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NCOA AND CHAPTER OFFER OLDER ADULTS CHOICE AND CLARITY IN SELECTING A MEDICARE
PLAN
Chapter meets NCOA's Medicare Standards of Excellence
--------------------------------------------------------------------------------
News provided by
National Council on Aging
Sep 14, 2021, 12:44 ET
SHARE THIS ARTICLE
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--------------------------------------------------------------------------------
ARLINGTON, Va., Sept. 14, 2021 /PRNewswire/ -- The National Council on Aging
(NCOA), the national voice for every person's right to age well, announced that
Chapter, a Medicare Advisor with a belief that the other side of 65 should be
everyone's best chapter yet, has met NCOA's Medicare Standards of Excellence.
Chapter underwent a comprehensive vetting process that ensures an ethical,
informative, and consumer-first experience for older adults seeking to maximize
their Medicare coverage.
Chapter has met NCOA's Standards of Excellence for Medicare Brokerage Services.
To meet NCOA's Standards of Excellence, Medicare Advisors must go through a
rigorous review and training process.
Tweet this
"Chapter shares our long-standing commitment to help older Americans navigate
Medicare and find the best-fitting coverage for their needs," said Ramsey Alwin,
NCOA President & CEO. "Chapter meets our rigorous Medicare Standards of
Excellence, and we are excited to partner with them as a trusted Medicare
Advisor and Agency. When consumers choose coverage, Chapter searches every
Medicare option nationwide, not just those that pay commissions, at a level of
detail that allows consumers to understand the meaningful tradeoffs across
options. Chapter also supports consumers to estimate future health costs based
on both beneficiaries' needs and plan information over time."
Millions of older Americans face challenges in selecting a Medicare plan each
year, but current solutions often make suboptimal recommendations. Local
Medicare Advisors and Agents empower consumers with knowledge, but they are not
required to search a minimum number of plans, disclose the number they do
search, or share whether they are incentivized to favor certain plans. Legacy
tools have similar challenges. The Commonwealth Fund, a nonprofit research
organization, found that such online tools typically represent fewer than half
of Medicare Advantage plans.
This lack of transparency often results in consumers choosing plans that may
cost thousands of dollars more during retirement or provide fewer benefits than
comparable options. The NCOA and Chapter partnership will support consumers as
they sign up for Medicare, learn about eligibility for related public benefits,
choose specific coverage, and renew their coverage each year to best meet their
needs.
To meet NCOA's Medicare Standards of Excellence, Medicare Advisors and Agents
must go through a rigorous review and training process that covers compensation
and anti-steering, quality assurance, carrier representation, consumer advocacy
and education, customer service, and regulatory compliance.
"We are proud to work with the National Council on Aging. NCOA's Standards of
Excellence for Medicare are raising the bar in our industry. The standards
advance a consumer-first approach to education and decision-support, prohibit
steerage to particular plans, and require plan-neutral compensation for
advisors. We designed Chapter from the beginning to support this approach, and
we are excited to work with NCOA to support their mission to help Americans age
with dignity," said Cobi Blumenfeld-Gantz, Chapter CEO.
About NCOA
The National Council on Aging (NCOA) is the national voice for every person's
right to age well. We believe that how we age should not be determined by
gender, color, sexuality, income, or zip code. Working with thousands of
national and local partners, we provide resources, tools, best practices, and
advocacy to ensure every person can age with health and financial security.
Founded in 1950, we are the oldest national organization focused on older
adults. Learn more at www.ncoa.org and @NCOAging.
About Chapter
Chapter is a Medicare Advisor with a belief that the other side of 65 should be
everyone's best chapter yet. Chapter helps consumers to maximize Medicare
through greater choice and clarity, while minimizing cost and complexity.
Chapter has a simple commitment: it's impossible to find a better Medicare
recommendation or better support anywhere else. Chapter's team and technology
search every Medicare option nationwide—more than 24,000—at a distinctive level
of detail. Chapter's licensed advisors provide personalized and end-to-end
guidance to any American navigating Medicare. Advisors earn identical
compensation irrespective of the selected plan or carrier, ensuring that each
consumer receives recommendations tailored to their needs alone. For more
information, visit www.askchapter.com.
SOURCE National Council on Aging
RELATED LINKS
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