supportstaging.riverbed.com Open in urlscan Pro
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STEELFUSION: TEST FEATURED ARTICLE (PUBLIC)

Solved


APPRESPONSE11 : THIS IS A TEST OF A FEATURED ARTICLE # 3 - PUBLIC [POST EDITED]

Solution 1 [Post Edited]


FEATURED TEST ARTICLE 6

visible to all


WHY ARE AGENT CAPTURES ARE NOT STARTED?




HA MASTER KEEPS COMING BACK AS MASTER UPON REBOOT

The issue was isolated to a switch in between. Although Engineering advises to
directly connect the HA between the Master & Backup and not use any switch in
the middle in order to avoid any split braining but sometimes du


HOW TO DEAL WITH AUTOGROUPING RULES FAILURES ?

This is a known issue where the .res files are not correctly upgraded when
moving from versions. The best way to proceed is to replace
the autoGroupRuleSet.res and autoGroupAdapter.res from the  /da


TESTING FOR MANAGE FEATURED CHECKED ARTICLE

trying to recreate the same issue in stage too


CHECK FOR FEATURE ARTICLE

check for feature article

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WHAT'S NEW


RIVERBED SUPPORT MOBILE APP

Mar 06, 2020



Get Support on the Go With the new Riverbed Support Mobile App, you can use your
mobile device to:

 * Manage your support tickets
 * Receive real-time case…



Get Support on the Go With the new Riverbed Support Mobile App, you can use your
mobile device to:

 * Manage your support tickets
 * Receive real-time case notifications
 * Connect with your Technical Assistance Center (TAC) engineer
 * Upload case information
 * View and receive regular RMA notifications including shipment and tracking
   status
 * View your account information

Or search for “Riverbed Support” in the Apple Store or Google Play.






XIRRUS SUPPORT TRANSITION TO CAMBIUM NETWORKS

Dec 16, 2019



All Xirrus assets and support have fully transitioned to Cambium Networks.
Please consult the Cambium resources below or contact the Cambium Support…



All Xirrus assets and support have fully transitioned to Cambium Networks.
Please consult the Cambium resources below or contact the Cambium Support center
at https://support.cambiumnetworks.com/ to address any Xirrus related inquiries.
Cambium Support Resources for Xirrus can be found here.

The Xirrus product line was acquired by Cambium Networks. August 8 Press
Release.




NEW SYSTEM DUMP ANALYZER UPLOAD PAGE - TESTING

May 17, 2019



The system dump analyzer - testing - upload page was redesigned to improve user
experience. Here are some of the new feature
 * Intuitive, colorful and…



The system dump analyzer - testing - upload page was redesigned to improve user
experience. Here are some of the new feature
 * Intuitive, colorful and modern UI
   
 * Search by case number, serial number or contact name from a single search box
   which will auto-suggest matching data
   
 * Uploading files with correct filenames will auto-match to the open case
   associated with the file
   
 * Show status of uploaded system dump files on your My Riverbed dashboard
   

Check out the new System Dump Upload page.



RIVERBED SAAS ACCELERATOR SOLUTION

May 16, 2019



See how Riverbed provides an agile, flexible, fast, and efficient solution for
accelerating SaaS applications for today’s dynamic workforce. 

Testing…



See how Riverbed provides an agile, flexible, fast, and efficient solution for
accelerating SaaS applications for today’s dynamic workforce. 

Testing - Learn more: https://rvbd.ly/2WKvsVf



RIVERBED GLOBAL SUPPORT YOUTUBE CHANNEL

Apr 26, 2019



The Riverbed Global Support YouTube Channel provides how-to, best practices, and
troubleshooting videos for Riverbed products and solutions—straight…



The Riverbed Global Support YouTube Channel provides how-to, best practices, and
troubleshooting videos for Riverbed products and solutions—straight from the
Knowledge Base. View videos.




RIVERBED STEELSUPPORT; HELP MADE EASY FROM ANY DEVICE

Jan 15, 2019



Global Support makes it easy for partners and customer to find what they need
24x7. This video highlights the valuable information available at your…



Global Support makes it easy for partners and customer to find what they need
24x7. This video highlights the valuable information available at your
fingertips in a single location.
Play Video




RIVERBED COMMUNITY LAUNCHED

Sep 07, 2018



We are excited to announce we have replaced Riverbed Splash with a newer and
better platform as a part of improving our customer service and…



We are excited to announce we have replaced Riverbed Splash with a newer and
better platform as a part of improving our customer service and revitalizing our
product communities. Active Splash users have been pre-provisioned with user
accounts. Register and check out our improved collaboration platform at Riverbed
Community. Stay tuned as we continue to add content, features and enhancements!



FILE SIZE UPLOAD INCREASED TO 5 GB

Apr 28, 2018



We recommend you use the support site for secure file sharing with Riverbed
Technical support as we significantly increased the file size accepted…



We recommend you use the support site for secure file sharing with Riverbed
Technical support as we significantly increased the file size accepted for
upload. Riverbed Support customers can now upload large file(s) adding up to 5
GB through the case form. The file size limit has also been lifted on the system
dump analyzer and case details pages. Read KB S13970 for more details.




