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Text Content

For home For business Trade Investors About us Careers
Topup.je Powerhouse Accessibility

Tariffs Home solutions Electric transport Help
Manage account Login to My JE



TARIFFS

Our range of flexible domestic tariffs are designed to match your lifestyle and
meet your home energy needs, from lighting to whole house heating.

View all tariffs

POPULAR TARIFFS

General Domestic
One rate for all units used, day or night. Suitable if you don't regularly use
electricity to heat your home or water.
Economy 7
A two-rate tariff with seven hours of cheaper electricity at night. Suitable if
you can heat water or store heat at night.
Economy 20
A flexible two-rate tariff offering 20 hours of cheaper electricity for approved
space and water heating.
Economy 20 Plus
Three-rate, uninterrupted tariff offering 20 hours of cheaper electricity for
approved central heating and hot water systems.
Comfort Heat
Eight hours of cheaper electricity for approved heating systems, and eight hours
of cheaper electricity for other appliances.

SPECIALIST TARIFFS

Standard Domestic Maximum Demand
A single-rate tariff for large homes that require a service capacity greater
than 100A (three phase).
Economy 7 Domestic Maximum Demand
A two-rate tariff, giving cheaper electricity at night for large homes requiring
a service greater than 100A.
Economy 8
A two-rate tariff offering two set periods of cheaper electricity to suit
storage heating and hot water systems.
Buy Back Domestic
Single-rate tariff for customers with approved embedded generators who want to
sell excess units back to the grid.

QUICK LINKS

Pay an electricity bill Moving home Switching to electric Extra support for
customers Smart meters & PAYG My JE App

HOME SOLUTIONS

Whether you want a completely new heating system, to simply change your boiler,
or switch to electric transport, our low-carbon electricity offers a clean and
efficient solution for your every need.

View all solutions
Electric heating & hot water
Renewable energy
Air conditioning
CosyCare maintenance
Finance for electric heating
Electric boilers
Smart panel heating
Heat pumps
Heat battery
Cable underfloor heating
Wet underfloor heating
Storage heaters
Hot water systems
Radiator systems
Domestic solar
Battery storage

QUICK LINKS

Pay an electricity bill Moving home Switching to electric Extra support for
customers Smart meters & PAYG My JE App

ELECTRIC TRANSPORT

Jersey's move to electric is gathering speed. Join the conversation and learn
more about making your own move to electric transport.

Electric cars & vans
Ebikes and electric motorbikes
Charging
Evolve Public Charging
Home Charging
Set up guide

QUICK LINKS

Pay an electricity bill Moving home Switching to electric Extra support for
customers Smart meters & PAYG My JE App

HELP

If you can't find the help you need here, please contact our customer care
between 9am and 5pm, 7 days a week.

Contact Us
Bills & payments
EHC Eco Save Heater guide
Moving home
Switching to electric
Smart meters & PAYG
New builds & renovations
Renewable systems at home
Saving energy
Powercuts
Customer Charter and Standards of Service
My JE App FAQs
Ways to pay a bill
Extra support for customers
Your bill explained
Reducing your bill
Bills for the partially sighted
Moving home in Jersey
Moving away from Jersey
Moving out of a property
Change of tenancy for landlords
Disconnected electricity
Open a new account
Why switch?
Switching FAQs
The switching process
Electric heating vs oil & gas
Running costs explained
Finance for electric heating
Book a heating survey
Top up a smart PAYG meter
Toppingupsmartmeters
Smart meters explained
Reading your smart meter
New electricity supply
Additional electrical load
About renewable systems
Installing renewables at home
Frequently asked questions about home renewables
My JE App
Moe knows it pays to save energy
Thermal imaging camera loan scheme
Instructions: using the FLIR thermal imaging camera
Powercut advice
Customer Charter
Standards of Service

QUICK LINKS

Pay an electricity bill Moving home Switching to electric Extra support for
customers Smart meters & PAYG My JE App

MANAGE ACCOUNT

Moving home? Paying a bill? Opening or closing your account? We're here to help
you do it quickly and hassle-free online.

Contact Us

POPULAR TASKS

Pay an electricity bill
Settle a sales invoice
Change your address
Open an account
Moving out, close your account
Add an additional property

NEED HELP?

