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* * Solutions
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Collaborate effortlessly on content strategy, creation and analytics
* Digital Asset Management
Centralize all your digital assets and deliver them to any customer
touchpoint
* Content Management
Create, manage and deliver content across unlimited channels and
markets
* Customer Data Management
Understand every user and uncover trends with customer and journey
insights
* Personalization and Testing
Optimize every customer interaction with A/B testing and
personalization
* Marketing Automation
Engage your audiences with automated email and messaging campaigns
* Storefronts and Marketplaces
Design composable B2C or B2B buying experiences for any channel or
device
* Search and Merchandizing
Convert more customers with hyper-relevant shopping experiences
* Order Management
Manage orders with flexible fulfillment solutions for any buyer or
supplier
* Industries
* Financial Services
Focusing on key priorities and investments in customer experience is
putting FinServ leaders in an enviable position
* Manufacturing
Manufacturing is evolving, with customer centricity emerging as a key
competitive differentiator
* Automotive
The rapidly changing automotive industry is under pressure to deliver
standout customer experiences
* Healthcare
Healthcare brands are witnessing a shift in power as they align
themselves around the patient’s priorities
* Education
Delivering outstanding DX for students improves engagement and drives
better education outcomes
* Retail
Rapid changes in the retail landscape are driving the need to know
your customers in a digital world
* Government
Governments that simplify processes and deliver personalized services
earn the goodwill of their citizens
* Information Technology
In a digital world, IT companies have to demonstrate their credentials
by providing memorable digital experiences
* Travel and Hospitality
Travelers have higher expectations than ever before - delight them
with standout experiences across channels
* Professional Services
Professional service providers are differentiating themselves by
providing DX that meets growing client needs
* Departments
* Marketing Departments
Combine content, data and personalization to deliver experiences that
guide consumers through their journey
* IT Departments
Deliver fast, high performing, stable and secure experiences, across
channels and at scale
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Create and manage an efficient content supply chain to deliver
relevant content to any channel at scale
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Meet diverse customer shopping needs with seamless, adaptable
experiences both online and offline
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Create content, launch websites and experiences all in the cloud
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Power your website search box with intelligent search and content
discovery
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Store, manage and centralize digital assets
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Collaborate effortlessly on content strategy, creation and analytics
* Content Hub One New
Author and serve content for any digital channel with an agile
headless CMS
* * Engagement Cloud
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Unify and activate customer data to fuel your experience ecosystem
* Personalize
Create relevance in every moment with a/b testing and
personalization
* Send
Engage your audiences with automated and personalized email
marketing
* * Commerce Cloud
* Discover
Lift sales with AI-powered commerce search, merchandising and
recommendations
* OrderCloud
Supercharge commerce with a headless, API-first commerce platform
* Platform DXP
Integrated and cohesive full-suite technology platforms, hosted on your
services. Best for architectural control.
* Experience Manager
Create, manage and publish multisite, multilingual content
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Combine a powerful CMS with rich data to deliver personalized content
in real-time across any channel
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Host, monitor, manage and maintain the installation of Sitecore XP, XC
& XM
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capabilities matter most to your success
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Master the research to get a 360-degree view of your content landscape
from creation to publication
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Review best-practice approaches to data and analytics to turn missed
opportunities into positive engagements
* Digital Transformation Popular
Discover ways to accelerate transformation to make authentic human
connections with your customers
* DX & CX
Build relationships with your customers by being empathetic, telling
great stories, and using AI to let your humanity show
* Headless
Investigate the benefits of going headless to deliver a consistent
experience no matter the device
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Learn omnichannel strategies to provide a consistent and seamless
experience every step of the way
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connection between your customer and your brand
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Sitecore experts share their thoughts on DX transformation
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experiences from brands across the globe
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investment.
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optimize your solution
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connectors, tools, and templates
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by our valued partners
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designed for growth and success
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industry-leading technologies
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customers deliver exceptional digital experiences.
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diversity, innovation and collaboration
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to connect the experience on Sitecore.com
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contact us with brand-related questions
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* Sitecore Partner Network
* Symposium
* Knowledge Base
Request a demo
* Solutions
* Back
* Business Goals
* Back
*
Content Operations
Collaborate effortlessly on content strategy, creation and analytics
*
Digital Asset Management
Centralize all your digital assets and deliver them to any customer
touchpoint
*
Content Management
Create, manage and deliver content across unlimited channels and markets
*
Customer Data Management
Understand every user and uncover trends with customer and journey
insights
*
Personalization and Testing
Optimize every customer interaction with A/B testing and personalization
*
Marketing Automation
Engage your audiences with automated email and messaging campaigns
*
Storefronts and Marketplaces
Design composable B2C or B2B buying experiences for any channel or device
*
Search and Merchandizing
Convert more customers with hyper-relevant shopping experiences
*
Order Management
Manage orders with flexible fulfillment solutions for any buyer or
supplier
* Industries
* Back
*
Financial Services
Focusing on key priorities and investments in customer experience is
putting FinServ leaders in an enviable position
*
Manufacturing
Manufacturing is evolving, with customer centricity emerging as a key
competitive differentiator
*
Automotive
The rapidly changing automotive industry is under pressure to deliver
standout customer experiences
*
Healthcare
Healthcare brands are witnessing a shift in power as they align
themselves around the patient’s priorities
*
Education
Delivering outstanding DX for students improves engagement and drives
better education outcomes
*
Retail
Rapid changes in the retail landscape are driving the need to know your
customers in a digital world
*
Government
Governments that simplify processes and deliver personalized services
earn the goodwill of their citizens
*
Information Technology
In a digital world, IT companies have to demonstrate their credentials by
providing memorable digital experiences
*
Travel and Hospitality
Travelers have higher expectations than ever before - delight them with
standout experiences across channels
*
Professional Services
Professional service providers are differentiating themselves by
providing DX that meets growing client needs
* Departments
* Back
*
Marketing Departments
Combine content, data and personalization to deliver experiences that
guide consumers through their journey
*
IT Departments
Deliver fast, high performing, stable and secure experiences, across
channels and at scale
*
Content Departments
Create and manage an efficient content supply chain to deliver relevant
content to any channel at scale
*
Commerce Departments
Meet diverse customer shopping needs with seamless, adaptable experiences
both online and offline
*
Digital Experience Departments
Empowering DX teams to create, deliver and manage highly engaging
experiences and omnichannel content
* Solutions overview
* Products
* Back
* SaaS DXP
Modular software, hosted in the cloud, with upgrades and infrastructure
handled. Best for maximum agility.
