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 * Resources
 * Support
 * Sign in

 * Our solutions ▼
   Onfido Real Identity Platform
   
   Build trust using a flexible, end-to-end identity verification solution.
   
   
   Verification Suite
   
   Access a library of verifications and fraud signals.
   
   
   Onfido Studio
   
   Orchestrate verifications and signals into easy-to-manage workflows.
   
   
   Onfido Atlas™
   
   Get fair, fast, and accurate results with AI.
   
   
   Smart Capture SDK
   
   Integrate an exceptional capture experience.
   
   All products
   Product innovations
   
   What is the Real Identity Platform?
   
   Visit our demo page to see how Onfido’s identity verification solutions can
   help your business.
   View all demos
 * Challenges we solve▼
   * Customer use cases
   * Customer acquisitionDrive growth using automated onboarding.
   * KYC and AML complianceMeet KYC and AML requirements in each region.
   * Cost of customer acquisitionAutomate processes to reduce the cost of
     customer acquisition.
   * Fraud preventionPrevent fraud to protect your business and customers.
   * Identity verificationCreate confidence in user identity.
   * Driver registrationMeet regulatory needs and protect your fleet.
   * User onboardingAutomate onboarding and maximize conversion.
   * Age verificationConfirm user’s age with accurate document verification.
 * Industries▼
   * Industries we partner with
   * Financial servicesAutomate onboarding, prevent fraud, and navigate KYC.
   * GamingSeamlessly onboard players and meet KYC requirements.
   * HealthcareKnow your patient using digital verification.
   * Sharing economyProtect your platform, reputation, and users.
   * Retail & eCommercePrevent account takeover and chargeback fraud.
   * TelecommunicationsMeet regulatory requirements and stop fraud.
   * TransportVerify renters, drivers, and riders.
 * Our company▼
   * Supported documents
   * About Onfido
   * Why Onfido?
   * Partners
   * Blog
   * Press
   * Careers
 * For developers▼
   * For developersEverything you need to get started with Onfido.
   * Developer hub
   * API reference
   * Release notes
 * Try for free


ONFIDO TERMS OF USE

LAST UPDATED: 3 APRIL 2019

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PLEASE READ THIS TERMS OF USE CAREFULLY. BY ACCESSING OR USING OUR WEBSITES,
MOBILE APPLICATIONS, SOFTWARE DEVELOPMENT KITS OR OTHER PRODUCTS OR SERVICES
THAT HAVE LINKED TO THESE TERMS, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL
TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO
NOT USE OUR WEBSITES, MOBILE APPLICATIONS OR OTHER PRODUCTS OR SERVICES.

These Terms of Use ("Terms") apply to your access to, and use of, the websites,
mobile applications, software development kits and other products and services
that have linked to these Terms (collectively, the "Services") offered by Onfido
("Onfido", "we" or "us"). These Terms do not alter in any way the terms or
conditions of any other agreement you may have with Onfido for products,
services or otherwise. If you are using the Services on behalf of any entity,
you represent and warrant that you are authorized to accept these Terms on such
entity's behalf and that such entity agrees to be responsible to us if you
violate these Terms.

Onfido reserves the right to change or modify these Terms at any time and in our
sole discretion. If Onfido makes changes to these Terms, we will provide notice
of such changes, such as by providing notice through the Services, or by
updating the "Last Updated" date at the top of these Terms. Your continued use
of the Services will confirm your acceptance of the revised Terms. We encourage
you to frequently review the Terms to ensure that you understand the terms and
conditions that apply to your use of the Services. If you do not agree to any
amended Terms, you must stop using the Services.

In the event of conflict between this Agreement and any other written agreement
between you and Onfido for the purchase of Services, the latter shall prevail.


1. PRIVACY

Please refer to our Privacy Policy for information about how Onfido collects,
uses, and discloses information in relation to our identity verification
services. For information about the information collected on our websites,
please refer to the Onfido Website Data Usage and Cookies Policy.


