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STATUSPAGE SUPPORT

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 * Migrate Statuspage to use Atlassian accounts
   
   Learn everything you need to know to migrate you and your team to Atlassian
   accounts.

 * Migrate Statuspage to use Atlassian accounts
   
   Learn everything you need to know to migrate you and your team to Atlassian
   accounts.

 * Get started with Statuspage
   
   Learn what Statuspage is, how to set up pages, use components, and introduce
   Statuspage to your team.

 * Create pages and components in Statuspage
   
   These instructions will teach you how to create and manage status pages and
   components for effective incident management.

 * Communicate incidents and maintenance with Statuspage
   
   These instructions will teach you how to create incidents to notify page
   viewers of downtime.

 * Manage user accounts and authentication
   
   These instructions will teach you how to manage user accounts, billing
   information, and set up single sign-on.

 * Integrate Statuspage with other applications
   
   Learn how to use third-party applications to automate actions and display
   information on your status page.

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Statuspage Cloud

Documentation

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   Migrate Statuspage to use Atlassian accounts
   * Benefits of an Atlassian account
   * Understand Atlassian sites and organizations
   * Learn the basics of the migration process
   * Migrate to an Atlassian account while using single sign-on
   * Additional information about your migration
   * What happens if I don’t migrate my Statuspage organization?
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   Get started with Statuspage
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     Learn how Statuspage works
     * What is Statuspage?
     * Supported web browsers
     * Apply for a community, open source, or academic license
     * Account security information
     * Customer data access grants information
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     Get started as a new user
     * Read the Statuspage user guide
     * Introduce Statuspage to your team
     * 
       Show service status with components
     * Launch your status page
     * Know when to automate your status page
     * Switch your trial page type
     * What do I get on a free trial?
     * What do I get on a Free plan?
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   Create pages and components in Statuspage
   * 
     Create and customize your status page
     * Add a new status page
     * Change page settings
     * Delete a page or organization
     * What are audience-specific pages?
     * Audience-specific page example
     * Use custom CSS on a status page
     * Use custom HTML on a status page
     * CSS and Javascript snippets for customizations
     * Customize email notifications
     * Translate pages with Localize
     * Set a custom domain and SSL
     * Change a page headline
     * Add Google fonts to a status page
   * 
     Create and manage your components
     * What is a component?
     * Create a component
     * Create a component group
     * Display historical uptime of components
     * Add a third-party component
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   Communicate incidents and maintenance with Statuspage
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     Create, manage, and communicate incidents
     * What is an incident?
     * Create an incident
     * Backfill an incident
     * Schedule maintenance
     * Create an incident template
     * Incident template library
     * Create a template group
     * Create a postmortem
     * Post incidents to Twitter
     * Add HTML tags in incident messages
     * Top-level status and incident impact calculations
     * Incident communication tips
   * 
     Add and manage end user subscriptions
     * Enable subscribers
     * How are subscribers counted?
     * Enable webhook notifications
     * Notification event triggers
     * Enable component subscriptions
     * SMS delivery - supported countries
     * Import subscribers via CSV
     * Add single subscribers
     * Export subscribers
     * View quarantined subscribers
     * Enable Slack subscriptions
     * What are page analytics?
   * 
     Embed status updates to other pages
     * What is Status embed?
     * Create and configure the recommended Status embed
     * Build your own Status embed
   * 
     Set up email delivery for notifications
     * Configure your DNS
     * Set up SPF and DKIM signatures
     * Troubleshoot DNS issues
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   Manage user accounts and authentication
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     Create and manage your user accounts
     * Add team members
     * Update personal information and notifications
     * Manage Statuspage admin access in Atlassian admin
     * Manage audience-specific groups and users
     * Export users for audience-specific pages
     * Import users for audience-specific pages
     * Fix import errors for audience-specific pages
     * View the activity log
     * What user permissions can I grant?
     * Set up page permissions
     * Set up role based access control
   * 
     Manage your Statuspage bill and subscription
     * Common questions about Statuspage billing
     * View Statuspage billing receipts
     * Update your billing plan
     * Set an invoice recipient
     * Add custom invoice information
     * Audience-specific page pricing
     * Cancel your subscription
     * Reactivate your subscription
   * 
     Set up authentication for Statuspage users
     * Require SAML for private pages
     * Require SAML for audience-specific pages
     * Set up IP allowlisting authentication
 * 
   Integrate Statuspage with other applications
   * What are the different APIs under Statuspage?
   * Create and manage API keys
   * 
     Automate actions with integrations
     * Get started with email automation
     * Set up a Slack integration
     * Set up an Opsgenie integration
     * Set up the Jira integration
     * Set up a Jira Service Management integration
     * Set up Pingdom alerts parsing
     * Set up New Relic alerts parsing
     * Set up a PagerDuty integration
     * PagerDuty mustache tags
     * Set up an xMatters integration
     * Set up a VictorOps integration
     * Set up a Pingometer integration
     * Community libraries
     * Integrate with Zendesk
     * Set up Microsoft Teams integration
   * 
     Show real-time performance with system metrics
     * What are system metrics?
     * Add a Pingdom metric
     * Add a New Relic metric
     * Add a Datadog metric
     * Add a Librato metric
     * Update your Pingdom account

