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Submission: On November 25 via api from DE — Scanned from CA
Submission: On November 25 via api from DE — Scanned from CA
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Docusign Discover 2024: Explore What's Next in Agreement Technology
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1 month ago
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 5,071 Topics
* 15,360 Replies
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5071 Topics
Recently Active
Most Replies
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Newest First
H
HstarrNewcomer
asked in eSignature
Template matching not working anymore
Hello, We are finding that template matching isn’t working all the time for some
templates. The template matching worked at one point so I’m not sure why it
isn’t working out of the blue.
0
10
H
1 minute ago
U
User7531Newcomer
asked in eSignature
Cannot Get Tech Support
With no phone support, no chat support, and no ability to open a ticket through
the website, how do you get support??? I am logged into my account but the
ability to open a support ticket does not exist. When I try, I am taken to the
Manage Cases page showing old tickets, but no button exists to open a NEW
ticket. Chat takes you to the same page. Phone tells you to use the website.
Website doesn’t work. Any help or suggestions is appreciate!
0
93
U
2 minutes ago
C
Cameron LeeNewcomer
posted in eSignature
delivery failure; X-Postfix; mail loops back to myself issue
Over the weekend we received a large number of delivery failures with the
X-Postfix; mail for [10.101.150.121]: 25 loops back to myself. Has anyone else
received this error? What does it mean? Recipient email addresses all look
correct. I did notice that a large majority of the email address were for gmail.
I have tried to resent a few but still received the error. Also, during this
time period we were able to successfully deliver other envelopes.
0
31
C
3 minutes ago
H
HstarrNewcomer
asked in eSignature
Not able to edit a recipient email address when correcting an envelope
One of our team members realized that she entered an incorrect email address
after she clicked Send an envelope. When she went in to correct the envelope,
the email address section was greyed out and she was not able to type in the
correct email address. Could anyone tell me why you wouldn’t be able to edit an
email address when trying to correct an envelope?
0
92
H
21 minutes ago
L
lnkubischNewcomer
asked in eSignature
Need help joining my company’s instance of Docusign
When I logged in it didn’t given me any way to join my company’s instance of
Docusign. We have an enterprise account. Please assist!
0
91
L
46 minutes ago
J
JaneMNewcomer
asked in eSignature
Is it possible to create a shared DocuSign account with individual logins?
Is it possible to create a shared DocuSign account with individual logins? We
would like to create an HR DocuSign account. Several members of the HR team
would be able to access this but rather than share one login and one password we
would like individuals to have their own logins and own passwords to this shared
account. I have tried to search for information on this but no luck. Thanks in
advance
0
111
J
50 minutes ago
M
michmiNew Voice
asked in eSignature
Multipe SMS codes are being sent to customers
Some of our customers are receiving multiple SMS codes when signing their
envelopes. Is anyone else experiencing the same issue. This has happened to us
on occasions whilst performing testing.
0
31
M
2 hours ago
J
jwostranderNewcomer
asked in eSignature
I receive the same signed documents multiple times
I am new to docusign, but have used computers and software for over 30 years. I
did not find an answer to this in the self help community. My employer has
assigned me a responsibility position, I manage one of our laboratories. That
basically means I keep paperwork, and answer questions about what goes on in the
lab. Part of this is signature sheets, to authorize certain people to use the
lab, and to use certain instruments in the room. It’s a well organized record
keeping that we do. However, each week I get emails, sometimes multiple emails
from docusign for completed (or incomplete) signature sheets. I have downloaded
all completed sheets weeks ago, and I even have one blank form that I cancelled
3 months ago and deleted, that I asked nobody to sign yet I am alerted that it
needs attention from time to time. The number of emails is increasing with time
because we are getting more instruments and more users. I may need a secretary
to work part time just to investigate these emails wh
0
50
J
7 hours ago
A
aj7378Newcomer
asked in eSignature
Unable to get support, unable to access Branding event after I've paid for the
correct plan
Seriously, I’ve never use a service where it is IMPOSSIBLE to get any support.
I’ve paid for your Business plan which I was told will give me access to the
Branding option but after I’ve upgraded that, the Branding option is still
locked! I’ve tried to open a case but I get this I’m already subcribe to your
eSignature Business Pro and yet I cannot get any support nor can I get the
Branding option available for me. Can someone please help as I urgently need to
access that branding to send a document over.
0
80
A
9 hours ago
A
abubucker0Newcomer
asked in eSignature
Incorrect envelope usage count being displayed
Hello, I have a developer account, when i try to access the envelope usage
details (via Admin → Plan and Billing → View Usage Details) it shown the
envelope usage count as 0 which is incorrect. In the Reports section i can see
the number of envelope correctly. Have tried checking eith Rest API endpoint
(/restapi/v2.1/accounts/{accountId}/billing_charges) and there also the usage is
coming as 0. Thanks,Abu Bucker
0
90
A
10 hours ago
A
AlisonNewcomer
asked in eSignature
Sender to view edits and signature tag in a sent envelope before it is signed
Hi, I made amends in a signed document and resent it for initialling request.
Before it is signed I wanted to view the sent document what has been amended in
a text box and the signing request in an initial box but could not see them, as
if they do not exist. For example I corrected a word - putting a cross line
first, then typed in a text box the correction, and right next to it I put an
initial tab to indicate an acknowledgement request. But when I open the
waiting-for-signing document, I can only see a cross line in the wrong word but
not the corrected text box nor the signing request tab. This scars me out as it
make me think the recipient will see the same thing and get confused. Is this
normal? Did I amend the document in a wrong way?
