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PRIVACY STATEMENT

As of

Last Updated: July 27, 2023


‍

Previous Privacy Statements / Policies can be found here.


SCOPE

Harness Inc. (“Harness,” “We,” “Our,” “Us”) is committed to protecting the
privacy of its customers, business partners, event attendees, job applicants and
website visitors.This Harness Privacy Statement (“Privacy Statement”) reflects
our global privacy practices and standards as of the Last Updated date and 12
months prior. This Privacy Statement details our privacy practices for the
collection, use, processing, storage, hosting, transfer, and disclosure of
information that we may collect about you through interacting directly with
Harness or our websites, including, but not limited to the website or subdomains
of Harness.io  (e.g., our public facing sites and support site), other websites
or applications owned and controlled by Harness (collectively, the “Website”),
along with our subsidiaries, products, and services that link to this Privacy
Statement (collectively, the “Service”). 

This Privacy Statement is applicable to Harness as the Data Controller of our
customers’ information that relates to an identified or identifiable individual
(“Personal Data”). This Privacy Statement DOES NOT apply to Harness acting as
the Data Processor. Additionally, our Service is not directed at or intended for
the use of children. We do not knowingly collect the Personal Data of minors.
For our privacy information regarding AIDA, our AI Developer Assistant, please
see the AIDA Privacy Policy.

Harness as the Data Controller 

Harness serves as the Data Controller of your Personal Data, as described in
this Privacy Statement, unless otherwise stated. As the Data Controller Harness
is responsible for and controls the processing of your personal information
collected through our Service.

Harness as the Data Processor 

Harness serves as the Data Processor on our customers behalf. We will process
information in accordance with the agreements we enter with our customers, who
serve as the Data Controller. Please note, Harness is not responsible for the
privacy or security practices of our customers, which may differ from those set
forth in this Privacy Statement.  For information regarding how Personal Data is
managed or protected by Harness customers or to exercise your privacy rights,
for information provided to us by your employer, please contact your employer. 


INFORMATION WE COLLECT  

 * Contact Information and Identifiers such as your name, email address, mailing
   address, or telephone number.
 * Professional and Business Data such as employer, job title, or
   certifications, business phone, business email address, or industry.
 * Online Identifiers such as IP address, location details, username, social
   media identifiers and profiles, device OS, or internet browser.
 * Marketing, Sales, Training and Demo related information such as products and
   services of interest, calendar details, video and audio recordings.
 * Account Registration, Customer Account, and Financial Information such as
   account ID, authentication credentials, products in use, payment information,
   or billing details. 
 * Support and Communication such as email communications or service tickets.
 * Employment Application Data such as resume, work experience, education,
   salary, or background check information. Please note, if an offer is extended
   sensitive information may be requested such as Social Security Number,
   passport, or other government identifier, racial or ethnic origin.
 * Single Sign-On Data such as authentication tokens. WE DO NOT receive your
   login credentials. 
 * Analytics and Log Data such as the most used features, time spent on a page,
   and page visits pages.
 * Web Session Data such as cookies, beacons, application and website usage
   activity.
   


HOW WE COLLECT INFORMATION

Provided By You – We collect information you provide to us when you: 

 * Sign up for or request information regarding our products and services; 
 * Communicate with us for support, information requests, or demos; 
 * Provide feedback or post on community forums; 
 * Register for, attend, or participate in a Harness event, training, or
   promotions; 
 * Visit our offices; or
 * Inquire about or apply for employment.

Provided By 3rd Parties – We collect information from 3rd parties:

 * When you register for, attend, or participate in events where we are a
   sponsor or website forms hosted by third parties that may provide content
   about us;
 * When you apply for a job or we receive an employment referral;
 * When you participate in an open-source project or our public bug bounty
   program; 
 * From companies such as information aggregators and entities from whom we have
   licensed business contact information;
 * From our partners or affiliates for sales leads; or
 * When partnering, investing, or acquiring your employing or retaining company.

Automatically Collected – We automatically collect information (via Cookies &
Beacons):

 * When you interact with our websites; or
 * When you utilize our products and services.


COOKIES & BEACONS

Harness automatically collects information via cookies and beacons.  Cookies are
small pieces of information that are stored on your hard drive or in device
memory. We may use both session Cookies (which expire once you close your web
browser) and persistent Cookies (which stay on your computer until you delete
them) to provide you with a more personal and interactive experience on our
Website. The categories of cookies used are described below:

Strictly Necessary Cookies - These cookies are necessary for the website to
function as intended and cannot be turned off.

Functional Cookies - We use functional cookies to help enhance our websites’
performance, functionality and personalisation. Disabling use of these cookies
may prevent services from functioning properly.

Performance Cookies  - These cookies allow us to count visits and traffic
sources so we can measure and improve the performance of our site. They help us
to know which pages are the most and least popular and see how visitors move
around the site.

