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Dear Phu,

I am writing to you about your workers compensation claim. 

I’m very sorry to say that on 10 May 2022, icare inadvertently forwarded a
report containing a limited amount of information relating to your workers
compensation claim to another employer, who should not have received it. 

Some of our employers receive a workers compensation claims report from us each
month. These reports contain a summary of workers’ claims history including
details such as the worker’s name, date of birth and injury category but does
not contain personal financial information or contact details. Unfortunately,
through human error, some employers or their insurance brokers, received the
wrong report for April 2022. 

I would like to extend our sincere apologies for the error and upset this matter
may cause you.  

icare has contacted the employer who had mistakenly received the limited
information about your claim, advised them of the error and requested them to
delete the information. We have also asked them to confirm with us when this has
been completed.

Although this is a one off, we are concerned that on this occasion our
communication processes failed, and we have commenced a comprehensive review of
our systems and processes to ensure that this does not happen again. 

We have disclosed this breach of privacy to the Information and Privacy
Commission of NSW and are working with them as we remedy this situation. 

I understand the concern this may have caused you and once again, I apologise. 

Should you be dissatisfied with how icare has dealt with this matter, you may
contact icare on 02 6714 8003 or at privacysupport@icare.nsw.gov.au to discuss
your concern. Alternatively, you may wish to lodge an internal review
application on our website www.icare.nsw.gov.au/privacy.  Details for lodging an
internal review can also be found on the IPC website at
www.ipc.nsw.gov.au/privacy. 

Yours sincerely  


Mary Maini
Group Executive, Workers Compensation

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