www.centerpointenergy.com
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95.101.46.161
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Submitted URL: http://www.centerpointenergy.com/en-us/corporate/legal/privacy-policy?elqTrackId=a649cc0260624854b17d03d061d64673&elq=13f5c8e...
Effective URL: https://www.centerpointenergy.com/en-us/corporate/legal/privacy-policy?elqTrackId=a649cc0260624854b17d03d061d64673&elq=13f5c8e...
Submission: On June 20 via api from US — Scanned from DE
Effective URL: https://www.centerpointenergy.com/en-us/corporate/legal/privacy-policy?elqTrackId=a649cc0260624854b17d03d061d64673&elq=13f5c8e...
Submission: On June 20 via api from US — Scanned from DE
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<h1>CenterPoint Energy Online Privacy Policy</h1>
<p>
<em>Last reviewed</em>: <em>July 1, 2021</em><br>
</p>
<p>
<em>Welcome Vectren customers. Click <a title="Vectren Privacy Policy" href="https://www.vectren.com/policies" target="_blank">here</a> to go to Vectren.com Private Policy. </em>
</p>
<p>CenterPoint Energy, Inc. and its various affiliates and subsidiaries (collectively, "CenterPoint," "we" or "us") provide CenterPointEnergy.com and other CenterPoint-owned/operated websites, apps, and online service
locations that post a link to this Privacy Policy, and all products, features, and content available on such online service locations (collectively, the "Service") are subject to the following Privacy Policy. This privacy
policy will not apply to the extent that you navigate to a third-party website linked from the Service.<br> <br>This Privacy Policy explains how we collect, maintain, share and protect your Personal Information
collected through the Service. This Privacy Policy also lets you know about the privacy choices you have and how you can manage them to get the most from your relationship with us. This Privacy Policy does not apply to
information you may have given us offline, such as by telephone or in person.<br> <br>Whenever you use our Service either as a casual visitor or to actively submit information to it, you are agreeing to the terms of
this Privacy Policy and our <a href="/en-us/corporate/legal/terms-of-use">CenterPoint Energy Online Terms of Use</a>. This Privacy Policy also applies to web- and app-based programs, products and services that we make
available or may make available in the future in partnership with third-party companies not affiliated with us. Third-party companies often have their own online privacy policies that will apply to those same
programs. We encourage you to review all of the privacy policies associated with the programs, products and services you use on the web.<br></p>
<h2>The Information We Collect and Why</h2>
<h3>Information you provide to us</h3>
<p> <br>We collect information you provide directly to us via the Service. For example, we collect information through routine business with you. Typically this information includes:</p>
<p></p>
<ul>
<li>
<span style="line-height:1.6;">Your name, postal address, email address and telephone number</span>
</li>
<li>
<span style="line-height:1.6;"></span><span style="line-height:1.6;">User name or ID and password for access to your CenterPointEnergy.com account or an affiliated online account</span>
</li>
<li>
<span style="line-height:1.6;"></span><span style="line-height:1.6;">Financial information, including electronic billing information</span>
</li>
<li>
<span style="line-height:1.6;"></span><span style="line-height:1.6;">Data about your transactions with us</span>
</li>
<li>
<span style="line-height:1.6;"></span><span style="line-height:1.6;">Your CenterPoint Energy account number, meter number and house number</span>
</li>
<li>
<span style="line-height:1.6;">Your ESI ID (this is your Electric Service Identifier, your electric service account identification number), and your electricity usage information (in markets where electric distribution
services are offered)</span>
</li>
<li>
<span style="line-height:1.6;"></span><span style="line-height:1.6;">Friends or family members names and email addresses</span>
</li>
<li>
<span style="line-height:1.6;">Information about your participation in our renewable energy, energy efficiency or energy conservation programs</span>
</li>
</ul> <br>We also collect information when you participate in energy conservation programs designed to make your homes energy use more efficient. These are the types of information we may collect if you participate: <p>
</p>
<p></p>
<ul>
<li>
<span style="line-height:1.6;">Energy equipment sales invoice information and details about your equipment like brand name, model number, equipment dealers contact details, etc.</span>
</li>
<li>
<span style="line-height:1.6;"></span><span style="line-height:1.6;">Household information like the square footage, the number of occupants, types of household appliances, etc. </span>
</li>
<li>
<span style="line-height:1.6;">Household income</span>
</li>
<li>
<span style="line-height:1.6;"></span><span style="line-height:1.6;">Your date of birth, gender and other demographic information</span>
</li>
<li>
<span style="line-height:1.6;"></span><span style="line-height:1.6;">Other details about you and your family that you may submit to us</span>
</li>
</ul> <br>The information we collect may include Personal Information. Personal Information is information such as your first and last name, phone number, mailing address, email address, and other information that
can be used to identify you individually (whether alone or in combination). You may choose to voluntarily submit certain other information to us through the Service, including Personal Information, but you are solely