* Back
*
Content Cloud
*
XM Cloud
Create content, launch websites and experiences all in the cloud
* New
Search
Power your website search box with intelligent search and content
discovery
*
Content Hub DAM
Store, manage and centralize digital assets
*
Content Hub Operations
Collaborate effortlessly on content strategy, creation and analytics
* New
Content Hub One
Author and serve content for any digital channel with an agile headless
CMS
*
Engagement Cloud
*
CDP
Unify and leverage customer data across a variety of touchpoints to
deliver intelligent experiences
*
Personalize
Create relevance in every moment with a/b testing and personalization
*
Send
Engage your audiences with automated and personalized email marketing
*
Commerce Cloud
*
Discover
Lift sales with AI-powered commerce search, merchandising and
recommendations
*
OrderCloud
Supercharge commerce with a headless, API-first commerce platform
* Platform DXP
Integrated and cohesive full-suite technology platforms, hosted on your
services. Best for architectural control.
* Back
*
Experience Manager
Create, manage and publish multisite, multilingual content
*
Experience Platform
Combine a powerful CMS with rich data to deliver personalized content in
real-time across any channel
*
Managed Cloud
Host, monitor, manage and maintain the installation of Sitecore XP, XC &
XM
* Services and Support
Training, connectors, hosting and everything you need to ensure success
* Back
*
Sitecore Managed Cloud
Host, monitor, manage and maintain the installation of Sitecore XP, XC &
XM
*
Sitecore Connectors
Extensible integrations that preserve the connected experience for the
next emerging channel
*
Sitecore Marketplace
Find Sitecore-developed, technology partner, and service partner apps,
connectors, tools, and templates
*
Sitecore Support
Reliable and robust paid support packages and open-source support
resources
*
Sitecore Training
Learn best practices, get informed, and take advantage of the full
capabilities of our products
*
Sitecore Services
Access deep expertise drawn from hands-on experience with customers and
partners
* New
Sitecore360
Maximize your investment with a customer success plan that meets the
unique needs of your business
* Platform overview
* Resources
* Back
* Knowledge Center
* Back
*
AI & ML
Plan your approach to AI and ML to unleash massive benefits in your
organization
*
Cloud
Explore the right cloud computing approach to help you thrive now and
into the future
*
Commerce
Discover the most important commerce trends and decide which capabilities
matter most to your success
*
Content Management
Master the research to get a 360-degree view of your content landscape
from creation to publication
*
Data & Analytics
Review best-practice approaches to data and analytics to turn missed
opportunities into positive engagements
* Popular
Digital Transformation
Discover ways to accelerate transformation to make authentic human
connections with your customers
*
DX & CX
Build relationships with your customers by being empathetic, telling
great stories, and using AI to let your humanity show
*
Headless
Investigate the benefits of going headless to deliver a consistent
experience no matter the device
*
Omnichannel
Learn omnichannel strategies to provide a consistent and seamless
experience every step of the way
*
Personalization
Prepare to deliver personalized digital experiences, creating a
connection between your customer and your brand
* Learn & Connect
* Back
*
Getting Started with Sitecore
Learn how to deploy, upgrade, access training and consulting, and more
*
Sitecore Learning
Learn best practices, get informed, and take advantage of the full
capabilities of our products
*
Mastering Personalization
Free step-by-step guide for marketing & technical teams
*
Insights Blog
Sitecore experts share their thoughts on DX transformation
*
Events and Webinars
Learn, connect and upskill with events nearby & globally
* Developer Resources
* Back
*
Sitecore for Developers
Is it the right choice for your team? See how Sitecore integrates with
your tech stack and allows you to iterate with the business.
*
Sitecore Community
Find answers to questions, videos from the latest events, and Sitecore
developer hangouts
*
Sitecore Documentation
Access Sitecore product technical documentation
*
Sitecore Partner Network
Register or sign in to the Sitecore Partner Network
*
Sitecore Training
Get trained and certified through Learn@Sitecore, Sitecore's own official
training program
* Customer Stories
* Back
*
All Customer stories
Read how Sitecore customers are using our products to drive business
results and transform their CX
*
Customer stories by industry
Learn how businesses like yours are delivering the experience their
customers demand
*
Customer stories by product
Sitecore’s range of products are used by brands around the world to solve
their business goals
*
Sitecore Experience Awards
Sitecore’s Annual Experience Awards recognize the top digital experiences
from brands across the globe
* Support
* Back
*
Sitecore Training
Sitecore offers a comprehensive training program for all roles to help
you benefit from your solution
*
Sitecore Documentation
Access comprehensive documentation for developers and business users to
leverage Sitecore’s platforms
*
Sitecore Support
Sitecore has a range of support packages available in addition to a
wealth of open-source options
* View all resources
* Partners
* Back
* For Customers
* Back
* Popular
Find a Solution Partner
Find a Sitecore Solution Partner to help you implement, grow and optimize
your solution
* New
Solutions from our Partners
Find a partner that offers the solution best suited to solving your
business challenge using the power of Sitecore, enabling the fastest time
to value
* New
Connector & App Marketplace
Find Sitecore-developed, technology partner, and service partner apps,
connectors, tools, and templates
*
Why work with a Sitecore Solution Partner
Understand the Sitecore Solution Partner Program as a customer, and
determine the best match for your project
*
Global Alliances
Our robust ecosystem of alliances has you covered, from strategic insight
to technical execution
*
Technology Partners
Expand and complement your Sitecore platform with a range of solutions
from our partners
*
Sitecore Integrations
Sitecore Connectors are prepackaged integration products that deliver
out-of-the-box functionality
*
Partner Perspectives
Insights and articles on digital transformation best practice created by
our valued partners
* For Partners
* Back
*
Sitecore Partner Network
Central hub for Sitecore Solution Partner Program information,
enablement, tools, deal registration, and more
*
About the Solution Partner Program
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Trust Center
* Privacy Policy
* Cookie Policy
* Recruitment Privacy Policy
* Data governance
* Data Processing Addendum
SITECORE TRUST CENTER
SITECORE PRIVACY POLICY
SUMMARY OF SITECORE’S PRIVACY POLICY AND WHAT WE’VE UPDATED
At Sitecore, we understand the value of data and the importance of protecting
it.
