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 * T-Mobile Privacy Notice
   * Overview
   * What’s in this notice
   * How we collect your data
   * What data we collect
   * How we use your data
   * When we disclose your personal data
   * How we protect your data
   * Your data choices
   * Other important info
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 * B2B Privacy Notice
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 * Biometric Privacy Notice
 * Children's Privacy Notice
 * Sprint Financial Privacy Notice
 * T-Mobile Financial Privacy Notice
 * Project 10million Privacy Notice


T-MOBILE

PRIVACY NOTICE



Effective: March 31, 2023


OVERVIEW

You, as consumers, trust T-Mobile to connect you to the world every day, and
we’re working hard to earn a place in your heart. A big part of that is
maintaining your privacy. We believe you deserve transparency, education,
choice, protection, and simplicity. Our goal is to help you take action to
protect your privacy.



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WHAT’S IN THIS NOTICE

This privacy notice (“notice") explains how T-Mobile and our subsidiaries and
representatives ("T-Mobile", “we”, or “us”) collect, use, share, and protect
your personal data when you interact with T-Mobile as a consumer of our
services. It also provides you with important information about your personal
data choices.

This notice applies to personal data we have about you that identifies, relates
to, describes, can be associated with, or could reasonably identify you as an
individual. It includes data like your name, address, or email address, as well
as less obvious data like demographic data, device and usage data, call records,
advertising ID, and location data (where you are located). This notice also
applies to sensitive personal data, a category of personal data that includes
things like your social security number and account log-in credentials, as well
as biometric information.

This notice applies to all personal data we collect and use when you access or
use our cell and data services, websites, apps, and other services (our
“services”), purchase and use our devices and products (“products”), visit our
retail stores or corporate offices, or communicate or interact with us in any
way, including mail, email, phone, chat, social media, or in-person.

Some products and services have their own privacy notice. To see the whole list,
visit our Privacy Notices. If this notice conflicts with a privacy notice for a
specific product or service, the product or service notice applies.

This notice does not apply to data that is not personal, like anonymous,
de-identified, or aggregated data, even if it comes from personal data.

This notice does not cover:

 * Job applicants. To learn more about personal data we collect and use when you
   apply for a job with us in the US, or for our recruiting purposes, please see
   our T-Mobile Applicant Privacy Notice.
 * T-Mobile employees or contractors. To learn more about personal data we
   collect and use from our employees and contractors, please see our T-Mobile
   Employee and Contractor Privacy Notice.
 * People working with T-Mobile in a business context, such as vendors or
   T-Mobile for Business customers. To learn more about the personal data we
   collect and use from people working with T-Mobile in a business context,
   please see our B2B Privacy Notice.
 * Data that a parent or guardian has told us is from a child under 16. Parents
   and guardians can learn more about what we do (and don’t do) when it comes to
   children’s data by reviewing our Children’s Privacy Notice.



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HOW WE COLLECT YOUR PERSONAL DATA



We collect personal data about you in four primary ways:

 * Directly from you, like when you create an account with T-Mobile.
 * Automatically from your use of our products and services, like data
   associated with using our network.
 * From other sources, like information from financial institutions and credit
   agencies.
 * By using or combining data to infer insights about you, like using a
   particular app on your phone to infer that you like sports.



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WHAT DATA WE COLLECT



Personal data you provide directly to us

 * Contact and account information, like your name, usernames, passwords,
   address, telephone number, email address, and household members.
 * Authentication and security information like your government identification,
   Social Security number, security codes, and signature.
 * Demographic information, like your age, gender, veteran status, and date of
   birth.
 * Payment information, like your credit card, debit card, and bank account
   number (see the T-Mobile Financial Privacy Notice and Sprint Financial
   Privacy Notice for more information).
 * Preference information, including preferences related to marketing,
   advertising, communications, and participation in T-Mobile programs.
 * Sensitive personal data, as defined above.
 * Other information you choose to provide, like when you submit a survey
   response, enter a contest or promotion, or contact us.



Personal data we collect automatically

Customer Proprietary Network Information (CPNI) 
CPNI is generated by your use of our wireless voice communications services. For
more information, read the Phone privacy article.

Unique identifiers 
Like cookie IDs, device IDs including mobile advertising IDs, Internet Protocol
(IP) address, and media access control (MAC) address collected through tracking
technologies like web beacons, pixels, and other tracking technologies. To learn
more, read our Cookies and tracking article.

