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BEST PRACTICES FOR RETAINING AND GROWING CUSTOMERS

By: AirKit View more from AirKit >>

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DOWNLOAD THIS NEXT:

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HOW TO IMPROVE CUSTOMER LOYALTY

By: Qualtrics

Type: White Paper



Loyalty is often seen as the getaway to even greater business success. Why?
Because loyal customers spend more frequently, they’re more likely to recommend
you to others and they’ll help you grow revenue too. With this in mind, it’s no
wonder that loyalty is such a highly regarded metric of customer experience
success.

Find out how to improve customer loyalty, grow revenue, and measure the success
of your actions with this step-by-step guide.




 * MORE LESS


THESE ARE ALSO CLOSELY RELATED TO: "BEST PRACTICES FOR RETAINING AND GROWING
CUSTOMERS"

 * Download
   
   WHY EMOTIONAL CONNECTIONS ARE VITAL TO DELIVERING OUTSTANDING CX
   
   By: Intrado
   
   Type: White Paper
   
   
   
   Many companies invest significant resources into mapping their customer
   experience and tracking the customer journey across physical stores, contact
   centers, their website and digital channels.
   
   Yet too often they only measure success and effort without understanding how
   a customer feels about their interactions with their brand.
   
   Read this white paper to explore research surrounding the impact of emotional
   connections on good customer experiences, and get tips on establishing these
   connections with your customers.
   
   
   
   
    * MORE LESS

 * Download
   
   INTRADO CX MOSAIC PLAYBOOK
   
   By: Intrado
   
   Type: eBook
   
   
   
   Mosaic by Intrado enables customers to converse dynamically and naturally—as
   they normally would— with an Intelligent Virtual Assistant that ‘understands’
   dynamic human conversational dialogs.
   
   This playbook explains the value proposition that Mosaic delivers through its
   expansive functionality and advanced technology.
   
   Download your copy to learn more.
   
   
   
   
    * MORE LESS


FIND MORE CONTENT LIKE WHAT YOU JUST READ:

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 * 3 KEY INGREDIENTS TO A SUCCESSFUL DIGITAL EXPERIENCE
   
   By: Qualtrics
   
   Type: eBook
   
   In this guide, explore the 3 key ingredients to a world-class digital
   experience that can help you design and deliver experiences that drive
   customer spend, satisfaction, and loyalty during this unprecedented time.
   
   Download

 * 10 MUST-READ WORKS BY CX THOUGHT LEADERS
   
   By: Qualtrics
   
   Type: White Paper
   
   Welcome to Qualtrics’ 2021 edition of their Customer Experience (CX) reading
   list—the invaluable list of 10 must-read works by thought leaders. Download
   your copy to explore their top picks.
   
   Download

 * DELIVER AN OUTSTANDING CX WITH IMPROVED SERVICE DESIGN
   
   By: Intrado
   
   Type: White Paper
   
   Learn about the key role service design plays in delivering outstanding
   customer experiences, and how to get started in this white paper.
   
   Download

 * EFFECTIVE CUSTOMER JOURNEY MAPPING FOR IMPROVED EXPERIENCE
   
   By: Intrado
   
   Type: White Paper
   
   Open this guide to learn how to effectively map your customers’ journeys from
   your customers’ points of view, as well as deliver customer experiences that
   engage with customers at the most critical times in their journeys.
   
   Download

 * GLOBAL CONSUMER TRENDS FOR 2022: FORGING HUMAN CONNECTIONS
   
   By: Qualtrics
   
   Type: eBook
   
   Today’s customers want to feel valued, and they want better quality service,
   with a two-way relationship forged by feedback and action. And these
   expectations can leave CX professionals overwhelmed. Read this survey report
   to discover 4 key consumer trends and learn what actions will convince
   customers to not only stay but spend more in 2022.
   
   Download

 * COMMUNICATION & THE ROLE OF EMPLOYEE EMPOWERMENT
   
   By: RingCentral
   
   Type: eBook
   
   Read this e-book to explore 5 communication experiences that illustrate how a
   unified communications and collaboration strategy can create an effortless
   employee experience that allows your team to better serve shoppers at all
   stages of their journey.
   