responsible for your own Personal Information in instances where we have not collected such information or requested that you submit such information to us.<br> <br>Personal Information once de-identified will not be
subject to this Privacy Policy, and we and our Service Providers (defined below) may treat it as non-Personal Information and use it without obligation to you except as prohibited by applicable law. <br>
<p></p>
<h3>Information we collect automatically</h3>
<p>We and our Service Providers may automatically collect certain information about you when you access or use our Service (Automatically Collected Information). Automatically Collected Information may include your IP
address, device identifier, Ad ID, browser type, operating system characteristics, data regarding network connected hardware (e.g., computer or mobile device), and information about your use of our Service, such as the time
and duration of your visit and how you arrived at our Service. Except to the extent required by applicable law, CenterPoint Energy, Inc. does not consider Automatically Collected Information to be Personal
Information. However, Automatically Collected Information may be combined with your Personal Information. To the extent that Automatically Collected Information is Personal Information under applicable law, we
will treat the combined information as Personal Information under this Privacy Policy. <br></p>
<h3>The methods that we and our Service Providers may use to collect </h3>
<p>Automatically Collected Information include:<br> <br></p>
<ul>
<li>
<span style="line-height:1.6;">Log Information: We collect information about your use of our Service, such as IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps,
and related data, and store it in log files.</span>
</li>
<li>
<span style="line-height:1.6;">Information Collected by Cookies and Other Tracking Technologies: We may use cookies, web beacons (also known as "tracking pixels"), embedded scripts, location-identifying technologies,
in-app tracking methods, and other tracking technologies now and hereafter developed (Tracking Technologies) to collect information about interactions with our Service or emails, including information about your browsing
and viewing behavior and to ensure that only authorized users and devices can access the Service and Screener Content.</span>
</li>
<ul>
<li>
<span style="line-height:1.6;"><em>Cookies</em><br></span><span style="line-height:1.4285;">A cookie is a small text file that is stored on a users device. We use both session ID cookies and tracking cookies. Session
cookies make it easier for you to navigate our Service and expire when you close your browser. Tracking cookies help us understand how you use the Service and enhance your user experience. Cookies remain on your
hard drive for an extended period of time. If you use your browsers method of blocking or removing cookies, some features and functionalities of our Service may not work. </span>
</li>
<li>
<span style="line-height:1.4285;"></span><span style="line-height:1.4285;"><em>Web Beacons (Tracking Pixels)</em><br></span><span style="line-height:1.4285;">Web beacons are small graphic images, also known as "Internet
tags" or "clear gifs," embedded in web pages and email messages. Web beacons may be used to count the number of visitors to our Service, to monitor how users navigate the Service, and to count how many particular
articles or links were actually viewed.</span>
</li>
<li>
<span style="line-height:1.4285;"></span><span style="line-height:1.4285;"><em>Embedded Scripts</em><br></span><span style="line-height:1.4285;">An embedded script is programming code designed to collect information
about your interactions with the Service. It is temporarily downloaded onto your computer from our web server or a third party with whom we work, is active only while you are connected to the Service, and deleted or
deactivated thereafter.</span>
</li>
<li>
<span style="line-height:1.4285;"></span><span style="line-height:1.4285;"><em>Location-identifying Technologies</em><br></span><span style="line-height:1.4285;">GPS (global positioning systems) software and other
location-based technologies locate you for purposes such as verifying your location and delivering relevant content based on your location.</span>
</li>
</ul>
</ul> <br>We are giving you notice of the Tracking Technologies and your choices regarding them, as explained below in Unsubscribe to email messages, so that your consent to encountering them is meaningfully
informed. <br>
<p></p>
<h3>Information from other sources </h3>
<p>We may also obtain information about you from other sources and combine that with information we collect about you. To the extent we combine such third party sourced information with Personal Information we collect
directly from you on the Service, we will treat the combined information as Personal Information under this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties or
third-party practices.<br></p>
<h3>How we use the Personal Information we collect</h3>
<p>We may use information about you for any purposes not inconsistent with our statements under this Privacy Policy or prohibited by applicable law. Examples include:</p>
<p></p>
<ul>
<li>
<span style="line-height:1.6;">Facilitating, managing, personalizing and improving your online experience</span>
</li>
<li>
<span style="line-height:1.6;">Responding to your questions and comments</span>
</li>
<li>
<span style="line-height:1.6;">Verifying documents</span>
</li>
<li>
<span style="line-height:1.6;">Enrolling you in services and programs</span>
</li>
