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INTRODUCING VMWARE SKYLINE™ HEALTH DIAGNOSTICS VERSION 3.5.2

vSphere Team
May 2, 2023

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This blog was authored by Abhilash Kunhappan, VMware Technical Support Director
for Skyline Health Diagnostics.

--------------------------------------------------------------------------------

When managing day 2+ operations of complex multi-cloud environments and mission
critical data center workloads, there are three main factors that should be
considered:

 * Faster resolution of issues and outages to minimize downtime.
 * Elevated data privacy to protect the environment.
 * Proactive health checks to identify potential issues and suggest remediation.

Having an effective tool to help address the above challenges is exactly what
customers need.

VMware offers VMware Skyline™ Health Diagnostics (SHD), a joint initiative
between VMware Engineering and VMware Global Support Services to enhance your
support experience. This tool is absolutely free for customers and partners and
facilitates a healthy and high-performing VMware environment.



FASTER RESOLUTION AND MINIMAL DOWNTIME

Skyline Health Diagnostics helps you automate log analysis and provide
recommendations on VMware security advisory updates, compatibility checks, and
driver updates. The tool can identify issues with 1800+ signatures in its
inventory and is regularly updated to recognize new issues diagnosed by VMware
Global Support Services. Log analysis and recommendation happens within a few
minutes thus enabling faster resolution and minimal downtime during outages.


ELEVATED DATA PRIVACY

Skyline Health Diagnostics can be used in a completely offline mode in an
isolated environment and is still capable of running all the diagnostic plugins,
health checks, Security Advisory checks, and compatibility checks. The tool will
also clean up the log files after diagnostic checks. Offline mode allows
customers to maintain maximum data privacy.


PROACTIVE HEALTH CHECKS

Skyline Health Diagnostics helps assess vCenter, ESXi, and VMware Cloud
Foundation (VCF) environments with pre-checks and recommendation reports, thus
enabling smoother upgrade cycles and optimally using the allocated maintenance
window for upgrades and avoiding unforeseen surprises.


WHAT IS THE DIFFERENCE BETWEEN SKYLINE HEALTH DIAGNOSTICS AND SKYLINE ADVISOR?


SKYLINE HEALTH DIAGNOSTICS

Skyline Health Diagnostics is a predominantly reactive, symptom-based diagnostic
tool, focused on log analysis and Knowledge Base article recommendations,
including proactive, scheduled health checks. This tool is deployed as a virtual
appliance within the vSphere environment. SHD can help detect and provide
remediation to issues in vSphere, vSAN, VCF, and EUC environments. Skyline
Health Diagnostics can fully diagnose without external network connectivity
(offline mode), thus helping dark site or otherwise isolated environments.
Current features include:

 * Enable SHD plugin on vSphere Client.
 * Use SHD in a single pane simply by logging on to the vSphere Client.
 * Remote Log bundle upload, highly useful for isolated environments.
 * Connect, collect log bundles, and perform diagnostics.
 * SHD helps schedule vCenter and VCF prechecks by using the prechecks prior to
   upgrades of the vCenter and VMware Cloud Foundation environments to enable
   smoother upgrades and proactively address issues.


SKYLINE ADVISOR

Skyline Advisor is a self-service web application that enables you to receive
proactive intelligence with new insights, accelerated health analysis, and
simplified design, within a web browser. Skyline Advisor is available to
customers who have installed and configured the Skyline Collector. Customers use
Skyline Advisor to view account details, inventory details, findings discovered
by VMware Skyline, proactive recommendations, download Operational Summary
Reports (OSR), and transfer support bundles using Skyline Log Assist.


LEARN MORE

Click here to view a video showing the Installation and Demo of Skyline Health
Diagnostics (SHD).

Click here to read the Skyline Health Diagnostics FAQ.


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