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INTENSE'S CPAAS PLATFORM: ENABLING OMNICHANNEL COMMUNICATION AND
HYPER-PERSONALIZED CUSTOMER ENGAGEMENT


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 3. Intense's CPaaS Platform: Enabling Omnichannel Communication and
    Hyper-Personalized Customer Engagement

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In today's digital landscape, customers expect businesses to deliver convenient,
intuitive, and easy-to-use digital touchpoints that enable seamless
communication. Customer experience has become the new battleground, and
companies that provide instant resolution and service are the ones that stay
ahead of the competition. To achieve this, forward-thinking businesses are
turning to Communications Platform as a Service (CPaaS) to enable omnichannel
communication for customer engagement.

However, the existing communication ecosystem has several challenges. Brands
struggle to understand the challenges of the customer journey as they interact
with customers across multiple communication channels and devices. A lack of
integrated interaction can lower the customer experience, and challenges of
connecting with customers on mobile devices around security, privacy, and
compatibility lead to increased costs and fragmented experiences for both brands
and customers. Moreover, data security controls and protocols are often weak,
resulting in man-in-the-middle attacks from fraudsters, data breaches, and
regulatory non-compliance.

Intense's CPaaS platform addresses these challenges and provides a
differentiated and hyper-personalized approach to customer engagement.

OMNI-CHANNEL EXPERIENCE -

It offers a full stack of communication channels – voice, video, SMS, and
messaging – that are tightly integrated yet modular, allowing enterprises to
pick the channels they need and effortlessly add more for an omnichannel
experience. 

TECHNOLOGICALLY ADVANCED FEATURES - 

The AI-powered engine helps minimize network latency and delivers quality
communications, and advanced functionalities like facial and emotion
recognition, text-to-speech, and more help enterprises with innovative customer
interactions. 

CUSTOMIZABILITY -

Intense's customizable APIs and SDKs enable developers to integrate the required
call functionalities into their applications using any programming language,
while low-code visual builders ensure easy development.

SEAMLESS INTEGRATION -

Intense's CPaaS platform offers several benefits, including seamless integration
with existing applications or services to streamline communication processes;
increased efficiency by automating communication processes and reducing the need
for manual intervention; enhanced customer experience by providing real-time
communication options like chatbots, video conferencing, and instant messaging,
scalability, and flexibility by choosing the communication channels that work
best for specific needs and tailoring communication solutions to unique business
requirements. 

FLEXIBILITY 

The platform's flexible deployment options allow businesses to deploy on their
data center, private cloud, or hybrid, ensuring scalability and security with a
robust architecture that delivers the best communications experience.

Intense's developer-trusted, AI-enabled communications Platform-as-a-Service is
a proven solution that works with large, public enterprises, banks, and
telecoms. The platform offers CPaaS with advanced security features and supports
a wide range of communication use cases. By partnering with Intense, businesses
can drive customer engagement and stay ahead of the competition.




TRANSFORM YOUR CUSTOMER EXPERIENCE AND EQUIP BUSINESS AGILITY



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CAPABILITIES

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UNISERVE™ NXT PLATFORM

 * Digital Customer Engagement
 * Customer Onboarding
 * Customer Communications Management
 * Customer Engagement Hub
 * Financial Reconciliation
 * Customer Identity Management
 * B2B Customer Experience
 * Modernize Order Management
 * Omni-channel Customer Experience
 * Forms Management


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ABOUT INTENSE TECHNOLOGIES

Intense Technologies is a global enterprise software products company. Our
digital customer engagement products elevate customer experience with consistent
and personalized Customer Communications and drive digital transformation on a
large scale. We have consistently catered to enterprise communications needs for
multiple verticals – telecom, banking, insurance, and Government sector.
UniServe™ NXT platform with AI capabilities offers world class products that
have delivered compelling value to Fortune 500 companies. The platform is
designed for rapid innovation, scalability and flexibility.

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