2. ELIGIBILITY, REGISTRATION AND ACCOUNT

The Services are not targeted towards, nor intended for use by, anyone under the
age of 16. If you are under the age of 16, or age of legal majority under
applicable law, you may only use the Services under the supervision of a parent
or legal guardian who agrees to be bound by these Terms. By using the Services,
you represent and warrant that you (a) are 16 years of age or older; (b) have
not been previously suspended or removed from the Services; (c) do not have more
than one online account with Onfido; and (d) have full power and authority to
enter into this agreement and that, in doing so, you will not violate any other
agreement to which you are a party.

In order to access and use certain areas or features of the Services, you may be
required to register for an online account. When registering for an account, you
cannot create an account name that incorporates a trademark without
authorization from the trademark owner. We reserve the right to reclaim account
names, or to take other reasonable action as necessary, on behalf of any
business or individual that holds legal claim, including trademark rights, in a
name.

If you are an end user of our identity verification services, you understand and
agree that (a) Onfido will and/or our appointed agents will carry out all
necessary searches, including searches of consumer credit records, in order to
verify your information; and (b) Onfido will not be able to complete any
identity verification services until you have provided all required information.

In consideration of your use of the Services, you agree to (a) provide accurate,
current and complete information and permit Onfido to correct that information
where it is known to be incorrect or incomplete; (b) maintain and promptly
update your information; (c) maintain the security of your password and accept
all risks of unauthorized access to your account and the information you provide
to Onfido; and (d) promptly notify Onfido if you discover or otherwise suspect
any security breaches related to the Services.


3. COPYRIGHT AND LIMITED LICENSE

Unless otherwise indicated on the Services or otherwise by Onfido, the Services
and all content and other materials therein, including, without limitation, the
Onfido logo and all designs, text, graphics, pictures, information, data,
software, sound files, other files and the selection and arrangement thereof
(collectively, "Content") are the proprietary property of Onfido or our
licensors are protected by international copyright laws.

You are hereby granted a limited, non-exclusive, non-sublicensable license to
access and use the Services and Content; however, such license is subject to
these Terms and does not include (a) any resale or commercial use of the
Services or the Content therein; (b) the collection and use of any product or
service listings, pictures or descriptions; (c) the distribution, public
performance or public display of any Content; (d) modifying or otherwise making
any derivative uses of the Services or the Content, or any portion thereof; (e)
use of any data mining, robots or similar data gathering or extraction methods;
(f) downloading (other than the page caching) of any portion of the Services,
the Content or any information contained therein, except as expressly permitted
on the Services; and (g) any use of the Services or the Content other than for
their intended purposes. Any use of the Services or the Content other than as
specifically authorized herein, without the prior written permission of Onfido,
is strictly prohibited and will terminate the license granted herein. Such
unauthorized use may also violate applicable laws, including without limitation
copyright and trademark laws and applicable communications regulations and
statutes. Unless explicitly stated herein or otherwise by Onfido, nothing in
these Terms shall be construed as conferring any license to intellectual
property rights, whether by estoppel, implication or otherwise. This license is
revocable at any time.

Notwithstanding anything to the contrary in these Terms, the Services and
Content may contain software components that are subject to separate license
terms, in which case those license terms will apply to the access and use of
such software components.


4. TRADEMARKS

The Onfido logo and any other Onfido product or service names, logos or slogans
that may appear on the Services are trademarks of Onfido, and may not be copied,
imitated or used, in whole or in part, without the prior written permission of
Onfido or the applicable trademark holder. You may not use any metatags or other
"hidden text" utilizing "Onfido" or any other name, trademark or product or
service name of Onfido without our prior written permission. In addition, the
look and feel of the Services, including all page headers, custom graphics,
button icons and scripts, is the service mark, trademark and/or trade dress of
Onfido and may not be copied, imitated or used, in whole or in part, without our
prior written permission. All other trademarks, registered trademarks, product
names and company names or logos mentioned in the Services are the property of
their respective owners. Reference to any products, services, processes or other
information, by name, trademark, manufacturer, supplier or otherwise does not
constitute or imply endorsement, sponsorship or recommendation by Onfido.


