www.prosegur.us Open in urlscan Pro
2a02:26f0:6a::210:da2b  Public Scan

Form analysis
1 forms found in the DOM

Name: formBuscadorHeader — /search

<form role="search" action="/search" name="formBuscadorHeader" data-hs-cf-bound="true">
  <input type="search" name="nmSearch" placeholder="Search" value="">
</form>

Text Content

In Prosegur we use Cookies and similar proprietary and third party technologies
to improve our services and show you advertising related to your preferences by
analysing your browsing habits. By clicking “ACCEPT ALL COOKIES“ we consider
that you accept their use. You can change your Cookie settings or refuse their
use by clicking on ““CONFIGURE“. These preferences may be modified at any time
in the “Cookies Policy“ section on each page.

You can also obtain more information in our Cookies Policy.



Configure
Accept all Cookies
 * Our Solutions
     
   * Guarding
   * 
   * Dynamic Guarding
   * 
   * Remote Monitoring
   * 
   * Electronic Article Surveillance
   * 
   * Security Systems Integration
   * 
   * Global Risk Services
   * 
   * Cybersecurity
   * 
   * Integra
   
 * 
 * Industries Served
     
   * Retail
   * 
   * Transportation
   * 
   * Data Center Security
   * 
   * Energy & Utilities
   * 
   * Logistics
   * 
   * Property Management
   * 
   * Construction
   * 
   * Industrial
   * 
   * Healthcare
   
 * 
 * About Us
     
   * Our Company
   * 
   * News
   * 
   * Our Environmental Commitment
   * 
   * Licenses
   * 
   * Ethics Channel
   * 
   * Contact Us
   
 * 
 * Blog
   
 * 
 * Join Us

   
   
 * 
   
 * Shop
   
 * Log In
   


 * Our Solutions
   * Guarding
   * Dynamic Guarding
   * Remote Monitoring
   * Electronic Article Surveillance
     * EAS Tags
     * EAS Systems
     * EVO System
     * EAS Labels
     * Detachers & Deactivators
     * Certified Pre-Owned Program
     * Specialty EAS Services
   * Security Systems Integration
   * Global Risk Services
     * Logistics
     * Cybersecurity
   * Cybersecurity
   * Integra
 * Industries Served
   * Retail
   * Transportation
   * Data Center Security
   * Energy & Utilities
   * Logistics
   * Property Management
   * Construction
   * Industrial
   * Healthcare
 * About Us
   * Our Company
   * News
   * Our Environmental Commitment
   * Licenses
   * Ethics Channel
   * Contact Us
 * Blog
 * Join Us

Blog


WHAT WOULD THE PERFECT GLOBAL SECURITY OPERATIONS CENTER (GSOC) LOOK LIKE?





By Robert Dodge

In my career in the private security field over the last 20 years, I have been
on an unfulfilled quest to find the perfect Global Security Operations Center
(GSOC). Working in the risk consultancy area over this period at each of the
three largest global security firms, I have had the benefit to see, work with or
consult with many of the Fortune 500 GSOCs as well as our own varied outsourced
GSOC capabilities within the security firms.

Certainly, we have seen great advancements and investments over the last 20
years. And there’s a recognition of the importance and capability of GSOCs to
support an organizations global security command and control needs, as well as
to support the mitigation of business, operational and security risks for the
organization.

All of that is fantastic and shows we are heading in the right direction,
however we are still not there. More work is needed to really maximize the
potential power of the GSOC to support the enterprise. This article will
highlight the need, challenges, and some best practices to get us to a better
future state.

Here are the main themes that are empowering the need for GSOCs in the 21st
century:

 * - Globalization: Corporations are engaged globally, so our supply chains,
   business partners, customers and threat actors are now global. This drives a
   clear need to monitor global activity and put a 24/7 protective risk umbrella
   over all company operations and assets. Hence the need for a GSOC — “G”
   stands for Global.
   
