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 * 06-02-22


AMAZON’S ASTRO ROBOT TRIES TOO HARD YET DOESN’T DO ENOUGH


THE TECH GIANT’S FIRST FORAY INTO HOME ROBOTICS VIOLATES A KEY TECH PRODUCT
TENET: DON’T BE A NUISANCE.

[Photo: Amazon]
 * 
 * 
 * 
 * 

More Like This
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By Jared Newman5 minute Read

Amazon Astro is the rare tech product that makes a point of getting in your way.




For the past few weeks, I’ve been living with Amazon’s $1,450 autonomous robot,
which can follow you around while delivering reminders, playing music, or
carrying small objects on its back. Astro can also check on things around the
house and send live video to your phone, plus it can patrol for intruders when
you’re not home. (The robot is currently selling at a discounted price of $1,000
on an invite-only basis.)

But while Astro is a technological marvel, none of its major-use cases resonated
with me, and its various attempts at making its presence known—bleeping at you
when you walk by, for instance, or camping out in random spots around the
house—quickly became grating. My wife wants it gone as soon as possible.

None of which means that home robots are a fundamentally bad idea. But if Amazon
wants Astro to become the robot butler of the future, it’ll have to become less
of a burden and more of an invisible hand.




GETTING SITUATED

The first thing I did after receiving the Astro review unit was put off setting
it up.

Getting Astro situated is inherently an ordeal, requiring face and voice scans
along with a guided tour of the house for room-mapping purposes. The process can
take about 50 minutes, and Astro encourages you to clear the floor of
obstructions—a never-ending challenge with young kids at home—before getting
started.

Once I started the Astro’s orientation, I soon hit a snag: Our living room has a
step-down, which Astro can’t navigate, and on two occasions the robot rolled too
close, froze up with fear, and canceled the entire mapping operation. The only
way I could complete the setup was by erecting a temporary barrier of couch
cushions along the ledge, tricking Astro into seeing it as a wall. It hasn’t
ventured near the step-down since.



Once it’s set up, Astro responds to its name by looking in your direction with
its 10-inch touchscreen, wheeling around to face you if necessary. You can ask
it to go to a specific room, find a specific person, or just follow you around.
With the Astro app, you can also drive the robot manually while looking through
its camera and set up “Viewpoints” that you might want to quickly check on in
the future, such as the view out your front window.

That any of this works at all is impressive, but it’s seldom as frictionless as
talking to the nearest Echo or HomePod speaker. Astro isn’t great at hearing you
if you’re in another room, and while you can always use another Alexa device to
summon the robot remotely, there aren’t a lot of uses that justify waiting for
it to show up.




SO, WHAT’S IT FOR?

My bigger issues with Astro didn’t have to do with the setup, but with figuring
out what to do with the thing.

Sure, Astro can follow you around the house while playing music, or track you
down for any reminders that you’ve set, but for those uses the robot is more
tiresome to deal with than a dedicated smart speaker. You have to make sure it’s
nearby first, and that it has ample battery life to shadow you around the house.
Astro also has a tendency to get uncomfortably close when it’s in follow mode,
requiring more voice commands to make it back off.

And maybe I’m just too jaded of a tech journalist, but Astro’s parlor tricks got
old quickly. My house isn’t so large that I need a robot to shuttle a can of
beer around; and Astro’s periscoping camera, while convenient for selfies, can’t
match the quality of a decent smartphone. Asking your pet robot to dance is
something you only need to see once, and its rendition of Happy Birthday—all
melodic bloops and bleeps—was equal parts amusing and unnerving. At night, the
eerie glow of its touchscreen eyes and night vision light were even freakier.




THE SECURITY ROBOT

Ken Washington, Amazon’s vice president of software engineering for consumer
robotics, says that, above all else, Astro is most useful as a security
mechanism. It can monitor places where you don’t want a permanent camera, such
as a bedroom, along with places you didn’t think to install a camera in the
first place, such as your oven.

Still, those use cases demand some creativity on the user’s part. I didn’t even
consider the oven scenario until Washington pointed it out to me in an
interview, and because Astro can only remember one floor plan at a time, sending
it to your bedroom may not even be feasible. You can’t move Astro to another
floor without having to run the entire room-mapping routine all over again. (I
also submit that we’ve gotten along fine so far without sending cameras into
every corner of our homes.)

Setting up Astro for security isn’t exactly effortless, either. Astro isn’t
smart enough to automatically recognize when no one’s home, which means you must
remember to put it in Away mode when you leave (though you can do this remotely
through the Astro app, at least). And if you don’t remember to keep all your
doors open, Astro’s patrol capabilities will be limited. It can’t open doors and
won’t even attempt to nudge one that’s ajar.



As with everything else Astro does, all of this just requires a lot of thinking
and planning and foresight, which runs counter to the idea that smart homes are
supposed to eliminate hassle. While I’m sure some people will delight in
tinkering with Astro and pushing its boundaries, for me it became yet another
gadget to accommodate with little clear payoff in return, a highly sophisticated
example of tech for tech’s sake.