5. HYPERLINKS

You are granted a limited, nonexclusive right to create a text hyperlink to the
Services for noncommercial purposes, provided that such link does not portray
Onfido or any of our products or services in a false, misleading, derogatory or
otherwise defamatory manner and provided further that the linking site does not
contain any adult or illegal material or any material that is offensive,
harassing or otherwise objectionable. This limited right may be revoked at any
time. You may not use a Onfido logo or other proprietary graphic of Onfido to
link to the Services without the express written permission of Onfido. Further,
you may not use, frame or utilize framing techniques to enclose any Onfido
trademark, logo or other proprietary information, including the images found at
the Services, the content of any text or the layout/design of any page or form
contained on a page on the Services without Onfido's express written consent.
Except as noted above, you are not conveyed any right or license by implication,
estoppel or otherwise in or under any patent, trademark, copyright or
proprietary right of Onfido or any third party.

Onfido makes no claim or representation regarding, and accepts no responsibility
for, the quality, content, nature or reliability of third-party websites
accessible by hyperlink from the Services, or websites linking to the Services.
Such sites are not under the control of Onfido, and Onfido is not responsible
for the contents of any linked site, any link contained in a linked site, or any
review, changes or updates to such sites. Onfido provides these links to you
only as a convenience, and the inclusion of any link does not imply affiliation,
endorsement or adoption by Onfido of any site or any information contained
therein. When you leave the Services, you should be aware that our terms and
policies no longer govern. You should review the applicable terms and policies,
including privacy and data gathering practices, of any site to which you
navigate from the Services.


6. THIRD PARTY CONTENT

Onfido may provide third party content on the Services and may provide links to
web pages and content of third parties (collectively, "Third-Party Content") as
a service to those interested in this information. Onfido does not control,
endorse or adopt any Third-Party Content and makes no representation or
warranties of any kind regarding the Third-Party Content, including without
limitation regarding its accuracy or completeness. You acknowledge and agree
that Onfido is not responsible or liable in any manner for any Third-Party
Content and undertakes no responsibility to update or review any Third-Party
Content. Users use such Third-Party Content contained therein at their own risk.


7. ADVERTISEMENTS AND PROMOTIONS; THIRD-PARTY PRODUCTS, SERVICES AND PROMOTIONS

Onfido may display advertisements and promotions from third parties on the
Services or may otherwise provide information about or links to third-party
products or services on the Services. Your business dealings or correspondence
with, or participation in promotions of, such third parties, and any terms,
conditions, warranties or representations associated with such dealings or
promotions, are solely between you and such third party. Onfido is not
responsible or liable for any loss or damage of any sort incurred as the result
of any such dealings or promotions or as the result of the presence of
third-party information on the Services.


8. OUR WARRANTIES AND DISCLAIMERS

We provide our Services using a commercially reasonable level of skill and care
and we hope that you will enjoy using them. But there are certain things that we
do not promise about our Services.

While Onfido attempts to make your access to and use of the Services safe,
Onfido cannot and does not represent or warrant that the sites or its server(s)
are free of viruses or other harmful components; therefore, you should use
industry-recognized software to detect and disinfect viruses from any download.

Other than as expressly set out in these terms or additional terms, neither
Onfido nor its suppliers or distributors makes any specific promises, either
express or implied, about the Services. For example, we do not make any
commitments about the Content within the Services, the specific functions of the
Services or their reliability, availability or ability to meet your needs.
Onfido is not responsible for typographical errors or omissions relating to
pricing.

Onfido provides the Services “as is”. To the extent permitted by law, we exclude
all warranties.

Onfido reserves the right to change any and all content contained in the
Services and to modify, suspend or discontinue the Services or any features or
functionality of the Services at any time without notice and without obligation
or liability to you. Reference to any products, services, processes or other
information, by trade name, trademark, manufacturer, supplier or otherwise does
not constitute or imply endorsement, sponsorship or recommendation thereof, or
any affiliation therewith, by Onfido. Some jurisdictions do not allow the
disclaimer of implied terms in contracts with consumer, so some or all of the
disclaimers in this section may not apply to you.