Information from your use of our products, services, and network (and other
carriers’ networks when roaming domestically or internationally) 
This includes your usage of connecting carriers and Internet service providers,
IP address, text messages, and data use history, websites and URLs visited,
content interactions (e.g., how long you use an app), viewing info from our
streaming services (e.g., videos you watch on the TVision HUB), mobile apps
installed or used or that interact with your device, language settings, and
other network and device analytics and Wi-Fi connection and usage data.

Device and service performance and diagnostic information
Including reports from your device about signal strength, speeds, app and
service performance, dropped calls, call and data failures, geolocation
information, and device data like battery strength and serial number and similar
device identifiers, settings, language preferences, and software versions,
including your browser type and operating system version, the website that
referred you to one of our websites, or that you visit upon leaving our
websites.

Commercial information
Including records of your purchases from us and purchase tendencies.

Geolocation data
Specifically, data that identifies the approximate or precise location of your
mobile device or provision of services. We may also use location technologies to
collect data about the presence of your device.

Biometric data
Including biometric identifiers for authentication and fraud prevention. For
more information, see the Biometric Information Privacy Notice.

Video data
Like images from video monitoring and recordings of people in our retail stores.

Audio information
Including voice commands you provide to our apps (for example, for accessibility
or hands-free use), and audio recordings of calls between you and our customer
service representatives.



Personal data we collect from other sources

We may collect personal data about you from other sources. For example, we may
obtain updated address information from our shippers like the United States
Postal Service. In addition, we may collect information from financial
institutions and credit reporting agencies when you, for example, finance a
device and, in those instances, we’ll disclose the nature of our collection and
obtain your consent when required. We may also buy or get personal data from
other third parties, like social media platforms, analytics providers, and
consumer data resellers. This information could include contact information,
demographic information, geolocation information, and information about your
interests, preferences, or behaviors. We use this data for things like product
and service improvement, marketing, and advertising.



Personal data we infer

We may learn about your preferences or characteristics based on other personal
data we collect. For example, we may infer that you are looking to purchase a
new device based on your browsing activity while using our services, and we may
use your IP address to estimate your general location. We may also use this
information for advertising purposes.



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HOW WE USE YOUR DATA



We use your personal data for a lot of reasons, such as:

 * Create and administer accounts, complete transactions, payments, billing, and
   requests related to our products and services and third-party products and
   services that you charge to your accounts.
 * Provide, develop, customize, and personalize products and services, respond
   to your inquiries, conduct surveys, and perform our contractual obligations.
 * Advertise and market products and services from T-Mobile and other companies
   to you, including through targeted advertising and communications about
   promotions and events, contents, and sweepstakes.
 * Conduct research and create reports from analysis of usage patterns and
   trends and to deidentify or aggregate personal data to create business and
   market analysis and reports.
 * Detect and help protect against security incidents and illegal, fraudulent,
   or unauthorized activities; investigate suspicious traffic, cybersecurity
   threats or vulnerabilities, complaints, and claims; authenticate your
   credentials for account access and information and provide other security
   protections.
 * Protect you and others from fraudulent, malicious, deceptive, abusive, or
   unlawful activities.
 * Debug and repair errors and help maintain and improve the quality and safety
   of our products and services.
 * Verify your identity and determine your eligibility for accounts, discounts,
   and specific rate plans, as well as the validity of your payment information.
 * Facilitate or verify the appropriate calculation of taxes, fees, or other
   obligations due to local, state, or federal government requirements.
 * Cooperate with law enforcement and protect the rights, interests, safety, or
   property of T-Mobile and others.
 * Comply with, defend, pursue, and enforce applicable legal and regulatory
   obligations and respond to governmental requests.
 * Enforce our policies, terms and conditions, or other agreements.



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WHEN WE DISCLOSE YOUR PERSONAL DATA



We may disclose your personal data with others as follows:

With your consent or at your direction
We may disclose your personal data to third parties with your consent, which we
may get in writing, online, or orally. We may also share your personal data with
third parties when you tell us to or when you use our products or services to
interact with third parties, whose separate privacy notices may apply to that
data.

