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Booking and Reservations


HOSPITALITY BOOKING SOFTWARE

Drive more bookings and be discovered by new customers with Access Collins, the
ultimate hospitality booking software, from £135 per month, per site. No matter
the service industry you’re in, whether it’s restaurants, hotels, pubs or clubs,
our hospitality booking software will adapt to suit your needs.

Seamlessly manage bookings, tables and guest interactions while getting in front
of 4 million monthly visitors on our partnership platform, DesignMyNight.

See pricing Book Demo



LOOK AFTER YOUR GUESTS AT EVERY STAGE OF THE CUSTOMER JOURNEY

From discovery to booking and even managing post-visit communication, Access
Collins hospitality booking system has you covered.

PROMOTE YOUR VENUE

Be in front of an audience that spans over 3.9 million monthly visitors and over
61 million monthly Google impressions

See DesignMyNight partnership

IMPROVE YOUR CONVERSION RATE BY AN AVERAGE 24%

Manage all booking enquiries from your website, over the phone or social
channels in one central system

SAVE HUNDREDS OF HOURS OF TIME

Automate and digitalise manual tasks - take real-time bookings and send
automated booking reminders and follow ups

A BOOKING SYSTEM THAT CATERS FOR EVERYONE

From single sites to multi-sites, our booking system supports all types of
hospitality venues from bar, pub, restaurant reservations, immersive experiences
or competitive socialising venue and more.


CENTRALISE AND SIMPLIFY WITH OUR HOSPITALITY BOOKING SOFTWARE

Access Collins provides the tools that enable you to take real-time bookings and
enquiries, with full flexibility over payment options, through one reservations
website widget to manage your guests’ journey from start to finish.

Digital table management Manage enquiries and customer communications Collect
deposits Take pre-orders Queue management Reserve with Google Comprehensive
reporting Integration

DIGITAL TABLE MANAGEMENT

Move away from manual floor plans and gain digital visibility of your available
floor space with our flexible table management tool. Helping you manage busy
times, turn tables quicker or fit in more bookings – to support your operational
goals.

 * Easy-to-use drag and drop functionality to lay out your venue for service
 * Plan ahead for special occasions, busy events and festive seasons to maximise
   space
 * Manage your space and plan for large table bookings, groups and events
 * One click run sheet generator displays your heads for the night, breakdown of
   bookings, and notes for each table, deposit codes and more
 * Smart space finder tools to view which of your venues has space on certain
   date ranges, times and even by area to redirect customers to an alternative
   venue

Book Demo

MANAGE ENQUIRIES AND CUSTOMER COMMUNICATIONS

Our enquiry management tool allow you to manage all inbound and outbound
reservation enquires within the booking system.

Access Collins allows you to tailor the look and feel of all email
communications to your customers, to suit your brand.  

 * Send branded customer communications
 * Set up email templates, upload menus and venue photos to one central cloud to
   use in your customer communications 
 * Use smart features to send automated booking reminders, follow ups and manage
   inbound table reservation emails through your own internal reservations
   mailbox 
 * Access Collins Mail and Access Collins Call enable you to manage enquiries
   and bookings automatically and through one system 

Book Demo

COLLECT DEPOSITS

Collins Pay, our hospitality booking system’s dedicated payment feature, offers
you more flexibility in processing deposits at the point of booking. Securing
reservations with a deposit can help you reduce no-shows and offer security for
large party bookings and events.

 * Take a deposit at the point of booking – especially at busy times such as
   Valentine’s Day or Mother’s Day to reduce the incidence of no-shows on busy
   dates
 * Secure large party bookings so you can recover costs in the event of last
   minute cancellations

Book Demo

TAKE PRE-ORDERS

Collins Pay also delivers extra payment functionality at the point of booking to
collect pre-orders so your guests can easily choose to pre-order as part of the
booking process.

