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LUCID SECURITY

We are dedicated to keeping your data private, safe, and secure across
Lucidchart, Lucidspark, and Lucidscale.

Contact sales
Contact sales



GET THE ANSWERS YOU NEED

Lucid maintains up-to-date security documentation, certifications, and answers
to commonly asked questions in our trust center so you can get answers to your
security questions in an instant. Our trust center includes our SOC 2, CAIQ, and
SIG documentation, in addition to 30+ more documents.

Access the trust center


LUCID’S APPROACH TO SECURITY

Lucid recognizes that your data is a valuable asset that must be protected. Read
our white paper for more details about how our security policies, practices, and
procedures safeguard customer data in Lucidchart, Lucidspark, and Lucidscale.


PRIVACY

Lucid claims no ownership over any document data. You retain all intellectual
property and other rights to your documents and the information contained
therein. We respect your privacy and will never make your documents publicly
available without permission.

To ensure the privacy of your information, all data is transferred between user
devices and Lucid servers using up to 256-bit encrypted connection via TLS 1.2
and a world-class certificate provider. Lucid also employs encryption at rest
(AES-256) to protect the secrecy of all data persisted by the application. The
cryptographic keys used to secure Lucid are protected by Amazon’s Key Management
Services.

Lucid is committed to CCPA and GDPR compliance and ensures that it uses an
approved framework (e.g., Standard Contractual Clauses or a successor to Privacy
Shield) to transfer customers’ personal data from the EEA, UK, or Switzerland to
the U.S. In addition, all of Lucid’s sub-processors utilize either the SCCs or
Binding Corporate Rules to transfer personal data from the EEA, UK, or
Switzerland to the US. Lucid is EU-US Privacy Shield certified.

For more information, see these resources:

 * Privacy Policy
 * Terms of Service
 * Data Processing Addendum (for Enterprise customers)
 * FAQ




SECURITY PRACTICES

We know that cloud storage requires extra effort to protect your data.
Lucidscale security includes processes to keep your data secure and accessible
to the right people. We use best practices for security for all three cloud
providers that integrate with Lucidscale: AWS, Azure, and GCP. 

Learn more about third-party access, permissions, user IDs, and storage
practices for AWS, Azure, and GCP data.




COMPLIANCE CERTIFICATIONS

Lucid complies with applicable local and international requirements and
maintains compliance certifications, including:

 * SOC 2 Type II
 * PCI
 * EU-U.S. and Swiss-U.S. Privacy Shield
 * FedRAMP Authorized
 * ISO 27001
 * Cloud Application Security Assessment (CASA)




SECURITY AND AVAILABILITY

Security for your data is one of our top priorities, and we have a team
dedicated to securing Lucid’s systems, processes, and controls. Lucid is powered
by Amazon Web Services (AWS), the industry’s leading provider of secure
computing infrastructure.
We choose AWS because of their stringent security measures, which include: 

 * SOC 2 audits  
 * Level 1 service provider under the Payment Card Industry (PCI) Data Security
   Standard (DSS)
 * ISO 27001 certification    
 * U.S. General Services Administration FISMA-Moderate level operation
   authorization
 * FedRAMP Authorized at the Moderate security impact level

To learn more about the security procedures employed by AWS, please review their
security documentation and compliance documentation.

You can securely access Lucid products at any time and from any device or
location. Lucid offers a 99.9% uptime guarantee to enterprise customers. We do
this by replicating documents, account information, access control lists, and
other persistent data across multiple availability zones using industry-standard
database management systems, and failover solutions.




VISIBILITY AND CONTROL

Lucid enterprise features allow you to maintain governance of your accounts so
you can better adhere to compliance requirements. These features include
document sharing restrictions, allowed IP restrictions, and allowed domains. We
offer Key Management Service (KMS), which allows customers to control their own
unique encryption keys to add an additional level of security.

We follow security best practices and protect your data by using the principle
of least privilege access. A simple role-based permissions system allows
administrators to manage access to documents owned by the account. The account
management tools allow account and team admins to integrate with their identity
management platform and control collaboration settings.




VULNERABILITY DISCLOSURE

Lucid enables third-party researchers to find and report security bugs in our
products through our bug bounty program, hosted by HackerOne. If you would like
to join our program, please send your HackerOne username to security@lucid.co.

If you believe you have found a security bug in our products, you are also
welcome to send the details directly to security@lucid.co rather than making
your report through HackerOne. However, bounties will only be awarded through
our HackerOne program.




RESOURCES


LUCID SECURITY WHITE PAPER


GDPR COMPLIANCE


KMS WHITE PAPER


SECURELY COLLABORATE WITH YOUR TEAM ANYTIME, ANYWHERE.

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