With the account holder
We may disclose personal data about an account user to the account holder (the
party financially responsible for the account). The primary account holder may
also authorize other users to access account information. If a business,
governmental agency, or other individual obtains services for you, that entity
or individual is our customer, and we may provide personal data about you or
your use of our products and services to them or, if they tell us to, others.

Between T-Mobile brands and companies
T-Mobile discloses personal data to its affiliates for things like providing you
products and services, and for marketing and advertising and other uses as
described in this notice.

To provide benefits
When you receive discounted pricing or other benefits through someone else’s
agreement with us (for example, an employee discount), we may disclose personal
data to that person or entity to verify your eligibility for benefits, to
calculate any discounts, and to deliver the discount or benefit to you.

To our service providers
We use service providers who may need access to your personal data to do work
for us. They’re contractually required to treat your personal data as private
(confidential) and to use it only to provide the services we requested. Examples
of the service providers we use include print, mail, or email vendors, web
hosting vendors, and cloud service providers.

To other third parties
We disclose personal data to third parties for uses described in this notice or
for purposes you have requested. For example, we may share data with credit
bureaus and similarly regulated entities, banks for device financing, and
payment processors to help us provide you with the services you have requested.
If you interact with third parties, like content providers who operate video
channels or apps through our products and services, we may facilitate the
transfer of your personal data for those services. We may also share mobile
device identifiers, device and service usage data, and demographics information
with third-party advertising partners who may use data to serve ads for T-Mobile
and others as described in the Advertising section. These third parties have
their own privacy notices that apply to their use of the information we share.
For more information, read the Analytics and Reporting article.

For identity verification and fraud prevention services
To help protect our customers and others from fraudulent use of our network or
services, we share personal data (like name, address, account status, SIM change
history, and device status) or risk scores derived from such data with entities
such as banks or with entities that provide fraud prevention services to
T-Mobile.

Caller ID providers
We may disclose your mobile number and name with third parties to enable Caller
ID and similar services across multiple carriers when you make a call. We don’t
publish directories of our customers’ wireless numbers or make numbers available
to third parties for listing in their public directories without your
permission. You can ask us to exclude your name from Caller ID by calling
customer service. You can also block your number from being displayed
temporarily on non-emergency calls. Learn how to block your number.

In a business transfer or transaction
We may disclose or transfer personal data about you as part of a corporate
business transaction, like a merger or acquisition, divestiture, sale of company
assets, or in the event of insolvency, bankruptcy, or receivership. In these
cases, personal data could be transferred to third parties as a business asset.
We may also disclose personal data to banks and similar entities for purposes of
transferring loans in connection with your device financing.

For legal process and protection
We may disclose personal data to third parties, including government
authorities, for legal processes or protection of life and safety where we
believe that access, use, preservation, or disclosure of the information is
reasonably necessary, including:

 * To comply with laws, regulations, legal process or to respond to lawful
   requests
 * To enforce or apply agreements, or initiate, render, bill, and collect for
   products and services (including disclosure to collection agencies to obtain
   payment)
 * To protect the rights, interests, property, or safety of T-Mobile, our
   customers, and others
 * In connection with claims, disputes, or litigation
 * To protect you or others from fraudulent, abusive, or unlawful use of these
   services, and other fraudulent activity
 * In an emergency



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HOW WE PROTECT YOUR DATA

We use administrative, technical, contractual, and physical safeguards designed
to protect your data. For example, when you contact us by phone or visit us in
our stores, we have procedures in place to make sure that only the primary
account holder or authorized users have access.

We can’t guarantee our safeguards will prevent every unauthorized attempt to
access, use, or disclose personal data. Be sure to use a strong password to
access your information and not one you use for other services. You should also
use multi-factor authentication where possible.