JUST GETTING STARTED

It’s still early days for Astro, which Amazon refers to as a “Day 1 Editions”
product. If you get an invite to buy one, you’re essentially a beta tester
that’s helping Amazon figure out what to do with it. Some Day 1 releases, such
as the Echo Loop smart ring from a few years ago, never graduate beyond this
stage.

Amazon’s Ken Washington won’t say whether Astro will eventually shed its Day 1
Editions status, but he says the company is committed to Astro and to robots in
general. He seems receptive to the notion that Astro can require too much
hand-holding or even be off-putting.



To that end, the company is still improving Astro’s navigation algorithms and
wants to add more specific ways of interacting with pets and children. Plans to
make Astro work in small business settings are also on the table, as are ways
for third-party developers to give the robot new skills. Even Astro’s status as
a voiceless robot—technically, it hands off queries to Alexa if they require a
spoken answer—is up in the air.

“We have really ambitious plans for Astro,” Washington says. “It’s our first
robot, it’s not going to be our last robot, and it’s going to get better over
time.”

In the meantime, I’m looking forward to sending it back.





ABOUT THE AUTHOR

Jared Newman covers apps and technology from his remote Cincinnati outpost. He
also writes two newsletters, Cord Cutter Weekly and Advisorator.

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 * 06-02-22


AMAZON’S ASTRO ROBOT TRIES TOO HARD YET DOESN’T DO ENOUGH


THE TECH GIANT’S FIRST FORAY INTO HOME ROBOTICS VIOLATES A KEY TECH PRODUCT
TENET: DON’T BE A NUISANCE.

[Photo: Amazon]
 * 
 * 
 * 
 * 

By Jared Newman5 minute Read

Amazon Astro is the rare tech product that makes a point of getting in your way.

advertisement

advertisement



For the past few weeks, I’ve been living with Amazon’s $1,450 autonomous robot,
which can follow you around while delivering reminders, playing music, or
carrying small objects on its back. Astro can also check on things around the
house and send live video to your phone, plus it can patrol for intruders when
you’re not home. (The robot is currently selling at a discounted price of $1,000
on an invite-only basis.)

But while Astro is a technological marvel, none of its major-use cases resonated
with me, and its various attempts at making its presence known—bleeping at you
when you walk by, for instance, or camping out in random spots around the
house—quickly became grating. My wife wants it gone as soon as possible.

None of which means that home robots are a fundamentally bad idea. But if Amazon
wants Astro to become the robot butler of the future, it’ll have to become less
of a burden and more of an invisible hand.

advertisement



GETTING SITUATED

The first thing I did after receiving the Astro review unit was put off setting
it up.

Getting Astro situated is inherently an ordeal, requiring face and voice scans
along with a guided tour of the house for room-mapping purposes. The process can
take about 50 minutes, and Astro encourages you to clear the floor of
obstructions—a never-ending challenge with young kids at home—before getting
started.

Once I started the Astro’s orientation, I soon hit a snag: Our living room has a
step-down, which Astro can’t navigate, and on two occasions the robot rolled too
close, froze up with fear, and canceled the entire mapping operation. The only
way I could complete the setup was by erecting a temporary barrier of couch
cushions along the ledge, tricking Astro into seeing it as a wall. It hasn’t
ventured near the step-down since.

advertisement


Once it’s set up, Astro responds to its name by looking in your direction with
its 10-inch touchscreen, wheeling around to face you if necessary. You can ask
it to go to a specific room, find a specific person, or just follow you around.
With the Astro app, you can also drive the robot manually while looking through
its camera and set up “Viewpoints” that you might want to quickly check on in
the future, such as the view out your front window.

That any of this works at all is impressive, but it’s seldom as frictionless as
talking to the nearest Echo or HomePod speaker. Astro isn’t great at hearing you
if you’re in another room, and while you can always use another Alexa device to
summon the robot remotely, there aren’t a lot of uses that justify waiting for
it to show up.

advertisement



SO, WHAT’S IT FOR?

My bigger issues with Astro didn’t have to do with the setup, but with figuring
out what to do with the thing.

Sure, Astro can follow you around the house while playing music, or track you
down for any reminders that you’ve set, but for those uses the robot is more
tiresome to deal with than a dedicated smart speaker. You have to make sure it’s
nearby first, and that it has ample battery life to shadow you around the house.
Astro also has a tendency to get uncomfortably close when it’s in follow mode,
requiring more voice commands to make it back off.