Bills & payments
Moving home
Switching to electric
New builds & renovations
Smart meters & PAYG
Contact

QUICK LINKS

Pay an electricity bill Moving home Switching to electric Extra support for
customers Smart meters & PAYG My JE App

LOGIN TO MY JE




QUICK LINKS

Pay an electricity bill Moving home Switching to electric Extra support for
customers Smart meters & PAYG My JE App

All Areas

For home
Tariffs
General Domestic
Economy 7
Economy 20
Economy 20 Plus
Comfort Heat
Standard Domestic Maximum Demand
Economy 7 Domestic Maximum Demand
Economy 8
Buy Back Domestic
Home solutions
Electric heating & hot water
Renewable energy
Air conditioning
CosyCare maintenance
Finance for electric heating
Electric transport
Electric cars & vans
Ebikes and electric motorbikes
Charging
Help
Bills & payments
EHC Eco Save Heater guide
Moving home
Switching to electric
Smart meters & PAYG
New builds & renovations
Renewable systems at home
Saving energy
Powercuts
Customer Charter and Standards of Service
My JE App FAQs
Manage account
Pay an electricity bill
Settle a sales invoice
Change your address
Open an account
Moving out, close your account
Add an additional property
Bills & payments
Moving home
Switching to electric
New builds & renovations
Smart meters & PAYG
Contact
Login to My JE
For business
Business solutions
Heating & hot water
Electric transport
Amenity lighting
Commercial kitchens
Air conditioning
Commercial tariffs
Standard Commercial
Economy 7 Commercial
Comfort Heat Commercial
Economy 20 Plus Commercial
Standard Maximum Demand KVA Commercial
Economy 7 Maximum Demand KVA Commercial
Buy Back Commercial
Standby Charge
Manage a business account
Pay an electricity bill
Settle a sales invoice
Help & advice
Commercial renewable systems
Moving premises
Commercial new builds & renovations
Powercuts
Saving energy
Trade
Installation advice
New supply & metering
Installing heating solutions
Fuel switching
Embedded generation
Forms, documents & drawings
Technical drawings
Safety guidelines
Trade forms
Investors
Figures & reports
Shares
Timetable
Announcements
AGM
About us
Our Vision
Sustainability
Infrastructure
Quick facts about your electricity
Our businesses
Energy Division
Energy Solutions
JEBS
Jersey Energy
Jendev
Jersey Deep Freeze
The Powerhouse and Smarter Living
Property
Projects
Solar PV arrays
Smart Meter roll out
St Helier West Substation
Normandie 1
Normandie 3
South Hill Switching Station
Sulzer diesel generators
The BIG Upgrade
Corporate Governance
Leadership
News
Careers
Topup.je
Powerhouse

For home Home solutions


LOW-CARBON ENERGY SOLUTIONS

More Islanders are living cleaner, greener lives by switching from gas and oil
to low-carbon electricity.

Whether you want a completely new heating system, to simply change your boiler,
or switch to electric transport, low-carbon electricity offers a clean and
efficient solution for your every need.

Heating & hot water »

Renewable energy »

Electric transport »

Air conditioning »

CosyCare maintenance »


ELECTRIC HEATING & HOT WATER

Say goodbye to fossil fuels. Discover low-carbon solutions that will heat your
home and water without costing the earth.

Learn more


RENEWABLE ENERGY

Take sustainability to the next level and learn about local renewable energy
solutions you can install in your home.

Learn more


ELECTRIC TRANSPORT

Reduce your carbon footprint. Cars, vans, motorbikes, bicycles and scooters -
there's a low-carbon electric transport solution whatever your needs.

Learn more


AIR CONDITIONING

Air conditioning is common in offices and shops. Discover how you can benefit
from it in your own home.

Learn more


COSYCARE MAINTENANCE

Get peace of mind with year-round maintenance cover for your electric heating
system, hot water supply and air conditioning.

Learn more


USE OUR FUEL SWITCH CALCULATOR

To get an idea of how much it will cost to install your new electric heating,
just answer these three simple questions. 

Fuel switch calculator


WHY SWITCH TO ELECTRIC?

Switching to electric heating & hot water offers many benefits, including
greener, low carbon energy and improved energy efficiency.

Learn more


YOUR CUSTOMER NUMBER

Your 5 character Customer Number can be found in the top right and bottom left
corners of your bill.


Close


DAILY SERVICE CHARGE

The Daily Service Charge covers energy support services such as metering,
billing, Customer Care, safety obligations and other energy support services.

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OFF-PEAK

Off-peak means not at the most popular time. Some of our tariffs provide
discounted rates at off-peak times - for example, during certain periods at
night.