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YOUR DATA CHOICES

We offer consumers in the U.S., Puerto Rico, and the U.S. Virgin Islands choices
about their personal data, but your choices may vary depending on the laws that
apply where you reside and whether you have a business-to-business account
(T-Mobile for Business/T-Mobile for Government). If you have questions,
please contact us. Your choices include:

Access, Delete, and Correct

Access 
To access your personal data, submit a personal data request. Once we receive
your request and confirm your identity, we will disclose to you:

 * The categories of personal data we have collected
 * Our business or commercial purposes for collecting or selling personal data
 * The sources from which we collect personal data
 * The types of third parties we disclose personal data to
 * The types of personal data we disclose for business purposes

For multi-line accounts, the Billing Responsible Party or Primary Account Holder
submitting an access request will receive account-level data for all lines on
the account such as billing and rate plan information. But personal data
associated with a particular phone number on the account (data that is tied to
the account but is not the data of the Billing Responsible Party or Primary
Account Holder) won’t be shared with the Billing Responsible Party or Primary
Account Holder and will only be provided to the individual who submits a request
for that phone number. If you are not the Billing Responsible Party or Primary
Account Holder on the account, you’ll only see information that is associated to
your phone number and email that you include in your “Access my personal data”
request.

Delete 
To delete your personal data, submit a personal data request. If you do, we may
not delete all your data because certain exceptions may apply. For example, we
may keep personal data that is necessary to bill you for services, detect
security problems, or troubleshoot or enhance our network. If you request that
we delete your personal data, we might not be able to offer some services to you
or they might not work the way they’re supposed to or that you’re used to.

Correct 
If you have a T-Mobile account, you can correct or make changes to your personal
data directly through your account portal (“My T-Mobile”). Learn how to correct
your personal data. For any changes that cannot be made through your account
portal, call Customer Care or submit a correction request.

Authorized Agents 
Authorized Agents may act on your behalf by submitting an access, correction, or
deletion request. To protect your information, we may request that you verify
your own identity before fulfilling a request submitted by your agent.

Verification of your identity 
We have to verify your identity before we can give you access to, or delete,
your personal data. If we can’t verify your identity, we’ll unfortunately have
to deny your request. This is to protect you.

To verify your identity, we’ll need information from you, like your email
address and phone number. You may need to provide your U.S. driver’s license,
state ID, or passport. We may also need a photo of your face so we can ensure
the photo ID truly belongs to you.

Appeal 
If we deny your request, residents of certain states are entitled to submit an
appeal. Instructions for how to submit your appeal will be included in our
response explaining why we denied your request.

If you have questions about these choices, please read our privacy FAQs.



Do Not Sell or Share

To tell T-Mobile “Do Not Sell or Share My Personal Information,” visit our
Privacy Dashboard or click on the link in our website footers and apps. In this
case “sharing” refers to a specific type of disclosure under certain privacy
laws that relates to advertising activity, including “targeted advertising.” An
example of a sale or “share” of information is when we disclose information
about you (like when you’ve visited our sites) tied to unique identifiers, like
device IDs, with third parties for targeted advertising. When you tell us not to
sell or share your personal information, we won’t disclose your personal data
for these purposes. Of course, not all disclosure of personal data is a sale or
share, like when T-Mobile provides your data to service providers to deliver our
products and services. To learn more, read the Do Not Sell or Share My Personal
Information article.



Marketing communications

If you don’t want to learn about products and services we or our partners offer,
you can adjust your marketing communications preferences in our Privacy
Dashboard. Not all of our communications are for marketing, and you’ll continue
to receive service messages for your products and services (like bills,
transactional notices, customer service, etc.). To learn more, read the Your
marketing preferences article.



Advertising and analytics choices

T-Mobile data use for the Ad Program
Under T-Mobile's Ad Program, T-Mobile will use certain data (1) for Analytics
and Reporting (2) to deliver Relevant Ads, and (3) to deliver Personalized Ads
and Offers.

Analytics and Reporting
For Analytics and Reporting, our program is designed to use information from
your device (i.e., app usage data like app name, installation status, how often
an app was opened and zip code) and data from your use of T-Mobile products and
services, such as self-declared data like age range (e.g., 25-34) and gender, to
prepare aggregated business and marketing reports that we use and share with
other companies. These reports do not identify you personally. One example might
be a report showing how often a game was downloaded in the past year across
large numbers of users. We will use this data unless you tell us not to by
opting out.

Relevant Ads
For Relevant Ads, T-Mobile will use and analyze app usage data from your Android
device like app name, app installation status, and how often an app was opened,
self-declared data from your use of T-Mobile products and services such as age
range (e.g., 25-34) and gender, and high-level app usage data from your T-Mobile
broadband to create models and inferences (e.g., sports lover, cooking
enthusiast). To illustrate what high-level app usage data from your broadband is
used, we process the name of an app you opened, like a recipe app, and how long
you spent in that app, but we do not see any additional information, like, for
example, that you looked at Italian and Thai recipes.

