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Effective URL: https://ofgem-239-npxtbsa-pctxfulozaj62.uk-1.platformsh.site/
Submission: On July 22 via api from VN — Scanned from GB
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Skip to main content Please enable JavaScript in your web browser to get the best experience. Open menu MAIN NAVIGATION * About us Back About us * Our role and responsibilities * Our strategy and priorities * Our structure and leadership * Contact us * Corporate policies * Corporate publications * Working for Ofgem * Ofgem Graduate Development Programme * Information for consumers Back Information for consumers * Energy advice for households * Energy advice for businesses KEY CONTENT IN THIS AREA MAKING A COMPLAINT ABOUT YOUR ENERGY SUPPLIER OR NETWORK OPERATOR How to complain to your supplier or network. 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GETTING HELP IF YOU CAN'T AFFORD YOUR ENERGY BILLS Your energy supplier can help if you're having difficulties with your gas and electric bills. You can get other grants and benefits too, depending on your situation. FIND SCHEMES, GRANTS AND BENEFITS TO HELP WITH HOME ENERGY Benefits and schemes that could help heat your home and cut your energy costs. Includes free boiler and insulation services and winter fuel payments. FINDING YOUR ENERGY SUPPLIER OR NETWORK OPERATOR Not sure who your provider is? A recent energy bill will hold this information, but these services can also help. OFGEM FOR SCHEMES ENVIRONMENTAL AND SOCIAL SCHEMES See information on our renewable energy equipment and measures for applicants, existing participants and energy suppliers and installers. LOG IN TO YOUR SCHEME REGISTER Log in to your environmental scheme account: MyRHI, the RHI Register, the Renewables and CHP Register and the ECO Register. OFGEM FOR INDUSTRY ENERGY POLICY AND REGULATION See information on the programmes we run, the licences we administer and the decisions we make on the companies and sectors we regulate. INDUSTRY LICENSING Information on licensing, including how to apply for a licence, the conditions of our licences and lists of currently licensed companies. COMPLIANCE AND ENFORCEMENT Information on how we monitor company activity and ensure redress or penalty where there is inappropriate behaviour or breach of licence. ENGAGEMENT Share your views and have your say in our consultations and calls for input. You can also access a searchable index of all our forums and working groups. POLICY AND REGULATORY PROGRAMMES Access detailed information on all of the current and historical programmes of work carried out by our policy and regulatory directorates. POLICY AND REGULATORY PUBLICATIONS Lists of our policy and regulatory publications arranged by company, licence, sector and industry code. MORE ABOUT OFGEM OFGEM DATA PORTAL View interactive data charts on retail markets, wholesale markets, networks and customer service for gas and electricity in Great Britain. CONSUMER RESEARCH Read research reports and access data on the experience of energy consumers in Great Britain ALERTS AND UPDATES Sign up to our daily update and stay informed about our publications and events, or subscribe to one of our regular scheme newsletters. MASTER PUBLICATIONS LIBRARY A full searchable list of all of our publications dating back to 1998, filterable by date, sector, scheme and more. JOIN US See what it's like to work at Ofgem, browse current vacancies and read more about our Graduate Development Programme. CONTACT US Details of how to contact us on a range of issues, from consumer information to scheme guidance, official information requests and whistleblowing. NEWS AND VIEWS More news and views from Ofgem OFGEM BACKS CONSUMERS WITH PRICE CAP UPDATE <p>Today (Monday 16 May) Ofgem will publish a ‘minded-to’ consultation to look at whether the energy price cap should be updated quarterly rather than every six months. </p> Published: 16 May 2022 Press release WESTERN POWER DISTRIBUTION PAYS £14.9 MILLION AFTER FAILING VULNERABLE CUSTOMERS <p>Western Power Distribution (WPD) has agreed to make a voluntary redress payment of £14.9 million after failing to meet its obligations to provide information to some of its most vulnerable customers.</p> Published: 4 May 2022 Press release TIME FOR SUPPLIERS TO IMPROVE STANDARDS FOR ENERGY CONSUMERS <p>Ofgem Chief Executive Jonathan Brearley on suppliers improving standards for energy consumers.</p> Published: 14 April 2022 Blog DOMESTIC RENEWABLE HEAT INCENTIVE CLOSES: WHAT'S NEXT FOR CLEAN HEAT? <p>See our blog on the closure of the Domestic Renewable Heat Incentive (DRHI).</p> Published: 7 April 2022 Blog More news and views from Ofgem SUBSCRIBE TO RECEIVE OUR LATEST NEWS AND COMMUNICATIONS * Twitter * LinkedIn * Facebook OFGEM IS THE OFFICE OF GAS AND ELECTRICITY MARKETS. 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