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Effective URL: https://www.powerfront.com/
Submission: On October 25 via api from US — Scanned from DE
Effective URL: https://www.powerfront.com/
Submission: On October 25 via api from US — Scanned from DE
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How to Emotionally Connect with Customers across Your Digital Platforms Download free white paper → * Solutions * By Industry * Resources * Case Studies Client Success Stories * Use Cases Learn with White Papers & Ebooks * Blog Industry Insights & Best Practices * Press Powerfront News * Company * About Us * Meet the CEO * Careers * Pricing * Merchandise * Contact English Get Started Love your customers. Looking for the best digital engagement solution for customer-obsessed brands? You've found it. Request a demo Trusted by leading luxury groups LEADING BRANDS USING INSIDE BY POWERFRONT Previous Next Previous Next Previous Next Previous Next Previous Next Previous Next Previous Next HOW IS YOUR ONLINE CUSTOMER FEELING RIGHT NOW? HAPPY? ANGRY? CONFUSED? DO YOU KNOW? WE CAN SHOW YOU. HAPPY? ANGRY? CONFUSED? DO YOU KNOW? WE CAN SHOW YOU. Your browser does not support the video tag. WATCH YOUR DIGITAL PLATFORMS COME TO LIFE DELIVER IN-STORE SERVICE, ONLINE The ultimate AI-enabled messaging & video solution, INSIDE™ by Powerfront, enables brands to visually see their online customers in real-time, empowering sales & service teams to deliver data-driven, proactive, personalized omnichannel service to their online customers - just as they would in-person. The fun and animated avatars, visually represent your customers and their journey with your website, app, social messaging channels and marketing. FROM CRM INTEGRATION TO CLIENTELING, CO-BROWSE TO CLIENT SELF-SCHEDULING, WE HAVE FEATURES TO SUIT EVERY BUSINESS, FROM SMALL TO ENTERPRISE. LIVE CHAT Proactively engage in real-time using data-rich cues, live sentiment & dynamic links EMAIL TICKETING Ticketing system, channel management and full transparency SOCIAL MESSAGING Engage in simultaneous conversations and multiple channels on one simple dashboard CLIENTELING APP Create & manage client relationships by connecting online customers to in-store teams VIRTUAL SELLING Virtual selling, one-on-one clienteling and convenient self-scheduling LIVE STREAM 1:MANY Live shows, launches, virtual selling, direct add-to-cart and connect direct to agents SHOPPABLE VIDEO FEED Interactive, immersive video shopping experience with add-to-cart and chat directly to agent capabilities CUSTOMER JOURNEY Real-time, data-driven insights on customer behavior give agents cues for a greater level of personalized service AI BOTS Best-in-class automated and integrated self-serve solutions AI ASSISTANT AI-powered conversations that co-pilot with human agents to deliver premium service across all platforms AI AUTO TRANSLATION Instantly create a multilingual team to expand your service and sales reach by 27+ languages ASK AI Agents can ask questions for business knowledge in the context of customer inquiries OMNICHANNEL SERVICE A TRUE OMNICHANNEL PLATFORM - CHAT TO CUSTOMERS WHERE THEY ARE We are the 360-view solution for connecting customers to service centers and store locations, communicating seamlessly across social platforms such as Live Chat, Email, Text, WhatsApp, Facebook Messenger, Instagram, Google chat, WeChat, Line and KakaoTalk, to name a few. Generate real revenue by proactively engaging and replying to your customers in real-time. EMPOWER YOUR SALES & SERVICE TEAMS TO DELIVER DATA-DRIVEN, PROACTIVE AND PERSONALIZED OMNICHANNEL SERVICE TO YOUR ONLINE CUSTOMERS The INSIDE platform is the only live chat platform that is designed to deliver fun, gamified experiences to your online sales associates, stylists, experts and agents. OPTIMIZE YOUR DIGITAL JOURNEYS AND ACHIEVE UP TO 49% CONVERSION WITH INSIDE PROACTIVE CHAT OUR SOLUTIONS * INSIDE AI * Omnichannel Customer Care * Virtual Selling * Live Shopping * Clienteling * Agent Concierge Previous INSIDE AI Powerfront’s INSIDE AI features are a part of the INSIDE Ecosystem, Desktop and Store App Dashboards. Leverage AI power across Chat, SMS, Email & Social. Book an AI Demo → OMNICHANNEL CUSTOMER CARE True omnichannel solutions deliver a seamless live chat experience, whilst your customers can use multiple devices & channels of their choice to communicate with your business. VIRTUAL SELLING Curate personalized customer experiences online using chat and video with contact center and in-stores teams LIVE SHOPPING Create One-to-Many virtual live shopping events for product launches, new collections & brand events. Click