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Send

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We’re hiring self-employed Couriers nationwide, click here to learn more and
apply


- TRACKING YOUR PARCEL IS EASY WITH EVRI


TRACK

To track your UK parcel, enter your 16 digit tracking number or 8 digit calling
card number.

Tracking number *
0/16

Track
Need help finding your tracking number? Need to track an Evri International
Parcel?


TRACK YOUR PARCELS EVERY STEP OF THE WAY

Whether you've dropped your parcel off at a ParcelShop or Locker, your courier
has collected it or you're waiting for your delivery, you can track your package
throughout its journey.


MY PLACES

Your delivery settings for all your parcel deliveries.


Get started


DIVERT YOUR PARCEL

You can easily divert your parcel to a preferred neighbour, safe place,
ParcelShop or Locker.


Track a parcel


NEED HELP TRACKING?

Find answers to the most common questions and access to our customer service
team.


Help centre


USE THE 16 CHARACTER PARCEL TRACKING CODE

We give every parcel that travels through our network its own 16 character
tracking code, whether it’s coming from your favourite retailer or a friend.

You’ll need to get your parcel’s tracking number from its sender – retailers
usually send this to you by email with information about your delivery.

Just enter this number into the tracker, above.

Track a parcel


USE THE 8 DIGIT CALLING CARD NUMBER

If your courier has tried to deliver your parcel they’ll leave a calling card
that has an 8 digit number printed on it. Enter this number in the box to get an
update on your tracked postage.

Track a parcel


HOW DO I TRACK MY RETURNS PARCEL?

You can track a parcel you're returning in the same way as one you're receiving.
All you need to do is enter the 16 character parcel tracking code into the
tracker. If you're returning a parcel using a Print In ParcelShop device, make a
note of the long number underneath the printed label and enter it in the box
above.

Track a parcel


HOW DO I TRACK MY INTERNATIONAL PARCEL?

You can track an international parcel in exactly the same way you’d track a UK
parcel, but you’ll need to use our International tracking tool.

International tracking tool

FREQUENTLY ASKED QUESTIONS

How do I divert my parcel?


If you have a parcel that’s due to be delivered and you’d like to divert to a
neighbour or safe place, first go to our parcel tracking page.

Enter your parcel’s 16-digit tracking number and delivery postcode.

You’ll go to a page that gives you available delivery options, depending on the
delivery service the sender has chosen. 

Depending on what kind of service the sender has selected you’ll either be able
to divert to a safe place or neighbour or neighbour only. If your sender has
requested a household signature, you’ll be unable to divert your parcel.

What can I do if I haven't received my parcel?


If you’re still waiting on your parcel and it’s been with us for over 7 days,
please let the sender know so that they can get in touch with us, and we can
look into it.

Can I collect my parcel?


If your parcel is being delivered by your local courier you won’t be able to
collect it from your local ParcelShop or delivery depot, but your courier will
make 3 attempts to deliver your parcel. 

If you don’t think you’ll be in for the next attempt you can ask your courier to
deliver your parcel to a neighbour, or another safe place. Go to divert your
parcel.

I won't be in at my expected delivery time


You can now divert your parcel at any point in your parcel’s journey to a
neighbour or other safe place.

How can I change my delivery address?


Most retailers like to manage any changes to the delivery address of your
parcel, so you’ll need to contact your sender or retailer to do this. Otherwise,
you can choose a neighbour’s house or other safe place to divert your parcel.

Send

Send a parcel
Send international parcel
How to send a parcel
What I can and cannot send
How to weigh your parcel
How to wrap your parcel
Send a parcel
Send international parcel
How to send a parcel
What I can and cannot send
How to weigh your parcel
How to wrap your parcel
Track

Track a parcel
Track a parcel
Returns

Return a parcel
How to return a parcel
Return a parcel
How to return a parcel
Parcelshops

ParcelShops
Lockers
Find a ParcelShop
ParcelShops
Lockers
Find a ParcelShop
Our services

Our services
Our prices
Evri mobile app
Alexa
Google assistant
Evri Video
Our services
Our prices
Evri mobile app
Alexa
Google assistant
Evri Video
Help

Help centre
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About us

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Delivering Better
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About us
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Delivering Better
Coronavirus update
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Environment, social and governance
Annual Report
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Modern slavery
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Additional policies

© Evri 2023 | Evri is the trading name of Hermes Parcelnet Limited. Registered
in England and Wales No. 03900782. Registered office: Capitol House, 1 Capitol
Close, Morley, Leeds, LS27 0WH


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