 * Reduce the manual follow up and management of large party bookings with
   automated guest communications and simple collection of pre-orders via a link
   shared by the lead booker
 * Add upsell options to the booking process by allowing guests to pre-order
   drinks bundles, food packages and items to enjoy on arrival.
 * Capture allergen information at the point of booking and display only menu
   options suitable for the allergic guest to minimise risk of pre-ordering
   dishes containing listed allergens
 * Online and automated pre-ordering tool with allergen filters, enables you to
   send customers online, digitised menus for them to fill out and send to on to
   the rest of their party 

Find out more about our restaurant pre-order system

QUEUE MANAGEMENT

Collins LiveWait eases queue management for your front-of-house teams and
ensures you have an efficient process for turning tables quickly to accommodate
the most bookings during busy periods.

 * Provides a virtual queue with up-to-the-minute wait time
 * Guests can add themselves to the queue and get updates on the wait time and
   remove themselves – all without any manual input from your staff
 * Guests receive a notification when a table becomes available for efficient
   turnaround of customers
 * Automated queuing technology for your host and guests allows you to manage
   your queue with live, up-to-date wait times, plus interactive and automated
   SMS messages for your customers 

Book Demo

RESERVE WITH GOOGLE

Reserve with Google is changing online reservations by allowing potential
customers to book directly from Google listings and Google Maps, so they never
leave Google to make a reservation.  

These bookings go straight into the Access Collins system, which was the first
booking system to offer customers the ability to also manage enquiries,
particularly bigger parties and group bookings, through Google.  Enquiries from
Google listings and Google Maps come directly into Access Collins, putting our
customers in the unique position of being able to quickly and easily respond to
enquiries, bringing them additional revenue from converting larger bookings. 

Book Demo

COMPREHENSIVE REPORTING

Detailed reporting data enables you to analyse performance at a site or group
level, and understand which channels are driving the most footfall and bookings.
Whether a Finance Director, Operations Manager or General Manager, you can get
instant access to all the data you need. 

 * Detailed reports from a venue group and individual venue level 
 * Instant access to customer information such as birthdays, booking history and
   more using our tagging tools 
 * Access all your data via our API and extract into your own back of house
   reporting tools 
 * Cloud-based for instant access from any device and location – whether in
   office or travelling between sites 

Find out more reporting and analytics tools for your business

INTEGRATION

 * Our open API enables you to connect to your EPOS provider, CRM system,
   reporting tools and other external systems to and from Access Collins 
 * Manage all inbound and outbound reservation emails within Access Collins 
 * Ability to take online PCI compliant payments and card authentications either
   online at the point of booking (with no staff interaction needed), or for
   larger groups as a deposit to secure the booking
 * Lets your customer book directly from your website or make an enquiry
   depending on the rules set up to differentiate between what comes as a
   confirmed booking or an enquiry to be followed up by a member of your sales
   team. No need for a separate contact form or redirect to a third party site
   which helps keep the process simple and increased conversion rates 
 * For those venues needing to sell tickets for one off or on-going events,
   Access Collins has a back-end integration with our ticketing software, Access
   Tonic. The integration enables the automatic sending of ticket purchases
   through to Access Collins as confirmed bookings which means venues can view
   all their bookings in one place and apply useful tools in Access Collins,
   such as table allocation and pre-order, to ticket purchases. 

Watch webinar to find out more on the integration between our reservation system
and EPoS solution >


TRUSTED BY 8,000+ RESTAURANTS, BARS, PUBS AND CLUBS




PROMOTE YOUR VENUE TO 3.9 MILLION MONTHLY VISITORS

Partner our hospitality booking system with a powerful marketing engine in the
form of the UK’s largest (and dare we say best) hospitality discovery
platform, designmynight.com. 

Be part of an audience that spans over 3.9 million monthly visitors and over 61
million monthly Google impressions, along with a monthly reach of over 3.6
million on Google. 

 * Showcase your venue on the designmynight.com website with simple admin tools
   so you can keep your listing and brand up to date. 
 * Promote your venue to an active hospitality-loving targeted audience across
   multiple channels that match your marketing requirements. 
 * Maximise pre-booked business and take new bookings for key dates such as
   Mother’s Day, Valentine’s Day and Christmas, including all of the major
   sporting events such as World Cup and the Euro’s. 

