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 * What We Do
    * Magento
      * Magento Support
      * Magento Development
      * Magento Optimization
      * Magento 2 Upgrades
      * Magento 2 Starter Package
      * ERP and CRM Integrations
      * Custom Magento Extensions
      * Why Magento?
    * BigCommerce
    * eCommerce Marketing
      * Strategic Planning
      * Customer Acquisition
      * SEO & Content Development
      * Email Marketing
      * PPC Management
      * Social Media

 * About ParadoxLabs
    * Technology Partners
    * In The Community
    * Our Team
    * Our Process
    * Careers

 * Magento Extensions
 * Resources
    * Case Studies
    * White Papers
    * Blog

 * Login
    * Store Login
    * Support Login
    * Project Login

 * Contact

 * What We Do
   * Magento
     * Magento Support
     * Magento Development
     * Magento Optimization
     * Magento 2 Upgrades
     * Magento 2 Starter Package
     * ERP and CRM Integrations
     * Custom Magento Extensions
     * Why Magento?
   * BigCommerce
   * eCommerce Marketing
     * Strategic Planning
     * Customer Acquisition
     * SEO & Content Development
     * Email Marketing
     * PPC Management
     * Social Media
 * About ParadoxLabs
   * Technology Partners
   * In The Community
   * Our Team
   * Our Process
   * Careers
 * Magento Extensions
 * Resources
   * Case Studies
   * White Papers
   * Blog
 * Login
   * Store Login
   * Support Login
   * Project Login
 * Contact

 * Home
 * What We Do
 * Magento Support


MAGENTO SUPPORT


MAGENTO SUPPORT

Kelly Schwarz2023-01-25T11:27:36-05:00

ParadoxLabs, a Bronze Adobe Solution Partner, understands that your website
isn’t just a big financial investment, it’s your livelihood and plays a critical
role in the responsibility of providing for all of your employees.

Like any responsibility, you know that your website needs to be serviced to
operate smoothly and maintain its value. But you have meetings and appointments
to keep, emails to send and calls to make, and projects that require your
attention to stay on track.

ParadoxLabs’ managed Magento Open Source and Adobe Commerce support services can
help.

Our team of trained and certified Magento Developers have first-hand experience
providing companies of all sizes with expert support, delivering the results and
peace of mind you need to sleep at night.

ParadoxLabs’ managed Magento Open Source and Adobe Commerce support gives back
the opportunity to focus on the things that matter most to you.




MANAGED MAGENTO OPEN SOURCE AND ADOBE COMMERCE SUPPORT AGREEMENTS BEGIN WITH:

 * Website Code Audit
 * Code Repository
 * Production Deployment
 * Development Site*


AGREEMENT CUSTOMERS ENJOY THESE BENEFITS:

 * Magento-certified developer support
 * Dedicated account manager
 * Google-certified analyst reporting
 * Priority queue response
 * Magento Open Source and Adobe Commerce patches/updates
 * Quarterly reviews with actionable insights



> Your assistance was invaluable. Thank you again! -Joseph G.





> Thanks so much! ParadoxLabs is one of the finest companies we work with. We
> really appreciate your support. -Susan M.










MAGENTO SUPPORT TASKS CAN INCLUDE:


 * SITE MONITORING
   
   If your site isn’t up, your bottom line is down. With ParadoxLabs’ Magento
   Open Source and Adobe Commerce site monitoring, you can relax knowing your
   site is in the hands of professionals and will experience as little downtime
   as possible.


 * HELP DESK SUPPORT
   
   From 8:00am to 5:00pm EDT, we’re just a phone call or email away to answer
   questions or create a ticket. For the rest of the time, you can access the
   help desk 24/7 at support.paradoxlabs.com.


 * SITE MAINTENANCE
   
   An eCommerce website has a ton of moving parts and sometimes those parts
   don’t work the way they should. We’ll be here to fix the problems and get
   everything up and running again.


 * UPDATES
   
   There will always be updates and new releases of Magento Open Source and
   Adobe Commerce, or for any and all software you use. We will be there to
   upgrade it and make sure everything is integrated and functioning as it
   should.


 * CODE AUDIT
   
   This comprehensive site audit, performed by a Magento-certified developer,
   evaluates your current code for security, health, and performance. We provide
   recommendations that we can implement for you, or you can give them to your
   in-house staff.


 * BACKUPS
   
   Things happen – sites can crash, they can be hacked, and they can cause
   problems. Having a recent backup means you can easily return to the last
   correct version of your site.


 * RECOMMENDATIONS
   
   We’ll keep you up to speed and let you know if there is anything on your site
   that could be improved, from a piece of code to a better extension, to a new
   integration.


 * PRIORITY RESPONSE
   
   You know the ins and outs of your business better than anyone. When you
   report an issue to us, you can set the priority as low, medium, high, or
   urgent, all without incurring any extra cost.


 * PROMO SUPPORT
   
   As you plan promotional offers and discounts, we will make sure the
   transactions run smoothly for you and your customers.


 * DEVELOPMENT
   
   If you have a custom project or want some development work on your site, no
   problem. You decide how to use your hours, so why not benefit from our
   talented developer team?


 * EXTENSIONS
   
   We will install any extensions you purchase, even if they are not ours. We
   will make sure they are set up properly and work correctly with the other
   parts of your site.


 * TRAINING
   
   Whether you’re new to Magento or want to take a bigger role in managing your
   site, we will train you and your team on the topic of your choosing.

--------------------------------------------------------------------------------

Interested in ParadoxLabs Magento Commerce Support?

SCHEDULE A CALL



PO Box 1296, Lancaster, PA 17608
PH: (717) 431-3330 | EM: info@paradoxlabs.com
M - F / 8A - 5P EST
© Copyright ParadoxLabs 2023
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