With 2018's General Data Protection Regulation (GDPR) and 2020’s California
Consumer Privacy Act (CCPA) implementations and the many other privacy laws
being billed or discussed across the globe, it is critical to our customers that
we maintain robust data governance practices. With these updates in data
protection and privacy laws, as well as some changes to our business, we have
updated our Privacy Policy here to address these changes. We want to be
transparent about the information we collect, and how we process, store and
share it, both online and offline.
And, as much as our Privacy Team enjoys reading privacy policies, we know that
most people don’t. But we do want you to understand what these changes mean for
you, so here’s a summary of what this Privacy Policy covers, and the recent
updates we have made, and where you can get further information if you would
like it.
WHAT THE PRIVACY POLICY COVERS
* How Your Information is collected
* How we use Your Information and why
* Who we share Your Information with and why
* How we transfer information across borders
* Your privacy rights
* How we keep Your Information secure
* How you can contact us with any questions
THE CHANGES WE HAVE MADE
* Legal changes – We have updated this version of the Privacy Policy to reflect
global changes in privacy laws, including the new United Kingdom guidance on
data transfers and the Swiss Addendum to EU Model Clauses.
* More choices and expanded rights – We have included new privacy rights that
may be applicable in your jurisdiction, but we have also included more detail
on how you can make informed choices and disable features that you may not
want. We have given you the option to control your cookies on Sitecore
webpages.
* Security - More detail on the security measures we utilize to keep your data
secure.
* Simplified – Our Privacy Policy is lengthy and detailed because we want to
make sure that we are transparent about what we do. But we also want this to
be easy to navigate and read. We have therefore included summary text on the
right-hand side of each section to make it easier to find what you are
looking for
WHAT WE HAVE NOT CHANGED
While we have made a number of revisions and updates to the Privacy Policy,
there are a few things we have not changed.
* We have not changed our commitment to your privacy –We want you to be able to
make informed choices that enable you to direct the use of your own
information.
* We have not changed the way that we collect information about you – But we
have increased our transparency at each point of collection of personal
information and provided more details in our Privacy Policy about our
internal processes.
* We have not changed the why we collect your information and how we share it
– But we have provided you with more details, so you can understand who you
are sharing your information with and why, we explain who Sitecore is and
what our company uses data for.
* We do not rent or sell your data – We only share your data with third
parties, such as vendors, service providers or partners, when we need to do
so to enhance your experience of our product and services. These third
parties will only have access to personal information if it is necessary for
them to complete their service supporting our efforts and will be
contractually required to keep it secure.
* Terms of Use and Cookie Policy still applies – Other terms that we refer to
in our Privacy Policy continue to apply.
Your trust is important to us so if you have any questions or comments, we’d
like to hear from you. Please reach out to us.
SITECORE PRIVACY POLICY
EFFECTIVE DATE: May 18, 2022
SITECORE AND YOU
At Sitecore, we understand the value of data and the importance of protecting
it. This Sitecore Privacy Policy ("Privacy Policy") sets out details about the
information that we collect, and how we process, store and share it, both online
and offline.
We urge you to read this Privacy Policy so you can understand Sitecore’s use of
your information, Sitecore’s commitment to protecting all data that it receives
and how you can be involved in this process. However, if this does not answer
all of your questions, or if you have any feedback, we'd like to hear from you
here.
This Privacy Policy should be read alongside the Sitecore Terms of Use ("Terms")
and the Sitecore Cookie Policy ("Cookie Policy") which are both incorporated
here by reference. Unless otherwise defined in this Privacy Policy, defined
terms used have the same meaning as in the Terms.
WHAT THIS PRIVACY POLICY COVERS
This Privacy Policy is separated into the following sections to help you easily
find the information you are looking for.
1. Who We Are. This section details the Sitecore entities, subsidiaries and
affiliates governed by this Privacy Policy and how information is shared
internally at Sitecore.
2. How we Process and Handle Data. This section gives general information on
how we handle data, including information we receive from you.
3. Sitecore Websites. This section describes the type of data collected from
the Sitecore Sites.
4. Marketing Activities. This section explains that from time to time,
Sitecore will reach out to you in a variety of ways to tell you about
products, services and other information we believe is relevant to you.
5. Our Customer Relationships. This section describes the type of data
collected through the services that we provide to our customers and users.
In order to use certain services, including our product support services,
as a representative of an organization which is a Sitecore customer you
might need to have a user account and password.
6. Processing Your Personal Information. This section details the lawful basis
on which we process the information we collect.
7. How We Keep Your Information Secure. This section details how Sitecore
secures the data that it collects, processes and stores.
8. Storage and Retention of Your Information. This section explains how
Sitecore stores data and how long we will keep it.
9. Cross-Border Transfers of Information and the Privacy Shield. This section
explains how Sitecore is a global company and how we transfer data that is
shared internationally.
10. What is Not Covered in This Policy. This section identifies the areas that
are outside the scope of this Privacy Policy and are addressed in other
Sitecore policies.
11. Your Choices. This section outlines your choices about certain information
we collect and how we communicate with yous.
12. Your Privacy Rights. This section outlines how you may exercise any rights
you may have under the applicable law of your jurisdiction
13. Updates and How to Contact Us. This section outlines how we communicate
changes to this Privacy Policy, as well as how you may contact us regarding
any questions or issues with respect to anything contained within this
Privacy Policy, including how to initiate a complaint or dispute about how
your information is being processed or handled by Sitecore.
