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Home - PSR
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 * Home
 * Join the PSR
 * About the PSR
 * Am I eligible?
 * The benefits


THE PRIORITY SERVICES REGISTER (PSR) IS A FREE UK WIDE SERVICE WHICH PROVIDES
EXTRA ADVICE AND SUPPORT, INCLUDING WHEN THERE’S AN INTERRUPTION TO YOUR
ELECTRICITY, GAS OR WATER SUPPLY.





ENTER YOUR POSTCODE BELOW TO FIND YOUR ELECTRICITY AND/OR GAS DISTRIBUTOR

Postcode
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GREAT NEWS, YOU CAN REGISTER FOR THE PRIORITY SERVICES REGISTER IN YOUR AREA...

Simply click on the ‘sign up’ button below, and you’ll be re-directed to fill
out the form on your electricity provider website. When your registration has
been processed, you’ll received extra support if you’re ever without your gas,
water, or electricity supply.


 * ELECTRICITY
   
   Your electricity provider is


 * GAS
   
   Your gas provider is
   
   Postcode information supplied by Xoserve
   Sign up

Reset postcode search



WE’VE MADE IT EASY TO JOIN THE PSR

The Priority Services Register (PSR) is free to join. It helps utility
companies, including energy suppliers, electricity, gas and water networks like
us to look after customers who have extra communication, access or safety needs.
It helps us tailor our services to support households who need extra help with
everyday energy matters like bills, and also in the unlikely event of a power
cut, gas or water supply interruption.

We’re working together to make sure that your property receives all the support
services covered by the Priority Services Register. By telling us once, we
update your PSR request with your energy supplier (the company you pay your
bills to) and your regional network companies including electricity, gas and
water.  

The PSR promise is made by all participating energy companies in England, Wales
and Scotland. We will always follow privacy laws and your PSR information will
never be used for marketing.

If you already know which company delivers your electricity or gas, just click
on the links below for extra information and to register.

Or if you are unsure, just enter your postcode above to find out and be directed
to your electricity and gas company.

 




GETTING HELP FROM YOUR WATER PROVIDER

From 31st March 2023 electricity companies are, where possible, sharing PSR
information with water companies, so you can get vital help and support from
them too if there's a break in your water supply.



ALREADY RECOGNISE YOUR REGIONAL NETWORK COMPANY?

Click sign up or find out more below the logo of your electricity network
operator, to take you directly to their Priority Services Registration page.


Sign up via Electricity North West's Priority Services

Sign up via National Grid's Priority Services

Sign up via Northern Powergrid's Priority Services

Sign up via SP Energy Networks' Priority Services

Sign up via Scottish and Southern Electricity Networks' Priority Services

Sign up via UK Power Networks' Priority Services


GAS DISTRIBUTORS


Find out more about Cadent's extra support

Find out more about Northern Gas Networks' extra support

Find out more about SGN's extra support

Find out more about Wales and West's extra support



YOU ARE ELIGIBLE FOR FREE PSR SERVICES IF YOU:

 * 
   Use medical equipment reliant on electricity or water
 * 
   Live with children under five
 * 
   Are blind or partially sighted
 * 
   Are deaf or hard of hearing
 * 
   Have a chronic illness
 * 
   Have anxiety, depression or any mental health condition
 * 
   Have a disability
 * 
   Are of pensionable age
 * 
   Loss or impairment of smell
 * 
   Need documents translated into another format or language
 * 
   Temporarily need extra support
 * 
   Everyone has different needs. Contact your distributor to discuss your
   requirements




THE BENEFITS OF SIGNING UP FOR PRIORITY SERVICES


 * SUPPORT AND INFORMATION DURING A POWER OR GAS SUPPLY INTERRUPTION
   
   You can contact the network operators in the UK 24 hours a day, every day,
   and get priority updates in a power cut. If your electricity or gas needs to
   be temporarily switched off to carry out essential maintenance, you will get
   prior advance notice to allow you to plan ahead.


 * CONNECTION TO LOCAL EMERGENCY SERVICES
   
   Your electricity and gas companies work with local authorities, emergency
   services and agencies, like the British Red Cross, to provide extra support
   to people on the Priority Services Register.


 * EMERGENCY POWER
   
   If you use medical equipment/aids which use electricity or water the PSR
   helps to prioritise help during prolonged supply interruptions. Portable
   generators or bottled water can be delivered when necessary.


 * EMERGENCY GAS
   
   If you are on mains gas and your supply is interrupted for a prolonged
   period, we will aim to help you with emergency electrical heating and cooking
   appliances.


 * COMMUNICATION TAILORED TO YOUR NEEDS
   
   You can request a format that suits your needs, e.g. Large Print, Braille,
   textphone, audio or a language other than English.


 * NOMINATED CONTACT
   
   If it helps, we can contact a nominated carer, family member or friend on
   your behalf


 * PEACE OF MIND
   
   Joining the PSR allows you to set up a password to use when electricity or
   gas company employees call you or knock at your door. Registering a password
   helps protect your personal safety and home security.


QUICK LINKS

 * Join the PSR
 * About the PSR
 * Am I eligible
 * The benefits
 * Cookies
 * Privacy notice


SMELL GAS OR SUSPECT CARBON MONOXIDE


CALL 0800 111 999

 

*All calls are recorded and may be monitored.


EMERGENCY CONTACT


Power cut? Call 1-0-5


COMPANY INFORMATION

Copyright © 2023 The PSR
All rights reserved.

The PSR
4 More London Riverside London SE1 2AU