   
 * - Virtualization and the change of pace of technology: Everything is becoming
   available online via constantly advancing technologies. This can now allow
   GSOCs to have incredible situational awareness about potential threat
   activity around the globe, be it for a facility, asset or supply chain, by
   monitoring and via geo-fencing. Incredible advances in artificial
   intelligence (AI) and the internet of things (IOT) are acting as a force
   multiplier and increasing the reach and focus of those harnessing them. This
   explosion of technologies is leading to rapid advancements in early
   detection. It is also assisting in correlation of potential risks by the
   GSOC, which can then ideally enable the right response to reduce risks. This
   is the nirvana of risk management.
   
   
 * - Mobile and remote employees: During the COVID-19 pandemic, organizations
   have increased remote work. Additionally, business travel across the globe
   continues, creating emerging challenges and risks for corporate security
   departments. None of this is easy to manage. However, GSOCs are ideal for
   monitoring this fast-paced global landscape, helping ensure competent travel
   risk management as well as the adherence to remote or home worker safety and
   security protocols. This is done by leveraging traveler tracking tools,
   mobile phone apps, intelligence and situational awareness tools, and mass
   notification systems, all of which can be integrated in the GSOC in the form
   of a common operating picture dashboard. GSOCs can also assist and add value
   by supporting legal themes, such as duty of care and standard of care for
   corporate travelers.

GSOCs do face challenges. Here are some of the top ones that are hindering
current GSOCs across the country from achieving the perfect GSOC status:

 * - More escalating and emerging threats: Risk management will always be a cat
   and mouse game, and threats can quickly overwhelm or evade existing GSOC
   capabilities. Unfortunately, current commercial physical security
   countermeasures — which include people, processes and technology — are often
   misaligned for threat mitigation. When security measures become known, they
   trigger the evolution of threats as well. This challenges us in new ways and
   requires us to never be static — we must evolve constantly as well to be able
   to respond faster and more effectively. I know this is easier said than done,
   and a lot of work remains ahead of us in the commercial sector.
   
   
 * - Data overload: The volume of data we are exposed to is increasing
   exponentially. The “noise” is becoming overwhelming, especially for those
   sitting in the GSOC. I have noticed that GSOCs often start strong, then get
   bogged down by tasks that have nothing to do with true risk mitigation but
   that are assigned by the business. We need to eliminate the “noise” in the
   GSOC and have the staff focus on key risk mitigation activities that support
   business continuity and that allow us to be proactive rather than reactive.
   
   
 * - Misaligned technologies: Security and risk mitigation technologies that are
   poorly deployed, or are underutilized, are another consistent sin — video
   surveillance overload for the GSOC operator, video surveillance where the
   field of view does not match the target, high false alarm rates for operators
   to deal with… The list goes on!
   
   
 * - Human factor: Having a qualified and professionally trained team at the
   GSOC is essential, yet this is the biggest gap I routinely see across the
   board. A GSOC has global responsibility and yet there are often people
   working in them that have no awareness or expertise in international and
   global affairs. Additionally, very few GSOCs conduct scenario-based or crisis
   management exercises and training. Investing in the development of talented
   individuals to staff your GSOC is critical and can reduce many of the
   challenges listed above.

So, what would a perfect GSOC look like? Here are the key attributes:

 * - Proactive rather than reactive: Ideally, GSOC staff are being proactive and
   spending their downtime on fine-tuning and enhancing the risk posture of the
   organization. This could include a better understanding of global threat
   existence, capability, and potential intent. It should also include ongoing
   refinement of skillsets and toolsets that provide early indications of threat
   actions as well as training and exercises on critical event management.
   Another important aspect to focus on is the understanding by GSOC staff of
   key corporate supply chain nodes that support business resiliency. Bottom
   line, it is necessary to practice better preparedness, and focus less on risk
   possibility and more on actual risk probability.
   
   
 * - Fully converged GSOC: This means having a GSOC with cyber and physical
   security processes that are integrated. It is way past time to implement this
   — the bad guys are coming at us with converged threat capabilities, so it is
   only logical to defend our organizations with converged defenses. This
   approach will provide us with better alignment of enterprise security
   strategy between cyber and physical aspects, as well as enhancing the
   communication between physical and cyber security teams. Fully converged risk
   management is true 21st century risk management — we need to eliminate the
   silos for the collective good of the enterprise.
   
