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Submission: On December 18 via manual from US — Scanned from IT
Submission: On December 18 via manual from US — Scanned from IT
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Get up to $50,000 in growth capital with Onward 🚀 FeaturesTrackCase StudiesResourcesLogin Get a Demo Login Get a Demo Menu VIP BENEFITS FOR THEM. MORE PROFIT FOR YOU. Provide best-in-class post-purchase benefits at no cost to you. Get a Demo Email Address Thank you for subscribing! Oops! Something went wrong while submitting the form. 100% 5-star Reviews Trusted by the Top DTC Brands YOUR ALL-IN-ONE SOLUTION FOR A WORLD-CLASS CUSTOMER EXPERIENCE Offering just shipping protection was so last year. Onward has changed the game with an all-encompassing solution for driving customer loyalty and profitable growth. Shipping Protection CashBack Credit Satisfaction Guarantee Free Returns Carbon Offsets Explore all features Great for you and your customers INCREASE YOURAVERAGE Increased Profit Average Order Value Increased Retention Get a Demo 100% 5-star Reviews DID WE MENTION NO SAAS FEES We thrive when your business thrives. SaaS fees are out of control. Onward believes in providing top-tier services without the SaaS. Be inspired by the best SEE REAL RESULTS FROM TOP BRANDS “Our customers have been thrilled with the prompt customer service delivered by the Onward team when handling shipping-related issues. With the added benefits to our bottom line, it's been a win-win.” Learn More “Onward’s approach for combining package protection, carbon offsets and loyalty rewards really resonated with us. It’s a unique offering compared to the other alternatives that we explored in the space.” Learn More OUR WHITE-GLOVE INSTALLATION TEAM HANDLES EVERYTHING. SIT BACK & RELAX. Easily integrate with the Shopify tools you use. DON’T JUST TAKE OUR WORD FOR IT... “For years, we simply assumed the cost of replacements. Enter Onward. They’ve made shipping delivery issues a thing of the past! With their great support team, our customers are delighted with the service.” Deji Oduwole Head of Marketing “Great team and service. Their swift and expert handling of claim requests for lost and stolen packages is really appreciated by our Members. We have a high bar in terms of expectations and their service has not disappointed.” Becca Briggs Senior Retail Director “Onward’s solution has been of real value to us in addressing expensive reshipping issues. Since they cover the expense, we’re able to generate new net revenue through the reorders they place. We highly recommend them.” Taylor Borenstein Co-Founder As one of Onward’s initial clients, we've seen the product improve significantly. It’s been really helpful for us to be able to add protection after an order has been placed. They promised to provide a friendly service to our customers and approve all valid claims. Happy to report that they’ve lived up to that promise. Onward’s claim process is fast, easy, and integrates very easily into our customer service workflows. It was extremely important that we partnered with a company that would keep our customers very happy with the service. Great team and service. Their swift and expert handling of claim requests for lost and stolen packages is really appreciated by our Members, and makes our internal teams' lives easier. We have a high bar in terms of expectations being met and the service has not disappointed. For years, we simply assumed the cost of replacements internally, which not only put pressure on the bottom line, but also created an unnecessary hassle for our customer experience team as well. Enter Onward. They’ve made shipping delivery issues a thing of the past for us! With their great support team and super fast response times, our customers are delighted with the service. Onward has been very attentive with us and have handled the claims that we have with care. Things will be ramping up heading into the winter, and we’re confident in Onward’s ability to handle the volume. It’s always a pleasure talking to the team and we’re excited to try some of the new features we’ve been discussing together. Onward’s solution has been of real value to us in addressing expensive reshipping problem. We’re no longer liable for reshipping product at our expense. Since Onward covers the expense, we’re able to generate new net revenue through the reorders they place. They also have great customer service with their claims team. We highly recommend them. As one of Onward’s initial clients, we've seen the product improve significantly. It’s been really helpful for us to be able to add protection after an order has been placed. They promised to provide a friendly service to our customers and approve all valid claims. Happy to report that they’ve lived up to that promise. Onward’s claim process is fast, easy, and integrates very easily into our customer service workflows. It was extremely important that we partnered with a company that would keep our customers very happy with the service. Great team and service. Their swift and expert handling of claim requests for lost and stolen packages is really appreciated by our Members, and makes our internal teams' lives easier. We have a high bar in terms of expectations being met and the service has not disappointed. For years, we simply assumed the cost of replacements internally, which not only put pressure on the bottom line, but also created an unnecessary hassle for our customer experience team as well. Enter Onward. They’ve made shipping delivery issues a thing of the past for us! With their great support team and super fast response times, our customers are delighted with the service. * * * * * * THE ONWARD DIFFERENCE RESOURCES 10 WAYS TO IMPROVE YOUR ECOMMERCE STORE'S AVERAGE ORDER VALUE IN 2023 (WITH EXAMPLES) Read More CASH IS KING: WHY PROFITABILITY IS THE NEW DTC MANTRA Read More ECOMMERCE OPERATORS: DO THESE 12 THINGS TO CREATE A WORLD-CLASS POST-PURCHASE EXPERIENCE FOR YOUR CUSTOMERS Read More Read More Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Product FeaturesTrack Partners Case StudiesMerchant FAQsReferrals Support TermsPrivacyContact Support Customers For ShoppersFile a Claim Resources Blog © 2024 Onward