SECTION 1. WHO WE ARE
In this Privacy Policy, the words “our,” “us,” “we,” and “Sitecore” refer to
Sitecore Holding II A/S, a Danish limited liability company (CVR. No. 37624071)
and our subsidiaries and affiliate entities worldwide., including Stylelabs,
Inc., Hedgehog Development LLC, Boxever Ltd, Reflektion Inc., Four 51 Inc., and
Moosend Ltd. Sitecore is a global leader in experience management software tools
that combine content management, commerce, and customer insights. Sitecore
products are used to empower marketers to deliver personalized content in real
time and at scale across every channel in the consumer lifecycle.
We collect and use information about our website visitors (Section 3) and those
that interact with our products and services (Sections 4 and 5) in order to
manage your relationship with Sitecore and to better serve you by personalizing
your experience and how you connect with us.
SECTION 2. HOW WE PROCESS AND HANDLE DATA
The information we collect from you depends on the nature of your relationship
with us or your interaction with Sitecore’s products, services, websites and
marketing events and communications. The information we collect from You (“Your
Information”) may include both Personal Information and Other Information, as
detailed below.
Personal Information. “Personal Information” follows the definitions under
applicable law and includes “Personal Data" and includes contact and business
information (such as name, title, email address), account information, license
information, payment information, information from third parties, inferences
drawn from the personal information provided to us, social media data and any
other unique identifying information. For a detailed understanding, please see
Your Information.
Other Information. For the purposes of this Privacy Policy, “Other Information”
is any information that does not independently reveal your specific identity or
does not directly relate to an identifiable individual. Examples include an IP
address, browser type, browser language, browsing data, device information, time
and date of requests, login activity and cookies. Gathering this information
helps us to ensure that our websites and other services work correctly and
support our visitor and customer analysis.
Cookies and Similar Technologies. As further described in our Cookie Policy,
cookies are small text files containing information that is sent to us from your
computer or mobile device. They are unique to your account or browser. We use
cookies and similar technologies (such as web beacons, device identifiers,
pixels and ad tags) to recognize you and track your activity across different
Sitecore services and devices. We use cookies to collect information about the
way that visitors use Sitecore Sites, to support the features and functionality
of those Sites, and to personalize your experience when you use them. We use
pixel tags and cookies so that we can determine interest in particular topics on
our Site and improve the effectiveness of our communications.
You can control cookies and other technologies in your browser settings. You can
also disable or block the use of cookies and similar technologies that track
your behavior on the websites of others for third-party advertising. You may
choose to consent to our use of cookies and other technologies, reject
non-essential cookies, or further manage your preferences at any time by
clicking on the cookie icon on the side of the screen on all our Websites.
In some instances, we may combine Other Information with Personal Information,
such as deriving geographical location from your IP address and combining
website browsing data about your usage of the Sitecore services with your name.
If we combine Other Information with Personal Information, we will treat the
combined information as Personal Information.
You are not required to share the Personal Information that we request. However,
if you choose not to share such information, in some cases we might not be able
to provide you with the Sitecore services, allow you to access certain
specialized features of the Sitecore services or be able to effectively respond
to any queries you may have. You are entitled to withhold your Personal
Information and exercise Your Privacy Rights free from discrimination. This
means that Sitecore will not penalize you for exercising your rights by taking
actions such as denying you services; increasing the price/rate of services;
decreasing service quality; or suggesting that we may penalize you for
exercising your rights.
Sitecore will never collect more of your Personal Information than is necessary
for the intended purpose of processing that information. Some of the uses of
Personal Information listed in sections 2, 3 and 4 may not be mandatory and can
be controlled by you.
Please see the Your Privacy Rights section below to learn more about how you can
control the information Sitecore processes about you.
SECTION 3: SITECORE WEBSITES
Sitecore maintains control of the data provided to, collected by or for, or
processed in connection to the Sitecore Sites, as defined in the Terms. We
gather information about visitors to both our password-protected websites and
our various publicly accessible websites, including the Sitecore.com website,
various Sitecore blogs, event pages and other websites where this Privacy Policy
is posted.
Details of the information we collect through our Sites, and how we process it,
are below:
Information you provide to us. We may collect identifiers and Personal
Information about you, for example, when you request a free trial or demo or
contact us via our Sites, through our:
* Websites
* online forms
* online chat and
* Email
When you communicate with Sitecore, we will store all communications we receive
unless otherwise requested by you.
If you are submitting information on behalf of another individual, you are
responsible for obtaining appropriate consent, including consent to share and
transfer any Personal Information across borders.
Information we collect automatically. We may collect internet or other
electronic network activity, geolocation data and draw inferences based on the
information collected to personalize your experience with the Sites.
* Log data. As with most internet technology services, our servers
automatically collect information when you access or use our Sites and record
it in log files. This log may include IP address, usage data, browser type,
the date and time the Site was accessed, and language preferences cookies (if
enabled).
* Device Information. Sitecore collects data about devices accessing the Sites,
which may include the type of device, device settings, application IDs, and
unique identifiers. Whether we collect any or all of this information will
depend on the type of device used and how it has been configured by you.
* Location Information. We receive data from you and other third parties that
helps us to track an approximate device location. We may use, for example, an
IP address detected by your browser or device to determine device location.
We may also collect information from devices in accordance with the consent
process provided by your device.
* Third Parties We use and permit select third parties to use automatic data
collection tools to collect information using website tracking technologies
such as cookies, web beacons, embedded URS, pixels, widgets, buttons or other
similar technologies. These can be disabled by you.
How we use that data. We may use the information collected for the following
purposes:
* To improve the operation of the Sites
* To engage in research and development of the Sites and Sitecore’s product
offerings
* To conduct ordinary business operations such as sales, marketing, support,
education and training
* To engage in corporate reporting and management
* To recruit employees for Sitecore
* To conduct market research
* To maintain a safe and trusted environment for Sitecore employees, customers,
Site visitors and members of the public
* To conduct other similar uses pertaining to the Sitecore Sites.
How we share that data. We may share the information collected for the following
purposes:
* Sharing with Sitecore Affiliates. We may share your information with our
Sitecore entities worldwide for the purposes described in this Privacy
Policy. As part of our company, our Sitecore entities are subject to this
Privacy Policy, and our internal privacy policies and data protection
requirements are regularly communicated to all of our employees as part of
our mandatory compliance training.
