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Submitted URL: https://careers.fedex.com/jobs/25736-520336?lang=en-us&utm_source=jobalerts
Effective URL: https://careers.fedex.com/fedex/jobs/25736-520336?lang=en-us&utm_source=jobs
Submission: On December 08 via api from US — Scanned from DE

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OPS MANAGER - STATION

CAROUSEL_PARAGRAPH


 * Walker, Michigan
   
   
   
   
   
   
   
   
 * Operations, Supply Chain & Logistics, Transportation Services, Warehouse &
   Distribution
   
   
   
   
   
   
   
   

FedEx Ground
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JOB DESCRIPTION

Auto req ID: 322083BR
Position Type: Full time
Employee Type: Non-Exempt



JOB SUMMARY



FedEx Ground (FXG) is looking for a frontline manager. This Operations Manager
role is crucial to FedEx and our commitment to serving as the engine of today’s
e-commerce economy with our on-time delivery of millions of packages each day.

The best fit for this role is someone with the same drive for excellence,
continuous improvement, and safety that FedEx strives to achieve each day. This
person should have a strong ability to lead others and share our values of
embracing a diverse, inclusive, and engaged workforce. More than 40% of our
leaders at FedEx Ground started their FedEx careers on the front line. Come join
a company with a passion for employee development and a future that is moving
our economy forward.

What makes you a good fit for this role?
• A background in leadership, mentoring and/or coaching
• Excellent verbal and written communication skills
• Experience and understanding of warehouse, sortation, transportation, or order
fulfillment environments
• Experience performing basic computer functions

What you will do in this role (day-to-day):
• Embrace safety as a precondition for all that we do
• Lead and coach a team of Package Handlers
• Manage specific day-to-day operations within the facility
• Make your team feel valued and welcome through employee engagement
• Exhibit professionalism when leading and coaching a diverse team

Unique Job Elements
• Work a flexible schedule, including weekends, holidays, and during inclement
weather
• A work environment that is not temperature controlled
• Work in a building with strict security requirements
• Contribute to a fast-paced team with constant package volume that must be
safely handled throughout the building




ESSENTIAL FUNCTIONS

• Serves as a champion for FXG’s Safety Above All Culture and supports all
related initiatives
• Management responsibilities include, but are not limited to: hiring,
terminations, coaching, training, recognition and rewards, performance
evaluation and management, discipline, addressing employee concerns and staff
productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations
within the station or hub
• Responsible for assigning and managing employees to ensure the safe and
efficient sortation of packages through the facility, minimizing operational
cost and maximizing operational quality, including the movement, tracking and
administration of trailers (in conjunction with the linehaul department as
applicable)
• Analyzes operational performance through direct observation, interpretation of
reports and collaboration with others. Determines opportunities for improvement
of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce
communication and understanding of operational updates and daily goals; Includes
communication and public speaking to small and large audiences on a regular
basis
• Participates in the development of and responsible for administering company
employee relations strategies, including maintaining the confidentiality of such
material and matters
• Participates in the development of and responsible for administering company
safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as
appropriate
• Responsible for training new employees regarding job duties and performance
expectations and ensuring compliance with FXG policies, procedures and other
training requirements, including but not limited to training related to quality
assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching,
and dock safety
• Mentors and develops critical skill sets for new and/or less-experienced
Operations Managers
• Adapts quickly to change to meet dynamic business needs; Displays flexibility
and appropriate sense of urgency, while leading and engaging employees in a
positive and professional manner

Non-Essential Functions:
• Performs other duties as assigned


MINIMUM EDUCATION

• High school diploma or GED required; Bachelor’s degree in Business, Logistics
or a related area preferred


MINIMUM EXPERIENCE

• 6 months experience as a Package Handler at FedEx Ground OR
• 6 months experience working in a fast-paced environment such as retail,
hospitality, fulfillment center, warehouse, dock, or stock room/stock functions
OR
• Military experience with honorable discharge OR
• Supervisory experience OR
• Certification program or Associate’s degree in a related area or 2+ years of
college courses towards a degree (in lieu of experience)
• Prefer candidates with a Bachelor’s degree


REQUIRED SKILLS, ABILITIES AND / OR LICENSURE

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team
and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish
goals
• Verbal and written communication skills necessary to communicate with various
audience levels and group sizes
• Ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and
written information
• Software skills, including use of Microsoft Office software and web-based
applications
• Ability to maintain a working knowledge of relevant technology-based projects,
including various devices and computer- based applications
• Ability to mentor, coach and act as a knowledge resource to other employees.

% of Travel for the Position: 0-25%
Address: 3466 Shippers Drive
City: Walker
State: Michigan
Zip Code: 49544
Domicile Location: FXG-US/USA/P495/Grand Rapids Colocation



EEO STATEMENT

FedEx Ground is an equal opportunity / affirmative action employer
(Minorities/Females/Disability/Veterans) committed to a diverse workforce

Search Engine Description: Operations
Supply Chain & Logistics
Transportation Services
Warehouse & Distribution

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 * FEDEX.COM

 * CUSTOMER FOCUS
   New Customer Center Small Business Center Service Guide Customer Support

 * COMPANY INFORMATION
   About FedEx Investor Relations Employee and Applicant Privacy Notice

 * FEATURED SERVICES
   FedEx One Rate FedEx SameDay FedEx Home Delivery Healthcare Solutions Online
   Retail Solutions Packaging Services

 * COMPANIES
   FedEx Express FedEx Ground FedEx Office FedEx Freight FedEx Custom Critical
   FedEx Logistics
   FedEx CrossBorder FedEx Supply Chain

 * OTHER RESOURCES
   FedEx Compatible Developer Resource Center FedEx Ship Manager Software FedEx
   Mobile

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