NetSuite Retail Anywhere
   supports the latest POS hardware and mobility devices, guaranteeing that
   retailers have reliable, proven in-store solutions.
 * Extending sales and service with mobile POS. The solution incorporates the
   power and functionality of a traditional retail POS workstation in a mobile
   device to service customers anywhere. From the easy-to-use mobile device,
   sales associates can conduct sales transactions, secure payments, print
   customer receipts, review customer information, perform item look-ups from
   the sales floor, determine product quantity on hand and locate out-of-stock
   items in order to "save the sale" on the showroom floor.
 * 360-degree customer view. Provides a single view of customer orders,
   preferences, issues, and contact and payment information to ensure retailers
   can deliver rewarding interactions in a store, online, on the phone or
   anywhere else.
 * Real-time visibility and analytics. Retailers gain on-demand insights into
   such critical metrics as same-store sales, average ticket price, average
   items per ticket, and sales per square foot, helping to drive merchandising,
   price optimization and marketing promotions.
 * Real-time inventory management. Retailers can view and adjust to inventory
   fluctuations on the fly across all channels, minimizing costly stock-outs and
   overstock while enabling customers to view both in-store and online product
   availability over the web.
 * Dynamic web storefront. The SuiteCommerce webstore helps customers easily
   find the product they want, strategically recommends products to drive sales,
   offers streamlined checkout and adapts on the fly to the customer's device of
   choice (e.g., smartphone, laptop, tablet, etc.).
 * Order management. Ensures quick and efficient processing of all orders
   through a flexible order processing workflow, provides the ability to set
   approval rules, and automatically selects delivery from specific warehouses
   based on inventory availability and geographic proximity, regardless of
   whether an order comes from in-store, by phone or via the website.
 * Customer support. Provides customer support capabilities such as case
   workflow management, order monitoring (status of an order, etc.) and robust
   customer self-service capabilities for common queries and changes.

Technology Partners Support NetSuite SuiteCommerce and NetSuite Retail Anywhere
NetSuite-Retail Anywhere successes to date have drawn together a full ecosystem
of leading industry partner solutions. Partners as diverse as DigitalPersona for
biometrics readers, Ingenico for signature capture and payment terminals,
JustEnough retail planning, Mercury for integrated payment processing, SenSource
customer traffic counters, Valogix for inventory planning and optimization, and
many more have built solutions to complement the combined offering.

(See LEADING TECHNOLOGY PARTNERS ANNOUNCE SUPPORT FOR NETSUITE RETAIL ANYWHERE)

The Retail Anywhere technology is available today in the U.S., Canada, U.K. and
Australia as a component of the NetSuite SuiteCommerce solution.

For more information about NetSuite, please visit www.netsuite.com.

Follow NetSuite's Cloud blog, NetSuite's Facebook page and @NetSuite Twitter
handle for real-time updates.

NOTE: NetSuite and the NetSuite logo are service marks of NetSuite Inc.
Third-party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
NetSuite and any other company.

(Logo:  http://photos.prnewswire.com/prnh/20090924/SF81218LOGO-b)

SOURCE NetSuite Inc.

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