ASSET PAGE REDESIGN

Apr 28, 2018



The asset page has been redesigned to provide Riverbed Support customers with a
better online experience. Learn More



The asset page has been redesigned to provide Riverbed Support customers with a
better online experience. Learn More




NEW PASSWORD UI

Apr 28, 2018



Support site password criteria has been upgraded to encourage Riverbed customers
to better secure their Riverbed Support account. Learn More



Support site password criteria has been upgraded to encourage Riverbed customers
to better secure their Riverbed Support account. Learn More




UPDATE ON MELTDOWN AND SPECTRE

Jan 05, 2018



Riverbed Product Security is aware of the recent articles about “Meltdown” and
“Spectre” and the associated released CVEs ( CVE-2017-5715,…



Riverbed Product Security is aware of the recent articles about “Meltdown” and
“Spectre” and the associated released CVEs ( CVE-2017-5715,  CVE-2017-5753, 
CVE-2017-5754), and is actively investigating its impact on Riverbed products
and services.  

Please read KB31752 for Meltdown information and KB31813 for Spectre
information.




MAXIMUM NUMBER OF LOGIN ATTEMPTS

Nov 10, 2017



In compliance with the National Institute of Standards and Technology (NIST),
the Riverbed Support site will limit the number of login attempts.…



In compliance with the National Institute of Standards and Technology (NIST),
the Riverbed Support site will limit the number of login attempts. After 5 login
attempts, users will be locked out and must then reset their password. An email
will be sent to the user’s email address with a reset password link. To learn
more, read S31386.




UPDATE ON THE KRACK WPA VULNERABILITY

Oct 23, 2017



On October 16, 2017, a research paper was released that identified multiple
security vulnerabilities in the Wi-Fi Protected Access (WPA) and Wi-Fi…



On October 16, 2017, a research paper was released that identified multiple
security vulnerabilities in the Wi-Fi Protected Access (WPA) and Wi-Fi Protected
Access II (WPA2) protocols. The vulnerability, most commonly known as KRACK, is
associated with the process for negotiating encryption keys used by the client
and access point.

Please see KB 31309 for information on how this vulnerability impacts Riverbed
products.




RIVERBED STEELSUPPORT: RENEW YOUR MAINTENANCE & SUPPORT CONTRACT

Oct 09, 2017



Organizations desperately need a simple, fast, cost-effective way to both
optimize performance and maximize uptime. Riverbed's Maintenance & Support…



Organizations desperately need a simple, fast, cost-effective way to both
optimize performance and maximize uptime. Riverbed's Maintenance & Support
organization is designed to provide precisely that. Riverbed Maintenance and
Support offers 24x7x365 issue resolution, a global logistics network, and free
software upgrades and new feature releases. It even offers online resources that
include a comprehensive knowledge base and an active user community. Riverbed
Maintenance and Support provides the resources that organizations need to
deliver a fast, secure and reliable digital transformation infrastructure.
Learn More | Play the Video




KNOWLEDGE BASE REDESIGN

Jul 28, 2017



On Friday July 28, 2017, we deployed enhancements to the Knowledge Base section
to improve readability by adopting a wider and responsive layout.…



On Friday July 28, 2017, we deployed enhancements to the Knowledge Base section
to improve readability by adopting a wider and responsive layout. Learn more.




SOFTWARE & DOCUMENTATION REDESIGN

May 23, 2017



On Saturday June 3, 2017, we will be deploying enhancements to the Software &
Documentation section to improve readability by adopting a wider and…



On Saturday June 3, 2017, we will be deploying enhancements to the Software &
Documentation section to improve readability by adopting a wider and responsive
layout. Learn more.




RIVERBED PRODUCTS NOT VULNERABLE TO WANNACRY/WANNACRYPT RANSOMWARE

May 15, 2017



On Friday, 12 May 2017, a large network based ransomware attack was launched
infecting nearly 250,000 computers around the world.  This attack…



On Friday, 12 May 2017, a large network based ransomware attack was launched
infecting nearly 250,000 computers around the world.  This attack infected
unpatched Windows hosts vulnerable to MS17-010.

As the exploit leveraged for this network attack relies on flaws found within
Microsoft's implementation of the SMB1.0 protocol, Riverbed products are not
vulnerable.  Please see KB S30621 for more information.




SUPPORT SITE REDESIGN

Apr 02, 2017



Riverbed Support Website now has a new look and feel!
Some new features include an improved Home Page and My Riverbed Dashboards,
including Global…



Riverbed Support Website now has a new look and feel!
Some new features include an improved Home Page and My Riverbed Dashboards,
including Global Asset Map, Case Analysis and Support Contract forcasting. Refer
to New Features for additional details.




WELCOME ATERNITY CUSTOMERS

Apr 02, 2017



On January 30, 2017, Aternity support resources were migrated to Riverbed
Support. For details on how to access support, read the following…



On January 30, 2017, Aternity support resources were migrated to Riverbed
Support. For details on how to access support, read the following pages:

Riverbed Support for Aternity Customers

FAQ - Technical Support for Aternity Customer




RIVERBED PRODUCTS NOT AFFECTED BY FAULTY CLOCK SIGNAL

Feb 03, 2017



On Feb. 2, 2017, news articles were published about faulty clock signal causing
failures in some switches, routers and security appliances. We want…



On Feb. 2, 2017, news articles were published about faulty clock signal causing
failures in some switches, routers and security appliances. We want to assure
our customers that Riverbed products did not utilize the faulty clock signal
component that has been identified as the root cause of issues impacting other
vendors' products. To learn more, read KB S30109.




CERTIFY TRADE UP ASSETS

Oct 08, 2016



Submitting a certificate of retirement or recycling for eligible assets is now
easier through the Riverbed Support site. Riverbed customers can now…



Submitting a certificate of retirement or recycling for eligible assets is now
easier through the Riverbed Support site. Riverbed customers can now take
advantage of unused support credits sooner. Visit the Certify Trade Up Assets
page to learn more.

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