<li>
<span style="line-height:1.6;">Creating and managing online accounts and profiles</span>
</li>
<li>
<span style="line-height:1.6;">Sending news and updates about CenterPoint Energy and our products and services that we believe may interest you (for information about how to manage these communications, see Unsubscribe to
email messages below)</span>
</li>
<li>
<span style="line-height:1.6;">Telling you about special events, programs, offers and promotions</span>
</li>
<li>
<span style="line-height:1.6;">Inviting you to participate in surveys and performing market and consumer research</span>
</li>
<li>
<span style="line-height:1.6;">Using information about you in statistical analysis to help us analyze trends</span>
</li>
<li>
<span style="line-height:1.6;">Evaluating, operating and improving business functions</span>
</li>
<li>
<span style="line-height:1.6;">Sharing with third parties so they can send you information about products and services that may be of interest</span>
</li>
<li>
<span style="line-height:1.6;">Complying with legal requirements and policies and enforcing our <a href="/en-us/corporate/legal/terms-of-use">CenterPoint Energy Online Terms of Use</a></span>
</li>
</ul>
<p></p>
<h3>How we share your Personal Information</h3>
<p>We use third-party service providers, affiliates and independent marketing partners to help us provide you with a variety of quality products, services and programs. In the course of business, we may need to share your
Personal Information.<br> <br>We may use your Personal Information to respond to subpoenas, government or law enforcement requests, court orders or otherwise as required by law. We may disclose information when
appropriate and necessary in order to prevent physical harm or financial loss or in connection with an investigation of suspected or actual fraudulent or illegal activity.<br> <br> We may also share information
about you with our third parties as follows:<br> <br></p>
<ul>
<li>
<span style="line-height:1.6;">To protect the rights, property, life, health, security and safety of us, the Service or any third party;</span>
</li>
<li>
<span style="line-height:1.6;"></span><span style="line-height:1.6;">With our affiliates for internal business purposes;</span>
</li>
<li>
<span style="line-height:1.6;"></span><span style="line-height:1.6;">With our subsidiaries, affiliates, business partners, and other third parties for their own business purposes; and</span>
</li>
<li>
<span style="line-height:1.6;"></span><span style="line-height:1.6;">In connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of
all or any portion of our assets, or transfer of all or a portion of our business to another company.</span>
</li>
</ul> <br>Without limiting the foregoing, in our sole discretion, we may share aggregated information which does not identify you or de-identified information about you with third parties or affiliates for any
purpose. <br>
<p></p>
<h3>Information you disclose publicly or to others</h3>
<p>The Service may permit you to submit ideas, photographs, user profiles, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including Personal
Information (collectively, User Content), on platforms such as blogs and forums, and in association with your account and user profile. We or others may store, display, reproduce, publish, distribute or otherwise use
User Content online or offline in any media or format (currently existing or hereafter developed) and may or may not attribute it to you. Others may have access to this User Content and may have the ability to share it
with third parties. Please think carefully before deciding what information you share, including Personal Information, in connection with your User Content. Please note that CenterPoint Energy does not control
who will have access to the information that you choose to make public and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. We are not
responsible for the privacy or security of any information that you make publicly available on the Service or what others do with information you share with them on the Service. We are not responsible for the accuracy,
use or misuse of any User Content that you disclose or receive from third parties through the Service. We are not responsible for User Content you submit to third party services via our Service.<br></p>
<h3>Data Security</h3>
<p>We have put administrative, technical and physical safeguards in place to help protect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Access to your information is
limited to employees who need it for a business purpose. Or, during the course of business, if your Personal Information is shared with outside contractors, there are provisions in our contracts with them to safeguard your
information, as appropriate. We cant promise that our security measures will never be defeated or fail, and unfortunately no electronic transmission of information is entirely secure.<br></p>
<h3>Where we operate our Service</h3>
<p>Our Service is governed by applicable U.S. laws. When you provide Personal Information to us, we may process it in the U.S. or outside of the country in which you are located. Data protection laws in the U.S. may be
different from those of your country of residence. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing and storage of your
information, including Personal Information, in the U.S. as set forth in this Privacy Policy.<br></p>
<h3>Links to other websites</h3>
<p>Our Service may provide links to independent, third-party websites, locations, platforms or services. Even though we provide links to other websites, we are not responsible for the content found on those websites, and they
