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Effective URL: https://fivetran.com/docs/applications/gainsight-customer-success?utm_medium=email&utm_medium=email&utm_medium=email&...
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DOCUMENTATION Start Trial DOCUMENTATION * Getting Started * Core Concepts * Architecture * Data and Credential Encryption * Free Trials * Free Account Trial Setup Using Your Own Destination * Free Account Trial Using a Fivetran-Managed Destination * Free Account Trial FAQ * How Free Trial Works * New Connector Free Use Period * Fivetran IPs * IPs FAQ * Add Fivetran IPs * Confirm Fivetran IPs Are Safelisted * System Columns and Tables * Sync Overview * Fivetran Dashboard * Account Management * Customer-Managed Keys * AWS CMK Setup Guide * Azure CMK Setup Guide * Okta SCIM * Role-Based Access Control * Role-Based Access Control FAQ * Permission Matrix * Single Sign-On * Azure Active Directory SSO * Google Workspace SSO * Okta SSO * OneLogin SSO * PingOne SSO * Account Management FAQ * Change User Email ID * Get Account Administrator Access * Two-Factor Authentication * View Support Requests * Connectors * Schemas * Usage * Connectors FAQ * SSH Tunnel - Many Connectors * Delete a 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Table level and connector level History API configurable check API configuration Priority-first sync Fivetran data models Private networking -------------------------------------------------------------------------------- SETUP GUIDELINK Follow our step-by-step Gainsight Customer Success setup guide to connect Gainsight Customer Success with your destination using Fivetran connectors. -------------------------------------------------------------------------------- SYNC OVERVIEWLINK INCREMENTALLINK Fivetran syncs most Gainsight tables using incremental syncs. To perform incremental syncs, we need reliable timestamp fields. Timestamp fields allow us to detect the rows that have changed since the last sync and sync only the new or modified data. We use one of the following timestamp fields to track when data was last updated in the source tables: * modified_date * modified_at * created_date * created_at * last_change_modified_date * last_used_timestamp * login_time RE-IMPORTLINK Fivetran re-imports the tables without the timestamp fields. The following tables doesn't have any timestamp fields for incremental syncs and we re-import them in full to update: * ACTIVITY_ATTENDEE * AO_PARTICIPANT_ACTIVITY_ANALYTICS * AO_LINK_CLICKED_ANALYTICS * AO_ANALYTICS * DA_PICKLIST * REPORTING_CATEGORY The re-import frequency depends on the time it takes for a table to re-sync. Table Import Duration Import frequency 3 seconds or less Every sync Between 3 seconds and 5 minutes Once a day if the sync frequency is 24 hours; otherwise, twice a day More than 5 minutes Once a week -------------------------------------------------------------------------------- SCHEMA INFORMATIONLINK This schema applies to all Gainsight Customer Success connectors. To zoom, open the ERD in a new window. -------------------------------------------------------------------------------- SYNCING EMPTY TABLES AND COLUMNSLINK Fivetran can sync empty tables and columns for your Gainsight Customer Success connector. For more information, see our Features documentation. -------------------------------------------------------------------------------- QUESTIONS? We're always happy to help with any other questions you might have! 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