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PRIVACY POLICY

Privacy Policy

Last modified: 2024.05.21


1. INTRODUCTION

This Privacy Policy for Vesync describes how L&H Y Trading Inc. and its
subsidiaries and affiliates, including but not limited to Vesync Corporation,
Arovast Corporation, Etekcity Corporation, and Vesync (Singapore) Pte., Ltd
(collectively, "Vesync", "our", "us" or "we") collect, use, share, and store
information. Our goal is to provide you with a positive experience when using
our Websites, App, products, and services, while at the same time keeping your
personal information secure.

This policy applies to information we collect:

 * when you install, register with, access, or use Vesync App (“App”), or
   Vesync.com website (“Website”), and our services;

 * when you use smart products and/or their functionalities connected to, or
   through, the App;

 * when you interact with our advertising and applications on third-party
   websites and services, if those applications or advertising include links to
   this policy;

 * when you subscribe to our newsletters, promotions or other marketing
   initiatives; and

 * when you contact or interact with us, for example, in email, text, and other
   electronic messages between you and our Websites, App, or our Customer
   Service team.

Please read this policy carefully to understand our policies and practices
regarding your information and how we will treat it. If you do not agree with
our policies and practices, or do not want us to collect the information, do not
download, register with, or use the App or Websites. By registering with, or
using the App, Websites, or services, you agree to this privacy policy. This
policy may change from time to time (see Changes to Our Privacy Policy below).
Your continued use of our App, Websites, or services after we make changes is
deemed to be acceptance of those changes, so please check the policy
periodically for updates.

2. Information We May Collect and How We Collect It
Information we may collect

When You Use Our App, Websites, or Related Products and Services, We May Collect
the Following Information:

 * Profile Data, such as your username, password, email address, and region.

 * Logistics Data, such as receiver’s name, phone number, delivery address,
   postal code, and related product information.

 * Financial Data, before placing orders, you'll be asked to provide financial
   data, including card numbers, card expiration dates, CVC codes, account
   holder name, and billing addresses. Importantly, we do not store this
   information. Instead, it is securely processed by our credit card payment
   service providers, such as PayPal or Stripe.

 * Technical Data, such as your mobile device data, smart device data and
   internet connection data, including mobile phone model, mobile phone brand,
   operating system version, browser type, language, region, smart device model,
   smart device cid, MAC address, IP address, Wi-Fi name and its passwords,
   Wi-Fi signal quality, network operator, network type.

 * Usage Data, such as details of your use of any of our devices, the Websites,
   and the App, including, but not limited to, history of operation of devices,
   the Websites, and App, traffic data, logs, errors, browsing history, history
   of logging in, your schedule settings, input records, search queries, length
   of visits to certain pages, methods used to browse away from the page, and
   page interaction information.

 * Consumer Preference Data, such as products purchased, motivation for
   purchase, your preferences in receiving marketing from us and third parties,
   your responses to surveys, and other purchasing behavior and preferences.

 * Communications Data, such as your communication preferences, your contact
   information, the audio recordings of calls when you call the Customer Service
   team, and records and copies of your correspondence (including email
   addresses and phone numbers), if you contact us.
   * The correspondence may include information like proof of identification,
     gender, employment, medical information, or health insurance information
     when needed for Customer Service team to provide related support.

 * Location Data, such as your precise location disclosed by GPS technology and
   other similar technologies.

 * Content Data, such as the content you post on the Websites or the App. The
   content data that you post on public areas of the Websites may be transmitted
   to other users of the Websites or third parties at your own risk. Therefore,
   we cannot and do not guarantee that your content data will not be viewed by
   unauthorized persons.

 * Wellness Data, in the following ways-

> If you use wellness products such as smart scales, smart kitchen appliances,
> we may collect information such as:
> 
> weight, height, metabolic age, gender, body composition such as BMI (Body Mass
> Index), muscle mass, body water, skeletal mass, BMR, body fat, subcutaneous
> fat, visceral fat, bone mass, protein, etc., cooking history, food name, food
> weight, and food nutrition information such as calories, fat, sugar, protein,
> carbs, trans fat, saturated fat, cholesterol, sodium, potassium, dietary
> fiber, iron, VD, VA, VC, polyunsaturated fat, monounsaturated fat, calcium,
> etc.
> 
> If you use smart trackers and smart watches, we may collect information such
> as:
> 
> weight, height, metabolic age, gender, stride, distance, duration, number of
> steps, sleep status, calories, workout records, sleep records, and heart rate
> records, blood oxygen records.
> 
> If you use with smart blood pressure monitors, we may collect information such
> as:
> 
> Systolic pressure, diastolic pressure, and pulse.
> 
> If you use smart pulse oximeter, we may collect information such as:
> 
> Oxygen saturation, perfusion Index, and pulse.
> 
> If you use wellness services in our App and Website, we may collect the
> information you provide, such as:

 * Exercise-related information (e.g. exercise preference, exercise plan,
   exercise record);

 * body measurements (e.g. birthday, height, weight, waist, bust size, hip
   size);

 * diet-related information (e.g. diet plan, diet preference, food list, diet
   record); and/or

 * health-related information (e.g., blood pressure, heart rate, blood glucose,
   allergies).