We do not use app usage data to select advertisements, we only use your mobile
advertising ID (MAID) and the models and inferences created from the app usage
data. We and our advertising partners will use your MAID from your device and
data from third party partners to deliver Relevant Ads to you. We will use this
data unless you tell us not to by opting out.

When we share MAIDs and inferences with third parties, it is not tied to your
name or information that directly identifies you. 

Personalized Ads and Offers
In addition to the data used for relevant ads, with your consent, we and our
service providers will use precise location and other self-declared data you
provide to us such as age range (e.g., 35-54), gender, interests, and survey
responses from your device and top-level domain information about your web
browsing activity from your broadband data to provide you with more personalized
ads and offers. To illustrate, we process the top-level name/URL of the website
you visited, such as a major retail website, but we do not look at what web
pages within that site you visited (e.g., clothes or toasters). We won’t use
this data unless you opt-in and we’ll stop using it if you opt-out.

We don’t use or share Customer Proprietary Network Information (“CPNI”) for
advertising unless you give us your express permission or as allowed by law to
advertise certain T-Mobile products or services.

We also do not use information from T-Mobile prepaid accounts or Assurance
Wireless accounts for advertising. We also do not use information for
advertising from accounts where a corporation or government agency is
responsible for paying the bill. And if we know information belongs to a child,
we don’t use it for advertising.

For more information about data we use and share for the Ad Program, visit
our Privacy Dashboard. When you opt out of the sale or sharing of your personal
information from our website footer or opt out using our Privacy Dashboard, your
info will not be used for Relevant Ads unless you have provided your opt-in
consent for Personalized Ads and Offers. To learn more about how your choices,
visit our Privacy Dashboard.

Ads on your mobile device, computer, or other devices
You can get instructions on how to opt-out of targeted ads served by most
advertising networks that use cookies, Ad IDs, and similar technology by:

 * Visiting our Personalized Ads and Offers article.
 * Visiting our Analytics and Reporting article.

You can also take steps to manage targeted ads through your system settings.
Resetting your device’s mobile advertising ID does not opt-out your device from
targeted ads, but data associated with your prior mobile advertising ID will not
be linked to your new identifier through the device. Also, if you reset your
device’s mobile advertising ID your prior opt-out choices will not apply to the
new ID. To maintain your opt-out choices, you’ll need to opt-out again. These
opt-outs will not impact “contextual” advertisements (e.g., a sporting goods
advertisement on a sports-themed website) or ads we place on our own websites
and apps based on your activity on those sites and apps.

Cookies choice
Most web browsers can be set to detect or reject cookies. Each browser is
different, so check the “Help” menu of your browser settings to learn how to
change your cookie preferences. If you reject cookies, some things on our
websites may not work properly. To learn more about cookies, read our Cookies
and tracking article.

Ads on social media
We may work with certain social media websites or platforms (such as Facebook or
Twitter) to serve targeted ads to you as part of a customized social media
campaign. You can opt-out of receiving customized ads on your social media
platforms by changing your ad preferences on those platforms. We don’t control
those platforms or your ad preference settings on them and recommend regularly
visiting your ad preference settings to ensure they remain accurate.

Some opt-out mechanisms described in the Advertising choices section and the “Do
Not Sell or Share My Personal Information” mechanism for T-Mobile websites
described in the Do Not Sell or Share section rely on cookies to retain your
opt-out preferences. If you reject or erase cookies, your opt-out choices and Do
Not Sell or Share requests may not work correctly, and you may need to perform
the opt-out again.

Location data choice
We collect your location data to provide you with our wireless services. For
certain non-essential activities, such as advertising, we request your
permission before using precise location data associated with your identifying
information. We don’t use or disclose precise location data for advertising
unless you give us your express permission. For more information, read our
Cookies and tracking article. If you have previously consented to these uses,
you may revoke that permission at any time through your device’s operating
system location preference controls or, in some cases, the app settings. You may
also follow the standard uninstall process to remove the app from your device.



Privacy requests received

As a part of T-Mobile's ongoing commitment to transparency about our privacy
practices, we share information annually on how many privacy requests we
receive. The data below is for the year 2021. Numbers were updated on May 18,
2022, to correct a calculation error.

