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 * Features
 * Services
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TAILORED SOLUTIONS FOR IT SECURITY


ADVANCE YOUR DATA PROTECTION WITH US!




ABOUT

YOUR RELIABLE PARTNER IN EUROPE

Wise Wolves DA, is an IT company, dedicated to crafting efficient solutions for
advancing IT security of your business. With our team of professionals
specializing in IT, Digital and IT-development, we are able to develop and
incorporate innovative solutions in information technology security, taking into
account global best practices.

SOLUTIONS FROM A TRUSTWORTHY PROVIDER

Wise Wolves DA provides various services to clients, including authentication
and verification of all devices and users and ensuring safe connections, as well
as developing customized solutions in accordance with more specific business
needs. To keep the pace with the high-growth nature of digital industry, we use
our in-house monitoring tools to constantly collect and analyze data, find
opportunities, and identify new trends in IT security.




OUR KEY FEATURES

Save your time and minimize risks with us



RISK MITIGATION & INTERNATIONAL STANDARDS

Our services comply with international data management standards and
regulations. Our special in-house tools and highly qualified team of IT
specialists help constantly monitor and analyze any security gaps and bridge
them on time

SECURITY

We ensure that all your valuable assets and sensitive data is managed securely,
and operations are done safely and according to the authorization policy

SIMPLICITY

User-friendly tools and solutions that can be integrated easily. We provide
regular reports from our team with clarifications where needed


ALIGN OUR SERVICES WITH YOUR BUSINESS GOALS

IDENTIFY YOUR USERS

Ensure that all the users who have access to your network are authorized ahead
and are verified

CONTROL THE ACCESS TO YOUR NETWORK

Implement various levels of access permissions and security policies for every
device and user to help protect your valuable and sensitive data

SECURE YOUR NETWORK

Protect your network from intrusions and minimize the risks of attacks with our
powerful encryption tools

GET TAILORED SOLUTIONS

Get personal care and customized services that are specially developed to align
the needs of your business. Our talented team of developers is ready to find the
best solution for you




WISE WOLVES DA

CONTACT OUR SPECIALIST AND START INCREASING THE LEVEL OF YOUR DATA PROTECTION
WITH US TODAY!

Spyrou Kyprianou 61, Mesa Geitonia, 4003, Limassol, Cyprus

mobile.development@wise-wolves.digital

+357 25 355 234

Customer Support Team

© 2023 Copyright: Wise Wolves DA


CUSTOMER SUPPORT TEAM

Wise Wolves DA aims to offer to its customers services of a highest standards
meeting our customers’ needs. We realise that sometimes our services or products
might not meet your expectations despite our best intentions. Please consider to
contact our Customer Support Team for help or clarifications you may need.

If for any reason you are not fully satisfied with any aspect of our services,
please let us know as soon as possible. Your suggestions and complaints are
valuable for us since they help us to improve our services.


HOW YOU CAN SUBMIT YOUR SUGGESTION OR COMPLAINT

You can submit your suggestion or complaint by:

+357 25 355 234 (working days, 09:00–18:00)
support@wise-wolves.digital
Mail to our PostBox: Spyrou Kyprianou 61, Mesa Geitonia, 4003, Limassol, Cyprus
Visit our Office: Spyrou Kyprianou 61, Mesa Geitonia, 4003, Limassol, Cyprus.
See "Find us on the Cyprus map"

We will carefully investigate your suggestion or complaint and return to you
with the outcome. At the same time, we will also take steps to improve and/or to
ensure that similar problems are avoided in the future.

If you have submitted a complaint kindly be informed in regards of the basic
steps of Complaints Management Procedure we follow.


COMPLAINTS MANAGEMENT PROCEDURE

1Registration of your complaint

Not later than 5 working days upon receiving your complaint we will send you a
Notice of Receipt of Complaint with a Reference Number for your complaint.
Please use this number in future communications.

2Investigation of a complaint

Your complaint will be forwarded to the Complaints Officer for further
investigation. Depending on the nature and particulars of the complaint, we will
take steps to resolve the issue and propose a solution to you as soon as
possible.

Certain complaints may take more time than 15 working days to be investigated
and resolved. In such a case we will keep you updated on what actions we are
taking, and we will indicate when the investigation is likely to be completed.

3Solution
Once a complaint has been investigated, we will contact you via your chosen
channel of communication providing the proposed solution.
4If you are not satisfied

Where appropriate and without prejudice to the right to bring proceeding before
a court in accordance with the law of the Republic of Cyprus, if you are not
satisfied with our proposed solution and/or the actions we took to resolve your
complaint, you may use the ADR (Alternative Dispute Resolution) procedures by
filing a complaint to one of the Approved Alternative Dispute Settlement Bodies
(Certified ADR providers/ Certified ADR entities), in accordance with the
provisions of the ADR. The list of ADR providers in Cyprus is published on the
internet portal of Consumer Protection Service, which is the Competent Authority
by the Alternative Consumers Dispute Resolution Law of 2017 (N.85(I)/2017) at
the following link.

For any other cases, you are advised to take legal advice for the resolution of
the dispute.

Taking into consideration that the Central Bank of Cyprus is designated as the
competent supervisory authority of the Republic of Cyprus, any breach of
relevant EU laws including EU Directives which have been transposed into
national law can be reported to the Central Bank of Cyprus. It should be noted
that the Central Bank of Cyprus does not investigate individual consumer
complaints.