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London’s lowest prices

Award-winning WiFi

London’s fastest speeds

£0 set-up fee


OUR INSTALLATION PROCESS

Thinking of hopping on to our award-winning network? Here’s some handy
information to help you make the most of your new broadband.





HOW WE INSTALL FULL FIBRE BROADBAND TO YOUR BUILDING AND HOME 

To begin with, we prepare the cables in your street. We keep disruption to a
minimum and usually run our fibre optic cabling through existing pipes or ducts
under the road or pavement. Here’s a full rundown of what to expect when we
install our broadband into your building or home. 



Your journey to better broadband

Our installation usually takes up to two hours.

We are available to install your new connection on Monday to Saturday from 8am
to 5pm. 




WE ARRIVE

Our engineer will show their ID and wear protective gear. We‘ll advise the best
route for internal cabling and best position for your Mesh WiFi router.

WE CABLE

We’ll drill a small 6-8mm hole in your wall to bring the fibre optic cable into
your home. It’s usually located close to the door, balcony or window.

WE INSTALL

We’ll wall mount the fibre socket, the modem and the Mesh WiFi router and also
position any additional routers you’ve ordered to maximise their coverage.

WE CONNECT

We’ll test your speeds through a fixed connection and through WiFi and will
connect up to two of your devices. We’ll provide you with your username and
password before cleaning and tidying up after ourselves.


WHAT AFFECTS BROADBAND SPEED? 

Our advertised speeds are for a single wired (Ethernet) connection plugged into
our router. Your WiFi connection may be affected by interference from other
devices and the position of your router resulting in slower speeds.

Your speed will be divided and shared between all your connected devices, so
it’s best to have a higher speed for multi-user households. 


Discover our superfast broadband packages


HIGH QUALITY ROUTERS FOR BETTER WIFI COVERAGE

We offer WiFi 6 routers and intelligent Mesh™ technology to improve coverage
throughout your home.   


Explore high speed Premium WiFi


FREQUENTLY ASKED QUESTIONS

How do I book an installation?


Book online using our Postcode Checker or Package Selector on our main page and
you’ll be taken through the steps to choose your installation date and time. 

How much is your set up fee?


There is a £14.95 installation and set up fee. 

Can I install the equipment myself?


Unfortunately, not. Our network fibre cables come all the way into your home and
need to be connected to your equipment by one of our trained engineers. The
installation of your service will require a home visit by one of our engineers.
So let us do the heavy lifting and handle the guesswork.

 

If you have our Premium WiFi service, our engineers will tailor your router
installation to the specific needs of your home to ensure that you get whole
home coverage (12 rooms in total with up to five bedrooms across a maximum of
three floors). 

Can I use my existing router?


Our equipment is compatible with third-party routers should a customer wish to
use one. However, we do not provide support or troubleshooting on any equipment
other than those we supply.

Do I need to be home when it’s installed?


Ideally the account holder should be there to make sure they’re 100% happy with
the installation. If this isn’t possible, a responsible adult (aged 18 or over)
needs to be present.

What if I cannot attend the installation appointment?


You can amend your installation appointment online here up to 48 hours before
your installation appointment. You will need your order reference number from
your confirmation email and email address. If you wish to amend your appointment
less than 48 hours prior, please let us know immediately on 0800 082 0770 from
Monday to Friday, 8am-9pm and weekends and bank holidays, 9am-7pm. 

I seem to have more devices every year


No matter how many devices you want to connect now, or in the future, we have
the speeds and services to match your household needs. 

 

We offer London’s fastest broadband at 3 Gbps to future-proof your home for
years to come. 

 

If you prefer, the convenience of WiFi and need to improve your current signal,
our Premium WiFi service available with our 1 Gbps and 3 Gbps Fibre Broadband
can help.   

 

Enjoy whole home coverage with a minimum 35 Mbps across 12 rooms in total with
up to five bedrooms across a maximum of three floors. If not - we’ll give you
three month’s free broadband.     

 

Our service will aim to deliver the speed ranges advertised with our standard
broadband packages and our guarantee pays out if we fail to deliver a minimum
baseline WiFi speed of 35 Mbps in every room. T&Cs apply. 


NEED HELP?

To purchase our packages

Call us on 0808 196 6262

Monday to Friday, 9am - 8pm, weekends and bank holidays, 9am - 5pm.

For Customer Service

Call us on 0800 082 0770

Monday to Friday, 8am -9pm, weekends and bank holidays, 9am - 7pm.



For more help

Visit our Help pages

Use the search or browse our articles. Troubleshooting, managing your account,
billing and much more.

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Community Fibre Ltd
32 Page Street, London, England, SW1P 4EN
0800 082 0770
© Copyright Community Fibre Ltd. All Rights Reserved
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Community Fibre Ltd
32 Page Street, London, England, SW1P 4EN
0800 082 0770
© Copyright Community Fibre Ltd. All Rights Reserved



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