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6 forms found in the DOM

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GET /search/jobs

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GET /search/jobs

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---

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Home / Job Search / Operations Specialist - Digital Velocity


OPERATIONS SPECIALIST - DIGITAL VELOCITY AT CDW CAREERS

Job ID: 
23001642
Focus Area: 
Sales Support
Location: 
Remote, Remote
Remote Type: 


This job posting is no longer active

The CDW Operations Specialist, Digital Velocity – Technical Services position,
is the first level of support for Staffing Orchestration. This role executes on
foundational backoffice programs and evangelizes process automation by
coordinating staffing operations for coworkers and customers. The Operations
Specialist will have direct daily contact with the revenue generating coworkers
while also educating sales and recruiting on the people, process, and tools of
the staffing orchestration business.

Key Areas of Responsibility

 * Lead project coordination activities with defined roll outs involving
   deployment services.
 * Actively engage with services sales team, account managers, and recruiters to
   provide expert delivery services and partner knowledge to help close and
   deliver on services opportunities.
 * Ensure service partners are meeting contractual commitments and service level
   expectations for customers.
 * Align and engage with Sales teams to support the needs of our clients both
   pre and post-sale.
 * Coordinate operational items required to facilitate daily execution of
   customer requests.
 * Facilitate a communication plan that ensures strong alignment and information
   sharing.
 * Identify and correct performance gap trends with respect to both customers
   and products services.
 * Monitor service provider performance monthly against Service Level Agreements
   (SLAs) and initiate resolution if needed.
 * Responsible for various reporting requirements including SLA and customer
   specific ad hoc requests.
 * Provide education and awareness of offerings and service trends to the Sales
   team.
 * Coordinate with additional service providers that may be leveraged in
   projects with the customers.
 * Promptly respond to client requests for service and/or directs them to the
   appropriate person; is knowledgeable about all Technical Services 
 * Proactively and positively respond to coworker questions, concerns, and
   needs.



Education and/or Experience Qualifications

 * Experience in the technology sales and services industry.
 * Familiarity with Staffing industry
 * Proficient in Microsoft Office applications.                             
   

Required Qualifications

 * Working knowledge of most hardware and software products.
 * Excellent communication skills both oral and written with a desire to close
   deals.
 * Exceptional organizational skills and time management.

Preferred Qualifications

 * Bachelor’s Degree

Date Posted: Aug 23, 2023
Job Category: Sales
People Leader v. Individual Contributor: Individual Contributor
Travel Percentage: 0
Apply Now
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Job ID: 
23001642
Focus Area: 
Sales Support
Location: 
Remote, Remote
Remote Type: 

 
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