And maybe I’m just too jaded of a tech journalist, but Astro’s parlor tricks got
old quickly. My house isn’t so large that I need a robot to shuttle a can of
beer around; and Astro’s periscoping camera, while convenient for selfies, can’t
match the quality of a decent smartphone. Asking your pet robot to dance is
something you only need to see once, and its rendition of Happy Birthday—all
melodic bloops and bleeps—was equal parts amusing and unnerving. At night, the
eerie glow of its touchscreen eyes and night vision light were even freakier.

advertisement



THE SECURITY ROBOT

Ken Washington, Amazon’s vice president of software engineering for consumer
robotics, says that, above all else, Astro is most useful as a security
mechanism. It can monitor places where you don’t want a permanent camera, such
as a bedroom, along with places you didn’t think to install a camera in the
first place, such as your oven.

Still, those use cases demand some creativity on the user’s part. I didn’t even
consider the oven scenario until Washington pointed it out to me in an
interview, and because Astro can only remember one floor plan at a time, sending
it to your bedroom may not even be feasible. You can’t move Astro to another
floor without having to run the entire room-mapping routine all over again. (I
also submit that we’ve gotten along fine so far without sending cameras into
every corner of our homes.)

Setting up Astro for security isn’t exactly effortless, either. Astro isn’t
smart enough to automatically recognize when no one’s home, which means you must
remember to put it in Away mode when you leave (though you can do this remotely
through the Astro app, at least). And if you don’t remember to keep all your
doors open, Astro’s patrol capabilities will be limited. It can’t open doors and
won’t even attempt to nudge one that’s ajar.

advertisement


As with everything else Astro does, all of this just requires a lot of thinking
and planning and foresight, which runs counter to the idea that smart homes are
supposed to eliminate hassle. While I’m sure some people will delight in
tinkering with Astro and pushing its boundaries, for me it became yet another
gadget to accommodate with little clear payoff in return, a highly sophisticated
example of tech for tech’s sake.


JUST GETTING STARTED

It’s still early days for Astro, which Amazon refers to as a “Day 1 Editions”
product. If you get an invite to buy one, you’re essentially a beta tester
that’s helping Amazon figure out what to do with it. Some Day 1 releases, such
as the Echo Loop smart ring from a few years ago, never graduate beyond this
stage.

Amazon’s Ken Washington won’t say whether Astro will eventually shed its Day 1
Editions status, but he says the company is committed to Astro and to robots in
general. He seems receptive to the notion that Astro can require too much
hand-holding or even be off-putting.

advertisement


To that end, the company is still improving Astro’s navigation algorithms and
wants to add more specific ways of interacting with pets and children. Plans to
make Astro work in small business settings are also on the table, as are ways
for third-party developers to give the robot new skills. Even Astro’s status as
a voiceless robot—technically, it hands off queries to Alexa if they require a
spoken answer—is up in the air.

“We have really ambitious plans for Astro,” Washington says. “It’s our first
robot, it’s not going to be our last robot, and it’s going to get better over
time.”

In the meantime, I’m looking forward to sending it back.


advertisement

advertisement

advertisement

advertisement



ABOUT THE AUTHOR

Jared Newman covers apps and technology from his remote Cincinnati outpost. He
also writes two newsletters, Cord Cutter Weekly and Advisorator.

More




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IMPACT

Impact


TO HELP DISPLACED UKRAINIANS, A NEW CAMPAIGN WILL SEND THOUSANDS OF BIKES TO
LVIV

Impact


HE QUIT GOOGLE TO WORK ON CLIMATE CHANGE. NOW, HE’S HELPING OTHERS DO THE SAME
THING

Impact


HOW MUCH COULD RENEWABLE SOURCES LIKE SOLAR AND THERMAL SHAPE OUR FUTURE ENERGY
NEEDS?


NEWS

News


COULD HARSH PARENTING MAKE CHILDREN HYPERACTIVE? HERE’S WHAT BEHAVIORAL RESEARCH
SAYS

News


630 FEET BELOW THE EARTH IN CHINA, AN ANCIENT FOREST BLOOMS AT THE BOTTOM OF A
SINKHOLE

News


TOBACCO COMPANIES SAY THEY DON’T ADVERTISE TO CHILDREN, BUT THIS DAMNING REPORT
SUGGESTS OTHERWISE


CO.DESIGN

Co.Design


IS A MASS TIMBER CONSTRUCTION BOOM COMING TO AMERICA?

Co.Design


18% OF OFFICES ARE VACANT. HERE’S A BRILLIANT IDEA FOR HOW TO USE THAT SPACE

Co.Design


AIR TRAVEL HAS CHANGED DRAMATICALLY. THESE DELTA TERMINALS GOT A $12 BILLION
UPGRADE TO KEEP UP


WORK LIFE

Work Life


MANAGERS, THESE ARE THE 3 KEY PEOPLE SKILLS YOU NEED TO SUCCEED

Work Life


EXCLUSIVE: MODERN FERTILITY ANNOUNCES A NEW CAMPAIGN FEATURING FEMALE ATHLETES

Work Life


A TEAM SHAKEUP REQUIRES AN OPEN CULTURE. HERE’S HOW TO BE MORE CANDID

 * Advertise
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 * Terms
 * Notice of Collection
 * Do Not Sell My Data
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