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Guide, Feedback, and Issue Reporting


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the user experience for you and all our visitors.

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This is an important update from Berwick Water Department. Effective
immediately, the health advisory for high manganese levels in the drinking water
has been lifted. As of Wednesday afternoon, manganese levels have remained below
the health advisory level of .30 mg/L for over 72 hours. Wednesday afternoon's
manganese sample level at the treatment plant is .14 mg/L. Water has also been
tested multiple times throughout the distribution system and is below the
advisory limit. Water discoloration has been improving in the distribution
system, however some customers may still experience water discoloration. Please
call Maine Water at (800) 287-1643 to report discolored water at your location,
or if you have any questions. Thank you for your patience as we worked to
implement a water treatment change to address elevated levels of manganese in
the water. We will continue to work diligently to improve water quality in the
system.

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   A basic guide to understanding your water bill.
   
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   Water Quality Fact Sheets
   
   Covering FAQs about the water treatment process.
   
   Learn about PFAS
   
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   Pay Your Bill
   
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   Guide To Your Bill
   
   A basic guide to understanding your water bill.
   
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   View the rate schedules for each community water system.
   
    
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   Quick guide to understanding your water meter.
   
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   What Is Estimated Billing?
   
   Better understand estimated billing with these FAQs.
   
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   Begin service at a new location.
   
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   Water Quality
   Committed to providing clean, reliable drinking water to customers.
   Water Quality Reports
   
   Review annual water quality test reports by town and system.
   
   Lead Reports
   
   Lead testing results reported by town and system.
   
   Water Quality Fact Sheets
   
   Covering FAQs about the water treatment process.
   
   Learn about PFAS
   
   What it is, how it might affect you, and ways to minimize exposure.
   
   Lead Service Line Inventory
   
   Up-to-date information on our service line material inventory.
   
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   See FAQs
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A REFRESHING UTILITY EXPERIENCE.

Our commitment goes beyond water quality. As members of the communities we
serve, we’re committed to providing you with a helpful, friendly utility
experience. From our local support to environmental protection, we take pride in
our work, and even more in our communities.

Learn more
Pay Your Bill

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Get notified of urgent updates


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Lead Service Line Inventory

Find more details and help us identify your service line


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Save Water


TIPS TO SAVE WATER IN YOUR YARD THIS SUMMER

As summer heats up, there are lots of ways to make your time outdoors more water
efficient.

Learn more
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Rain barrel program


UPCYCLED RAIN BARRELS AVAILABLE FOR PURCHASE

Maine Water once again partnered with Upcycle Products to offer customers the
opportunity to purchase upcycled rain barrels and have them delivered to your
home.

Purchase
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Linebacker Offers


PROTECT YOUR PLUMBING WITH LINEBACKER®.

Protect yourself from unexpected repair costs for your water line with Maine
Water’s trusted Linebacker® program.

Learn more
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PROUDLY SERVING YOUR COMMUNITIES AND OURS.

"Whether you are calling for a water leak or to make a payment on your bill,
there is always a calm and comforting voice on the other end. Always a pleasure
speaking with Maine Water representatives."

-Customer survey response

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Water Quality


OUR COMMITMENT TO WATER QUALITY AND YOU.

The most important thing we do each day is provide you with clean drinking water
you can trust. Get information about water quality in your area, issues, and
what we do to protect our water quality at the source.

Learn more
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Financial Assistance


WE UNDERSTAND AND ARE HERE TO HELP.

Learn more

Things happen. As a result, some people may fall behind on, or have difficulty
making utility payments. Maine Water is willing to work with you to make a
payment arrangement on each invoice. Feel free to reach out to our customer
service team if you would like the opportunity to negotiate a payment
arrangement. 

Learn more
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Community News


THE LATEST NEWS ABOUT MAINE WATER AND OUR COMMUNITIES.

Read All News
Beach Street water main replacement project begins soon in Saco
Maine Water will replace 1,900 linear feet of water main along Beach Street
beginning in July.
Read more

Maine Water team joins Earth Day community clean-ups
Maine Water employee volunteers joined in on several Earth Day clean up
activities in our communities.
Read more

Millinocket water main replacement project begins in April
Maine Water will replace 1,560 linear feet of water main along Central Street.
Read more

Hartland water main replacement project begins in April
Maine Water will replace 480 linear feet of water main along Main Street
beginning in April.
Read more

Maine Water V.P. leading Maine Water Utilities Association
Maine Water Utilities Association elects Maine Water’s Mike Cummons as new
president
Read more

Maine Water welcomes public to tour Saco River Drinking Water Resource Center
The Maine Water Company invites the public to tour its new $60 million Saco
River Drinking Water Resource Center on South Street in Biddeford on March 6,
2024.
Read more

Maine Water Continued Improvements in 2023
Maine Water invested more than $16 million to secure, enhance and sustain high
quality drinking water and robust fire protection in 2023
Read more

Maine Water Caps 2023 by Supporting the Hungry and Children in Need
Maine Water Caps 2023 by Supporting the Hungry and Children in Need
Read more
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Help and Support


QUICK LINKS TO HELP YOU FIND WHAT YOU’RE LOOKING FOR.

Visit the Help Center
Billing & Payment
Learn more

Hydrant Flushing Schedule
Learn more

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Routine Customer Service Inquires and 24 hour Emergency Service: 1.800.287.1643

Send us a message


YOUR BILL
Pay Your Bill
Payment Options
Guide To Your Bill
Tariff Schedule
Meter Reading & Changes
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What Is Estimated Billing?
Customer Terms & Conditions
WATER QUALITY
Water Quality Reports
Lead Reports
Water Quality Fact Sheets
Learn About PFAS
Lead Service Line Inventory
YOUR SERVICES
New Customer Information
Start New Service
Seasonal Customers
Start/Stop Service
Report A Problem
Sign Up For Alerts
Save Water
Linebacker Protection

COMMUNITY
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Water Activities For Kids
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COMPANY
About Us
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All About Your Meter
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