Targeting Cookies - We use targeting and advertising cookies to help us
understand our marketing efforts and to reach potential customers across the
web. If you do not allow these cookies, you will experience less targeted
advertising.

Beacons  - We use beacons in our websites and in email communications to you.
Beacons provide us with information about your activity and help us to improve
our business operations and strategy such as by understanding our email
communications’ functionality and improving our Website and content. For
example, if you click on a marketing email we send to you about a new product or
service, the beacon will provide signals to us that you and your organization
may be interested in learning more.


HOW WE USE COLLECTED INFORMATION 

How Harness uses the Personal Data it collects depends, in part, on how you
choose to communicate with us, how you use our Websites and interact with us,
and any preferences you have communicated to us. We use the information we
collect for following legitimate business interests, legal obligations, and
commercial purposes (e.g. Service Delivery and Fulfillment, Consent, Public
Interest):

 * Fulfill the original purpose for which the Personal Data was collected; 
 * Provide Harness products and services requested;
 * Register, verify, and administer accounts;
 * Process payments for services provided;
 * Determine how our products and services are used and how they perform;
 * Enhance and innovate our products and services;
 * Improve the security of our products and services;
 * Provide customer support and troubleshoot issues;
 * Conduct data analysis and determine trends; or
 * Communicate transactional notices, updates, security alerts, and
   administrative messages regarding our products and services;
 * Promote and communicate marketing related information such as new products,
   features and enhancements;
 * Support marketing promotions and contests;
 * Identify and protect against misuse, policy violations, suspicious, or
   fraudulent activity;
 * Support recruitment, employment and staffing decisions; and
 * Support and comply with legal claims, regulatory obligations and audits.


WHEN WE SHARE PERSONAL INFORMATION

We take care to only share, transmit, or grant access to Personal Data when
there is a business need.  We only share personal information if there is a
legitimate need to know, enabling us to deliver our products and services and
ensure appropriate privacy and security controls are in place to protect
personal data. The parties and scenarios in which we may share personal data
with include the following:

 * Partners and subsidiaries - these are companies we have created, acquired,
   partnered or merged with;
 * Service Providers, vendors, and sub-processors - these are companies we have
   contracted with to  provide services on our behalf including but not limited
   to hosting our Services, financial services, insurance providers, advertising
   firms, event sponsors, and background check services;
 * Regulatory bodies, legal firms and advisors, or law enforcement agencies; or
 * With your consent.

Please note Harness does not sell Personal Information for monetary value.
However, we may disclose Personal Information to third parties, such as our
subprocessors, to deliver our products and services, which is considered a sale
of Personal Information as defined by CCPA. 


INTENTIONAL DISCLOSURES TO THIRD PARTIES 

Websites

As part of the functionality we make available on our Websites and to better
reach our customers and prospective customers, there may be categories of third
parties that are authorized by us to operate on our Websites and access your
Personal Data, such as your contact data, IP address or cookies. Depending on
your location (for example, California and the European Union), Harness only
shares Personal Data with such third parties if you agree to such sharing via
your privacy setting selections. In other parts of the world, this information
may be automatically collected when you visit our websites. At any time, you may
choose to withdraw your decision to share personal data with these third parties
through our websites by visiting the  Privacy Rights and Choices section below. 

Products and Services

As a part of our Service delivery and fulfillment obligations we may share
Personal Data, such as account and financial information, with the applicable
third parties. Harness only shares the Personal Data with such third parties as
required to deliver services. 


INTERNATIONAL DATA TRANSFERS

Your Personal Data may be collected, transferred to, and stored by us in the
United States, and by our employees, subsidiaries and third parties that are
based in other countries. Therefore, Personal Data may be processed outside your
jurisdiction, and in countries that are not subject to an adequacy decision by
the European Commission or your local legislature and/or regulator, and that may
not provide for the same level of data protection as your jurisdiction, such as
the European Economic Area. To ensure that the recipient of your Personal Data
offers an adequate level of data protection, standard contractual clauses
(SCCs), as detailed in GDPR Article 46, are utilized when data is
transferred.   


HOW WE SECURE YOUR DATA

Data Protection

Harness has an inherent responsibility to protect the data our customers share
with us. Our Services are built with privacy in mind and are designed to be used
in a manner consistent with U.S. and international data privacy regulations. We
continue to look for innovative ways to improve our overall security posture,
identify and mitigate any potential risks. Information Security at Harness is,
therefore, a critical business function which we have incorporated into all
aspects of our business practices and operations. We maintain a comprehensive,
written information security program that contains industry-standard
administrative and technical safeguards designed to prevent unauthorized access
to or disclosure of Personal Data. Additional security related information can
be found at our Trust Center.