 * Aggregated Data

We may store and use any anonymized or aggregated data such as statistical or
demographic data that incorporates or is derived from your personal information,
which is not itself personal information (“Aggregated Data”); however, we will
not do so in a way that identifies you personally. For example, we may aggregate
users’ behavioral data to calculate the percentage of users accessing a specific
App feature, as well as facilitate and measure the effectiveness of
advertisements. However, if we combine or connect Aggregated Data with your
personal data so that it can directly or indirectly identify you, we treat the
combined data as personal data which will be used in accordance with this
privacy policy.

Cookies and Similar Technology

The Technologies We Use for Automatic Information Collection May Include (for
more information, see Cookie Policy):

 * Cookies (or browser cookies).

 * Web Beacons.

 * Flash Cookies.

 * Click-through URL.

 * And other similar technologies.

We also may use these technologies to collect information about your online
activities over time and across third-party websites or other online services
(behavioral tracking).

The information we collect automatically may include personal information. It
helps us to improve our Websites or App and to deliver a better and more
personalized service, including by enabling us to:

 * Estimate our audience size and usage patterns.

 * Store information about your preferences, allowing us to customize our
   Websites and App according to your individual interests.

 * Speed up your searches.

 * Recognize you when you return to our Websites or App.

 * Most websites will prompt you before accepting cookies. You may also change
   your cookies settings in your browser. Note, depending on your device or
   browser, it may not be possible to disable all tracking mechanisms. Also, if
   you set your browser to reject all cookies, parts of this Website may not
   work for you. For more information, please see our Cookie Policy.

Categories of Personal Information We Collected

Our App or Websites has collected the following categories of personal
information from consumers within the last 12 months:

Category Examples Collected Identifiers. Profile Data, Logistics Data, Technical
Data, or Communication Data. YES Personal information categories listed in the
California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Profile Data,
Logistics Data, Financial Data, or Communication Data. YES Protected
classification characteristics under California or federal law. Communication
Data. YES, only when needed in conversation with Customer Service for related
support. Commercial information. Logistics Data, or Consumer Preference Data.
YES Internet or other similar network activity. Usage Data. YES Geolocation
data. Location Data. YES Sensory data. Communication Data. YES Professional or
employment-related information. Communication Data. YES, only when needed in
conversation with Customer Service for related support. Inferences drawn from
other personal information. Consumer Preference Data. YES

3. How We Use the Collected Information

We use information that we collect about you or that you provide to us,
including any personal data, generally based on the following purposes:

Types of Data Specific Purpose Legal Basis for Processing under GDPR (for EEA
and UK Users) Profile Data To allow you to register and log in to your account.

To enable you to place orders.

To investigate and prevent fraud.

To enable you to personalize your profile and provide you with region-available
services.
Your consent
Performance of a contract with you
Necessary for our legitimate interests (for developing our products/services,
running and growing our business, to prevent fraud)
Logistics Data To fulfil your orders and deliver products to you.

To process warranty, returns and/or repairs.
You consent
Performance of a contract with you
Necessary for our legitimate interests (to keep records updated and to analyze
how customers use our products/ services)
Financial Data To process payments.

To detect and prevent fraud.
You consent
Performance of a contract with you
Necessary for our legitimate interests (to prevent fraud)
Technical Data To operate, maintain, and provide you with the features and
functionalities.

To identify your device for diagnostic purposes and fraud prevention.

To improve or develop our products and new technologies via analytics.

To personalize the product functionalities and services and improve our
marketing strategies.
Necessary for our legitimate interests (for developing our products/services,
running and growing our business, provision of administration and IT services,
network security) Usage Data To operate, maintain, and provide to you the
features and functionalities, to identify your device for diagnostic purposes
and fraud prevention, to improve or develop our products and new technologies
via analytics, and to personalize the product functionalities and improve our
marketing strategies.