may have their own privacy policies regarding collecting and sharing Personal Information. <br></p>
<h3>Social Media Features</h3>
<p>Our Service provides social media features that let you share our information and interact with us through social networks. Using these features may result in us collecting or sharing information about
you.<br> <br>Social media networks operate independently from CenterPoint Energy. We are not responsible for their interfaces, privacy or security practices. We encourage you to review the privacy policies and settings
on the social media sites you use so you can understand how they operate.<br> <br>If you access our Service through social media platforms (like Facebook), we may access and store information through an interface
provided by the platform. We collect this information in accordance with social networks terms of use or terms of service. <br></p>
<h3>Advertising, Analytics Services, and Online Tracking</h3>
<p>We may engage and work with third parties to serve advertisements on our behalf on the Service and/or on third-party services and to provide analytics services about the use of our Service and the performance of our ads and
content on third-party services. In addition, we may participate in online advertising networks and exchanges that display relevant advertisements to our Service visitors, on our Service and on third-party services and off
of our Service, based on their interests as reflected in their browsing of the Service and certain third-party services. These entities may use cookies and other Tracking Technologies to automatically collect information
about you and your activities, such as registering a unique identifier for your device and tying that to your online activities on and off of our Service. We may use this information to analyze and track data,
determine the popularity of certain content, deliver advertising and content targeted to your interests on the Service and third-party services and better understand your online activity. <br> <br>Some information
about your browsing of the Service and certain third-party services may be collected across time and services and shared with third parties to deliver ads and/or other content to you on the Service and certain third-party
services. CenterPoint Energy may receive information about Third-Party Services that you have visited and use it for marketing purposes a practice sometimes termed (re)-targeting, interest-based advertising, and online
behavioral advertising. Data collected from a particular browser or device may be used with another computer or device that is linked to the browser or device on which such data was collected or transferred to a
non-affiliate for such purposes.<br> <br>We are not responsible for third parties or third-party services associated with advertising and analytics services and related tracking activities. Consult their privacy
policies and notices for information on their practices and see Unsubscribe to email messages below regarding certain choices some of them may offer you.<br></p>
<h3>Do not track signals</h3>
<p>While your browser settings may allow you to automatically transmit a do not track signal to websites and online services you visit, like many companies, we do not alter our practices when we receive these signals. To learn
more, visit <a href="http://www.allaboutdnt.com/" target="_blank">http://www.allaboutdnt.com</a>.<br></p>
<h3>Childrens Privacy</h3>
<p>While our Service is not intended for children younger than age 13, on occasion we may provide features for children such as educational videos or online games that teach about science and energy. Those pages do not ask for
personal information, and we do not knowingly collect it from children younger than age 13. If you know that a child has submitted personal information to us, please send an email or letter regarding the situation, and we
will delete it from our records.<br></p>
<h3>Access</h3>
<p>Our online tools make it easy to manage your contacts and Personal Information. Log in or sign up for My Account to review, update or add contact details and bill reminders and alert preferences. You may also email us
at <a href="/en-us/CustomerService/Pages/CNP_Forms/Contact-Customer-Service.aspx">Centerpointenergy.com/en-us/corporate/contact-us/</a>.<br></p>
<h3>Unsubscribe to email messages</h3>
<p>You can tell us not to send you promotional emails by clicking the unsubscribe link at the bottom of the emails you receive from us. Doing so will not prevent us from sending you transactional emails such as billing,
account-related, regulatory or safety emails, but it does mean that you will not learn about CenterPoint Energy products or services as soon as they are announced.<br> <br>You may re-subscribe for emails at any time by
contacting Customer Service. It typically takes ten business days to process subscription requests.<br></p>
<h3>Opt out of receiving targeted advertising</h3>
<p>Certain companies may participate in the Digital Advertising Alliance ("DAA") AdChoices Program and may display an Advertising Option Icon for interest-based ads that links to an opt-out tool which allows you to exercise
certain choices regarding targeting. You can learn more about the DAA AdChoices Program at ouradchoices.com and its opt-out program for mobile applications at aboutads.info/appchoices. In addition, certain
advertising networks and exchanges may participate in the Network Advertising Initiative (NAI). NAI has developed a tool that allows consumers to opt out of certain targeted advertising delivered by NAI members' ad networks.
