www.verint.com Open in urlscan Pro
2620:12a:8001::3  Public Scan

Form analysis
2 forms found in the DOM

GET https://www.verint.com

<form method="get" action="https://www.verint.com" class="search__form border flex">
  <label class="search__label" for="search-input--desktop"> Search </label>
  <input class="search__input js-trigger-search-results" type="text" value="" placeholder="What can we help you find?" name="s" id="search-input--desktop" aria-autocomplete="inline" aria-describedby="search-instructions" autocomplete="off"
    accesskey="s">
  <div class="visually-hidden" id="search-instructions" aria-hidden="true"> Begin typing to search, the field will be completed as you type. </div>
  <button class="unstyled-button position-relative search__submit" type="submit" aria-label="Submit search query.">
    <svg aria-hidden="true">
      <use href="#search"></use>
    </svg>
  </button>
</form>

GET https://www.verint.com

<form method="get" action="https://www.verint.com" class="search__form border flex">
  <label class="search__label" for="search-input--mobile"> Search </label>
  <input class="search__input js-trigger-search-results" type="text" value="" placeholder="What can we help you find?" name="s" id="search-input--mobile" aria-autocomplete="inline" aria-describedby="search-instructions" autocomplete="off"
    accesskey="s">
  <div class="visually-hidden" id="search-instructions" aria-hidden="true"> Begin typing to search, the field will be completed as you type. </div>
  <button class="unstyled-button position-relative search__submit" type="submit" aria-label="Submit search query.">
    <svg aria-hidden="true">
      <use href="#search"></use>
    </svg>
  </button>
</form>

Text Content

Skip to main content
 * Login (Verint Connect)
 * Support
 * Language
    * English
      * Français(French)
      * Español(Spanish)
      * 简体中文(Chinese (Simplified))
      * Nederlands(Dutch)
      * Deutsch(German)
      * 日本語(Japanese)
      * Русский(Russian)

 * Language
    * * English(Anglais)
      * Français(French)
      * Español(Spanish)
      * 简体中文(Chinese (Simplified))
      * Nederlands(Dutch)
      * Deutsch(German)
      * 日本語(Japanese)
      * Русский(Russian)

Verint Logo Verint
Get A Demo
 * Products
   
   
    * PLATFORM
      
      * Platform Overview
      * AI & Analytics
      * Digital-First Engagement
      * Workforce Engagement
      * Experience Management
      * Engagement Data
    * Download: The Engagement Capacity Gap Report
      
   
   
    * PRODUCTS
      
      * Forecasting and Scheduling WFM across all touchpoints
      * Interaction Insights Speech, text & desktop analytics
      * Quality and Compliance Enhance performance & reduce risk
      * Real-Time Work Automated guidance, right now
      * Conversational AI Virtual assistants for voice & digital
      * Engagement Channels Power digital conversations
      * Channel Automation Unify omnichannel experiences
      * Knowledge Management Consistent & compliant answers
      * Experience Management Cross-channel CX insights
      * Fraud and Security Solutions Improve bank security-investigations

 * Solutions
   
   
    * I WANT TO...
      
      * Shift to One Workforce Increase CX capacity, flexibility, and agility
      * Improve My Service Quality Total quality across all customer touchpoints
      * Understand My Potential ROI Evaluate your potential ROI
      * Move to the Cloud Innovate faster and avoid IT hassles
      * Enjoy the Open CCaaS Advantage CX Automation with a Modern CCaaS
      * Improve My CX Reimagine your CX initiatives
   
   
    * MY INDUSTRY IS...
      
      * Banking
      * Insurance
      * Public Sector
      * Retail
      * Telecommunications
    * ROI Center Evaluate your potential ROI and lower your total cost of
      ownership
      Find Out Now
      

 * For Customers
   
   
    * FOR CUSTOMERS
      
      * Customer Commitment Resources to ensure customer success
      * Services and Support Professional, managed services and support
      * Verint Connect Customer portal & community
   
   
    * CASE STUDIES
      
      * Stanley Black & Decker Outdoor Modernizes Contact Center Operations with
        Verint Workforce Management in the Cloud
      * IAG delivers a frictionless and connected CX
      * Comerica ties digital banking improvements to customer satisfaction
      * View All
    * Closing the Engagement Capacity Gap by Solving the CX-Cost Equation
      

 * Resources
   
   
    * SUCCESS STORIES
      
       * Volaris powers digital-first engagement at scale
       * Suncorp improves engagement with conversational UI
       * UnitedHealth Group Standardizes on Verint Knowledge Management
         Enterprise-Wide
      