* Sharing with third-party service providers. We retain third-party service
providers to manage or support certain aspects of our business. These
third-party service providers may be located globally and may provide
services to us such as website hosting, data analysis, advertising and
marketing services, data hosting, live-chat and helpdesk services, providing
information technology infrastructure, customer service, email delivery,
credit card processing, auditing and other similar services. Our third-party
service providers are contractually bound to safeguard any Personal
Information they receive from us and they are prohibited from using such
Personal Information for any purpose other than to perform the services as
instructed by Sitecore.
* Sharing with ad technology providers. We may provide information we collect
to ad technology providers so that they may recognize your devices and
deliver interest-based content to you. The information may include your name,
postal address, email, device ID, or other identifier in encrypted form. The
providers may process the information in hashed or anonymized form. These
providers may collect additional information from you, such as your IP
address and information about your browser or operating system; may combine
information about you with information from other companies in data sharing
cooperatives in which we participate; and may place or recognize their own
unique cookie on your browser. These cookies may contain demographic or other
data in an anonymized form. Additionally, we allow direct advertisers and
other third parties (such as select retail partners) to place cookies on our
Sites to allow them to show you advertisements both on and off the Sitecore
Sites. We may use remarketing tags (e.g., Google, DoubleClick, Twitter) to
allow our partners to advertise products which you have browsed on our site.
However, we do not share any information with these advertisers and third
parties that will directly identify you. By clicking on those advertisements,
you are communicating with those advertisers and other third parties directly
(including the ad networks, ad-serving companies, and other service providers
they may in turn use).
* Engaging in corporate transactions. Circumstances may arise where we may buy
or sell assets or businesses as part of a sale, merger or change in control
of Sitecore. In such transactions, we may disclose or transfer your
information, in accordance with this Privacy Policy, to prospective or actual
purchasers or receive your information from sellers. Any entity which buys
us, or part of our business will have the right to continue to use the
information we have collected and stored, but only in the manner set out in
this Privacy Policy.
* Complying with law / protecting legal rights. We may be required to disclose
your information to comply with applicable laws (including laws outside of
your country of residence), regulations, court orders, government and law
enforcement requests, including national security or other law enforcement
requirements. Additionally, if we reasonably believe that it is necessary or
appropriate, we reserve the right to use or disclose your information to
allow us to pursue available claims or remedies and protect our legal rights,
property or the safety of our employees, users or others, to the extent
allowed by applicable law. This includes exchanging information with
companies and organizations for the purposes of fraud detection and
prevention.
SECTION 4: MARKETING ACTIVITIES
Sitecore maintains control of the data provided to, or collected by or for, or
processed in connection with certain marketing activities, such as email
communications, webinars, conferences and events. We and our third-party service
providers may collect information in the following ways:
Details of the information we collect through our marketing activities, and how
we process it, are below:
Information you provide to us. In addition to information submitted to Sitecore
through our Sites, for example when you register for a webinar, subscribe to our
email newsletter or download content (such as Sitecore whitepapers), we may also
collect information from you offline, such as when you attend our events in
person or during phone calls with sales representatives. This may include
identifiers, your voice or image, contact information, Personal Information,
professional or employment-related information, internet or other electronic
network activity information, and any inferences which may be drawn from the
above information.
Information we acquire from a third party. To enhance Sitecore's ability to
provide relevant marketing, offers, and services to you, we may receive
information about you from third parties, such as public databases, partners,
lead generation services, and social media platforms. We also collect
information from other sources to help us correct or supplement our records such
as customer enrichment services, improve the quality or personalization of our
services to you and to verify your identification in instances of suspected
fraud or identity theft. This may include identifiers and contact information,
Personal Information, professional or employment-related information, internet
or other electronic network activity information, and any inferences which may
be drawn from the above information. In each instance we will only accept
information from third parties where those third parties can demonstrate they
have received all necessary consents to share such information with us.
How we use that data. We may use information that is collected through our
marketing activities in the same way we use information collected through our
Sites, as well as for the following purposes:
* To verify your identity if required (for example, for payment of a ticket to
a Sitecore event);
* To tailor marketing to your interests, or to recommend products and services
that may be of interest to you;
* To contact you with business, marketing and sales communications that you
have agreed to receive such as newsletters, announcements, and special
offers;
* To contact you to notify you of upcoming events that you have registered for
(via email, text message or other communication channel where you have agreed
to receive notifications);
* To update and improve Sitecore services and product offerings;
* To engage in corporate reporting and management;
* To conduct market research; and
* To conduct other similar uses pertaining to Sitecore’s Marketing Activities.
How we share that data. We may share information that is collected through our
marketing activities in the same way we share information collected through our
Sites, as well as for the following purposes:
* Communicating with you regarding a Sitecore Event. We or our partners may
communicate with you about events hosted or co-sponsored by Sitecore or one
or more of our partners. These communications may include information about
the event's content, logistics, payment, updates, or requests for additional
information related to your event registration. After the event, Sitecore may
contact you about the event and our related products and services and may
share information about your attendance with other third parties. Sitecore
may also share your information with designated event sponsors or partners
who may then send you communications related to your event attendance. Please
note that, during events, our partners or conference sponsors may directly
request that you provide them with information about you at their conference
booths or presentations. You should review their privacy policies to learn
how they use information they collect. Each event may include additional
privacy protection practices and terms unique to that event, included in
attendee guidebooks, the event website or sponsorship agreements.
* Engaging in advertising. We may provide you with personalized promotional
offers (in accordance with your privacy preferences regarding Sitecore
services and other selected partner websites). For example, you might see an
advertisement on a partner site for a product that you have recently viewed
on a Sitecore Site. This may involve the use of cookies. We also partner with
third parties to display advertising within the Sitecore services and we
contract with service providers to place advertisements on websites owned by
third parties. Sometimes this will be achieved by sharing your Personal
Information as described in the Cookie Policy.
SECTION 5: OUR CUSTOMER RELATIONSHIPS
Sitecore provides direct training and technical support through our existing
customer relationships, as well as educational and marketing services to certain
partners and prospective customers through secure, password-protected portals.