   
 * - Intelligence-led risk management: Many organizations are trying to develop
   better intelligence capabilities, whether it be for security or general
   business intelligence streams. It just makes sense — it is cost-effective and
   supports the heart of business continuity and resiliency for the enterprise.
   However, the intelligence portion of the GSOC model is often neglected or
   underdeveloped. Being intelligence-led will help you become more than a
   day-to-day security operation and will help you with having proactive and
   data-based decision making. For example, situational awareness tools
   aggregate open-source data of global risk information. These tools are
   incredibly powerful because they absorb vast amounts of data and can filter
   it in any way you wish. For example, you may want to know about bomb threats
   within a one-mile radius of your facility in New York City, on the third
   Friday of the year. These systems will comb through enormous amounts of data
   to find only what is pertinent to you and your organization, getting you what
   you need to know when you need to know it.
   
   
 * - More focus on unstructured data: This is the gold nugget of intelligence.
   Unstructured data is not always organized in a pre-defined way. One example
   is social media, which can inform of pending protests, political uprisings,
   natural disasters, and much more, but not always in a very organized manner.
   The dark web, where illicit data and content often reside, can be another
   important resource for security professionals seeking to understand emerging
   threats. The key to making sense of unstructured data is, of course, having
   highly qualified intelligence analysts. Having just access to data without
   having someone who can quickly and accurately provide actionable
   interpretations of it is far from ideal.
   
   
 * - Human intelligence: Leveraging human intelligence networks is yet another
   best practice for GSOCs. For example, having embassy contacts across the
   globe, or law enforcement and military contacts, or leveraging your own
   security staff based in foreign countries, can help tremendously with
   understanding developing situations more quickly. Using a geospatial
   visualization tool to store this information so you know who to call rapidly
   in a crisis, is another best practice.
   
   
 * - Efficient critical event management: Simply stated, a GSOC’s effectiveness
   and efficiency is measured by how well an organization’s GSOC can identify
   risks, correlate them to company assets, communicate them in a timely manner,
   and perform incident management over the lifecycle of the event. Perfect
   GSOCs manage both critical incidents as well as everyday transactions. They
   have mastered their domain, have active leadership, know what the risks are,
   and their preparedness is regularly tested and honed.

Summary

Risks will continue to become increasingly complex, and organizations will
continue to grapple with the risk-vs-reward trade-offs. One thing is for sure —
the GSOC is at the core of 21st century risk management. Organizations should
continue to invest in them, whether internally or by outsourcing the function to
trusted providers. And if you implement some of the recommendations in this
article, please let me know — I look forward to coming closer to finding my
perfect GSOC.

* * *

Robert Dodge is the Chief Executive Officer, Global Risk Services at Prosegur
USA.

Robert is a recognized global security expert with over 25 years of experience
in security, investigations and consulting. He has worked on security and
investigative projects in more than 90 countries around the world.

Robert currently serves as CEO of Prosegur Global Risk, a key business unit of
the world’s third largest security company, where he leads the team that advises
some of the largest organizations around the world on risk mitigation and
security strategies. Prior to joining Prosegur, he was Global President of the
Corporate Risk Services Division at G4S. He also spent 14 years with Pinkerton,
one of the world’s largest risk management firms as the International Senior
Vice President, responsible for managing all of Pinkerton’s international
offices and operations. Early in his career Robert served honorably in the U.S.
Navy.

Robert regularly speaks and writes on the matters of security and risk both
domestically and internationally.

OUR SOLUTIONS

 * Guarding
 * Dynamic Guarding
 * Remote Monitoring
 * Electronic Article Surveillance
 * Security Systems Integration
 * Global Risk Services
 * Cybersecurity
 * Integra

 

INDUSTRIES SERVED

 * Retail
 * Logistics
 * Transportation
 * Energy & Utilities
 * Healthcare
 * Industrial
 * Residential Property

 

ABOUT US

 * Our Company
 * News
 * Contact Us

 

BLOG

--------------------------------------------------------------------------------

© Copyright 2022 Prosegur
 * Site Map
 * Privacy Policy
 * Cookie Policy
 * Terms of Use
 * Ethics Channel
 * Contact Us

 * 
 * 
 * 

Cookie Consent by PrivacyPolicies.com