      View All Success Stories
   
   
    * VERINT INSIGHTS
      
       * Blog
       * Analyst Reports
       * eBooks
       * Whitepapers
      
      View All Resources
   
   
    * EVENTS
      
       * AMER Events
       * EMEA Events
       * APAC Events
      
      View All Events
    * Download: The Engagement Capacity Gap Report
      

 * Partners
   
   
    * ABOUT OUR PARTNERS
      
      * Partner Overview
      * Become a Partner
      * Find a Partner
      * Verint Connect Partner portal & community
   
   
    * PARTNER CASE STUDIES
      
      * Five9 helps customers transform customer engagement
      * Group Elite facilitates change and modernization
      * Connex improves the call center, back office and branch
      * View All Case Studies
    * Why Partner with Verint
      
      Play Video Modal

 * Company
   
   
    * OUR COMPANY
      
      * Overview
      * News & Insights
      * Leadership
      * Investor Relations
      * Careers
      * Legal
      * Diversity and Inclusion
      * Corporate Governance
      * Partners
      * Corporate Responsibility
   
   
    * RECENT NEWS & PRESS
      
        
      * 3 Takeaways from Verint Engage 2023
        
      * Verint Named a Leader in Frost & Sullivan’s Evaluation of End-to-End
        Customer Experience Platform Landscape Verint Shines in Key Parameters
        for Choosing a CX Platform Provider: Open Ecosystem, Flexible AI, and
        Application Driven
      * View more
    * Unlock new career possibilities at Verint
      Search Now
      

 * 

 * Login (Verint Connect)
 * Support
 * Language
    * English
      * Français(French)
      * Español(Spanish)
      * 简体中文(Chinese (Simplified))
      * Nederlands(Dutch)
      * Deutsch(German)
      * 日本語(Japanese)
      * Русский(Russian)

 * Language
    * * English(Anglais)
      * Français(French)
      * Español(Spanish)
      * 简体中文(Chinese (Simplified))
      * Nederlands(Dutch)
      * Deutsch(German)
      * 日本語(Japanese)
      * Русский(Russian)

Get A Demo
Close


OPEN CCAAS IS HERE

Open CCaaS delivers unmatched freedom and flexibility to future proof your
contact center. Are you ready to maximize CX Automation and elevate customer
experience?

Learn More about the Open CCaaS Advantage


A BOT FOR EVERY WORKFLOW: HOW AI AND DATA DRIVE CX AUTOMATION

AI bots need to be seamlessly integrated into workflows and continuously trained
on customer engagement data. Learn how bots can help you achieve your goals,
today.

A Bot for Every Workflow: How AI and Data Drive CX Automation in Verint Open
CCaaS


 * 
 * 
 * 
 * 

See customer stories


WHY VERINT

Verint helps you leverage AI and data to unlock customer engagement
possibilities barely imagined a few years ago. We’re innovating so you can drive
new insights, elevate CX, and lower your customer engagement costs.





RECOGNIZED AS BEST-IN-CLASS BY YOUR PEERS

 * 
 * 
 * 
 * 
 * 
 * 


VERINT OPEN CCAAS PLATFORM

CCaaS means Contact Center as a Service, but legacy CCaaS solutions simply
focused on telephony, not the entire contact center. Verint understands your CX
Automation priorities extend far beyond your ACD. With our Open CCaaS platform,
you have open data, open AI, open best-of-breed solutions, open ecosystems, and
an open enterprise. Everything is open.

Explore the Platform


EXPLORE THE PLATFORM

Ready to close the Engagement Capacity Gap, improve your ROI, and deliver
differentiated experiences? Our customer engagement platform opens your brand to
boundless possibilities.

Digital-first Engagement
Workforce Engagement
Experience Management
Open Cloud Platform

This is a carousel with slides that do not auto-rotate. Use the Next and
Previous buttons to navigate.

+


DIGITAL-FIRST ENGAGEMENT

Seamlessly provide your customers with the right experience at the right moment
on their channel of choice.
+


ENGAGEMENT CHANNELS

Customer and employee preferences are shifting. Through private or social
messaging, brand communities, or other digital channels, Verint helps you keep
the conversations going.
+


CONVERSATIONAL AI

Use conversational AI to elevate customer experience and improve operational
efficiency with the leader in enterprise self-service solutions for your
customers and employees.
+


CHANNEL AUTOMATION

Enable conversational automation over digital channels to help your business
scale, reduce cost-per-contact, and power seamless self-service.
+


KNOWLEDGE MANAGEMENT

Consumer patience for the wrong answer is non-existent. Deliver accurate
information in an instant.
+