In these relationships, where the data is still controlled by you (the customer,
partner, prospective customer), Sitecore is a processor. Sitecore collects,
processes and stores information throughout these processes, as follows:
Details of the information we collect through our customer relationships, and
how we process it, are below:
What data we collect and how we collect it. The information we collect from you
through our customer relationships may include Personal Information:
Account and Profile Information. We collect information about you when you
register to create an account. For example, you provide your contact
information, such as your name, email address, password, and address when you
register for the Services.
* Information you provide through our support channels. As part of the product
support process, customers must consent to the processing and transfer by our
support team of the data they submit, including any of the customer’s end
user data they may submit in the support process. This may include
identifiers and contact information, Personal Information, professional or
employment-related information, internet or other electronic network activity
information, commercial information and any inferences drawn from the above
information.
* Payment Information. We collect payment and billing information, such as
credit card numbers, when you register for certain paid Services.
* Information we collect automatically when you use the Services. We collect
information about you when you use our services, including browsing history,
search history, and your interactions with our Sites and within the Services.
* Device Information. We collect information about your device, including the
operating system and version, browser type, IP address, referring URLs,
device configuration, and device identifiers.
* Information you provide through our Sites and Services. We may collect other
information that you submit to our Sites and Services.
* Cookies and other Tracking Technologies. Sitecore uses cookies and other
tracking technologies (e.g., web beacons, device identifiers, and pixels) to
provide functionality and to recognize you across different Services and
devices. For more information, please see our Cookie Policy, which includes
information on how to control or opt-out out of these cookies and tracking
technologies.
Sensitive Data: Sitecore does not collect Sensitive Data or Protected Health
Information (“PHI”) (as such terms are defined under applicable Data Protection
Laws and Regulations) unless otherwise agreed upon between Sitecore and you by
way of applicable Agreement or Order Form.
Anonymized, aggregated data. In addition to the information you provide to us
and which we collect automatically, Sitecore also collects anonymous and
aggregated information about how Sitecore's services are used, to better design
and operate our Sites. As part of our operations we might also anonymize or
pseudonymize your information for regulatory compliance, market analysis and
other Sitecore business purposes.
How we use that data. Sitecore collects and uses customer information as
necessary for the adequate performance of the contract between you as a customer
and Sitecore, and in accordance with any instructions received and the
applicable contract terms. We use customer, partner and prospective customer
information collected through our password-protected portals in a number of
ways.
Using account generated data. Sitecore will use account generated data in
furtherance of our legitimate interests in operating the Sitecore Sites. We may
use information that is collected through our customer relationships in the same
way we use information collected through our Sites and Marketing Activities, as
well as for the following purposes:
* To verify your identity if required (for example, for security reasons to
gain access to an account)
* To prevent fraudulent activities, such as fraudulent purchases
* To monitor use of the product to ensure compliance with Sitecore’s Terms of
Use
* To provide customer support services, problem solution support and enhancing
your customer experience – we use the data (which can include communications
with Sitecore employees through our Customer Success team) to investigate,
respond to and resolve complaints and service issues
* To monitor license compliance
* To provide transaction support, including fulfilment of purchased licenses
and to communicate with you about those requests
* To provide notification of bug fixes and security patches
* To personalize service offerings and advertise to you any products which may
be relevant and of interest
* To review and respond to queries or feedback that you may provide to us
* Credit Card information using third-party processors for purchased
training/events
* To monitor and record calls for training, quality assurance and support
purposes
* To conduct market research
* To conduct other similar uses pertaining to our relationships with Sitecore’s
customers
How we share that data. We may share information that is collected through our
customer relationships in the same way we share information collected through
our Sites, as well as for the following purposes:
* Sharing with Sitecore partners. Sitecore regularly engages third-party
technology and implementation partners for joint sales or product promotions.
Such activities will always reference the partners involved. We contract with
our partners for these activities and our partners may have access to your
Personal Information, and either Sitecore or our partners may use that
information to provide you with sales or product promotion information,
further subject to such partners’ own privacy policies.
SECTION 6. PROCESSING YOUR PERSONAL INFORMATION
We will only collect and process your Personal Information in the ways described
in this Privacy Policy when we have a reason to do so. In accordance with
applicable laws, Sitecore relies on the following reasons for processing
Personal Information:
* Consent (where you have given consent). We process certain Personal
Information based on the consent you provided when you submitted your
information. Where we rely on your consent, you have the right to withdraw or
decline your consent at any time, such as consenting to receive marketing
communications.
* Contract (where processing is necessary for the performance of a contract
with you, i.e. to deliver the Sitecore product or services you or your
organization have purchased). When information is processed under contract,
you are able to terminate the contract at any time and request that
information be returned to you and/or deleted.
* Legitimate interests of Sitecore or any third parties. Legitimate interests
include enabling us to conduct internal business services, such as audits,
mergers and acquisitions, reporting, and improving our products and services.
Personal Information will only be processed on these grounds when doing so
does not outweigh your rights.
Where we rely on legitimate interests, you have the right to object at any
time.
* Compliance with laws (where we are required to process information to comply
with applicable laws). If we ask you to provide Personal Information to
comply with a legal requirement or to perform a contract with you, we will
make this clear at the relevant time and advise you whether the provision of
your Personal Information is mandatory or not (as well as the possible
consequences if you do not provide your information).
SECTION 7. HOW WE KEEP YOUR INFORMATION SECURE
We have implemented and maintain technical, administrative and physical security
measures designed to protect Your Information from unauthorized access,
disclosure, misuse, alteration, accidental loss or destruction. To demonstrate
our commitment to protecting Your Information, Sitecore maintains a number of
compliance certifications in accordance with strict regulatory and industry
standards. To learn more about current practices and policies regarding security
and confidentiality of the Services, please visit our Trust Center.
We regularly review our security procedures to maintain the confidentiality,
integrity, availability and resilience of all data both online and offline.
These security procedures and measures vary based on the sensitivity of the
information that we collect, process and store and the current state of
technology but include firewalls, data encryption, physical access controls and
information access authorization controls. We take steps to regularly monitor
our systems for vulnerabilities and to ensure that we only share information
with those who need to know it.