   Download

 * YOUR ROADMAP PAST 10 DILEMMAS IN THE WAY OF CX SUCCESS
   
   By: Aisera
   
   Type: White Paper
   
   In this Gartner Strategic Roadmap, you’ll learn how you can develop a 3-year
   roadmap to deliver high impact business outcomes and superior experiences.
   Continue reading to discover 10 dilemmas you will face on this journey and
   explore how your roadmap can address these issues.
   
   Download

 * CUSTOMER EXPERIENCE VS. EXPERIENCE MANAGEMENT
   
   By: Qualtrics
   
   Type: White Paper
   
   In the past year, organizations have swapped out traditional customer
   experience (CX) in favor of a more modernized experience management (XM). In
   this guide, Qualtrics explores how the lessons learned in 2020 will shape the
   next decade of CX and XM as the skills CX professionals have expanded to
   touch the entire ecosystem.3
   
   Download

 * 7 WAYS TO IMPROVE YOUR CALL CENTER
   
   By: Call Center Studio
   
   Type: White Paper
   
   Read this eBook to review 7 best practices that can help you improve call
   center operations.
   
   Download

 * 3 MAIN BENEFITS OF CALL CENTER STUDIO’S PLATFORM
   
   By: Call Center Studio
   
   Type: White Paper
   
   In order to build the best brand perception and ensure supreme CX and ROI,
   you need to pick a call center solution tailored to your unique requirements.
   Learn about Call Center Studio’s platform and its unique capabilities,
   promises, and advantages in this eBook.
   
   Download

 * CUSTOMER EXPERIENCE STUDY: ROI OF CX IN 2021
   
   By: Qualtrics
   
   Type: eBook
   
   In partnership with the Qualtrics XM Institute, Qualtrics spoke to nearly
   18,000 consumers around the world to understand how their experiences impact
   3 loyalty metrics – trust, advocacy and likelihood to purchase more. Read on
   to dig deeper into these loyalty metrics, how they vary by 17 different
   industries, and more.
   
   Download

 * 6 KEY BENEFITS OF E-WALLET PAYMENTS FOR STRONGER CX
   
   By: Intrado
   
   Type: Resource
   
   Download this product overview to discover 6 key business benefits of
   e-Wallet Payments powered by Eckoh, learn how their solution works, and find
   out if it’s right for your business.
   
   Download

 * CONVERT DISRUPTION INTO INNOVATION WITH PROACTIVE COMMUNICATIONS AT SCALE
   
   By: Intrado
   
   Type: Case Study
   
   Explore this case study to learn how a national retail pharmacy partnered
   with Intrado to reach as many customers as possible in preparation for a
   weather event, and discover how their proactive communications strategy
   enabled this pharmacy to turn an emergency into an opportunity to improve the
   customer experience.
   
   Download

 * AN ANALYST FIRM’S ASSESSMENT OF THE VOICE OF THE CUSTOMER PLATFORM MARKET
   
   By: Qualtrics
   
   Type: Analyst Report
   
   Voice of the customer (VoC) platforms offer a range of capabilities that help
   you understand customers and improve your CX. Access your copy of this
   Gartner Magic Quadrant for VoC platforms to learn which vendors are offering
   solutions recognized as leading the pack and find those best suited for your
   company and use case.
   
   Download

 * HOW INTRADO HELPED A PHARMACY SPREAD CRITICAL INFORMATION DURING A WEATHER
   EVENT
   
   By: Intrado
   
   Type: Case Study
   
   Explore this case study to learn how a retail pharmacy partnered with Intrado
   to inform as many customers as possible about their mobile pharmacy trailer
   in preparation for a weather event, and discover how their proactive
   communications strategy enabled this pharmacy to turn an emergency into an
   opportunity to improve the customer experience.
   
   Download

 * SERVICENOW RECOGNIZED AS A LEADER FOR THEIR CUSTOMER SERVICE MANAGEMENT
   SOLUTION
   
   By: ServiceNow
   
   Type: Blog
   
   ServiceNow was recently named a Leader by Gartner in their 2021 Magic
   Quadrant for CRM Customer Engagement Center. Learn about ServiceNow’s
   Customer Service Management solution, why they were named a Leader, in this
   blog post.
   
   Download

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