WORKFORCE ENGAGEMENT

Leapfrog the competition with AI-powered tools built for the future of your
workforce. Engage and manage your contact center, back office and branch teams.
+


WORKFORCE FORECASTING & SCHEDULING

The right employees doing the right work at the right time. Find, retain and
empower your employees with modern tools for the way we work today.
+


INTERACTION INSIGHTS

Surface meaningful insights across voice and text channels to lower costs and
improve customer experience.
+


REAL-TIME WORK

Create positive outcomes for your customers by giving your employees the answers
and guidance they need – when they need it.
+


QUALITY MONITORING SOFTWARE & COMPLIANCE SOLUTIONS

How you handle every interaction is a direct reflection of your organization to
the customer. Ensuring every conversation is consistently of the highest quality
is essential to success.
+


EXPERIENCE MANAGEMENT

Engage with your customers and employees to capture, analyze, and act on their
feedback in a closed-loop process across the entire organization.
+


SURVEY MANAGEMENT

Your customers and employees have vital opinions and information about the
experiences your business provides. Passively “listening” to them is not enough.
+


VOICE SURVEY

What do customers really think about your business? It’s a deceptively simple
question and one of your biggest challenges in today’s highly competitive
market.
+


DIGITAL FEEDBACK

Customers and employees expect their needs to be met wherever, whenever, and
however they choose. You need actionable insight into how they feel about their
experience with your business.
+


DIGITAL BEHAVIOR ANALYTICS

Customer session replays plus experience management insights equals powerful
behavior analysis.
+


PREDICTIVE MODELING

Many organizations capture an overwhelming volume of experiential data in
customer and employee interactions across all channels and touchpoints.
+


ENGAGEMENT DATA

It is imperative to understand your customer engagements across all channels and
communication modes. Make all of your interaction and experience data available
for analysis in a unified and cohesive way.
+


AI AND ANALYTICS

Verint Da Vinci AI activates insights and automates experiences across your
business.



DOWNLOAD THE LATEST CX AUTOMATION RESEARCH

You want to provide a great CX, but you don’t have unlimited budget or
resources. With customer experience automation, you can leverage AI and
automation to make it faster and cheaper to provide a great CX across channels.

This white paper from Ventana Research shows how customer feedback, employee
engagement, AI and automation come together to help build your CX of the future.

Download The Report



INDUSTRY RECOGNITION

Frost & Sullivan Forrester IDC

> Learn how Verint Intelligent Interviewing applies predictive analytics to
> automate elements of the interviewing process

Read the report


> Forrester named Verint a leader in the Forrester Wave for Workforce
> Optimization Platforms (2021)

Learn More


> IDC positioned Verint in the Leaders category for worldwide conversational AI
> software platforms for general-purpose use cases (2021)

Read the report



ELEVATING WORKFORCE ENGAGEMENT

Google chose Verint in the cloud to help plan and manage its global workforce.
With Verint’s forecasting and scheduling capabilities, Google ensures it has the
right people in the right place at the right time.

Watch Video



> Today, Verint helps Google manage hundreds of millions of conversations every
> year.

Watch Video


INSIGHTS

This is a carousel with slides that do not auto-rotate. Use the Next and
Previous buttons to navigate.


INSIGHTS


CLOSING THE ENGAGEMENT CAPACITY GAP BY SOLVING THE CX-COST EQUATION

Equip Your Customer Service Reps to Support Seamless Customer Journeys


VERINT EXPERIENCE INDEX: BANKING REPORT 2022

Webinar: Closing The Engagement Capacity Gap – Find out What’s Working from
Organizations Getting It Right


2023 CUSTOMER EXPERIENCE MANAGEMENT VALUE INDEX




COMPANY

 * Company Overview
 * News & Insights
 * Investor Relations
 * Resource Center
 * Careers
 * Contact
 * Global Locations


LEGAL

 * Legal Overview
 * Terms of Service
 * Privacy Policy
 * Cookies Overview
 * UK Modern Slavery Act Compliance
 * Intellectual Property
   
 * Personalise My Settings
   

Verint Logo Verint Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747

1 (800) 483-7468 All Rights Reserved 2023
 * 
 * 
 * 
 * 


SEARCH MODAL


SEARCH

Search
Begin typing to search, the field will be completed as you type.





SEARCH MODAL


SEARCH

Search
Begin typing to search, the field will be completed as you type.





VIDEO MODAL

Download Audio Transcript Watch the audio description version of this video
Watch the standard version of this video




COOKIES

We use cookies to personalise content and ads, to provide social media features
and to analyse our traffic. We also share information about your use of our site
with our social media, advertising and analytics partners. Verint's Cookie
Policy

Reject All Accept All
Personalise My Settings