To learn more about opting out of targeted advertising or to use the NAI tool, visit networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of targeted advertising, you will
continue to receive non-targeted ads. We are not responsible for the effectiveness of, or compliance with, any third parties opt-out options or programs or the accuracy of their statements regarding their
programs.<br> <br>In addition, we may serve ads on third-party services that are targeted to reach people on those services that are also identified on one of more of our databases (Matched List Ads). This is
done by matching common factors between our databases and the databases of third-party operators. For instance, we may use such ad services offered by Google, Facebook, or Twitter. If we use Google to serve Matched
List Ads, you can opt out by emailing us at <a href="/en-us/CustomerService/Pages/CNP_Forms/Contact-Customer-Service.aspx">Centerpointenergy.com/en-us/corporate/contact-us/</a>. If we use Facebook to serve Matched
List Ads, you should be able to hover over the box in the right corner of such a Facebook ad and find out how to opt out with us from such list. If we use Twitter Matched List Ads, you should be able to opt out through your
account settings on Twitter. If you opt out from our Google Matched List Ads, Facebook Matched List Ads, or Twitter Matched List Ads, you will be removed from that respective list; however, this will not take effect
immediately. and if you have multiple emails or other accounts, you may have to opt out separately for each one. We are not responsible for such third-party services, failure to comply with your or our opt-out
instructions or to provide us notice of your opt-out elections, and they may change their options without notice to us or you.<br></p>
<h3>Contact Us</h3>
<p>If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you, please email us
at<br><a href="/en-us/CustomerService/Pages/CNP_Forms/Contact-Customer-Service.aspx">Centerpointenergy.com/en-us/corporate/contact-us/</a>.<br> <br>Or write to us at:<br>CenterPoint Energy, Inc.<br>Attn: Privacy Policy
Administration<br>P.O. Box 1700<br>Houston, Texas 77251-1700<br></p>
<p>
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CENTERPOINT ENERGY ONLINE PRIVACY POLICY
Last reviewed: July 1, 2021
Welcome Vectren customers. Click here to go to Vectren.com Private Policy.
CenterPoint Energy, Inc. and its various affiliates and subsidiaries
(collectively, "CenterPoint," "we" or "us" ) provide CenterPointEnergy.com and
other CenterPoint-owned/operated websites, apps, and online service locations
that post a link to this Privacy Policy, and all prod ucts, features, and
content available on such online service locations (collectively, the "Service")
are subject to the following Privacy Policy. This privacy policy will not apply
to the extent that you navigate to a third-party website linked from the
Service.
This Privacy Policy explains how we collect, maintain, share and protect your
Personal Information collected through the Service. This Privacy Policy also
lets you know about the privacy choices you have and how you can manage them to
get the most from your relationship with us. This Privacy Policy does not apply
to information you may have given us offline, such as by telephone or in person.
Whenever you use our Service either as a casual visitor or to actively submit
information to it, you are agreeing to the terms of this Privacy Policy and our
CenterPoint Energy Online Terms of Use. This Privacy Policy also applies to web-
and app-based programs, products and services that we make available or may make
available in the future in partnership with third-party companies not affiliated
with us. Third-party companies often have their own online privacy policies
that will apply to those same programs. We encourage you to review all of the
privacy policies associated with the programs, products and services you use on
the web.
THE INFORMATION WE COLLECT AND WHY
INFORMATION YOU PROVIDE TO US
We collect information you provide directly to us via the Service. For example,
we collect information through routine business with you. Typically this
information includes:
* Your name, postal address, email address and telephone number
* User name or ID and password for access to your CenterPointEnergy.com account
or an affiliated online account
* Financial information, including electronic billing information
* Data about your transactions with us
* Your CenterPoint Energy account number, meter number and house number
* Your ESI ID (this is your Electric Service Identifier, your electric service
account identification number), and your electricity usage information (in
markets where electric distribution services are offered)
* Friends or family members names and email addresses
* Information about your participation in our renewable energy, energy
efficiency or energy conservation programs
We also collect information when you participate in energy conservation programs
designed to make your homes energy use more efficient. These are the types of
information we may collect if you participate:
* Energy equipment sales invoice information and details about your equipment
like brand name, model number, equipment dealers contact details, etc.
* Household information like the square footage, the number of occupants, types
of household appliances, etc.
