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Text Content

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Personal Small Business Large Business and Government Spark 5G
Other websites
 * Spark New Zealand
 * Spark Foundation
 * Spark Lab

 * MySpark account
 * Spark ID settings
 * Sign out

Sign in
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Cart


 * Shop
   
   
   MOBILE PLANS
   
    * Pay Monthly
    * Prepaid
    * Data only plans
    * NZ Travel Packs
    * Roaming
   
   View more
   
   
   MOBILE PHONES
   
    * All phones
    * Apple shop
    * Samsung shop
    * OPPO shop
    * Trade in
   
   View more
   
   
   BROADBAND
   
    * Broadband Plans
    * About Wireless
    * About Fibre
    * Move house
    * Spark Smart Modems
   
   View more
   
   
   TECH & ACCESSORIES
   
    * Speakers
    * Gaming
    * Cases & protection
    * Headphones
    * Tablets
   
   View more
 * MySpark
 * Benefits
   
   HELLO TOMORROW
   
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   HELLO TOMORROW
   
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   See what tomorrow means to Spark.
   
   
   View more
   
   MADE FOR YOU REVIEW
   
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   MADE FOR YOU REVIEW
   
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   The Made For You Review looks at how you use your Pay Monthly Mobile and
   Broadband and creates a personalised recommendation.
   
   
   View more
   
   NETFLIX
   
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   NETFLIX
   
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   Get non-stop Netflix when you join an eligible Spark broadband plan.
   
   
   View more
   
   SPOTIFY
   
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   SPOTIFY
   
   --------------------------------------------------------------------------------
   
   Endlessly enjoy Spotify Premium on selected broadband plans, mobile plans and
   mobile packs.
   
   
   View more
   
   XBOX ALL ACCESS
   
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   XBOX ALL ACCESS
   
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   Get Xbox Series S/X + Game Pass Ultimate for $40/$56/month (24 months) on
   Spark Mobile & Broadband. Own your console, play 100+ games & enjoy online
   multiplayer. Buy now.
   
   
   View more
 * Help & support
   
   
   ACCOUNT & BILLING
   
    * Use MySpark
    * Understand my Spark bill
    * Pay my bill
    * Top up my mobile
    * Spark app
   
   View more
   
   
   BROADBAND
   
    * Broadband speed test
      
    * Fix my broadband
      
    * Set up Fibre
      
    * Set up broadband usage alerts
      
   
   View more
   
   
   MOBILE
   
    * Set up mobile
    * Change mobile plan
    * Keep my phone safe
    * Cell tower health & safety
    * Mobile device help
   
   View more
   
   
   LANDLINE
   
    * Make local & international calls
    * Manage my directory listing
    * Fix my landline
    * Fibre & Wireless features
   
   View more
   
   
   BENEFITS
   
    * Set up Xtra Mail for the first time
    * Reset my Xtra Mail password
    * Set up Netflix
    * Set up Spotify
    * Set up Xbox
   
   View more
   
   
   PRIVACY & ONLINE SAFETY
   
    * Privacy policy
    * Manage your privacy and security
    * How we manage privacy
    * Scams and unwanted contact
    * Online safety for families
   
   
   OUTAGES
   
    * Outage map
    * Report an outage
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   CONTACT US
   
    * Feedback
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    * Phone numbers
    * Store finder

 * Internet of Things
   
   
   IOT SOLUTIONS
   
    * Fleet tracking
    * Asset tracking
    * Water monitoring
    * Parkable for Business
   
   View more
   
   
   IOT CUSTOMER STORIES
   
    * Water monitoring
    * Smart cities
    * Asset tracking
    * Fleet tracking
   
   View more
   
   
   IOT NETWORKS
   
    * Network options
    * 3G Shutdown
   
   
   IOT INSIGHTS
   
    * Webinars
    * Articles
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    * Podcasts
   
   
   IOT INDUSTRIES
   
    * Agriculture
    * Healthcare
    * Utilities
    * Councils & Government
   
   View more
   
   
   IOT DEVICES
   
    * Netvox R718G
    * Bolt OBD
    * IoT Bridge
   
   View more
   
   
   IOT HELP & SUPPORT
   
    * IoT Bridge support

 * Deals


ACCOUNT & BILLING

 * Manage
    * Manage and update my account
    * Cancel my account
    * Get a refund of credit on your account
    * Top up a Prepaid mobile
    * Transfer services to or from Spark
    * Manage my notifications from Spark
    * Notifications during unsociable hours
    * Redeem a Spark Gift Card

 * Bill
    * Understand my digital bill
    * Ways to pay my bill
    * Find my bills
    * Understand my Spark bill
    * Dispute or query a bill
    * Learn about pro-rata charges
    * Understand options for overdue accounts
    * Understand account fees
    * Learn about interest free payments
    * Learn about Google billing with Spark
    * Learn about ANZ View Bills
    * Comprehensive Credit Reporting (CCR Data) at Spark

 * MySpark
    * Set up and use the Spark app
    * Set up and use MySpark
    * Set up my Spark ID
    * Spark App


Personal

 * Personal
 * Small Business



 * Shop Visit
 * MySpark Visit
 * Benefits Visit
 * Help & support Visit
 * 5G Visit
 * Internet of Things Visit
 * Deals

 * Shop Visit
 * Spark IT
 * Help & support Visit
 * Deals
 * Contact Visit
 * Case studies Visit
 * Contact us



Sign out


FINGERTIP CONVENIENCE
WITH THE
SPARK APP

Our free Spark app is the place to manage your account, check your data, view
and pay your bill, buy extras and more.  

