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SIGNING
Find answers to your eSignature signing questions.
* 791 Topics
* 2,118 Replies
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791 TOPICS
Recently Active
Most Replies Most views Newest First
A
Anna HaiovaNewcomer
asked in Signing
SUBSCRIPTION
can I get the option to sign a document once a month for free? it seems to me
that there was such an opportunity during registration and over time it
disappeared. I would like to restore
01
N
17 minutes ago
M
MLANewcomer
asked in Signing
RECIPIENTS UNABLE TO ACCESS POWERFORM
Hi, I have a live Powerform where a candidate needs to sign first, I have tested
the URL link and have been able to sign the document successfully. However when
we share the URL, candidates are getting the below error: Unable to load
PowerForm, invalid template ID What could be causing this issue? Please help 😣
thanks, Megan
00
M
3 hours ago
N
NeginNewcomer
posted in Signing
SIGNING PROBLEM
My signature in my docusign profile is correct but when I want to sign a
document it’s one of the preferences of the DocuSign which is not correct. The
option of left click and choose change also is not working for me. What can I
do?
00
N
5 hours ago
T
TaylaObserver
asked in Signing
CORRECT SIGNATURE
I mistakenly adopted an incorrect signature and now I am unable to change it.
How do I delete the current signature and upload my correct signature before
“finishing” the document?
04
6 hours ago
J
JGregoryNewcomer
asked in Signing
TROUBLE LOCATING A DOCUMENT SENDER ASKED ME TO SIGN
Hey guys! I can’t seem to locate an important document my employer swears their
HR dept. sent via a Docusign link. I’ve searched all of my files top to bottom,
inside and out, but I can’t locate it. What can I do? Please help. Thanks!
00
J
9 hours ago
D
DONBOYJ60Newcomer
asked in Signing
WORKPAPERS
MY NAME BROWNLEE OFFICE MANAGER WORK
00
D
9 hours ago
G
GoldFingerNewcomer
asked in Signing
USE A SELFIE (IMAGE) AS AN ELECTRONIC SIGNATURE
We have someone who inserted a selfie picture of themselves as the signature. Is
that accepted??
03
J
12 hours ago
D
Dianne GNewcomer
asked in Signing
REPEAT DOCUMENT NOTIFICATIONS
In the last 2 days I am receiving repeated notifications of documents either
being viewed or completed. These are things I have already received. I have
received the notifications 4-5 times each on some of them. What is the issue and
how can I stop it?
15
A
15 hours ago
M
MarvinNewcomer
asked in Signing
IDENTITY WALLET ON WINDOWS WITH USB SECURITY ONLY (NO PIN, NO FACE RECOGNITION)
I can use passkey for DocuSign login with PIN or face recognition. But when I
try to save my ID Wallet with passkey it gives only one option: USB security
key. (No pin, no face recognition) My console shows this warning:
“publicKey.pubKeyCredParams is missing at least one of the default algorithm
identifiers: ES256 and RS256. This can result in registration failures on
incompatible authenticators. See
https://chromium.googlesource.com/chromium/src/+/main/content/browser/webauth/pub_key_cred_params.md
for details” And that seems to be the reason. publicKey.pubKeyCredParams for
DocuSign login defines -7 (ES256) and -257 (RS256), whereas
publicKey.pubKeyCredParams for the ID Wallet passkey defines only -7 (ES256).
That leads to Windows giving only the Security Key option for the ID Wallet
passkey. Is this intentional? I hope it is not. If it is, it should be mentioned
in the documentation.
03
N
15 hours ago
Z
zouayNewcomer
asked in Signing
I WANT TO CHANGE SIGNATURE ON A DOCUMENT SENT TO ME .
I received a document by email and signed it, but did not send it. I want to
change my signature but I can't, can you help me please
15
16 hours ago
A
Anton.k.ErikssonNewcomer
asked in Signing
SIGNING DEADLINES AND JUMP TO SECOND SIGNER
Hello I want to explore the oportunity to add signing with deadlines connected
so that if first signer is offline and can’t sign, then after X time the
envelope will go to second signer and so on according to set list But I don’t
want the envelope to go to second signer if the first one is available and does
sign it Br
02
N
16 hours ago
C
CUCNewcomer
asked in Signing
NEEDS TO SIGN AND NEEDS TO VIEW OPTIONS?
Hi quick question… If Party A, the recipient of a Docusign envelope, needs to
sign Document A, but only needs to view Document B (and not to “approve” it -
just to view it) is it possible to have Document A and Document B in the same
envelope, or do they need to be in separate envelopes? Otherwise the only option
seems to have two separate entries for Party A in the routing order (depending
on whether they are signing or viewing a document) which is a bit clunky, but
seems to be the only option available... Many thanks in advance for your
thoughts!
03
N
16 hours ago
A
AlcastleinvNewcomer
asked in Signing
MIDDLE NAME SHOWING IN MY DOCUSIGN ID CARD WHICH IS NOT MY MIDDLE NAME
My document ID name shows a middle name that’s not mine the signature doesn’t.
