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support.primedigital.ch Open in urlscan Pro
85.236.56.184  Public Scan

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URL: https://support.primedigital.ch/
Submission: On September 15 via automatic, source certstream-suspicious — Scanned from DE

Form analysis 5 forms found in the DOM

GET /secure/QuickSearch.jspa

<form action="/secure/QuickSearch.jspa" method="get" id="quicksearch" class="aui-quicksearch dont-default-focus ajs-dirty-warning-exempt">
  <input id="quickSearchInput" autocomplete="off" class="search" type="text" title="Search ( Type '/' )" placeholder="Search" name="searchString" accesskey="q">
  <div class="quick-search-spinner"></div>
  <input type="submit" class="hidden" value="Search">
</form>

POST https://support.primedigital.ch/rest/dashboards/1.0/10000/gadget/10000/prefs

<form action="https://support.primedigital.ch/rest/dashboards/1.0/10000/gadget/10000/prefs" class="aui userpref-form hidden" method="post" id="gadget-10000-edit">
  <fieldset>
    <legend><span class="dashboard-item-title">Introduction</span> Preferences</legend>
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  <div class="buttons-container submit"><input type="submit" class="submit" value="Save" name="save" id="gadget-10000-save"><input type="reset" class="cancel" value="Cancel" name="reset" id="gadget-10000-cancel"></div>
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POST https://support.primedigital.ch/rest/dashboards/1.0/10000/gadget/0/prefs

<form action="https://support.primedigital.ch/rest/dashboards/1.0/10000/gadget/0/prefs" class="aui userpref-form hidden" method="post" id="gadget-0-edit">
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    <legend><span class="dashboard-item-title">Login</span> Preferences</legend>
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        class="string text"><br></div>
    <div class="field-group"><label for="gadget-0-form-isAdminFormOn-pref">undefined</label><input id="gadget-0-form-isAdminFormOn-pref" type="text" value="false" name="up_isAdminFormOn" class="string text"><br></div>
    <div class="field-group"><label for="gadget-0-form-loginFailedByPermissions-pref">undefined</label><input id="gadget-0-form-loginFailedByPermissions-pref" type="text" value="false" name="up_loginFailedByPermissions" class="string text"><br></div>
    <div class="field-group"><label for="gadget-0-form-externalUserManagement-pref">undefined</label><input id="gadget-0-form-externalUserManagement-pref" type="text" value="false" name="up_externalUserManagement" class="string text"><br></div>
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Name: loginform — POST #

<form id="loginform" method="post" action="#" name="loginform" class="aui gdt">
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    <div id="publicmodeoffmsg">Not a member? To request an account, please contact your <a id="contact-admin" href="/secure/ContactAdministrators!default.jspa">Jira administrators</a>.</div>
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Text Content

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Linked Applications
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 * Prime Wiki
 * Bitbucket - prime

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Switch To User


SYSTEM DASHBOARD

 
Tools
 * View as wallboard


 * 

 * 


INTRODUCTION

 * 
 * * Minimise

Introduction Preferences


Dear Customer

If you have a user name and password for Prime Digital Support Portal you can
log in here. If you do not have credentials you can submit your request by
e-mail to: support@primedigital.ch. Below we have listed a few points of
information we'll Usually need to get started on solving your problem as fast as
possible.



IMPORTANT INFORMATION TO INCLUDE:

    Information Why Short but descriptive subject. The subject is exceptionally
for getting an idea about what the issue is about, and to find it during follow
up procedures later. NB! Subject field must be filled. Detailed problem
description. To solve the problem we need to be able to reproduce it. Describe
procedures, specific values in forms etc. if any are are required to reproduce
the problem. URL (link) to where the problem can be reproduced By copying the
link the technician can go directly to that page and start working on the
problem. Issue key in the subject When referring to an existing issue the KEY is
used to add your comment to the issue. Without the KEY a new issue will be
created. The issue KEY can be found in the subject of all mails sent to you from
the support system.







SOME TRICKS TO GET US STARTED FAST:

    What Why / Why not Avoid multiple recipients in to / cc / bcc .. Whenever a
user "replies to all" a new issue will be created (because there is no valid key
in the subject). Avoid copying / forwarding a mail thread. QUOTED are not
necessary. It is often diffficult to decide which parts of an e-mail are
relevant in a large mail full of headers, foters and multiple quotes. If you
spend a couple of minutes writing your mail from scratch it will simplify the
process of extracting the problem for the technician, and he/she can get
straight to the problem solving. Remove signatures, logos etc.  The technician
usually don't need your contact information, since the corespondance will go via
the support system/e-mail. Screenshots should be in JPG / JPEG, GIF or PNG
format. Proprietary formats such as Word, Powerpoint etc. may have to be
converted before we can use them. Another format that is cross-platform
compatible is PDF. (Tip: Most Office editors can export directly to PDF in case
you want to send more advanced illustrations, such as layout suggestions, etc.
Avoid overusing Outlook specific functions suchlike as drawing on images /
attachments.This functions only work between outlook users, and the support
system is not Outlook compatible. The arrow you draw on the screenshot to
indicate the problem will be received as a separate image.



Your request can be submitted also directly to: support@primedigital.ch, and
we'll start working on it as soon as possible.




LOGIN

 * 
 * * Minimise

Login Preferences
undefined

undefined

undefined

undefined

undefined

undefined

undefined

undefined


Username
Password
Remember my login on this computer
Not a member? To request an account, please contact your Jira administrators.
Can't access your account?


 * Atlassian Jira Project Management Software (v8.13.2#813002-sha1:c495a97)
 * About Jira
 * Report a problem




Atlassian







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