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OFF PEAK CHARGING TIMES

Our current off peak electric vehicles times are from 00:00 to 06:59.

Close


DEDICATED SUPPLY CIRCUIT

A dedicated supply circuit is an electrical circuit that is set aside for a
specific purpose, such as powering a boiler. It will work with a single
appliance only.

It will have its own circuit breaker in your fuse box, and no other device or
appliance will be able to draw power from it. A dedicated supply circuit ensures
that appliances can draw the current they need without overloading your system,
blowing a fuse or tripping an electric circuit.

Close


INVOICE NUMBER

This can be found on the top right corner of your bill here


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PREMISE NUMBER

This can be found on the top right corner and bottom left corner of your bill.


Close


PAYMENT SLIP

This can be found at the bottom of your bill here


Close


PEAK LOAD

Peak load or peak demand is a short period when the demand for electricity is at
its highest.

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KILOWATT HOURS

Electricity consumption is usually measured in kilowatt hours, or kWh for short.
Each kWh of electricity equates to 'one unit of electricity' for billing
purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit).
The cost per unit used depends on which tariff you are on.

Close


THREE PHASE

Residential homes are usually served by a single-phase power supply, while
commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power
supply better accommodates higher loads. Single-phase power supplies are most
commonly used when typical loads are lighting or heating, rather than large
electric motors.

Another important difference between 3-phase power and single phase power is the
consistency of power delivery. Because of the variations in voltage,
single-phase power supply does not offer the same consistency as a three-phase
power supply. A three-phase power supply delivers power at a steady, constant
rate.

Close


KVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage
times the current feeding an electrical load.

Close


EMBEDDED GENERATOR

Embedded generators like wind turbines and solar panels are connected to your
electricity supply and provide electricity for onsite use. They also have the
capability to export back to the grid.

Close


SMART CARD NUMBER

Your Smart Card Number is the 19-digit number displayed below the barcode on
your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also
displayed on your meter. You need this to top up a Smart Pay As You Go Meter
whether at a Payzone outlet or online.


Close


SMART CARD

A Smart Card contains your unique Smart Card Number used when topping up a Smart
Pay As You Go Meter.


Close


F-CREDIT

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the
period between 9pm and 8am. If the credit on your meter runs out during this
period, your supply will remain on until 8am.

Close


DECARBONISE

The process of reducing carbon by replacing fossil fuels with fuel that is less
harmful to the environment such as low-carbon electricity.

Close


REGENERATIVE BRAKING

With conventional braking systems, the kinetic energy that was propelling the
vehicle forward gets converted to unwanted and wasted heat by the friction of
the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it
into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can
significantly extend the life of the braking system, as the mechanical parts
will not wear out as quickly.

Close


POWER FACTOR

Power factor is the ratio of useful power in kilowatts (kW) to apparent power,
measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however
in reality this is almost impossible to achieve. Office buildings are usually
between 0.98 and 0.92. Bad power factor is anything below 0.85.

Close


ELECTRIC FLOW BOILER

Electric flow boilers are simple to install, quiet in operation, 100% efficient
and integrate into most existing radiator or underfloor piped systems. Plus,
with no flue or storage tank, an electric boiler is a space-saving option that
can be installed almost anywhere in your home.

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APPROVED HEATING SYSTEM

A heating system, approved by Jersey Electricity, on a dedicated supply for use
on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our
current approved heating guidelines.

Close


20-DIGIT PAYMENT CODE

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG)
meter top-up. If your meter did not charge automatically, you can do it manually
with the payment code. Press button A on your meter then key in your 20-digit
payment confirmation code on the meter keypad, then press button B. Your meter
will recognise the amount paid and charge accordingly.

Close


SINGLE PHASE

Single-phase power supplies are most commonly used when typical loads are
lighting or heating, as in a domestic home, rather than large electric motors
and higher loads. Single-phase power is a two-wire alternating current (AC)
power circuit.

Close

NEWS & COMMUNITY

The Energy Blog Roadworks Procurement

OUR OTHER SITES

The Powerhouse Topup.je

POLICIES

Terms & Conditions Privacy Notice Cookies Policy

CONTACT US

jec@jec.co.uk +44 01534 505460 +44 01534 505050 (Emergencies only)

The Powerhouse,
PO Box 45 Queens Road,
St Helier,
JE4 8NY

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© 2024 Jersey Electricity plc

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