Find out more about DesignMyNight and Access Collins partnership
Play Video


WITH OUR HOSPITALITY BOOKING SOFTWARE, OUR CUSTOMERS HAVE ACHIEVED…



14 %

MORE BOOKINGS/ENQUIRIES

from your website

24 %

INCREASED CONVERSION RATE

from enquiries

1000

HOURS SAVED

each year through increased efficiency


WHAT OUR CUSTOMERS SAY ABOUT OUR HOSPITALITY BOOKING SOFTWARE

01 08

BOXPARK

"Working with Access has been a really positive experience for us. Through the
insights provided by Acteol CRM, we see the visit data, what our customers are
spending, and what products they're buying. It gives us much more insight into
our customers.

We’ve grown bookings incredibly…it’s not even a percentage increase of what we
were before, it’s night and day what we were able to take and process."

View case study

02 08

MITCHELLS AND BUTLERS

"Collins really allows us to view, track and also drive our conversion rates
across all of our businesses, across the whole portfolio. Now we’re converting
80% plus across all of our brands, whether it be restaurant or wet led."

Read case study

03 08

FULLERS

Family-run brewery Fuller’s were looking for a booking system that would suit
their range of unique and charming pubs and bars that deliver friendly service
and first-class ales.

Since choosing Access Collins, Fuller’s have boosted online bookings by 42% and
freed up time for the team to focus on what’s important to them – their
customers.

View case study Book Demo

04 08

CROESO PUBS

"The reservation numbers and resulting income speak for themselves but having a
straightforward process that assists with time management is a massive help – we
have so much more time back to focus on other areas of the business. The
integration & support we have had from the Access Collins team has been amazing,
from our initial contact through to getting an instant response and fix to a
teething issue."

View case study Book Demo

05 08

THE LAINE PUB COMPANY

"Bookings have increased. It's the efficiency of getting customers booked into
our pubs quicker, has increased our sales and booking rates as well."

View case study Book Demo

06 08

THE SCOTSMAN GROUP

"Since going live with Access Collins we’ve seen a gradual increase in our
overall conversion. On our previous system, we were converting an average of 20%
of enquiries, but this rose to 40% with Collins and we are now sitting at an
impressive 78% conversion rate."

View case study Book Demo

07 08

WAHACA

"The flexibility that Access Collins allows through its enquiry management
features were key to getting buy-in internally and maximising trade."

Book Demo

08 08

WE ARE BAR

"We have been able to maximise floor space, turning tables, and most importantly
our own time; Collins is wonderfully simple to use."

Book Demo




MANAGE EVERY ASPECT OF YOUR RESERVATIONS AND ENQUIRIES

Download Brochure See pricing





OUR HOSPITALITY BOOKING SYSTEM WORKS WELL WITH...



EPOS

Run a more profitable business, as well as provide exceptional guest experiences
from one trusted source.

View hospitality EPoS

TICKETING SOFTWARE

Event ticketing software enables you to explore a new line of revenue for your
venue and help generate pre-booked sales.

View ticketing software

GIFT VOUCHER SOFTWARE

Easy-to-use online voucher system can help your loyal customers share your venue
through purchasing gift vouchers 

View gift voucher management software

RESTAURANT MARKETING SOFTWARE

Drive engagement, increase loyalty and maximise your ROI with our marketing
software for restaurants. 

View marketing software


RELATED RESOURCES

More about driving more bookings at your venue, managing enquiries and
generating more sales with hospitality booking software

Article

Different types of booking systems and which is best for your restaurant

Read more
Article

How to switch to a new online booking and reservation system

Read more
Article

How to optimise your restaurant seating layout

Read more

Navigating the challenges of integrating hospitality CRM and booking systems

Read more
Webinar

Drive footfall and increase revenue

Read more
Article

What is the best restaurant reservation system in the UK?

Read more
Blog

Best ways to promote immersive experience venues

Read more
Article

How does an online restaurant booking system work?

