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Submission: On November 05 via api from US — Scanned from DE
Submission: On November 05 via api from US — Scanned from DE
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NICE CXONE BLOG
TRANSFORMING CUSTOMER EXPERIENCES
TECHNOLOGY, LISTENING TO CUSTOMERS DRIVES MONEYSOLVER CALL CENTER AND
ORGANIZATION
by Brad Williams
November 04, 2021
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MoneySolver is a fintech company. You’ve probably heard the term fintech—it’s
everywhere now and is likely a growing part of your daily life, even if you
don’t realize it. Not that many years ago, financial services and technology
began finding ways to be more efficient—and profitable—by joining forces, and
now fintech has become essentially its own sector. Forbes says that fintech is
any technology that augments, streamlines, digitizes, or disrupts traditional
financial services.
Read More
CUSTOMER EXPERIENCE MATTERS!
by Laura Bassett
November 03, 2021
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In today's experience economy, businesses can't leave CX to chance. Companies
need to align every aspect of the business on the customer experience. For
contact centers, this includes getting agents on board by explaining why
customer experience matters and providing the technology agents need to be
successful. But you can do even more to meet your CX goals by focusing on every
aspect of the agent employment life cycle, beginning with the hiring process. To
learn more, download our complimentary white paper, The Ultimate CX Agent Guide:
Hiring, training, onboarding, and measuring agents in a digital-first world.
Read More
THE TOP THREE THINGS THAT WILL WIN OVER BUSINESS LEADERS FOR CONTACT CENTER
TECHNOLOGY INVESTMENTS
by Einat Weiss
November 02, 2021
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Other contact centers are upgrading their technology to keep up with customer
and competitive demands. To get a more macro view of technology investments,
download the complimentary ContactBabel report, State of Contact Center
Transformation in the New Digital World. Get started on your digital
transformation today!
Read More
3 TIPS FOR SUCCESSFUL CUSTOMER DATA MANAGEMENT
by Annette Miesbach
October 27, 2021
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Customer data governance is important for ensuring data is useful, standardized,
and safeguarded. And to get maximum value from that data, businesses should
implement initiatives that use customer data to know their customers better,
improve CX, and enhance the customer journey. According to Gartner’s 2020 CEO
Survey, 80% of businesses plan to increase their spending on digital technology.
These organizations are positioning themselves to capitalize on the value of
customer data.
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SOCIAL CUSTOMER SERVICE IS KEY: DON’T LEAVE YOUR CUSTOMERS HIGH AND DRY
by Annette Miesbach
October 26, 2021
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Would you ever get a retail or office space, hang a sign outside with your
business's name on it… but then just leave it standing there, unstaffed for long
periods of time? And the front door unlocked, no less?
Read More
THE SCARIEST CONTACT CENTER DIGITAL TRANSFORMATION PITFALLS TO AVOID
by Lori Britt
October 25, 2021
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If you need help escaping the monsters lurking in plain sight that want to spend
your digital transformation strategy and change management, the eBook Change
management blueprint for contact center digital transformation can make the
process easier. It’s even easier when you work with NICE CXone, which offers
Business Transformation Consulting services to help navigate the transition.
Read More
CUSTOMER SATISFACTION IS THE KEY TO SUCCESS AND THE CONTACT CENTER PLAYS A VITAL
ROLE
by Staff Writer
October 22, 2021
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In 2021, customer satisfaction is the competitive battlefront. Businesses today
face unprecedented amounts of competition as they try to differentiate
themselves on the customer service experience. This is true even of niche
businesses. Everyone is competing for customers, and you need to have more than
just great products if you hope to survive and thrive in today’s world. One of
the top three goals at the forefront of any business should be customer
satisfaction (CSAT). In the contact center, CSAT is the number one metric to
watch as part of a complete performance measurement program.
Read More
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CATEGORIES
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POPULAR POSTS
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* November 04, 2021
TECHNOLOGY, LISTENING TO CUSTOMERS DRIVES MONEYSOLVER CALL CENTER AND
ORGANIZATION
Read
* November 03, 2021
CUSTOMER EXPERIENCE MATTERS!
Read
* November 02, 2021
THE TOP THREE THINGS THAT WILL WIN OVER BUSINESS LEADERS FOR CONTACT CENTER
TECHNOLOGY INVESTMENTS
Read
* October 27, 2021
3 TIPS FOR SUCCESSFUL CUSTOMER DATA MANAGEMENT
Read
* October 26, 2021
SOCIAL CUSTOMER SERVICE IS KEY: DON’T LEAVE YOUR CUSTOMERS HIGH AND DRY
Read
* November 04, 2021
TECHNOLOGY, LISTENING TO CUSTOMERS DRIVES MONEYSOLVER CALL CENTER AND
ORGANIZATION
Read
* November 03, 2021
CUSTOMER EXPERIENCE MATTERS!
Read
* November 02, 2021
THE TOP THREE THINGS THAT WILL WIN OVER BUSINESS LEADERS FOR CONTACT CENTER
TECHNOLOGY INVESTMENTS
Read
* October 27, 2021
3 TIPS FOR SUCCESSFUL CUSTOMER DATA MANAGEMENT
Read
* October 26, 2021
SOCIAL CUSTOMER SERVICE IS KEY: DON’T LEAVE YOUR CUSTOMERS HIGH AND DRY
Read
* November 04, 2021
TECHNOLOGY, LISTENING TO CUSTOMERS DRIVES MONEYSOLVER CALL CENTER AND
ORGANIZATION
Read
* November 03, 2021
CUSTOMER EXPERIENCE MATTERS!
Read
* November 02, 2021
THE TOP THREE THINGS THAT WILL WIN OVER BUSINESS LEADERS FOR CONTACT CENTER
TECHNOLOGY INVESTMENTS
Read
* October 27, 2021
3 TIPS FOR SUCCESSFUL CUSTOMER DATA MANAGEMENT
Read
* October 26, 2021
SOCIAL CUSTOMER SERVICE IS KEY: DON’T LEAVE YOUR CUSTOMERS HIGH AND DRY
Read
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