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Get started as a new user



SHOW SERVICE STATUS WITH COMPONENTS

One of the first things you’ll want to do when setting up your page is figure
out which individual services or features you want to show the status of. We
call these components in Statuspage, and they’re a core part of the product.

You can think of components as the individual parts of your infrastructure that
your users depend on, or the functioning pieces or features of your
application/service (your website, API, mobile app, etc).

Watch this video to learn more about using components in Statuspage.

Components have their own status, and they can be updated during the incident
creation process or independently.

Component statuses:

 * Operational

 * Partial outage

 * Degraded performance

 * Major outage

 * Under maintenance


COMPONENT MANAGEMENT


CHOOSING YOUR COMPONENTS

As a new Statuspage user, you might be wondering which components you want to
include on your page. To determine that, ask yourself which areas of your
product your users depend on most. Which features or services that you offer
have had outages or performance issues in the past? You may want to add those
features or services as components on your Statuspage. Reference the examples
above for some inspiration.


ORGANIZING COMPONENTS

Components can have two levels of hierarchy using component groups. A component
group can house multiple components within it and can be expanded to see a
detailed view of the individual components.


SETTING COMPONENT DESCRIPTIONS

Components aren’t very useful if your users don’t understand what they are. For
more complex components, you might want to add short descriptions to provide
more context. These descriptions appear when a user scrolls over the “?” icon on
each component.


HOW ARE COMPONENTS UPDATED?

Components can be updated manually in the manage portal, or automatically using
an integration, the API, or email automation. The most common method of updating
component statuses is by creating an incident, and changing the status of the
affected components during the incident creation workflow. This way, you always
have an incident to provide more context on the component status change.
Components can be updated without incidents too.


THIRD-PARTY COMPONENTS

Third-party components allow you to surface the system status of other products
and services on your own status page. Third-party components are updated
automatically on your page when the status changes on the owner’s page. Their
status can be overridden at any time.


COMPONENT SUBSCRIPTIONS & NOTIFICATIONS

Component status changes do not trigger notifications. Only incidents trigger
subscriber notifications. With component subscriptions, your users can
subscriber to incident notifications that affect certain components. This is a
great way to introduce more granular and segmented incident communication,
allowing your users to cut back on noise from some incidents, and only receive
the notifications they care about.

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STILL NEED HELP?

The Atlassian Community is here for you.
Ask the Community
 * Get started as a new user
 * Read the Statuspage user guide
 * Introduce Statuspage to your team

 * Show service status with components

 * Launch your status page
 * Know when to automate your status page
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On this pageComponent managementChoosing your componentsOrganizing
componentsSetting component descriptionsHow are components updated?Third-party
componentsComponent subscriptions & notifications
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