Read more



FAQ'S FOR RESERVATION BOOKING SYSTEM





What is a hospitality booking system?

A hospitality booking system is an important part of the software that supports
hospitality operations as it streamlines and simplifies the booking process
across all channels, meaning you have more enquiries converted into bookings.

Online booking management software gives you full visibility over your bookings
and also allows you to flexibly manage and optimise your venue space. In
addition, online reservation management enables you to manage pre-orders and
take deposits at the point of booking, enabling you to more accurately plan
stock and reduce no-shows.

An effective hospitality reservation system has many business benefits, such as
increasing conversions of enquiries, maximising sales opportunities
by optimising your venue space, reducing no-shows through pre-visit
communications and payments and helping manage busy periods with queue
management features.

Find out more about the best restaurant reservation system for you

What are the benefits of a hospitality booking system?

An effective hospitality reservation system has many business benefits, such as
increasing conversions of enquiries, maximising sales opportunities by
optimising your venue space, reducing no-shows through pre-visit communications
and payments and helping manage busy periods with queue management features.


Find out more about the best restaurant reservation system for you.

What are the two main types of hospitality booking systems?

There are two main types of booking systems in existence:

 * 1. consumer-facing online reservation websites run by a third-party
 * 2. operator-facing reservation system software that integrates with your
   website.

Both will help you take reservations for your restaurant, but in different ways
and with varying benefits.

Find out more about the different types of booking systems, and the pros and
cons of each >

 

How to improve your venue's reservation system?

You can improve the efficiency of your venue's reservation system by adopting a
digital reservation system that allows all enquiries to be managed from one
centralised platform. Having an efficient and simple-to-use reservation system
is essential for the smooth operation of your restaurant.

The advantage of a digital reservation system over manual booking diaries allows
you to keep an accurate and up-to-date record of reservations that can be
accessed easily. As pre-orders and dietary information can be stored along with
the booking, there is less room for human errors or missing information,
allowing for a better experience for your guest.

Online hospitality booking software also enables you to optimise sales
opportunities by optimising your venue space and reducing no-shows by offering
pre-orders and deposit-taking at the point of booking.

How can you determine the ROI of your booking system?

An efficient way to assess the return of your investment on a reservation system
is to calculate your baseline (number of bookings, table turnaround rate, etc.)
and compare it to the results after implementation.

Find out more about the ROI of restaurant reservation systems

How much does a hospitality booking system cost?

Pricing structures of reservation management systems can vary depending on the
provider. 

In addition to the main pricing elements, there are other costs that you may
need to consider, such as training and set up fees, integration fees and add-on
features.

Find out more about how much a restaurant reservation system costs in our guide.

See Access Collins pricing and packages


EXPLORE OUR HOSPITALITY SOLUTIONS

Industry leading hospitality software to drive efficiencies, improve profit
margins and reduce administration time

Simplify the customer experience and increase speed of service with hospitality
EPoS, kitchen display system and mobile order and pay system

Track every guest interaction to create a powerful Single Customer View with
hospitality CRM

Control your procurement process with complete visibility of expenditure for
maximum savings with purchase to pay software, menu management software and food
waste management software

Drive more bookings, raise your venue’s profile and generate more sales with
restaurant booking system and table management software

Manage your tickets and guest administration, promotions and sales of any kind
of event with ticketing software

Simplify and automate employee management with HR software for hospitality,
payroll and hospitality LMS

Easy-to-use online gift voucher management software that allows you to make
extra sales in your bar, restaurant or hotel with no set up costs.

Replace your paper processes with digital checklists and record logs 

Automate workflow, reduce paperwork and make speedy fixes with property
maintenance software

 * Hospitality CRM
 * CPL Learning
 * Booking and Reservations
 * EPoS
 * Property Maintenance
 * Order and Pay
 * Access Procure Wizard
 * People for Hospitality
 * Tonic Ticketing


© 2024 The Access Group
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About Access
 * Contact Us
 * Company News
 * Our Management Team
 * Blog
 * Our Offices
 * Our Global Operations Centres

Contact
 * 0845 345 3300
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