Data Retention

We will retain your Personal Data for a period of time that is consistent with
the original purpose of the data collection, or as necessary to comply with our
legal obligations, resolve disputes, and enforce our agreements. We determine
the appropriate retention period for Personal Data by considering the amount,
nature and sensitivity of your Personal Data processed, the potential risk of
harm from unauthorized use or disclosure of your Personal Data, whether we can
achieve the purposes of the processing through other means, and on the basis of
applicable legal requirements (such as applicable statutes of limitation).


PRIVACY RIGHTS AND CHOICES 

The information below explains your privacy rights, the choices you have
regarding how your Personal Data is managed, and how to exercise your rights.
Depending on your jurisdiction the privacy rights you are entitled to may
differ. However, Harness respects your privacy, as such we will make our best
efforts to honor your privacy rights and choices regardless of locale. All
parties have the rights listed below. 

Right To Know: You can request that we disclose the Personal Data we have
collected. Please submit a request in our Privacy Request Center.

Right To Delete (To Be Forgotten):  You can request that we delete the Personal
Data we have collected.  Please submit a request in our Privacy Request Center.

Please note that we reserve the right to retain limited information as needed to
fulfill our business and regulatory obligations (e.g, to deliver products and
services, accounting transactions, legal matters).

Right To Correct (To Rectification): If you believe that the Personal Data we
have is inaccurate you can request we correct it. Please submit a request in our
Privacy Request Center.

Right To Portability: You may request to have your Personal Data provided to you
in a machine readable format. Please submit a request in our Privacy Request
Center.

Right to Opt Out of Automated Decision-Making Technologies: You have the right
to not be subject to a decision based solely on automated processing, including
profiling. 

Please note that Harness does not use related technologies in regards to
Personal Data. 

Right To Opt Out of the selling, sharing or processing: You may request we not
share or continue to process your Personal Data, please submit a request at Sell
Share opt-out. 

Right To Opt Out of email marketing:  If you wish to withdraw from direct email
marketing communications from Harness, you may click the “unsubscribe” link
included in our emails. 

Right To Opt Out of interest-based analytics and advertising: If you wish to
opt-out of interest-based advertising, please review the Cookies & Beacons
section, and the Cookies link at the bottom of Harness.io. 

Right To Opt Out of platform based analytics: If you are a user of the Harness
online service via a subscription purchased for you by a Harness customer, and
you wish to opt-out of platform-based analytics on an individual level, please
submit a request at Opt-Out

Right to Non-Discrimination and Non-Retaliation: You have the right not to be
discriminated against for exercising any of your data rights.



CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)

Under the California Consumer Privacy Act of 2018 (CCPA), effective January 1,
2020, and the California Privacy Rights Act (CPRA), effective January 1, 2023,
which amended CCPA, California residents also have the following rights (in
addition those detailed in Privacy Rights and Choices): 


Right to Know of Automated Decision Making: If automated decision-making
technologies are in use you have the right to know how the technology works and
the possible outcome.  Please note that Harness does not use related
technologies in regards to Personal Data. 


Right to Opt In for Minors: Minors, parents or guardians have the right to
manage the collection and use of Personal Data. Explicit consent via an opt-in
versus an implied consent with an opt-out option is required. Please note
Harness does not knowingly collect the Personal Data of minors. 

Right to Limit the Use and Disclosure of Sensitive Personal Information (SPI):
You have the right to limit the use of your Sensitive Personal Data for specific
purposes. 


Right to Authorized Agents: In certain circumstances California residents are
permitted to use an authorized agent on their behalf. The Data Subject must
assign an Authorized Agent via a written signed letter and must be able to
verify their identity. 



EU PRIVACY RIGHTS (GDPR)

Under the General Data Protection Regulation (GDPR), if you are in the European
Union you also have the following rights (in addition those detailed in Privacy
Rights and Choices):

Right to Restrict Processing: You have the right to restrict the processing of
Personal Data if 

 * The accuracy of the data is under question;
 * Processing is unlawful;
 * It is needed in order to establish or exercise legal claims or defenses; or
 * You have exercised the right to object.
   

Right to Object: You have the right to object to the processing of Personal Data
if the data is not being used for a legitimate purpose. 


Right to Lodge a Complaint: You have the right to file a complaint with your
local Data Protection Authority. The UK Information Commissioner's Office can be
found here. To contact the Swiss Federal Data Protection and Information
Commissioner can be reached here.


Contact Information 

For questions regarding our Privacy Statement please email privacy@harness.io or
contact us at:

Harness, Inc.

Attn: Legal Department

55 Stockton Street, 8th Floor

San Francisco, CA 94108


The addresses of our offices can be found here.


QUICK REFERENCE - HOW TO EXERCISE YOUR RIGHTS

Rights Links Right to Know
Right to Delete
Right to Correct
Right to Portability Privacy Request Center Right To Opt Out of the selling,
sharing or processing Sell Share opt-out Right To Opt Out of email marketing:
Unsubscribe (email footer) Right To Opt Out of platform based analytic Analytics
opt-out

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