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Submission: On November 19 via manual from CA — Scanned from CA
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Call Us: 1-800-622-2285
Call Us
Schedule a Webinar / Request Literature
Schedule a Webinar
Request a Demo
* Home
* Reporting
* * * TRAFFIC SIP / ANALYTICS
*
* Pinpoint system inefficiency, peak concurrent calls, improper routing,
SIP traffic, and more
* * AVAYA, CISCO & MICROSOFT TEAMS
*
* Everything needed to obtain powerful insight into voice traffic
* * KPI / EMPLOYEE PRODUCTIVITY
*
* Interactive & real-time employee stats whether in the office or working
from home
* * * SESSION BORDER CONTROLLER
*
* All the details of Session Border traffic & beyond
* * CLOUD VOICE SOLUTIONS
*
* Comprehensive analytics & searches from any cloud
* * AD HOC SEARCHES
*
* Fast & easy cradle-to-grave searches on real-time & historical data
* * * MOS / CALL QUALITY
*
* One click away from determining the source of call quality issues
* * INSTANT ALERTS
*
* Customized & unlimited, real-time alerts for troubleshooting system
failures, Emergency 911, Toll Fraud
* * CALL ACCOUNTING / COST ALLOCATION
*
* Flexible call costing & simplified telecom expense allocation
* Features
* * * MOVES/ADDS/CHANGES
*
* Simplify MAC’s with Active Directory, HR systems & other third-party
integration
* * AD AUTHENTICATION
*
* Secure browser access without the burdens of separate logins
* * AUTOMATED OPERATION
*
* Set ‘auto-pilot’ to automate all of Microcall’s processes
* * * AUTO-REFRESH DASHBOARDS
*
* Dashboards that automatically & continually refresh with new stats
* * ONLINE DIRECTORY
*
* One click to easily lookup & locate employees
* * UNLIMITED REPORTS / ACCESS
*
* Create, save, and share any number of reports with unlimited
possibilities
* * * UNLIMITED INSTANT ALERTS
*
* Create alerts for instant notification of whatever you desire
* * EQUIPMENT INVENTORY
*
* Equipment inventory and equipment cost allocation simplified
*
* Voice Platforms
* Microcall Cloud Services
* Partners
* About Us
* Contact Us
GREAT THINGS HAPPEN WHEN YOU COMBINE YOUR VOICE DATA WITH MICROCALL ANALYTICS.
See Reporting ▸
Microcall analyzes & clarifies complicated voice data and produces easy-to-read
dashboards to improve employee productivity, manage the voice infrastructure,
reduce expenses, and improve operational efficiency.
TURN RAW CALL DATA INTO ACTIONABLE INSIGHTS
Microcall analyzes complex data from Avaya, Cisco, Microsoft Teams, and any kind
& any number of voice platforms (On-premise, Cloud, Session Border Controllers),
and creates clear, understandable call reporting & dashboards for managers to
make quick and accurate business decisions.
VISUALIZE & ANALYZE CALL LOGS
Microcall creates easy to visualize dashboards from that provide real-time and
historical call data reporting analytics on employee productivity, call quality,
voice traffic, cost allocation, toll fraud, and more.
TROUBLESHOOT
Microcall makes cradle-to-grave searches easy and sends real-time alerts for
notification of SIP capacity issues, improper routing, voice usage
irregularities, customer service levels, as well as employee abuse and misuse.
MICROCALL CALL REPORTING DASHBOARDS
TRAFFIC / SIP ANALYTICS
Pinpoint system inefficiency, peak concurrent calls, improper routing, SIP
traffic, and more
AVAYA, CISCO, & MICROSOFT TEAMS
Everything needed to obtain powerful insight into voice traffic
KPI / EMPLOYEE PRODUCTIVITY
Interactive & real-time employee stats whether in the office or working from
home
SESSION BORDER CONTROLLER
Call reporting on all the details of Session Border Controller traffic & beyond
CLOUD VOICE SOLUTIONS
Comprehensive analytics & searches from any cloud
AD HOC SEARCHES
Fast & easy cradle-to-grave searches on real-time & historical data
MOS / CALL QUALITY
One click away from determining the source of call quality issues
INSTANT ALERTS
Customized & unlimited, real-time alerts for troubleshooting system failures,
Emergency 911, Toll Fraud
CALL ACCOUNTING / COST ALLOCATION
Flexible call costing & simplified telecom expense management and allocation
View All Reporting Features
Ready to get started?
Let’s Go!
Call Us: 1-800-622-2285
Email Us: sales@microcall.com
About Us
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