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Bolt Help
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ARTICLES IN THIS SECTION

 * Price higher than expected
 * Payment methods in Azerbaijan
 * Airport trips in the Netherlands
 * Booking fee in Kenya
 * Price higher than expected in Austria
 * Driver asked cash for in-app payment trip
 * Resolving a failed payment in Austria and Hungary
 * Issue with additional fees in Hungary
 * Price higher than expected
 * Issue with additional fees in Ireland

See more
 1. Bolt Help
 2. For Riders
 3. Payments and pricing


I WAS CHARGED TWICE FOR THE SAME TRIP

Jelizaveta
 * Last updated 2 months ago

You may notice a pending charge on your account. It is a temporary card
verification hold coming from your bank to check your card’s validity and
minimise any fraudulent use of your card and information.

This hold of money (authorisation) is never charged to your account, but it can
be listed as a pending charge that is either returned immediately or within 14
business days, depending on your bank. If the amount has not been released after
14 business days, please contact your bank or financial institution.

The authorisation fee can also be held for a cancelled ride. 

Card verification hold can fail for the following reasons: 

 * You have insufficient funds on your account
 * Your bank doesn’t allow a transaction
 * The system notices suspicious card activity.

If it fails, you won’t be able to request a trip. In this case, please contact
our Support team.

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