Privacy requests received

  Requests to access Requests to delete Request to correct Do Not Sell or Share
requests Number received (total) 3278 3352   2,280,135 Number received (CA) 688
831   Included in Total Number complied with in whole or in part 2368 3220  
2,280,135 Number denied 910 132   0 Median number of days to respond to access
request 50 41   0

California residents

Under the California Consumer Privacy Act (CCPA), Consumers who are California
residents have personal data rights, including the right to access, correct,
delete, and stop the sale or sharing of personal data. Although the CCPA only
provides these choices to California residents, T-Mobile, as an entity doing
business in all 50 states, extends these benefits to residents in all U.S.
states.

Of course, if you do exercise any of these rights, T-Mobile will not treat you
any differently. You can exercise your personal data rights within our Privacy
Dashboard.

Categories of personal data collected and disclosed 
For business purposes in the preceding 12 months is described in What data we
collect and When we share your data.

Business or commercial purpose for collecting personal data 
Is described in How we use your data.

Categories of sources of personal data 
This includes information you provide us, that we collect and infer when you use
our products and services and provided or purchased from other sources. For more
information, see How we collect your data. 

Categories of third parties with whom we share personal data 
Is described in When we share your data.



Sales and Shares of personal data

California law requires us to tell you that in the past 12
months, T-Mobile (which also includes Sprint) sold (as “sale” is defined in that
law) the following categories of personal data for the reasons listed below: We
shared device identifiers and internet and electronic network activity to
facilitate online advertising. This means that a unique, resettable number that
identifies your device was linked to online activity and shared with others who
use that data for advertising and analytics purposes (like advertising networks,
data analytics providers, and social media platforms). For Sprint customers, we
used to share location and usage information with other companies in a way that
does not directly identify you for their use in creating aggregate reports. For
more information, read our Do Not Sell or Share article. T-Mobile doesn’t
knowingly sell or share the personal data of children under 16. Don’t want your
data sold or shared? Set your Do Not Sell or Share preference in our Privacy
Dashboard or click the link in our website footers or apps.



Shine the Light

Under the Shine the Light law, California customers may request information
about whether a business has disclosed personal data (as defined in that law) to
any third parties for their direct marketing purposes. We don’t do that without
your permission.



Maine customers

We will not use, disclose, sell, or permit access to your personal broadband
data unless it’s allowed in Maine. Maine customers have rights that they can
exercise in our Privacy Dashboard. 



Children’s data

We know it’s important to treat data parents and guardians tell us is from
children under 16 and data from products and services we design for children
carefully. The Children’s Privacy Notice explains what we do (and don’t do) when
it comes to children’s data. Generally, if you allow a child to use our products
or services by providing them with a device or other access associated with your
account, any personal data associated with their use will be treated as your
personal data. If you’re the parent or guardian of a child using a T-Mobile
branded service, T-Mobile is currently testing the ability to designate the line
as a Kids’ Line. To learn more about the Kids’ line including how to set one up,
please see the Children’s Privacy Notice.

This privacy notice and the Children’s Privacy Notice don’t apply to data
collected by third party apps and websites, and we encourage parents to review
the terms and policies of apps and websites before allowing children to use
them. For more info, read the Family Controls and privacy article.

For specific information about kid products like SyncUP KIDS Watch and
FamilyMode, please see the Children’s Privacy Notice.




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OTHER IMPORTANT INFO



Advertising

You may see T-Mobile and other advertisements on your devices, whether you’re
connected to our network or not. These ads may be targeted to your device based
on information that we, the advertiser, and other third parties have about your
behavior or interests to make them more useful to you. These ads are called
interest-based or targeted ads.

T-Mobile works with third parties, including advertising networks, which collect
information about you through devices, websites, and apps, serve ads for us and
others, and measure their effectiveness. The advertisers and third parties that
provide these ads may use cookies, code, and web beacons or use mobile device
identifiers and similar technologies for these activities. For example, third
parties like Google Ad Manager and Nielsen may use technology to collect data to
deliver, personalize, and measure ads for some of our products and services.
This technology allows tracking of device activity over time across online
properties. The advertisers and advertising networks’ use of these technologies
and of the information collected is covered by their own privacy notices and
those of the sites where they operate. T-Mobile may also use its own online
advertising services in connection with these ad activities. You can opt out of
receiving targeted ads through your T-Mobile.com account.