* Household income
* Your date of birth, gender and other demographic information
* Other details about you and your family that you may submit to us
The information we collect may include Personal Information. Personal
Information is information such as your first and last name, phone number,
mailing address, email address, and other information that can be used to
identify you individually (whether alone or in combination). You may choose to
voluntarily submit certain other information to us through the Service,
including Personal Information, but you are solely responsible for your own
Personal Information in instances where we have not collected such information
or requested that you submit such information to us.
Personal Information once de-identified will not be subject to this Privacy
Policy, and we and our Service Providers (defined below) may treat it as
non-Personal Information and use it without obligation to you except as
prohibited by applicable law.
INFORMATION WE COLLECT AUTOMATICALLY
We and our Service Providers may automatically collect certain information about
you when you access or use our Service (Automatically Collected Information).
Automatically Collected Information may include your IP address, device
identifier, Ad ID, browser type, operating system characteristics, data
regarding network connected hardware (e.g., computer or mobile device), and
information about your use of our Service, such as the time and duration of your
visit and how you arrived at our Service. Except to the extent required by
applicable law, CenterPoint Energy, Inc. does not consider Automatically
Collected Information to be Personal Information. However, Automatically
Collected Information may be combined with your Personal Information. To the
extent that Automatically Collected Information is Personal Information under
applicable law, we will treat the combined information as Personal Information
under this Privacy Policy.
THE METHODS THAT WE AND OUR SERVICE PROVIDERS MAY USE TO COLLECT
Automatically Collected Information include:
* Log Information: We collect information about your use of our Service, such
as IP address, browser type, Internet service provider, referring/exit pages,
operating system, date/time stamps, and related data, and store it in log
files.
* Information Collected by Cookies and Other Tracking Technologies: We may use
cookies, web beacons (also known as "tracking pixels"), embedded scripts,
location-identifying technologies, in-app tracking methods, and other
tracking technologies now and hereafter developed (Tracking Technologies) to
collect information about interactions with our Service or emails, including
information about your browsing and viewing behavior and to ensure that only
authorized users and devices can access the Service and Screener Content.
* Cookies
A cookie is a small text file that is stored on a users device. We use
both session ID cookies and tracking cookies. Session cookies make it
easier for you to navigate our Service and expire when you close your
browser. Tracking cookies help us understand how you use the Service and
enhance your user experience. Cookies remain on your hard drive for an
extended period of time. If you use your browsers method of blocking or
removing cookies, some features and functionalities of our Service may not
work.
* Web Beacons (Tracking Pixels)
Web beacons are small graphic images, also known as "Internet tags" or
"clear gifs," embedded in web pages and email messages. Web beacons may be
used to count the number of visitors to our Service, to monitor how users
navigate the Service, and to count how many particular articles or links
were actually viewed.
* Embedded Scripts
An embedded script is programming code designed to collect information
about your interactions with the Service. It is temporarily downloaded
onto your computer from our web server or a third party with whom we work,
is active only while you are connected to the Service, and deleted or
deactivated thereafter.
* Location-identifying Technologies
GPS (global positioning systems) software and other location-based
technologies locate you for purposes such as verifying your location and
delivering relevant content based on your location.
We are giving you notice of the Tracking Technologies and your choices regarding
them, as explained below in Unsubscribe to email messages, so that your consent
to encountering them is meaningfully informed.
INFORMATION FROM OTHER SOURCES
We may also obtain information about you from other sources and combine that
with information we collect about you. To the extent we combine such third
party sourced information with Personal Information we collect directly from you
on the Service, we will treat the combined information as Personal Information
under this Privacy Policy. We are not responsible for the accuracy of the
information provided by third parties or third-party practices.
HOW WE USE THE PERSONAL INFORMATION WE COLLECT
We may use information about you for any purposes not inconsistent with our
statements under this Privacy Policy or prohibited by applicable law. Examples
include:
* Facilitating, managing, personalizing and improving your online experience
* Responding to your questions and comments
* Verifying documents
* Enrolling you in services and programs
* Creating and managing online accounts and profiles
* Sending news and updates about CenterPoint Energy and our products and
services that we believe may interest you (for information about how to
manage these communications, see Unsubscribe to email messages below)
* Telling you about special events, programs, offers and promotions
* Inviting you to participate in surveys and performing market and consumer
research
* Using information about you in statistical analysis to help us analyze trends
* Evaluating, operating and improving business functions
* Sharing with third parties so they can send you information about products
and services that may be of interest
* Complying with legal requirements and policies and enforcing our CenterPoint
Energy Online Terms of Use
HOW WE SHARE YOUR PERSONAL INFORMATION
We use third-party service providers, affiliates and independent marketing
partners to help us provide you with a variety of quality products, services and
programs. In the course of business, we may need to share your Personal
Information.