However, no website or internet transmission is completely secure. While we
strive to protect your data, we cannot guarantee that unauthorized access,
hacking, data loss or a data breach will never occur, and we cannot warrant the
security of any information that you provide to us. You are responsible for
securing and maintaining the privacy of any password(s) and account registration
information uses with Sitecore and verifying that the information we maintain
about you is accurate and current. We are not responsible for protecting any
information that we share with a third party based on an account connection that
you have authorized.
We require that our third-party service providers and partners agree to keep the
information we share with them confidential and to use the information only to
perform their obligations in the agreements we have in place with them. Sitecore
has implemented internal policies to ensure that such parties are required under
contract to maintain privacy and security protections which are at least as
consistent with our own policies and practices.
We maintain a list of our current sub-processors of Personal Information and
keep the Sitecore Trust Center updated with security and related information.
SECTION 8. STORAGE AND RETENTION OF YOUR INFORMATION
Sitecore is a global company and your information is stored on regional servers
depending on your location and the locations of the servers of the companies we
hire to provide services to us based on contractual requirements.
We will retain your Personal Information for the length of time needed to
fulfill the purposes outlined in this Privacy Policy unless a longer retention
period is required or permitted by law, or unless the information is deleted
pursuant to the exercise of your rights. We may also retain cached or archived
copies of information provided to us. The deletion of your Personal Information
and other use of our Sites may result in the deletion and/or de-identification
of Other Information that is retained by us.
SECTION 9. CROSS-BORDER TRANSFERS OF INFORMATION AND THE PRIVACY SHIELD
Sitecore has entered into and executed an agreement for the international
transfer of personal information within the Sitecore group of companies
("Intra-Company Agreement") which governs the processing of your Personal
Information by Sitecore entities. The Intra-Company Agreement also incorporates
the European Union Model Clauses requirements for transfers of your Personal
Information.
Sitecore is a global company with business processes, management structures and
technical systems that cross-national borders. This means that your Personal
Information may be transferred internally to Sitecore Affiliates and externally
to third parties (including partners and service providers) across international
borders for the purposes described in this Privacy Policy. Sitecore transfers
data only in accordance with legally approved transfer mechanisms that are
appropriate under applicable data protection laws, including the European Union
Model Clauses, the United Kingdom International Data Transfer Addendum, the
Swiss Addendum to EU Model Clauses and, if applicable, the Privacy Shield. For
further information on the Privacy Shield program or our Privacy Shield
certification, please see our Privacy Shield Statement.
SECTION 10. WHAT IS NOT COVERED IN THIS POLICY
Please note that this Privacy Policy applies only to your relationship with
Sitecore through your use of Sitecore’s Sites, products, services, events,
trainings, communications, and marketing and advertising activities.
Sitecore Partners who provide implementation and other solution services may
also gather information. As a result, you may want to consult those parties'
privacy policies as they may be applicable to you.
Please note that in using our services, we may provide links to other websites
or third parties to directly provide information relevant to your use of
Sitecore products. We will provide notice of when we do this. Any interactions
you have with these websites are beyond the control of Sitecore. The Site
provides links to websites and access to content, products and services of third
parties, including users, advertisers, partners and sponsors of the Site, and
such third-party websites, content, products or services are governed by the
respective third-party’s website terms and conditions of use.
If you are a job candidate, please refer to our Recruitment Privacy Policy
available through the Jobvite portal on our careers page.
If you are a Sitecore employee, please refer to our Employee Privacy Policy
available on the Sitecore intranet.
SECTION 11. YOUR CHOICES
You have choices about certain information we collect about you, how we
communicate with you, and how we process certain information. Please be aware
that, if you do not allow us to collect your information from you, we may not be
able to deliver certain products and services to you, and some of the Sitecore
services may not be able to take account of your interests and preferences.
Your choices. In accordance with applicable law, you may be entitled to exercise
your rights and choices as follows:
* Account settings. You may update your profile, your account and any related
information at any time to ensure that information is up-to-date or delete
inaccuracies, further details here.
* Devices and browsers. Some of our mobile services use your device’s location
information. You can adjust the setting of your mobile device at any time to
control whether your device communicates this location information.
* Communications from Sitecore. We may use your information to communicate with
you by email, including sending you transactional or marketing emails.
Sitecore enables you to opt out of marketing communications. Some
communications you may receive from us are not considered marketing emails,
such as communications related to product download, sales transactions,
software updates and other support-related information, patches and fixes,
security alerts, events for which you have registered, disclosures to comply
with legal requirements, and (where permitted by law) quality assurance
surveys. Such transactional emails are not subject to general opt-out. Some
additional communications you may receive from our partners may also not be
subject to general-opt out, including product alerts, updates, and other
notices related to partner status. You can tell us to stop sending you
marketing emails by clicking the unsubscribe link included at the bottom of
Sitecore’s marketing emails. If you have any issues unsubscribing, you may
contact us directly through here.
* Cookies. You may choose to consent to our use of cookies and other
technologies, reject non-essential cookies, or further manage your
preferences at any time by clicking on the cookie icon on the side of the
screen on all our Sites. Some web browsers (including mobile web browsers)
also provide settings that allow you to control or reject cookies or to alert
you when a cookie is placed on your computer, tablet or mobile device.
Although you are not required to accept cookies, if you block or reject them,
you may not have access to all features or functionalities available through
our services. For more information, please see our Cookie Policy, which
includes information on how to control or opt-out of these cookies and
tracking technologies.
SECTION 12. YOUR PRIVACY RIGHTS
You have certain privacy rights regarding our collection and processing of your
Personal Information. You may exercise these rights, to the extent they apply to
you. Your privacy rights may vary depending on where you are located. See “Your
European and UK Privacy Rights” and “Your U.S. Privacy Rights” for more
information about certain legal rights.
YOUR EUROPEAN AND UK PRIVACY RIGHTS
European Union and UK privacy law provide individuals with enhanced rights in
respect of their Personal Information. These rights may include, depending on
the circumstances surrounding the processing of Personal Information:
* Data Access. You may request access to the Personal Information we hold about
you and request that we edit or delete them.