Analytics

We may also partner with analytic service providers like Google Analytics to
help track your use of our products and services. To learn more about how Google
collects and processes personal data, visit Google Privacy & Terms. For
additional details, see the Cookies and tracking article. To learn more, read
the Your privacy around the web article. For more information on our ad program
and your choices, go to the Advertising choices section.



Do Not Track

Do Not Track signals are a web browser setting or mechanism used to indicate
that you do not want your online activity tracked. Because there is no universal
standard of how to apply that setting, we currently do not honor them. However,
we do honor Do Not Sell or Share requests.



Geolocation data

If your mobile device is turned on, our network is collecting data about where
it is. We may use, provide access to, or disclose this network location data
without additional, specific permission to provide and support our services.
Examples include to: 

 * Route wireless communications
 * Operate and improve our network and business
 * Detect and prevent fraud
 * Provide information to emergency responders about where to find you when you
   call public safety agencies, including through 911 or similar emergency
   services numbers
 * Comply as required by law

Subject to your settings, we and others may also use geolocation data to provide
location-based services (like SyncUP PETS), or to personalize your experience
and ads. To learn more, see our Cookies and tracking article.



Internet of Things

We provide connectivity to Internet of Things, or IoT, devices and services
offered by other companies. We collect basic information about the information
flowing over our network. However, if you’re a customer of a T-Mobile IoT
service, we, and our apps providers, also collect information from the IoT
device and any related app to support the service. The information varies
depending on the service but may include personal data like contact information
and location, audio, and device activity and measurement data.



Data retention

We retain your personal data for business or tax needs, or legal reasons.



Technologies in retail stores

In some of our retail stores, beacons have been deployed and we receive
aggregate reports (none of which identify any individual or device) from these
stores regarding store traffic that uses information collected from beacons
through mobile apps. We may also use technology that tracks aggregate traffic
patterns and wait times in our stores using Wi-Fi and Bluetooth identifiers
(e.g., a MAC address). We’ll provide a notice at each location where we use this
technology. If you don’t want your device used this way, opt out at any time by
entering your MAC address at Smart Place Privacy. 



Unaffiliated third parties

Our products and services provide links and access to others’ websites, content
services, and apps, and allow you to share personal data with others and to use
products and services that T-Mobile doesn’t control. These third parties may
collect your personal data. For example, we may offer social sharing features
and other integrated tools (such as the Facebook “Like” button), which let you
share actions you take on our products and services with other media, and vice
versa. Your use of such features may enable the sharing of information with your
friends or the public, depending on the settings you establish with the entity
that provides the social sharing feature. Look for their privacy notices to see
what personal data they collect, share, and use, as we of course don’t have any
control over those practices.

For additional details, read our Your privacy around the web article.



U.S.-based organization

T-Mobile is headquartered in the United States and our data processing mostly
takes place in the United States. Your personal data may be transferred to,
processed, and stored in the United States or in other countries where our
affiliates or service providers process data. T-Mobile does not offer products
or services directly to consumers in the EU or UK.



International data privacy

T-Mobile's international services, previously provided by Sprint and now part
of T-Mobile for Business, are directed to business customers. Users of
T-Mobile's international services are typically employees of those business
customers, or prospective business customers, and personal data that we collect
will generally be limited to information collected or generated in a business
context. 



--------------------------------------------------------------------------------




FUTURE CHANGES

We keep this privacy notice up to date. When we make changes, we’ll let you know
by updating this notice and the date at the top of this page. In addition, prior
to making a material change to how we use or share your data, we’ll also reach
out to you (e.g., by text or email or with your bill). If you keep using our
products and services after we notify you, we’ll take that to mean you’re fine
with the changes for any new data we collect. Those changes will not apply to
previously collected personal data unless we get consent from impacted
consumers.



--------------------------------------------------------------------------------




CONTACT US

If you have questions or comments, contact us:

 * Email: privacy@T-Mobile.com
 * Call customer service toll-free by dialing:
   * T-Mobile: 1-800-937-8997 or 611
   * Metro by T-Mobile: 1-888-8metro8 (1-888-863-8768) or 611
   * Sprint: 1-888-211-4727
   * Assurance Wireless: 1-866-482-2003

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