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Seth Lincoln Case Studies About Side Projects Get stickers! I'M SETH LINCOLN, EXPERIENCED UX DESIGNER. MY WORK DRIVES REVENUE, RETAINS CUSTOMERS, AND IMPROVES USER SENTIMENT ON PROJECTS IN B2C AND B2B INDUSTRIES. Connect Email Me MY BACKGROUND ...is in creating customer and business-facing user experiences. UX case studies can be great, but only if you have context. Here’s the impact I’ve made on a few featured projects: ZWIFT GROWTH IMPROVEMENTS $30M+ in Revenue +30k Migrations -12% Cancellations MELTWATER INFLUENCER PROFILES NPS Survey improvement ZWIFT GAME IMPROVEMENTS GDPR & Apple App Guideline compliance achieved About Me MY TOOLS: Generally I use Figma/Figjam to take a project from discovery to wireframing to full visual designs (and prototyping). I’m well-versed in Axure, since I love building realistic prototypes for UX research. I have also used Miro extensively - but I consider myself tool-agnostic, and I love digging and learning new tools. MY PROCESS: DISCOVER & DEFINE Every effective UX endeavor kicks off with exploration. Be it competitive analysis, discussions with stakeholders, collaboration with the product management team or brainstorming sessions, this is where I start. I use these to pinpoint the issues, build requirements and consider possible solutions. DESIGN Once a project's course and preliminary requirements are established, I transition into the design phase. Usually, I explore multiple UX pathways for a feature and seek validation from engineering teams and stakeholders. I also prefer identifying outliers and error situations ahead of time, enabling them to be developed in tandem with regular features. RESEARCH, REFINE & REVISE Upon internal validation of designs, I tend to construct prototypes and initiate UX research testing. After receiving user feedback, I'll refine my designs, ensuring the modifications adhere to user expectations. Subsequently, I'll progressively finalize designs, present to PM and stakeholders, then move to a final sweep on the design. Once documented, I extend UX assistance to the engineering team. GET IN TOUCH: Connect Email Me LINKS: Home About CASE STUDIES Zwift Growth Meltwater Influencers Zwift Game Side Projects