to connect directly to agents & add products directly to cart during shows & shoppable videos. CLIENTELING Build and manage relationships through smart data insights & multi platform messaging. Recognize your customers each & every time they visit you online. AGENT CONCIERGE Introducing our Center of Excellence and a white-glove service offering of fully trained Powerfront Concierge Associates. Next BY DEPARTMENT Discover Powerfront’s feature rich solutions for sales, service, social and marketing teams. * Customer Care * Marketing and Social Media * eCommerce and Online Sales * Boutiques and Showrooms Previous CUSTOMER CARE Deliver data-driven, personalized conversations with online customers in real-time, alongside best-in-class automated and integrated self-service for faster solutions. MARKETING AND SOCIAL MEDIA Create curated customer experiences and tailored messages from marketing campaigns & social channels direct to your agents and store teams, with full visibility of the customer journey. ECOMMERCE AND ONLINE SALES Optimize customer interactions and recognize hot opportunities through segmenting according to basket size, status, location, buying behavior, time on site and more. BOUTIQUES AND SHOWROOMS With the INSIDE Store App in-person teams can be notified in real-time when VIP clients are online, see previous conversations & history and actively clientele right from their location. Next INDUSTRIES Luxury Optimize digital experiences & deliver hyper-personalized service across multiple regions & languages Learn more Retail Deliver a true end-to-end omnichannel experience & engage with AI & Human support across multiple channels Learn more Home Furnishings Instantly recognize returning customers & proactively connect with AI support, Contact Center & In-Store experts Learn more Jewelry Expertly clientele across digital platforms whilst showcasing product in real-time with In-Store experts Learn more Automotive Connect clients with sales teams from local dealerships for real-time test drives, demonstrations & maintenance experiences Learn more Travel Recognise VIP passengers instantly & offer personalized assistance with bookings using AI & Human support Learn more Government Boost self-service with Autonomous Generative AI and maximize your Service Team's omnichannel productivity with CoPilot AI. Learn more. Learn more “At Lenovo we take pride in our innovation and smarter technology for all. The cool factor with Powerfront is that they do the same. They want to be the cutting-edge of what they do and we're working together to make that a reality.” Nicole Hutchinson INSIDE Sales Manager, Lenovo CUSTOMER FIRST WHY CHOOSE POWERFRONT? We are a diverse group of passionate innovators and creators, committed to true customer-centricity. You will work with a dedicated Client Relations team who partner with you. It’s the little things, like customizing the chat pane to become authentic to your brand. Helping you create your first messages. Sharing wins and celebrations with your team. When you choose Powerfront you are choosing to deliver a high touch personalized customer service to your customers, where it matters how your customers feel. Your online visitors will be seen, recognized and valued. Meet our Powerfront Team today → RESOURCES View all → Since implementing INSIDE, Lancome & Kiehl’s have both seen a 430% increase in conversion rates Gucci puts luxury sales assistants online and doubles proactive chat sales Lenovo achieves 48% YOY growth in chat revenue with INSIDE. ELEVATE YOUR SERVICE PLATFORMS WITH INSIDE BY POWERFRONT TODAY Get a personalized demonstration of our engagement platform and learn how we can help you create true customer-centricity for your business. Book a Demo SUBSCRIBE TO OUR NEWSLETTER The latest industry insights, updates and resources sent to your inbox Business Email* The only live chat solution that is designed to deliver online conversations in context to your customers journey using real-time smart data. © Powerfront Inc. 2024 All rights reserved Privacy Policy Do Not Sell My Information © Powerfront Inc. 2024 All rights reserved Privacy Policy Do Not Sell My Information This website uses cookies, including third-party cookies, to guarantee you the best experience on our website, analyse traffic to this website, and provide you with Live Chat service options. You can change your preferences at any time by accessing the cookie settings. For further information, please read our Privacy Policy and our Cookie Policy or see link in the website footer. By clicking the X to close the banner, only technical cookies will be kept. Cookies Settings Okay Loading...