9. LIMITATION OF LIABILITY

In no event shall Onfido or its suppliers, distributors or affiliated parties be
liable for any direct, special, indirect or consequential damages, or any other
damages of any kind, including but not limited to loss of use, loss of profits
or loss of data, whether in an action in contract, tort (including but not
limited to negligence) or otherwise, arising out of or in any way connected with
the use of or inability to use the Services or the content contained in or
accessed through the Services, including without limitation any damages caused
by or resulting from reliance by any user on any information obtained from
Onfido, or that result from mistakes, omissions, interruptions, deletion of
files or email, errors, defects, viruses, delays in operation or transmission or
any failure of performance, whether or not resulting from acts of god,
communications failure, theft, destruction or unauthorized access to Onfido’s
records, programs or Services. In no event shall the aggregate liability of
Onfido whether in contract, warranty, tort (including negligence, whether
active, passive or imputed), product liability, strict liability or other
theory, arising out of or relating to the use of or inability to use the
Services or to these terms exceed the greater of 250 GBP or any compensation you
pay, if any, to Onfido for access to or use of the Services.

If you are using our Services on behalf of a business, that business accepts
these terms. It will hold harmless and indemnify Onfido and its affiliates,
officers, agents and employees from any claim, action or proceedings arising
from or related to the use of the Services or violation of these terms,
including any liability or expense arising from claims, losses, damages,
judgements, litigation costs and legal fees.


10. MODIFICATIONS TO THE SERVICES

Onfido reserves the right to modify or discontinue, temporarily or permanently,
the Services or any features or portions thereof without prior notice. You agree
that Onfido will not be liable for any modification, suspension or
discontinuance of the Services or any part thereof.


11. TERMINATION

Notwithstanding any of these Terms, Onfido reserves the right, without notice
and in our sole discretion, to terminate your right to use the Services, or any
portion of thereof, and to block or prevent your future access to and use of the
Services or any portion thereof.


12. SEVERABILITY

If any provision of these Terms shall be deemed unlawful, void or for any reason
unenforceable, then that provision shall be deemed severable from these Terms
and shall not affect the validity and enforceability of any remaining
provisions.


13. GOVERNING LAW

These Terms and all disputes and claims arising out of or in connection with
them are governed by English law. With the sole exception of any application for
injunctive relief, the parties irrevocably agree that the courts of England have
exclusive jurisdiction to settle any dispute or claim (whether contractual or
non-contractual) arising out of or in connection with these Terms or the
Services (including their subject matter or formation).


READY TO GET STARTED?

Our identity experts are available to talk through your requirements, answer
questions, and set up a demo.

Get in touch Try for free

Onfido uses 256-bit SSL encryption 100% of the time on every device.
Onfido is SOC 2 Type II compliant.
Onfido has been certified by BSI to ISO 27001 under certificate number IS
660122.

--------------------------------------------------------------------------------

 * Our solutions
   * Real Identity Platform
   * Verification Suite
   * Onfido Studio
   * Onfido Atlas
   * Smart Capture SDK
 * Challenges we solve
   * Compliance
   * Customer acquisition
   * Reducing cost of acquisition
   * Fraud prevention
 * Industries
   * Financial services
   * Gaming
   * Healthcare
   * Marketplaces & communities
   * Retail & eCommerce
   * Telecommunications
   * Transport
 * Our company
   * Supported documents
   * About Onfido
   * Why Onfido?
   * Onfido partners
   * Press
   * Contact us
   * Resources
   * Support
   * Sign in
 * For developers
   * Developer hub
   * API reference
   * Release notes

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© Onfido, 2022. All rights reserved.
Company registration number: 07479524.
 * Service status
 * Privacy
 * Security and Compliance
 * Onfido Website and Cookie Policy
 * Terms of Use
 * Anti Modern Slavery Statement
 * Responsible Security Bug Disclosure Policy


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