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Blog > Industry News > Building a Cybersecurity Culture With Dr. Jessica Barker


April 17, 2023 | By Liz Corbett


BUILDING A CYBERSECURITY CULTURE WITH DR. JESSICA BARKER

On April 12th, 2023, we hosted cybersecurity leadership expert Dr. Jessica
Barker for a conversation about how to create a culture of cybersecurity – and
how doing so can lead to better security outcomes and an improved security
posture. The conversation was hugely helpful in laying a great foundation about
what cybersecurity looks like, why it’s important, and how to approach it. 

Before talking about how to build a cybersecurity culture, the first step was to
agree on what that really means. Culture is made up of both behaviors and
attitudes. It’s shaped by the values we share, the perceptions that we have, our
thoughts and feelings, and the way we talk about things. For cybersecurity, that
often means having an organization that’s built on having a respect for
security, an understanding of how security relates to the overall business
goals, and open communication across the entire organization. 

The right culture prompts the right actions: the day to day practices like
asking questions if something seems suspicious, following through on training,
and paying attention. It’s about having the right mindset and attitudes towards
cybersecurity that takes teams beyond awareness and into action. 

“Every organization has a cybersecurity culture whether you are actively
managing it or not.” – Dr. Jessica Barker




TWO KEY DRIVERS TO A STRONG CYBERSECURITY CULTURE

Culture is created by many people and many pieces, but Dr. Barker outlined two
crucial elements that the organizations with the strongest cybersecurity
cultures have. 

 * Behaviors of leadership: Cybersecurity culture relies on leaders and starts
   at the top. Leadership needs to be practicing the behaviors they want to see
   others model. And leadership should mean anyone from the C-suite all the way
   to team managers – anyone influential and respectful should be prepared to
   shoulder security responsibilities and model healthy, positive cybersecurity
   habits. The best leaders showcase this through open communication, admitting
   mistakes, and talking through the process of identifying and remedying any
   missteps.


 * The right tools: Dr. Barker cites the importance of employees having the
   right tools they need to change their behavior. How is security supporting
   people through tools, technology, and training? A layered approach – one that
   includes password management tools, regular education on security best
   practices, new employee onboarding with strong security guidance, and open
   communication as to why security underlies the success of the whole
   organization – is an approach that empowers all users.




QUICK TIPS FOR SUPERCHARGING YOUR CYBERSECURITY CULTURE

Building or changing any culture isn’t something that can happen overnight, but
Dr. Barker provided us with small steps that you can take to create real
impact. 

 * Link back to overall culture: Creating a cybersecurity culture isn’t about
   reinventing the wheel; it’s about expressing the “why this matters” of
   security using what already drives and exists inside your business. What’s
   your company’s mission statement? What are your pillars and values? If, for
   instance, one of your guiding values is customer service above all, you can
   easily make that relevant to cybersecurity as well; securing customer data
   security and privacy are paramount to a positive customer experience. 
 * Ask your teams: Using surveys, assessments, and focus groups, you can find
   out what your employees’ attitudes are on cybersecurity. Where do they see
   gaps? What would make it easier for them? Can they talk about why
   cybersecurity matters to them or how it personally relates to their roles? 
 * Designate a security champion: Sometimes, it can be easier to talk to our
   peers and teammates than leadership or even just the rule-making security
   team members.  Dr. Barker noted that it can be difficult for employees to
   reach out to IT or security leadership to ask questions, whether it’s because
   they’re afraid of asking questions they think they should know the answer to
   or because they don’t actually know who their point of contact is. She
   recommends that businesses appoint one person per department to be the
   contact for all security questions, and that person can either go through
   best practices directly with a user or can make sure that they level up a
   problem, concern, or question to someone on the security team. 
 * Job shadowing: Hosting a “day in the life” event where employees are invited
   to get an inside look at the tools that security teams use, the issues they
   face, and how their jobs intersect with other elements of the business can
   help make security more personal for individuals in their own day to day. 
 * Take a deep dive: Our “From Cyber Resistant to Cyber Resilient” ebook is an
   in-depth guide on the right questions to ask, the right steps to take, and
   the right KPIs to measure when it comes to creating a strong cybersecurity
   culture at any organization. 

You can watch our entire webinar with Dr. Barker – and all of our expert-led
webinars – on-demand here. 


LIZ CORBETT

Content Marketing Manager

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