* Data Portability. You are entitled to request copies of Personal Information
that you have provided to us in a structured, commonly used and
machine-readable format and/or request that this information be transmitted
to another service provider (where technically feasible).
* Deletion or “Right to be Forgotten.” You may be able to have your Personal
Information deleted or erased.
* Correcting inaccurate or incomplete information. We maintain a process to
help you confirm that your personal details remain correct and up-to-date.
* Manage your Information. You may choose whether you wish to receive material
from us or some of our partners. Please let us know by contacting us.
* Withdrawing consent. If the processing of your Personal Information is based
on your consent, you may withdraw your consent at any time as to future
processing.
* Objecting to or restricting use of Personal Information. You can ask us to
stop using all or some of your Personal Information (e.g., if we have no
legal right to keep using it) or to limit our use of it (e.g. if your
Personal Information is inaccurate or unlawfully held).
YOUR U.S. PRIVACY RIGHTS
In addition to the above-listed rights, you can exercise your privacy rights
under applicable US privacy laws, such as the California Consumer Privacy Act
(“CCPA”).
* Information. You have a right to request information about our collection,
use, and disclosure of your Personal Information over the prior 12 months,
and ask that we provide you with the following information:
* The categories of Personal Information we have collected about you.
* The categories of sources from which we collected Personal Information.
* The business or commercial purpose for collecting, using, or selling
Personal Information.
* The categories of third parties with whom we share Personal Information.
* Whether we have disclosed your Personal Information for a business purpose,
and if so, the categories of Personal Information received by each category
of third-party recipient.
* Whether we’ve sold your Personal Information, and if so, the categories of
Personal Information received by each category of third-party recipient.
* Access. You have a right to request a copy of all the Personal Information
that we have collected about you during the past 12 months.
* Deletion. You have a right to request that we delete the Personal Information
that we have collected about you during the past 12 months.
* Correcting inaccurate or incomplete information. We maintain a process to
help you confirm that your personal details remain correct and up-to-date.
* Non-discrimination. You are entitled to exercise the rights described above
free from discrimination. This means that we will not penalize you for
exercising your rights by taking actions such as denying you services;
increasing the price/rate of services; decreasing service quality; or
suggesting that we may penalize you as described above for exercising your
rights.
Personal Information Collected and Processed
Sections 3, 4 and 5 of our Privacy Policy sets forth the categories of Personal
Information that Sitecore collects, the sources of that data, as well as how it
is used and shared, depending on your interactions with us.
Household Data. Please note that we do not currently collect household data. Any
such requests will be treated as individual requests.
Sale of Personal Information
Under the CCPA, a “sale” means providing to a third-party personal information
for valuable consideration. It does not necessarily mean money was exchanged for
the transfer of personal information. Based on our current understanding of the
CCPA, we do not “sell” your personal information as defined in the CCPA. We will
continue to monitor the regulations and clarifying guidance once available so
that we can evolve our update our business practices as may be appropriate.
To exercise your privacy rights above, please submit a request by emailing us at
privacy@sitecore.com. We will need to verify your identity to process your
request and we reserve the right to confirm residency in the applicable
jurisdiction granting such rights. We cannot process your request if you do not
provide us with sufficient detail to allow us to understand and respond to it.
You may also designate an authorized agent to exercise these rights on your
behalf. Please note that in such cases, we will require the agent to provide
proof that you have authorized it to act on your behalf, and we may need you to
verify your identity directly with us. In certain cases, we may be required or
permitted by law to deny your request.
Privacy relating to minors. As a company focused on serving the needs of
businesses, Sitecore does not promote or market the Sitecore services to minors
and we do not knowingly collect information from minors as defined by applicable
law.
If you believe we have any information from or about anyone under the age of 13,
please contact us so that we can take steps to delete that information as
quickly as possible.
SECTION 13. UPDATES AND HOW TO CONTACT US
Updates to this privacy statement
From time to time, we may change this Privacy Policy to accommodate new
technologies, industry practices, regulatory requirements or to reflect any
changes in how we process information. Any changes to this Privacy Policy will
be effective when we post the revised Privacy Policy on this website. The
Effective Date at the top of this Privacy Policy states when this Privacy Policy
came into effect and serves as notice of any updates. Your use of the Sitecore
Site or Content provided following these changes means you accept the revised
Privacy Policy.
To see prior versions of our privacy policy, please click here.
Contact us
If you believe your Personal Information has been used in a way that is not
consistent with this Privacy Policy or your specified preferences, or if you
have further questions related to this Privacy Policy or Sitecore’s Privacy
Shield certification, we encourage you to please contact our Privacy Team at the
address below or by emailing: privacy@sitecore.com
Written inquiries may be addressed to our Chief Privacy and Cyber Compliance
Officer at:
Chief Privacy and Cyber Compliance Officer
Sitecore
101 California Street
Suite 1600
San Francisco, CA 94111
Phone: +1 415 380 0600
Fax: +1 415 380 0730
Complaints and dispute resolution
For European residents, we have chosen the EU Data Protection Authorities (EU
DPAs), and for United Kingdom residents, we have chosen the Information
Commissioner’s Office to serve as an independent recourse mechanism for dispute
resolution arising from collection, use, and retention of Personal Information
transferred from EU member countries and the United Kingdom to the United
States.
In compliance with the Privacy Shield Principles, Sitecore commits to resolve
complaints about our collection or use of your Personal Information. EU, UK and
Swiss individuals with inquiries or complaints regarding our Privacy Shield
certification or privacy practices should first contact us at
privacy@sitecore.com
Sitecore has further committed to cooperating and complying with relevant
authorities with regard to the transfer of data from the UK, EU and Switzerland.
If you feel that you have not received a timely or satisfactory response from us
to your question or complaint, you may contact your UK ICO here, local EU DPA
here or, for Swiss individuals, the Swiss Federal Data Protection and
Information Commissioner (FDPIC) here (at no cost to you) for more information
or to file a complaint.
In certain circumstances, the Privacy Shield Framework provides the right to
invoke binding arbitration to resolve complaints not resolved by other means, as
described in Annex I to the Privacy Shield Principles.
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