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What we do
Browse by PROGRAM Area
Unemployment Insurance
Help Americans apply for their benefits and receive them faster
Federal Grants Portfolio
Find and track federal grants that can help your local constituents
Election Management
Manage pollworkers and run mail-in elections safely and efficiently
Broadband & Digital Equity
Increase access to affordable high-speed internet
See all »
Browse by SERVICE
User Experience Audits
Review your website and workflows and engage your constituents
User Research
Learn how your constituents think about, navigate, and use your services
Procurement & Vendor Evaluation
Find and vet vendors who can do the job well, with the least risk
Data for Decision-Making
Empower decision-makers with timely, interpretable data
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USDR works with governments across a wide range of emergent problems. Contact us
and we’ll figure out how we can help.
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What we do
PROGRAM AREAS
Unemployment Insurance
Help Americans apply for their benefits and receive them faster
Federal Funding Tools
Find and track federal grants that can help your local constituents
Election Management
Manage pollworkers and run mail-in elections safely and efficiently
Broadband & Digital Equity
Increase access to affordable high-speed internet
SERVICES
User Experience Audits
Review your website and workflows and engage your constituents
User Research
Learn how your constituents think about, navigate, and use your services
Procurement & Vendor Evaluation
Find and vet vendors who can do the job well, with the least risk
Data for Decision-Making
Empower decision-makers with timely, interpretable data
How we workVolunteerNewsroomAboutBlogContact Us
Contact us




SUPPORTING THE CRITICAL NEEDS OF THE PUBLIC


U.S. Digital Response (USDR) helps governments, nonprofits, and public entities
respond quickly to critical public needs.

We’re fast, free, and nonpartisan.


Get help nowVolunteer with us


HOW U.S. DIGITAL RESPONSE CAN HELP

U.S. Digital Response (USDR) serves the immediate needs of the public by
activating highly-skilled talent, leveraging new technology, and partnering
directly with governments and nonprofits.



TAP INTO TECH TALENT

We identify experts who match the skills you need, as quickly as the same day we
receive your request.


ACCESS MODERN TECH

We help you implement lean and effective solutions that work with the systems
you already have.


LEARN FROM WHAT'S WORKING

We share best practices and success stories from our state and local partners
around the country.


SOLUTIONS IN DAYS AND WEEKS, NOT YEARS

We move at the speed of need to get you the tools you need to serve the public.


SUPPORT FOR STATE AND LOCAL GOVERNMENTS

We provide support to governments of all sizes, from small towns to large
states.


YOUR NONPARTISAN, UNBIASED TECH STRATEGISTS

USDR can help you understand and vet your options before you commit to a
solution.

Learn how we work

“We are honored to see so many dedicated technologists step up to work on behalf
of New York City. With technology products that work to combat hate crimes,
lower language barriers, and drive digital equity, the work [...] will have a
lasting impact on improving New Yorkers’ lives.”

Bill de Blasio
‍Mayor
New York City


“USDR has provided smart, informed, and fast help for a variety of issues. They
are an invaluable resource to governments at a critical time.”

Robert Gordon
Director
Michigan Department of Health and Human Services


“Volunteers from USDR have not only helped bring incredible expertise and extra
hands to us in a great time of need, they’ve provided critical thinking skills
at a time when our team is working long hours and experiencing burnout.”

Rebecca Woodbury
Director of Digital Service & Open Government
City of San Rafael


“USDR has been an invaluable source of talent, helping our office move at the
‘speed of need’... I would recommend any agency consider partnering with them to
add team capacity and leverage unique skill sets in these trying times.”

Ross Dakin
New Jersey Office of Innovation


“At a time when we needed to move quickly and thoughtfully, U.S. Digital
Response assisted the Kansas Department of Labor in making it possible for
Kansas residents to apply for the unemployment benefits they need.”

Secretary DeAngela Burns-Wallace, Ed. D.
Executive Branch CITO
Kansas Department of Administration







FEATURED CASE STUDIES

State Workforce Agency
Delivering a Multilingual User Experience for Retroactive Pandemic Unemployment
Assistance
A state workforce partner needed to reopen applications for multilingual
claimants who were previously denied benefits and determine if they are eligible
to receive retroactive PUA payments.
Read the full case study »
Mayor's Office of Children, Youth and Families & Department of Human Services -
Homeless Services Division City of St. Louis
How Relieving Administrative Burden for One City Helped House More People Facing
Homelessness
Within months, the Homeless Services Division, City of St. Louis was able to
increase the number of households served and reduce administrative burden
through the use of low-code/no-code tools.
Read the full case study »
Office of Harris County Elections
Automating Harris County’s student election clerk program
Harris County's Elections team processed more than 7,000 applications and
staffed more than 700 student election clerks using an automated management
system built by USDR volunteers.
Read the full case study »
See all USDR case studies »
42 Million
Estimated Americans Impacted
38
States and Territories (and DC)
We've worked in
7,100+
Volunteers who have raised their hands to help
300+
Projects in Progress Or Completed
230+
Government and nonprofit partners
40,000
Estimated hours volunteered in 2021


WHAT'S NEW AT USDR

A New Chapter in Responding to the Critical Needs of the Public: Announcing
USDR’s CEO Search
On behalf of the U.S. Digital Response board, we are excited to announce a
search for the organization’s next long-term leader.
Read the press release »Read the blog post »
Broadband and digital equity: the needs and lessons from across the U.S.
As U.S. Digital Response launches our newest program focus area, Broadband and
Digital Equity, we wanted to share lessons from the field for governments
looking to close the digital divide
Read the press release »Read the blog post »
What we learned from talking to 27 families about their experiences applying for
child care benefits
U.S. Digital Response conducted user interviews with 27 families across the U.S.
who applied for child care benefits. Here's what we learned from their
experiences, and our suggestions for how to design a more efficient and
equitable process.
Read the press release »Read the blog post »
U.S. Digital Response Establishes Elections Program to Build a Digital
Infrastructure for American Elections
USDR announced its focus on supporting election officials through the
establishment of its Elections Program with multi-million, multi-year funding
supported by the Center for Tech and Civic Life (CTCL).
Read the press release »Read the blog post »
Low-Code/No-Code Tools: Implementation and Insights from the Field
A four-part series exploring the low-code/no-code tools U.S. Digital Response
uses everyday.
Read the press release »Read the blog post »
U.S. Digital Response Awarded $6 Million to Develop A More Effective and
Equitable System for the Delivery of Public Economic Stability Benefits
U.S. Digital Response announced that it is establishing its Economic Stability
program thanks to a $6 million investment from Ballmer Group over the next three
years.
Read the press release »Read the blog post »
Get the help you need, now.
USDR is fast, free, and nonpartisan.
We’ll get back to you within 48 hours.
Contact us
The USDR Experience
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Program Areas
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Services
User Experience AuditsUser ResearchProcurement & Vendor EvaluationData for
Decision-Making
About USDR
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StatementTerms & Policies
U.S. Digital Response is a 501(c)(3) public charity.
2022 © U.S. Digital Response. All Rights Reserved