We may use your Personal Information to respond to subpoenas, government or law
enforcement requests, court orders or otherwise as required by law. We may
disclose information when appropriate and necessary in order to prevent physical
harm or financial loss or in connection with an investigation of suspected or
actual fraudulent or illegal activity.
We may also share information about you with our third parties as follows:
* To protect the rights, property, life, health, security and safety of us, the
Service or any third party;
* With our affiliates for internal business purposes;
* With our subsidiaries, affiliates, business partners, and other third parties
for their own business purposes; and
* In connection with, or during negotiations of, any proposed or actual merger,
purchase, sale or any other type of acquisition or business combination of
all or any portion of our assets, or transfer of all or a portion of our
business to another company.
Without limiting the foregoing, in our sole discretion, we may share aggregated
information which does not identify you or de-identified information about you
with third parties or affiliates for any purpose.
INFORMATION YOU DISCLOSE PUBLICLY OR TO OTHERS
The Service may permit you to submit ideas, photographs, user profiles,
writings, music, video, audio recordings, computer graphics, pictures, data,
questions, comments, suggestions or other content, including Personal
Information (collectively, User Content), on platforms such as blogs and forums,
and in association with your account and user profile. We or others may store,
display, reproduce, publish, distribute or otherwise use User Content online or
offline in any media or format (currently existing or hereafter developed) and
may or may not attribute it to you. Others may have access to this User Content
and may have the ability to share it with third parties. Please think carefully
before deciding what information you share, including Personal Information, in
connection with your User Content. Please note that CenterPoint Energy does not
control who will have access to the information that you choose to make public
and cannot ensure that parties who have access to such publicly available
information will respect your privacy or keep it secure. We are not responsible
for the privacy or security of any information that you make publicly available
on the Service or what others do with information you share with them on the
Service. We are not responsible for the accuracy, use or misuse of any User
Content that you disclose or receive from third parties through the Service. We
are not responsible for User Content you submit to third party services via our
Service.
DATA SECURITY
We have put administrative, technical and physical safeguards in place to help
protect against accidental, unlawful or unauthorized destruction, loss,
alteration, access, disclosure or use. Access to your information is limited to
employees who need it for a business purpose. Or, during the course of business,
if your Personal Information is shared with outside contractors, there are
provisions in our contracts with them to safeguard your information, as
appropriate. We cant promise that our security measures will never be defeated
or fail, and unfortunately no electronic transmission of information is entirely
secure.
WHERE WE OPERATE OUR SERVICE
Our Service is governed by applicable U.S. laws. When you provide Personal
Information to us, we may process it in the U.S. or outside of the country in
which you are located. Data protection laws in the U.S. may be different from
those of your country of residence. Your use of the Service or provision of any
information therefore constitutes your consent to the transfer to and from,
processing, usage, sharing and storage of your information, including Personal
Information, in the U.S. as set forth in this Privacy Policy.
LINKS TO OTHER WEBSITES
Our Service may provide links to independent, third-party websites, locations,
platforms or services. Even though we provide links to other websites, we are
not responsible for the content found on those websites, and they may have their
own privacy policies regarding collecting and sharing Personal Information.
SOCIAL MEDIA FEATURES
Our Service provides social media features that let you share our information
and interact with us through social networks. Using these features may result in
us collecting or sharing information about you.
Social media networks operate independently from CenterPoint Energy. We are not
responsible for their interfaces, privacy or security practices. We encourage
you to review the privacy policies and settings on the social media sites you
use so you can understand how they operate.
If you access our Service through social media platforms (like Facebook), we may
access and store information through an interface provided by the platform. We
collect this information in accordance with social networks terms of use or
terms of service.
ADVERTISING, ANALYTICS SERVICES, AND ONLINE TRACKING
We may engage and work with third parties to serve advertisements on our behalf
on the Service and/or on third-party services and to provide analytics services
about the use of our Service and the performance of our ads and content on
third-party services. In addition, we may participate in online advertising
networks and exchanges that display relevant advertisements to our Service
visitors, on our Service and on third-party services and off of our Service,
based on their interests as reflected in their browsing of the Service and
certain third-party services. These entities may use cookies and other Tracking
Technologies to automatically collect information about you and your activities,
such as registering a unique identifier for your device and tying that to your
online activities on and off of our Service. We may use this information to
analyze and track data, determine the popularity of certain content, deliver
advertising and content targeted to your interests on the Service and
third-party services and better understand your online activity.