Download the Spark app

 


KEY APP FEATURES


 


MANAGE YOUR ACCOUNT

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Check usage, top up or pay your bills.


MANAGE YOUR PLAN

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Change your plan, buy extras or activate your streaming services.


MESSAGE US

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Connect with Spark directly via our Messaging service.


SELF-SERVICE ANY ISSUES

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Use our network diagnostic tools to self-service your broadband issues in the
event of an outage.


BROWSE AND SHOP

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Explore and shop for our latest mobile phones and accessories, wherever you are,
via the app menu button.


STAY IN THE KNOW

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See the latest news and information from Spark.


DOWNLOAD THE SPARK APP


 



DOWNLOAD FOR IOS OR ANDROID BELOW

 





SCAN WITH YOUR CAMERA APP


 

Already on your phone? Tap here to get started.

 

 


FAQS



How do I sign up? 

To use the Spark app, you’ll need to sign in with an email address and password.
This will be the same email address and password you use to sign in to MySpark
online. If you haven't registered for MySpark, you'll first need to set up your
Spark ID online or in the Spark app. Set up your Spark ID


Does the Spark app use data? 

It's zero rated but if you bounce out for payments, for example Poli, it is not
zero rated.   

What phone operating systems are supported by the Spark app? 

The Spark app is available on iOS 13 and above, and Android 9 and above.   

The Spark app is no longer available on iOS 12. You can use the Spark app on iOS
13 and above. On iOS 12 devices, please visit signin.spark.co.nz to access
MySpark in your web browser.

Can I use the Spark app if I am on a corporate plan? 

If you’re on a corporate mobile plan, you can still use the app to check your
usage but you won’t be able to manage the account.  

How do I change my password? 

If you would like to change an existing password you can do so by: 

 1. Selecting the ‘Profile’ tab. 
 2. Choose ’Spark ID’. 
 3. Under ‘Security’, next to ‘Password’ click ‘Change’. 
 4. Enter your current password, then your new password. 
 5. We’ll email you to confirm the change was successful.  

If you have forgotten your password you can follow the can't sign in prompt when
logging into the app or MySpark.   

How do I view or pay a bill? 

To view or pay a bill you will need to login to the app and select the ‘Billing’
tab. If you have a payment due you will be able to choose to pay, otherwise you
can click ‘View latest bill’.   

How can I check my broadband connection and for outages in my area? 

You can use our network diagnostic tool to scan your home connection and
diagnose issues. It will then give you recommendations how to fix or optimise.
To do this tap ‘Products’ at the top of the app screen, then tap your broadband
connection and scroll down to check connection.  You can also select the
Connection Promise when in an outage.  To learn more about checking your
connection go here

How do I set up roaming? 

Tap the ‘Products’ tab at the top of the app Select your product line (for
example Pay Monthly mobile), to view the details page scroll down to view the
roaming packs section where you can turn on Auto Buy and view the roaming rates
and packs.  Note: Roaming usage can currently only be accessed from MySpark
online.  


SPARK APP HELP



For more support on how to use the Spark app and make the most of its features.
Go to our help page




REGISTER FOR MYSPARK

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For even more ways to manage your account online, be sure to register for
MySpark.



Sign up for MySpark


SHOP

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 * Mobile plans
 * Mobile phones
 * Broadband
 * Accessories
 * Landline
 * Latest deals


BENEFITS

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 * Spotify
 * Netflix
 * Neon
 * Xbox
 * Spark Music
 * Airpoints
 * Net Shield
 * Xtra Mail


MYSPARK

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 * My mobile
 * My broadband
 * Subscriptions
 * My Mobile Broadband
 * Billing
 * Usage
 * Top up
 * Buy extras


HELP & SUPPORT

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 * 
 * Account and billing
 * Broadband
 * Mobile
 * Network coverage
 * Landline
 * Feedback
 * Feedback
 * Store finder
 * Contact
 * Delivery and returns
 * 

 * Privacy Policy
 * Legal Disclaimer
 * Accessibility
 * Terms and Conditions
 * Email this Page
 * Print this Page


 * Spark Digital
 * Spark New Zealand
 * Spark Foundation

Copyright © 2024 Spark NZ


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