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SERVICE DESK

A cloud-based and AI-powered IT service management (ITSM) platform built to
maximize productivity and accelerate resolution with lightning-fast time to
value

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Per month, per technician, supports unlimited users.

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 * Features

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THE AI-POWERED SERVICE MANAGEMENT SOLUTION YOU NEED

SolarWinds Service Desk streamlines IT operations and elevates user experiences
through better IT Service Management ensuring IT meets the needs of users and
the business.


INCIDENT MANAGEMENT

Faster resolution with an AI-powered incident management system designed for
efficiency, scale, and better processes. 

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INTELLIGENT INCIDENT MANAGEMENT HYPER FOCUSED ON THE EFFICIENCY YOUR TEAMS NEED.

 * Assisted response: auto identify solutions, ticket sentiment monitoring,
   centralized procedures, and automatic assignment 
 * Live collaboration: Real time comments and status updates  
 * Multi-channel: Engage via web, email, Teams, Slack, or mobile app 

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IT ASSET MANAGEMENT

Drive visibility, optimization, and compliance through smarter asset management.

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CONFIGURATION MANAGEMENT DATABASE (CMDB)

Understand the relationship between infrastructure and your business-critical
applications and systems.

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CHANGE MANAGEMENT

Structured change processes to minimize risk and maximize stability

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ARTIFICIAL INTELLIGENCE

Assisting agents and users with scalable service delivery and issue resolution

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ENTERPRISE SERVICE MANAGEMENT

Improve the management, efficiency, interactions and experience across every
department

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SERVICE DESK INTEGRATIONS

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SolarWinds ITSM Maturity Model. See where you are in your ITSM journey.

Explore Today

Case Study


ST PETER’S PREP SCHOOLS CHOOSES SOLARWINDS

Selected over Spiceworks, Atlassian, and Zendesk to improve resolution times
while enhancing admin and student productivity









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Read Case Study


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