www.financial-ombudsman.org.uk Open in urlscan Pro
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FINANCIAL DISPUTE RESOLUTION THAT’S FAIR AND IMPARTIAL

The Financial Ombudsman Service is a free and easy-to-use service that settles
complaints between consumers and businesses that provide financial services. We
resolve disputes fairly and impartially, and have the power to put things right.

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RECENT TRAVEL DISRUPTION

Many people in the UK have recently experienced travel disruption due to flight
cancellation and delays. If you have experienced delay or disruption, you should
first contact your travel provider, tour operator and/or airline.

You can find more information on our website about how to claim compensation, or
a refund if your flight is cancelled. You can also read our approach to the
complaints we see about cancelled flight and delays. 


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NEED HELP WITH A CLAIMS MANAGEMENT DISPUTE?

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Claims Management Ombudsman website for more information. 

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DECISIONS AND CASE STUDIES

We share our practical experience in resolving financial disputes in a range of
situations. Read our Ombudsman decisions and case studies to find examples of
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HELPING PREVENT COMPLAINTS

Our data and insight are published regularly about the cases we see to raise
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to our blogs and insight summaries, and our publications. 


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LATEST NEWS


FINANCIAL OMBUDSMAN SERVICE PUBLISHES A DISCUSSION PAPER ON ITS FUTURE FUNDING
MODEL

14 June 2022

The Financial Ombudsman Service has today published a Discussion Paper on
possible changes to its future funding model.



Press release

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FINANCIAL OMBUDSMAN SERVICE ANNOUNCES NEW CHIEF EXECUTIVE AND CHIEF OMBUDSMAN

8 June 2022

Following an extensive recruitment process that attracted a highly qualified and
diverse range of applicants, the Financial Ombudsman Service have appointed Abby
Thomas to the role of Chief Executive and Chief Ombudsman.



Press release

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UPDATE: INFORMATION FOR AMIGO CUSTOMERS

26 May 2022

Information for Amigo customers on complaints made to the Financial Ombudsman.







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