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IGET OZ - Australia's Lowest Priced Discount Vape Store - Official Skip to
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FAQS


FREQUENTLY ASKED QUESTIONS

Buying a vape can be surprisingly confusing. How can you make the whole process
a little bit easier on yourself? Here are some of our most frequently asked
questions so you always know what you are dealing with. If you cannot find an
answer to your question, do not hesitate to Contact Us today.


OUR PRODUCTS


WHAT KIND OF VAPES DO YOU SELL AT IGET VAPE?

We sell numerous different vape types. Our primary product is Australia’s famous
iGet Vape brand. However, we also currently sell a mixture of other big-name
brands. This includes Gunnpod vapes, HQD vapes, PuffBar vapes and other popular
brands. Check out our stock and see what we have available – we regularly bring
new products to market, too, so check back again regularly to see our latest
wares.


HOW OLD DO I NEED TO BE TO BUY AN IGET VAPE?

We are strictly limited to selling our products to aged 18+. If requested you
may need to provide us with proof of age, otherwise we won’t be able to complete
your order. We regularly ban IP addresses and cancel orders for those who are
suspected of being underage that cannot provide evidence otherwise.


HOW LONG DOES AN IGET VAPE LAST FOR?

We sell a multitude of puff capacities with our best-selling products being
within the 2500-4500 puff range. There are a number of deciding factors that
influence how long your vape might last. For the larger puff capacities, some
users report that certain vapes can last as much as a week or more but this
depends on how often you choose to use it.


DELIVERIES AND SHIPPING


I HAVE CHANGED MY MIND – CAN I CANCEL MY ORDER?

If you’ve made payment and your order has not yet been shipped, then we can
cancel it for you without any issue. Once an order has been shipped though, we
cannot cancel your order until you’ve receive it and returned it to us.


ARE YOU SHIPPING INTERNATIONALLY?

Generally, yes, iGet Oz ships our products worldwide. No matter where you are,
we can get you top-quality vapes. However, due to international issues out of
our control, we have currently suspended the majority of international orders
until the end of the year with some exceptions. International orders may be
processed on a case to case basis with varying factors. To see if you are
eligible for international shipping, please Contact Us.


WHEN WILL MY ORDER BE SHIPPED?

Once you complete a purchase with iGet Oz, you will have your order dispatched
within a 24-hour timeframe from when payment being received.
A tracking number will be sent to you via email so you can easily follow where
your delivery is at the moment in time. Once you receive the email, you may
notice a ‘pending’ status. This does not mean that your order hasn’t been
shipped. It just means that your order has yet to be scanned by the carrier but
in no way affects the speed of delivery. In most cases, the tracking information
will be updated and shown within 2 business days of your order being posted.
- Please note that the 24-hour delivery timeframe only applies to business days.
Unfortunately, we are unable to dispatch orders on weekends.


HOW LONG WILL DELIVERY TAKE?

Delivery times are dynamic and vary depending on where you are based. Once
you’ve received your tracking information and it has been scanned by the
carrier, you will be able to enter your postcode on the carriers website for a
more precise delivery timeframe. Orders are always shipped from the nearest
fulfilment centre that has the items in your order stocked. The main locations
are located within NSW and Sydney, typically shipping from Sydney and Melbourne.
Some orders may also be shipped from Canberra, Darwin, Adelaide, Brisbane and
Perth. To get a better estimation of delivery timeframes, as well as to view
current delays and more information, please view the Australia Post domestic
delivery times.


I HAVE FOUND A BETTER PRICE ELSEWHERE – WILL YOU MATCH IT?

Feel like you have found a better deal for your vapes than what’s advertised on
iGetOz? Then send us a screenshot of the price via email or send through the
details of the website via our contact page. You can also send us an instant
message via the blue “Help” button, located on the bottom right of our webpage.
If the competitor is found to be legitimate, we will not only match the
competitor’s price; we will beat it! However, as there are many illegitimate or
scamming websites circulating, we will need to confirm that you’ve provided a
genuine website before we can fulfil the price match guarantee.


I WANT TO RETURN AN ITEM – HOW CAN I DO THIS?

If you want to process a return, please note we will only do so for defective
products. If you have received a faulty product, contact us and we will be happy
to take a look at your issue. Please ensure you provide us with photos (if
available) of the issue, as well as a photo of the verification code located on
the back of the box. The more information you are able to provide to us, the
quicker we’ll be able to process your return and compensate you for the issue.


HOW WILL MY REFUND TAKE?

If you have been approved for a refund from iGet Oz, then you will be provided
with your refund within three to five working days.  Depending on the refund
method, we may require further verification of your account. Please contact us
if you have any further questions or issues with your refund, we will always be
happy to assist.


PAYMENTS AND PROCESSING


WHAT KIND OF PAYMENT METHODS CAN I USE?

At iGet Oz, we currently accept a number of payment methods such as bank
transfer and mobile payments. Card payments are coming soon and we have also
been in discussion with BNPL (Buy Now Pay Later) providers such as Afterpay and
these are hoping to be finalised soon. All payment details and instructions will
be displayed on the final stage of checkout and to avoid delays, please ensure
you read them thoroughly before finalising your transfer. If you have any issues
with your payment method, do not hesitate to let us know.


DO YOU CHARGE ANY SALES TAXES?

All of our sales are charged the required amount of tax. If you wish to inquire
more on the relevant duties, please contact us for more information.


DO I PAY TAXES IF I ORDER TO ANOTHER COUNTRY?

This often comes down to the customs of your own country. You should check with
your own government customs to find out what their policy would be – we cannot
say for certain if you will have to pay taxes for imported goods from Australia.


SECURITY AND SAFETY


IS MY INFORMATION SAFE ON IGET OZ?

Yes, all information that we have for client reference purposes is kept on our
SSL-secured servers. Your information is secure when using our platform.






Copyright © 2021 iGet SHION XXL Mega, HQD, Gunnpod, PuffBar Disposable Vape -
All Rights Reserved 18+ ONLY
iGet SHION XXL, Bangs, GunnPodd, Cheap, Discount, Next Day, Wholesale, Postage,
Delivery, Fast, Express, Australia, Canberra, Sydney, Brisbane, Melbourne,
Adelaide, Darwin, Hobart, Perth, Flavours, Apple, Banana Ice, Blackberry Ice,
Blue Razz, Blueberry Ice, Bubblegum, Cinnamon, Cola Ice, Cool Mint, Cranberry
Ice, Flavour Burst, Grape, Grapefruit, Lush Ice, Lychee Ice, Mango, Mixed Fruit,
Mystery Fruit, Passion Fruit, Peach Ice, Pineapple Ice, Pink Lemonade, Raging
Bull, Strawberry Watermelon, Very Berry


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Copyright © 2022

Apple, Banana Ice, Blackberry Ice, Blackberry Raspberry Orange, Blue Razz,
Blueberry Ice, Bubblegum, Cinnamon, Cola Ice, Cool Mint, Cranberry Ice, Flavour
Burst, Grape, Grapefruit, Lush Ice, Lychee Ice, Mango, Mixed Fruit, Mystery
Fruit, Passion Fruit, Peach Ice, Pineapple Ice, Pink Lemonade, Raging Bull,
Strawberry Watermelon, Very Berry



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