Some information about your browsing of the Service and certain third-party
services may be collected across time and services and shared with third parties
to deliver ads and/or other content to you on the Service and certain
third-party services. CenterPoint Energy may receive information about
Third-Party Services that you have visited and use it for marketing purposes a
practice sometimes termed (re)-targeting, interest-based advertising, and online
behavioral advertising. Data collected from a particular browser or device may
be used with another computer or device that is linked to the browser or device
on which such data was collected or transferred to a non-affiliate for such
purposes.
We are not responsible for third parties or third-party services associated with
advertising and analytics services and related tracking activities. Consult
their privacy policies and notices for information on their practices and see
Unsubscribe to email messages below regarding certain choices some of them may
offer you.
DO NOT TRACK SIGNALS
While your browser settings may allow you to automatically transmit a do not
track signal to websites and online services you visit, like many companies, we
do not alter our practices when we receive these signals. To learn more, visit
http://www.allaboutdnt.com.
CHILDRENS PRIVACY
While our Service is not intended for children younger than age 13, on occasion
we may provide features for children such as educational videos or online games
that teach about science and energy. Those pages do not ask for personal
information, and we do not knowingly collect it from children younger than age
13. If you know that a child has submitted personal information to us, please
send an email or letter regarding the situation, and we will delete it from our
records.
ACCESS
Our online tools make it easy to manage your contacts and Personal Information.
Log in or sign up for My Account to review, update or add contact details and
bill reminders and alert preferences. You may also email us at
Centerpointenergy.com/en-us/corporate/contact-us/ .
UNSUBSCRIBE TO EMAIL MESSAGES
You can tell us not to send you promotional emails by clicking the unsubscribe
link at the bottom of the emails you receive from us. Doing so will not prevent
us from sending you transactional emails such as billing, account-related,
regulatory or safety emails, but it does mean that you will not learn about
CenterPoint Energy products or services as soon as they are announced.
You may re-subscribe for emails at any time by contacting Customer Service. It
typically takes ten business days to process subscription requests.
OPT OUT OF RECEIVING TARGETED ADVERTISING
Certain companies may participate in the Digital Advertising Alliance ("DAA")
AdChoices Program and may display an Advertising Option Icon for interest-based
ads that links to an opt-out tool which allows you to exercise certain choices
regarding targeting. You can learn more about the DAA AdChoices Program at
ouradchoices.com and its opt-out program for mobile applications at
aboutads.info/appchoices. In addition, certain advertising networks and
exchanges may participate in the Network Advertising Initiative (NAI). NAI has
developed a tool that allows consumers to opt out of certain targeted
advertising delivered by NAI members' ad networks. To learn more about opting
out of targeted advertising or to use the NAI tool, visit
networkadvertising.org/choices/. Please be aware that, even if you are able to
opt out of certain kinds of targeted advertising, you will continue to receive
non-targeted ads. We are not responsible for the effectiveness of, or
compliance with, any third parties opt-out options or programs or the accuracy
of their statements regarding their programs.
In addition, we may serve ads on third-party services that are targeted to reach
people on those services that are also identified on one of more of our
databases (Matched List Ads ). This is done by matching common factors between
our databases and the databases of third-party operators. For instance, we may
use such ad services offered by Google, Facebook, or Twitter. If we use Google
to serve Matched List Ads, you can opt out by emailing us at
Centerpointenergy.com/en-us/corporate/contact-us/ . If we use Facebook to serve
Matched List Ads, you should be able to hover over the box in the right corner
of such a Facebook ad and find out how to opt out with us from such list. If we
use Twitter Matched List Ads, you should be able to opt out through your account
settings on Twitter. If you opt out from our Google Matched List Ads, Facebook
Matched List Ads, or Twitter Matched List Ads, you will be removed from that
respective list; however, this will not take effect immediately. and if you have
multiple emails or other accounts, you may have to opt out separately for each
one. We are not responsible for such third-party services, failure to comply
with your or our opt-out instructions or to provide us notice of your opt-out
elections, and they may change their options without notice to us or you.
CONTACT US
If you have any questions or comments about this Privacy Policy, or if you would
like us to update information we have about you, please email us at
Centerpointenergy.com/en-us/corporate/contact-us/ .
Or write to us at:
CenterPoint Energy, Inc.
Attn: Privacy Policy Administration
P.O. Box 1700
Houston, Texas 77251-1700
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