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LISTEN AND LEARN

Qualitative research conducted and analyzed by AI.

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THE AI-FIRST RESEARCH PLATFORM

Replace manual research methods with AI-moderated customer interviews.

AI-moderated interviews

Probe deeper with an AI interviewer that conducts personalized interviews with
each customer, at scale.



Actionable results, instantly

Generate key takeaways, personas, and reveal top themes. Automatically.



Recruit participants

Use our pool of millions of participants (B2B and B2C), integrate with your
provider, or recruit your own.



Any language

Translate and transcribe automatically between more than 50 languages.



Test any stimuli

Videos, images or Figma prototypes - we handle all types of stimuli.



Video, audio, or text

Engage with customers through video recordings, audio chats, or text.




YOU’RE IN SAFE HANDS – WE’RE TRUSTED BY INDUSTRY LEADERS & INNOVATORS.

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UNDERSTAND YOUR CUSTOMERS

 Listen offers a range of use cases to fully understand your customers, inside
and out.

Concept testing

Get deep qualitative and quantitative feedback on new products.

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Churn interviews

Automatically interview churned users so you can get feedback immediately.

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Creative testing

Find out how your ad and message makes people feel.

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Usability testing

Try out new designs to make sure they're easy for people to use.

Try it

Win/loss interviews

Understand the key factors influencing customer decisions with in-depth
interviews.

Market segmentation

 Inform targeted strategies by discovering distinct customer groups and their
unique needs.

Exploratory research

Uncover new opportunities and insights by engaging customers in open-ended
discussions.

Brand perception

Deeply understand how customers view your brand through moderated conversations.


CUSTOMER RESEARCH, STREAMLINED

Go from first question to comprehensive market report in hours, not weeks.

 1. Select a template or upload a guide

Get started in seconds by choosing one of our proven, expert-vetted templates or
uploading a discussion guide.

 2. Recruit participants

Use the Listen Labs panel, integrate any panel provider, or conveniently share
with your own users with a link or in app. Listen takes it from here.

 3. Explore your results

Within hours, our AI conducts and analyzes hundreds of interviews and generates
a detailed and interactive report.


GET CLOSER TO THE CUSTOMER

Marketing

Test advertising concepts or messaging. Understand brand values and what drives
conversion.

Product managers

Analyze churn and get product feedback at scale.

User researchers

Conduct usability testing, diary studies or ethnographic studies.


MORE THAN JUST WORDS

Video and audio interviews reveal facial expressions and tone, uncovering deeper
user sentiment.




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X

Customer responses more than three times longer than average.


<24H

Results in hours, not days.


+1M

Millions of possible respondents.


“LISTEN LABS HAS BEEN A WELCOMED ADDITION TO OUR TEAM. IT COMPRESSES HOURS OF
WORK INTO MINUTES, REACHES A BROADER AUDIENCE THAN OUR SCHEDULE ALLOWS AND
UNCOVERS QUAL/QUANT INSIGHTS IN REAL TIME."

Lauren Haugh Neville

Director of Product Insights, Chubbies Shorts




YOUR DATA IS SAFE WITH US

We don’t train on your data. Listen Labs is compliant with SOC 2 Type II and
GDPR.




LISTEN TO YOUR CUSTOMERS

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