To enable you to manually input and track your wellness data, tailor available
features to your particularized needs, and provide you with personalized
recommendations, product offerings and promotions.

To provide personalized recommended services.

To provide customer services, such as dealing with any enquiries and complaints.
Your consent
Necessary for our legitimate interests (for developing our products/services,
running and growing our business, provision of administration and IT services,
network security)
Consumer Preference Data To provide personalized recommended content and
services which you can turn off through visiting account setting in the App.

To develop new products and features available through our service or otherwise
improve our service.
You consent
Necessary for our legitimate interests (for developing our products/services,
running and growing our business)
Communication Data To communicate with you.

To provide customer services, such as dealing with any inquiries and complaints.

To provide new promotions to you and to provide you with information on new
products and/or services.
You consent
Necessary for our legitimate interests (for developing our products/services,
running and growing our business)
Location Data To operate, maintain, and provide to you the features and
functionalities, to improve or develop our products and new technologies via
analytics, and to personalize the product functionalities and improve our
marketing strategies. You consent
Necessary for our legitimate interests (for developing our products/services,
running and growing our business, provision of administration and IT services,
network security)
Content Data To operate, maintain, and provide to you the features and
functionalities, to improve or develop our products and new technologies via
analytics, and to personalize the product functionalities and improve our
marketing strategies. You consent
Necessary for our legitimate interests (for developing our products/services,
running and growing our business)
Wellness Data To operate, maintain, and provide to you the features and
functionalities, to improve or develop our products and new technologies via
analytics, and to personalize the product functionalities and improve our
marketing strategies.

To enable you to manually input and track your wellness data, tailor available
features to your particularized needs, and provide you with personalized
recommendations, product offerings and promotions.
You consent
Necessary for our legitimate interests (for developing our products/services,
running and growing our business)


4. Personal Information Sharing and Disclosures

We may disclose personal information that we collect or you provide in the
following ways:

 * Sharing with consent: with your consent or at your request, we will share
   your personal data within the scope of your consent/request with specific
   third parties or categories of third parties authorized or designated by you.
   For example, when you decide to sync your information with other apps such as
   Apple Health, Google Health, etc.

 * Sharing with Vesync’s corporate group: we may share your personal information
   with our subsidiaries, parents, affiliates only for explicit, and legitimate
   purposes, and the sharing is limited only to information required by
   services. For example, we verify the global uniqueness of accounts before
   allowing them to be registered.

 * Sharing with service providers: we also may disclose your information to
   contractors, service providers, or third parties we use to support our
   business. They usually perform certain business-related functions for us,
   such as website hosting, data analysis, payment and credit card processing,
   infrastructure provision, IT services, customer support service, e-mail
   delivery services, marketing, analytics, and other similar services. These
   service providers are contractually restricted from using or disclosing the
   information, except as necessary to perform services on our behalf or to
   comply with legal requirements.

 * Sharing with business partners: some products and/or services are provided to
   you directly by our partners. (E.g., products sold by third-party sellers
   through Vesync store, provided by other companies through Vesync’s
   applications.) When you use third party products and/or services, we may
   share your information with them to provide you with the products and/or
   services you request. These third-party services are offered by independent
   data controllers and their use of your personal data is subject to their
   respective privacy policies. You should carefully review their policies to
   determine how they will treat your information.

 * Sharing for complying with the law or legal process: we may be required to
   respond to a subpoena, court order, search warrant, administrative or
   judicial process, requests by law enforcement agencies, or other requests
   that we must respond to under applicable law. We may disclose your personal
   information in response to any of these requirements.

 * Sharing for protection of our legal rights and/or those of others: we may
   disclose your personal information to preserve the security of our mobile
   applications, website, or social media accounts; resolve disputes; or assess
   any possible wrongdoing.

 * Sharing during asset transfer: to a buyer or other successor in the event of
   a merger, divestiture, restructuring, reorganization, dissolution, or other
   sale or transfer of some or all of our assets, whether as a going concern or
   as part of bankruptcy, liquidation, or similar proceeding, in which personal
   information held by us about our App users is among the assets transferred.

 * To enforce our rights arising from any contracts entered into between you and
   us, including the Terms of Use, and for billing and collection.

 * To fulfill the purpose for which you provide it.

 * For any other purpose disclosed by us when you provide the information.

We will ensure that the lawfulness of this sharing and, if applicable, sign
stringent non-disclosure agreements (NDAs) and/or data processing clauses with
the companies, organizations, and individuals with whom personal data is shared,
requiring them to comply with this policy and take appropriate confidentiality
and security measures when processing personal information.