How do i delete the middle name ? There’s no middle name on my user profile and
settings. Pls help
02
A
19 hours ago
H
HKhanNewcomer
asked in Signing
CUSTOMERS SIGNING AGREEMENTS WITH THEIR OWN DOCUSIGN INSTANCE
Hi all, We’ve had a few situations where some of our users will send an
agreement for signature, but then the doc is returned via a separate email with
a signature. In some cases users will have used their own instances of DocuSign
to sign the agreement, presumably for their own archiving purposes. Now we have
an agreement that has been only signed by the counterparty and still requires a
signature by someone from our own team. I can obviously download the doc and
reupload then only send the document to the users that needs to sign it on our
end, however this will definitely be questionable as the certificate of
completion will only be able to show one signature. How do I go about fixing
something like this? Thanks
11
A
19 hours ago
M
mlopezchinaNewcomer
asked in Signing
DOCUSIGN FOCUSED VIEW ISSUE
Hi everyone I ran into this issue hopefully someone can help me out Issue Web
App with https://test.domain1.io Launches iFrame in modal window to
https://test.domain2.io (different domains) The iFrame app launches Docusign
using Focused View and client libraries from DocuSign for end user to sign. The
launch will not work and there is an error in the console showing - Refused to
frame 'https://apps-d.docusign.com/' because an ancestor violates the following
Content Security Policy directive: "frame-ancestors https://test.domain2.io" I
am following this how-to:
https://developers.docusign.com/docs/esign-rest-api/how-to/request-signature-focused-view/
I also put both domains (https://test.domain1.io, https://test.domain2.io,
https://apps-d.docusign.com) in frameAncestors field when creating the recipient
view URL. How can we pass https://test.domain1.io to the Docusign so it will
properly configure the CSP?
10
M
21 hours ago
T
TalyaNewcomer
asked in Signing
TOOL THAT WILL ALLOW TO AUTOMATICLY FILL OUT BUREAUCRATIC FORM
Hi all! Im new here. I am looking for an AI tool that will allow me to upload to
it legal documents and bureaucratic forms that I have filled out in the past
regarding my company, and then every time I need to fill out new forms - it will
offer me the answers to most of the fields (whose content has already appeared
in previous documents). Do you know if this is this option available on the
platform?
00
T
1 day ago
M
MarijkeNewcomer
asked in Signing
FINISCH BUTTON DOESN’ WORK
I have completed all the signatures on a document that I was sent. When I select
the Finish button nothing happens. Can I ask the sender to provide me a new
document that is not damaged ? Thks for any info.
00
M
1 day ago
J
JamieY1031Newcomer
asked in Signing
CHANGING EMAILS FOR RECIPIENTS
Hello - I have a recipient who has changed his email. Every time I type his
name, the old one populates and the current/correct one (of which I have sent to
before) does not show up. How can I override an old email address for a
recipient? It’s so frustrating to have to go back to the email he informed me of
his new email address and manually type it in every type. TIA!
13
J
1 day ago
J
jdfoodNewcomer
asked in Signing
HOW TO RECEIVE A DOCUMENT TO SIGN
Someone is sending me a document to sign, but it opens in my phone (illegible)
instead of on my MAC laptop. How do it get it to stay on my laptop. I get the
message directly on my email that I opened on my laptop. thank you.
04
J
1 day ago
J
JennBDavNewcomer
asked in Signing
DOCS NOT LOADING
Is anyone else experiencing DocuSign notary issues today? After 35 minutes of
trying to get our docs to load, my signer gave up and had to be rescheduled. It
does not appear to be a network problem as the network passed the test. Once on
camera, it will record and then docs do not load.
01
M
1 day ago
K
kathrynNewcomer
asked in Signing
ORDER OF SIGNATURES
hi guys i have just sent my first docusign and have not received and email for
me to sign . i want to find out if my email comes after the first signee has
completed his part . or have i done something wrong in my set up ? thanks in
advance
01
D
1 day ago
E
edool-1219Newcomer
asked in Signing
RETRIEVING COMPLETED DOC
How can I retrieve a signed document from 2021?
02
N
1 day ago
I
IDExpNewcomer
asked in Signing
SIGN THE CONTRACT THEN SIGN THE OTHER DOCS AT A LATER TIME?
Hi All, I have a contract that needs to be signed by talent before an event. I
then need them to fill out a fillable W-9, reimbursement form and invoice. Can I
send all 4 documents in one envelope with only the contract being required to be
signed immediately and then the other 3 docs being required to be signed a week
later? I’m trying to avoid chasing people down for their forms after the
event... Thanks!
02
D
1 day ago
F
FernandaAmaralNewcomer
asked in Signing
SUMMARY
Is it possible to obtain the "summary" of the signature of a document in
docusign, other than the user who created the envelope?
02
N
1 day ago
A
accountingNewcomer
asked in Signing
PROOF THE SIGNATURE, CERTIFICATE
hi a supplier has received a signed contract, but now wants to see the docusign
certificate. How Can I find/give this? Thanks a lot Nathalie
02
N
1 day ago
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