0
51
A
10 hours ago
A
aleehanNewcomer
asked in eSignature
Bulk Send CSV - Error "Name Required"
Hello! I uploaded a CSV template following Docusign’s v2 bulk import template to
share a list of names, email addresses etc. I followed all instructions
correctly, yet I keep getting an error on the Email column saying “name” is
required (even though I did include Name). Any tips?!
0
175
A
10 hours ago
L
love tingtingNewcomer
asked in eSignature
custom fields's validation in envelop
hello everyone I need your help. I didn't see any custom field validation method
in the official documentation. Is there a good way to set validation? Or can I
write code on docusign for validation?
0
122
L
11 hours ago
M
MiguelNewcomer
asked in eSignature
Customer Service Number ???
Is there a phone number available for me to call to discuss a billing matter?
And where can I find said number, I’ve navigated your entire website and have
not been able to locate it. For a company as sizable as yours this should not be
an issue. And I should be able to speak with a customer rep at a moment's notice
and not take 45mins trying to locate a number to call.
0
5034
M
16 hours ago
R
robincornNewcomer
asked in eSignature
password
i can not get docusign to accept new password. My keys work but no passwords
0
121
R
17 hours ago
J
Jaggu010Newcomer
asked in eSignature
Unable to hide envelope ID from document.
Hi Team,I am currently using a developer account (https://apps-d.docusign.com/)
to test docusign integration using REST API: POST-
https://{ServiceDomain}/restapi/{Version}/accounts/{AccountId}/envelopes to
create envelope. My requirement is to hide the envelope ID from document. I am
passing envelopeIdStamping== false in request JSON but It is not working. If I
go to Sending settings in https://apps-d.docusign.com/admin/sending-settings,
then the options are greyed out. I saw multiple support article on this issue
and found “To include the Envelope ID on documents, the feature must be enabled
by your Docusign administrator in the account Sending Settings. But not sure how
to do it. I am not sure how to connect docusign support to enable it.
https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=gbo1643332197980&topicId=erv1578456367288.html&_LANG=enus
0
697
J
17 hours ago
S
sgchizangaNewcomer
asked in eSignature
Admin settings
Good day, I have been trying to change the font sign of my signature, but it
keeps on reverting to the default. Can someone else please assist. Mybe there is
something am not doing well. Was doing via sending settings in the admin
profile.
0
31
S
17 hours ago
M
MMohammadNew Voice
asked in eSignature
False mail notifications and entries in history when signer has not clicked into
envelope.
We are experiencing an issue whereby senders are receiving notifications that
recipients have viewed an email, and it is including phantom entries into the
envelope history of this action, when the action has not taken place. Is anyone
else experiencing this? As it is documenting actions by a user which are not
taking place we dont feel that the legality of the envelope history is valid (we
have tested several times and when an envelope is received it is stating that
the envelope has been viewed when the link has not been clicked on). Support
have been no use at all, so hoping some others may have suggestions or at least
acknowledge they may be experiencing the same.
4
898
M
17 hours ago
G
GZZNewcomer
asked in eSignature
envelope settings
Dear All, could you help me? When I created a new envelope because I want to
collect all signature of a new contract, I set all recipients including all info
and messages, order of the signatures ecc. What I can do if I have an attached 1
page pdf document which is linked to the contract, BUT I want to show ONLY for 1
or 2 signers (and definitly not for all).How I can insert additional pdf file
which is available ONLY for the pre-set signer and hidden for the other
signers?Thanks for your help! VBRGDS:GZZ
0
71
G
1 day ago
B
buzzy409Newcomer
asked in eSignature
titan solar contract
looking for contract from titan solar
0
142
B
2 days ago
E
EventVenueNewcomer
asked in eSignature
5 Sends in 30 days but starting over for the month WHEN?
Where in my account can I find out when the next date occurs that I can send an
envelope? I am on the most basic of sending 5 envelopes a month. But not the
beginning of the month. Where do I find out what my window of time or billing
date is? I pay annually so don’t see a monthly notification or I’d deduct the
date. Thanks for ANY help. I was embarrassed with a customer this morning when I
couldn’t tell them WHEN they’d be receiving their contract.
0
82
E
2 days ago
A
Ann MichanicouNewcomer
asked in eSignature
Checkbox that auto selects the rest
I have a document with a lot of checkboxes. Is it possible to have a checkbox or
button at the top that the person can select that will allow them to check all
the boxes at once? They would prefer not to have the boxes preselected but want
to be able to check them all at once. Not sure if there is a way to do this.
0
112
A
2 days ago
P
PKBNewcomer
asked in eSignature
Signing order only for a few recipients
I am sending a purchase agreement. I need to obtain signatures from the 2
sellers before the agreement is routed to several buyers. I don’t need the
buyers to sign in any particular order. Can I label the sellers both with a “1”
and then label all other signers as “2”?
0
133
P
2 days ago
J
JarbitNewcomer
asked in eSignature
customizing a signing order
I’m wondering if anyone has successfully solved for the follow sequence via a
signing order. This is for job offer letters. Recruiter set as viewer sends to
recruiter recruiter views may ask for edits for sender (coordinator) Candidate
set as signer should not send to candidate until coordinator makes any edits
requested by recruiter. would be ok to send automatically if no edits requested,
but this is a nice to have. Currently, our recruiting coordinators are doing
this as a two step process. They send the doc to the recruiter set as a viewer.
The recruiter replies all good or needs edits. Coordinator makes any requested
edits then sends to the candidate set as the signer. Thanks in advance for the
help.
0
102
J
2 days ago
V
VickywNewcomer
asked in eSignature
Branding Question
Is it possible to set a default brand per user? We have 2 brands and it would be
nice to set a default depending on the user not the company.
0
61
V
2 days ago
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