We may also share Aggregate Data collected about the application and device
usage, as long as the data does not identify any specific individuals, to
analyze trends about home networking and utility use, to show third parties how
their products could work with our products and to generally improve our
products and services.

In the preceding twelve (12) months, the Company has shared personal information
with the categories of third parties indicated in the chart below.


DISCLOSURE OF "SALE" OF PERSONAL DATA DEFINED IN APPLICABLE STATES IN THE U.S.

While we don't sell your information for money, it's important to note that the
use of cookies or sharing information with advertisers for cross-context
behavioral advertising may be considered a "sale" of information in certain
states. In this specific context, we are considered to be "selling" information
by making personal information available to third parties through third-party
website cookies. You have the option to decline these cookies through our cookie
banner.

Personal Information Category Category of Third-Party Recipients Business
Purpose Disclosures Sales Identifiers. Affiliates, Parent, subsidiary
organizations or service providers/processors. Internet cookie data recipients
like Google Analytics. See Cookie Policy. California Customer Records personal
information categories. Affiliates, Parent, subsidiary organizations or service
providers/processors. For identifiers, we use Internet cookie data recipients
like Google Analytics. See Cookie Policy.
For Financial Data, none. Our Websites collect payment card or banking
information to complete product purchases, but we do not store such information.
All payments are processed by our payment service providers, PayPal and Stripe.
Protected classification characteristics under California or federal law.
Affiliates, Parent, subsidiary organizations or service providers/processors.
None Commercial information. Affiliates, Parent, subsidiary organizations or
service providers/processors. Internet cookie data recipients like Google
Analytics. See Cookie Policy. Internet or other similar network activity.
Affiliates, Parent, subsidiary organizations or service providers/processors.
Internet cookie data recipients like Google Analytics. See Cookie Policy.
Geolocation data. Affiliates, Parent, subsidiary organizations or service
providers/processors. Internet cookie data recipients like Google Analytics. See
Cookie Policy. Sensory data. Affiliates, Parent, subsidiary organizations or
service providers/processors. None Professional or employment-related
information. Affiliates, Parent, subsidiary organizations or service
providers/processors. None Non-public education information. Affiliates, Parent,
subsidiary organizations or service providers/processors. None Inferences drawn
from other personal information. Affiliates, Parent, subsidiary organizations or
service providers/processors. Internet cookie data recipients like Google
Analytics. See Cookie Policy.

5. Retention of Personal Information

We will only retain your personal information for as long as reasonably
necessary to fulfil the purposes we collected it for, including for the purposes
of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We may retain your personal information for a longer period in the event of a
complaint or if we reasonably believe there is a prospect of litigation in
respect to our relationship with you.

To determine the appropriate retention period for personal information, we
consider the amount, nature and sensitivity of the personal information, the
potential risk of harm from unauthorized use or disclosure of your personal
information, the purposes for which we process your personal information and
whether we can achieve those purposes through other means, and the applicable
legal, regulatory, tax, accounting or other requirements. You may delete your
Vesync online account at any time. After you delete your online account, Vesync
will delete the personal information stored in it, including any personal
information collected by smart devices, unless under which we are obligated to
keep them.

This (Section 5) does not apply to deidentified or Aggregated Data.

6. How We Secure Personal Information

Vesync implements reasonable and appropriate industry-standard security controls
to protect personal information in its possession. Vesync’s administrative,
physical, and technical safeguards:

 * Provide assurances of the integrity and confidentiality of personal
   information covered by this policy.

 * Protect against reasonably anticipated threats or hazards to the security or
   integrity of personal information, and unauthorized uses or disclosures of
   such personal information; and

 * Facilitate compliance with legal frameworks of requirements under applicable
   data protection laws.

To this end, we take the following measures:

 * We take reasonable and feasible measures to ensure that the personal
   information collected is minimal and relevant to what is necessary in
   relation to the purposes for which they are processed. We retain your
   personal information for no longer than is necessary for the purposes stated
   in this policy and privacy notice of specific product or service, unless
   extending the retention period is required or permitted by law.

 * We use a range of technologies such as cryptographic technologies to ensure
   the confidentiality of information in transmission. We implement trusted
   protection mechanisms to protect data and data storage servers from attacks.

 * We deploy access control mechanisms to ensure that only authorized personnel
   can access your personal information. In addition, we control the number of
   authorized personnel and implement hierarchical permission management on them
   based on service requirements and personnel levels.

 * We strictly select business partners and service providers and incorporate
   personal information protection requirements into commercial contracts,
   audits, and appraisal activities that are at least as stringent as the ones
   Vesync itself uses, consistent with this policy.

