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Submitted URL:
https://docs.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide
Effective URL:
https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide
Submission: On October 23 via api (October 23rd 2024, 8:03:38 pm UTC) from BE — Scanned from DE

Form analysis
3 forms found in the DOM

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Name: site-header-search-form — GET /en-us/search/

<form class="flex-grow-1" method="GET" role="search" id="ms--site-header-search-form" data-bi-name="site-header-search-form" name="site-header-search-form" aria-label="Search" action="/en-us/search/">
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      <span aria-hidden="true" class="autocomplete-loader loader has-text-primary " hidden=""></span>
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  <!-- mobile safari will not dispatch submit event unless there's a submit button that is not display:none -->
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</form>

javascript:

<form action="javascript:" role="search" aria-label="Search" class="margin-bottom-xxs"><label class="visually-hidden" for="ax-2">Search</label>
  <div class="autocomplete display-block" data-bi-name="autocomplete"><!---->
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    <!---->
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</form>

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CANCEL YOUR SUBSCRIPTION IN THE MICROSOFT 365 ADMIN CENTER

 * Article
 * 09/10/2024
 * 18 contributors

Feedback


IN THIS ARTICLE

    
 1. Before you begin
    
 2. How do I cancel my free trial?
    
 3. What if I bought my subscription through a partner?
    
 4. Determine your cancellation option
    
 5. Steps to cancel your subscription
    
 6. Save your data
    
 7. Next steps
    
 8. Related content
    

Show 4 more

Check out all of our small business content on Small business help & learning.

This article only applies to canceling Dynamics 365, Intune, Power Platform,
Windows 365, Microsoft Defender for Business, and Microsoft 365 for business
subscriptions. If you have an Azure subscription, see Cancel your Azure
subscription. If you have the Power BI service, see Close your account. If you
have the Fabric trial, see Cancel your trial.

If you have Microsoft 365 Family or Microsoft 365 Personal, see Cancel a
Microsoft 365 subscription.

Warning

Before you cancel a subscription, make sure your users save their data.


BEFORE YOU BEGIN

 * Find out what type of billing account you have.
 * If you have a Microsoft Customer Agreement (MCA) billing account type, you
   must be a Billing account owner or contributor, or a Billing profile owner or
   contributor to do the tasks in this article. For information about Billing
   account roles and Billing profile roles, see Understand your Microsoft
   business billing account and Manage your Microsoft business billing profiles.
 * If you have a Microsoft Online Subscription Agreement (MOSA), you must be at
   least a Billing Administrator to do the tasks in this article. For more
   information, see About admin roles in the Microsoft 365 admin center.
 * If you added your own domain name to use with your subscription, you must
   remove the domain before you cancel your subscription.
 * If you have a domain subscription and do not want it to renew, turn off
   recurring billing.

Note

If you're the person who signed up for the subscription, you're automatically a
Billing account owner.


HOW DO I CANCEL MY FREE TRIAL?

You can cancel your free trial at any time to stop future charges. To cancel a
free trial, turn off recurring billing. If you don't turn off recurring billing,
after your one month free trial ends, you're charged the applicable subscription
fee. If your trial subscription doesn't have a payment method associated with
it, you can just let it expire at the end of the trial period, and you won't be
charged.


WHAT IF I BOUGHT MY SUBSCRIPTION THROUGH A PARTNER?

If you have an MCA billing account type and bought your subscription through a
Microsoft representative or a reseller partner, you have seven days to cancel
and receive a pro-rated refund. Contact your seller or partner to help you
cancel your subscription. Learn more about partners.

If your organization is in Chile, and you bought your subscription through a
partner in Chile, you have 10 days to cancel for a prorated refund.


DETERMINE YOUR CANCELLATION OPTION

Your cancellation option depends on the type of billing account that you have.
Find out what type of billing account you have.


IF YOU HAVE AN MCA BILLING ACCOUNT TYPE

You can only cancel and receive a prorated credit or refund if you cancel within
seven days after the start or renewal of your subscription. If you cancel during
this limited time window, the prorated amount is either credited or returned on
the monthly invoice around the beginning of the following month.

If you need to cancel within seven days after the start or renewal of your
subscription, go to Steps to cancel your subscription later in this article.

If more than seven days have passed since your subscription started or renewed,
turn off recurring billing. Turning off recurring billing prevents your
subscription from renewing at the end of its term. You keep access to your
products and services for the remainder of your subscription.

Note

If you have an annual subscription and are paying monthly, you're charged each
month for the remainder of your subscription term.


IF YOU HAVE AN MOSA BILLING ACCOUNT TYPE

If you cancel after you start or renew your subscription, you receive a prorated
credit or refund. The amount is either credited towards your next invoice or
returned to you in the next billing cycle.

The steps to cancel your trial or paid subscription depend on the number of
licenses in your subscription. The following table explains what steps you can
take, based on the number of licenses in your subscription.

