status.invisible-systems.com Open in urlscan Pro
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Form analysis
1 forms found in the DOM

POST /subscriptions/new-email

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All Systems Operational
Uptime over the past 90 days. View historical uptime.
User Interface and APIs ? Operational
90 days ago

99.86 % uptime

Today
Network Servers ? Operational
90 days ago

99.99 % uptime

Today
Remote Communications ? Operational
90 days ago

99.87 % uptime

Today
Operational
Degraded Performance
Partial Outage

Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.


RELATED

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Archiving of data Dec 7, 2023 07:00 - Dec 14, 2023 23:00 GMT
At Invisible Systems, we’re always working behind the scenes to improve your
experience. Right now, we’re working on making some changes to our
infrastructure so that Real-Time Online is speedier and more reliable.

From Thursday 7th December, we’ll be making some changes that will impact
availability of historical data. Real-Time data will not be impacted and you’ll
be able to access your dashboards as usual.

During the maintenance period historical data access will be temporarily reduced
from two years to two weeks.

Should you require access to more than two weeks of historical data during this
period, please reach out to your Account Manager who will be able to help.

We’ll continue to update our status page with the latest information, you can
find it here - https://status.invisible-systems.com
Posted on Nov 29, 2023 - 14:20 GMT
Past Incidents
Nov 30, 2023

No incidents reported today.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
Database Connectivity affecting all services
Resolved - This issue is resolved
Nov 27, 19:43 GMT
Monitoring - The database connectivity issue has been resolved, and delayed data
has all been processed.

We will continue to monitor.
Nov 27, 18:50 GMT
Identified - We have been alerted to an issue with database connectivity
currently affecting all RTO services.

Our engineers have identified the issue and are looking to restore connectivity
as soon as possible.

Data will be delayed until this issue is resolved.
Nov 27, 18:33 GMT
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Connectivity Issues
Resolved - Our hosting provider carried out an emergency change on their
infrastructure yesterday evening. We have seen the routing issue resolved and
connections have remained stable since then.

This issue is now resolved.
Nov 21, 12:02 GMT
Update - Connectivity has now been restored. We are continuing to monitor.

Lorawan data is delayed slightly and backfilling, all other data was unaffected.
Nov 20, 15:33 GMT
Update - We are experiencing issues with connectivity again since 14:36.

This has been escalated as a priority incident with our hosting provider.

Only Realtime Online user interface is inacessible. Data is still being received
and processed from remote devices.
Nov 20, 15:08 GMT
Update - Issue reoccurred at 11:46 GMT, connectivity has now been restored, and
we are continuing to monitor.
Nov 20, 00:39 GMT
Update - Our hosting supplier has confirmed that their ISP is still
investigating this issue.

Updates will follow when there is any further information
Nov 19, 15:14 GMT
Update - We are continuing to monitor. Connectivity has been stable since 08:23
GMT.
Nov 19, 14:17 GMT
Update - This issue is reoccurring since 08:05.

Our hosting provider has confirmed they have an open case and escalated with
their connectivity provider.
Nov 19, 08:22 GMT
Monitoring - Connectivity has been restored.

Our hosting provider is investigating the cause of the issue.
Nov 19, 05:06 GMT
Investigating - We are currently investigating a connectivity issue affecting
Realtime Online and access to remote devices.

This is a re occurence of a previous incident and has been escalated to our
hosting provider.

This is affecting access to the Realtime Online user interface and delays to
Lorawan packet data which is currently buffering on the network server.
Nov 19, 04:56 GMT
Nov 20, 2023
Nov 19, 2023
Realtime Online Inaccessible
Resolved - Everything has remained stable for 30mins. This issue is resolved.
Nov 19, 01:17 GMT
Monitoring - This incident is now resolved, we are currently monitoring to make
sure systems return to normal.

Diagnostics informations has been captured to pass on to our hosting provider as
this is a reocurrence of a specific routing issue that occurred at 00:30
yesterday.
Nov 19, 00:51 GMT
Investigating - The Realtime Online user interface is currently inaccessible.

Data is still being received from remote devices.

We are investigating this issue and will update when we have more information.
Nov 19, 00:43 GMT
Nov 18, 2023
Connectivity Issue
Resolved - This issue is now resolved.

The routing issue affected the communications links between our datacentre and
AWS environments between 00:30 and 01:10.

This had an impact on Realtime Online user interface and Lorawan network server
connectivity.
Nov 18, 01:37 GMT
Monitoring - Connectivity appears to have been restored @ 01:10. We are
continuing to monitor the situation.
Nov 18, 01:26 GMT
Investigating - We are currently investigating an issue with global routing to
AWS IP prefixes we use for services hosted in AWS.

This is causing Realtime Online to be inaccessible from certain geographic
locations.
Nov 18, 01:22 GMT
Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

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