Expand table

If your subscription has You can 25 or fewer licenses Use the steps later in
this article to cancel your trial or paid subscription online in the Microsoft
365 admin center. More than 25 licenses Reduce the number of licenses to 25 or
fewer and then use the steps later in this article to cancel.

If you're unable to cancel your subscription, contact support for help.


STEPS TO CANCEL YOUR SUBSCRIPTION

You can cancel your subscription in the Microsoft 365 admin center. However, the
steps to cancel your subscription depend on the type of billing account that you
have. Find out what type of billing account you have.

Note

If you have multiple subscriptions for the same product or service, like
Microsoft 365 Business Premium, canceling one subscription doesn't affect the
licenses, products, or services that you bought for the other subscriptions.


CANCEL YOUR SUBSCRIPTION WHEN YOU HAVE AN MCA BILLING ACCOUNT TYPE

 1. Go to the Microsoft 365 admin center.
    * If you're using the Simplified view, select Subscriptions.
    * If you're using the Dashboard view, go to the Billing > Your products.
 2. Select the subscription that you want to cancel.
 3. On the subscription details page, in the Billing settings section, under
    Subscription status, select Cancel subscription.
 4. If you’re within the grace period during which you can cancel your
    subscription, select a reason for why you’re canceling, provide optional
    feedback, then select Cancel subscription.
 5. If you’re outside the grace period, you can only turn off recurring billing.
    In the Canceling your subscription pane, review the information about how
    canceling works for your subscription, then select edit the recurring
    billing settings.
 6. In the Edit recurring billing pane, select Off, then select Save.
 7. Repeat steps 1 through 6 to cancel all active subscriptions.


CANCEL YOUR SUBSCRIPTION WHEN YOU HAVE AN MOSA BILLING ACCOUNT TYPE

 1. Go to the Microsoft 365 admin center.
    * If you're using the Simplified view, select Subscriptions.
    * If you're using the Dashboard view, go to the Billing > Your products
      page.
 2. Select the subscription that you want to cancel.
 3. On the subscription details page, in the Subscription and payment settings
    section, select Cancel subscription.
 4. In the Options for canceling your subscription pane, select Cancel now or
    Cancel before the next renewal date, then select Next.
 5. Select a reason for why you’re canceling, provide optional feedback, then
    select Cancel now.
 6. Repeat steps 1 through 4 to cancel all active subscriptions.

Your subscription status now shows as Disabled, and has reduced functionality
until it's deleted. For information about what to expect when you cancel a paid
Microsoft 365 for business subscription, see What happens to my data and access
when my Microsoft 365 for business subscription ends?

Warning

If you explicitly delete a subscription, it skips the Expired and Disabled
states and the SharePoint Online data and content, including OneDrive content,
is deleted immediately.


SAVE YOUR DATA

When the cancellation becomes effective, your users lose access to their data.
Before you cancel the subscription, have users save their OneDrive for Business
or SharePoint Online files to another location. Any customer data that you leave
behind might be deleted after 30 days, and is deleted no later than 180 days
after cancellation.

 * To move email, contacts, tasks, and calendar information to another account,
   see Export or backup email, contacts, and calendar to an Outlook .pst file.
 * To save a document library or list content (such as contacts) from a
   SharePoint Online environment (OneDrive for Business or team sites) to file
   shares or to a local computer, see Information about manual migration of
   SharePoint Online content.

For more information, see What happens to my data and access when my Microsoft
365 for business subscription ends?


NEXT STEPS


UNINSTALL MICROSOFT 365 (OPTIONAL)

If you canceled your subscription and didn't move users to a different
subscription that includes Microsoft 365, Microsoft 365 runs in reduced
functionality mode. When this happens, users can only read and print documents,
and apps in Microsoft 365 display Unlicensed Product notifications. To avoid any
confusion, have your users uninstall Microsoft 365 from their computers.


OFFBOARD DEVICES FROM MICROSOFT DEFENDER FOR BUSINESS (OPTIONAL)

If you canceled your subscription, you can offboard devices, such as computers,
phones, and tablets, that were onboarded to Microsoft Defender for Business or
Microsoft 365 Business Premium. For more information, see Offboard a device from
Microsoft Defender for Business.


CLOSE YOUR ACCOUNT (OPTIONAL)

If you want to completely close your account with Microsoft, see Close your
account.


RELATED CONTENT

Manage recurring billing in the Microsoft 365 admin center (article)
Reactivate your subscription in the Microsoft 365 admin center (article)
Move users to a different subscription (article)





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focus on efficient and effective collaboration and communication in a Microsoft
365 environment.




IN THIS ARTICLE



English (United States)
California Consumer Privacy Act (CCPA) Opt-Out Icon Your Privacy Choices
Theme
 * Light
 * Dark
 * High contrast

 * Manage cookies
 * Previous Versions
 * Blog
 * Contribute
 * Privacy
 * Terms of Use
 * Trademarks
 * © Microsoft 2024