 * We hold security and privacy protection training courses or other equivalent
   publicity activities to raise employees' personal information protection
   awareness.

The safety and security of your data also depend on you. Where we have given you
(or where you have chosen) a password for access to certain parts of our
services, you are responsible for keeping this password confidential. We ask you
not to share your password with anyone. We urge you to be careful about giving
out data in public areas of the App like Forum. The information you share in
public areas may be viewed by any user of the App.

Although we do our best to protect your personal information, unfortunately, no
security measures can provide absolute protection. To cope with possible risks,
such as personal information leakage, damage, and loss, we have procedures in
place to deal with suspected data security breaches. If you have reason to
believe that your interaction with us is no longer secure, please immediately
notify us in accordance with Contact Information below.

7. How We Protect Children's Personal Information
a. Marketing and Sales to Adults

The Websites, App, and services are not intended for children under the age of
18 or the equivalent age as specified by law in your jurisdiction. We do not
knowingly collect personal information from children for purposes of marketing
or sales. We also do not collect any personal information from children under
the age of 18 without their parent’s or guardian’s consent. If we learn we have
collected or received personal information from a child without parental
consent, we will take steps to delete that information as soon as possible. If
you believe that we have unknowingly collected information about a child in
connection with our marketing or sales operations, please contact us using one
of the methods in the Contact Information below for us to delete it.

b. Personal Information of Children Collected in Connection with the Use of
Smart Devices

While our App and services are available only to registered adult users, we
recognize that family and household members of registered users may be children.
We also recognize that registered adult users may, from time to time, permit
their family and household members, including children, to use their Vesync
products. For example, parents or guardians of a child may allow their child to
use the smart scale or other fitness products and configure their Vesync
accounts to track fitness data about their child. Parents or guardians may also
add a child’s name, weight, age, and birthday into their Vesync accounts.
Therefore, online accounts maintained by Vesync, as used by registered adult
users, may include personal information of children. Note, persons under the age
of 18, or any higher minimum age in the jurisdiction where that person resides,
are not permitted to create Vesync accounts, and we do not ask a child to supply
any information to us directly. Rather, a parent or guardian must provide the
child’s personal information and consents to the collection and disclosure of
their child’s information through his or her account and in accordance with this
Privacy Policy.

When children's personal information is collected based on the consent of the
parent or guardian, we will only use or disclose the information in accordance
with Vesync Privacy Policy for Children. Parents or guardians who need to
access, modify, or delete the personal information of their children or people
under guardianship can do so directly in their Vesync account. Alternatively,
contact us via the channels provided in the Contact Information below.

8. Your Rights and Choices
Right to Know, Correct and Data Portability

You can access, correct, or modify the information you provided to us by editing
your profile and adjusting your account settings.

You can also contact us to submit your right to access, correct, or modify your
information.

To protect your privacy and maintain security, we take steps to verify your
identity before granting you access to your personal information or complying
with a deletion, portability, or other related request. We may, in certain
situations, reject your request for access, correction, or portability, for
example, we may reject access where you are unable to verify your identity.

Right to Delete

You can delete your account in your account settings (More > Settings > Account
& Security > Delete Account), or you can delete them using from our link here.

You can also contact us to submit your right to delete your information. Please
note that if you request deletion of your personal information, or if you delete
your account, we may retain your personal information for the purposes of
satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Also, because we take measures to protect data from accidental or malicious loss
and destruction, residual copies of your personal information may not be removed
from our backup systems for a limited period of time.

Right to Opt-Out

We strive to provide you with choices regarding the personal information you
provide to us. We have created mechanisms to provide you with the following
control over your information:

 * Tracking Technologies and Advertising. You can set your browser to refuse all
   or some browser cookies, or to alert you when cookies are being sent, please
   see our Cookie Policy here.

 * Promotional Offers from the Vesync. You may utilize the unsubscribe function
   in each promotional email. You may also submit your request to opt-out by
   sending us an email stating your request to support@vesync.com.

This opt-out does not apply to information provided to us as a result of a
product purchase, warranty registration, product service experience or other
transactions.

We do not control third parties' collection or use of your information to serve
interest-based advertising. However, these third parties may provide you with
ways to choose not to have your information collected or used in this way. You
can also opt out of receiving targeted ads from members of the Network
Advertising Initiative ("NAI") on the NAI's website.

Right to Request a List of Third Parties

If applicable under states’ law or other regulations, you may have the right to
request a list of third parties whom we have shared your personal information
with.

Right to Appeal a Refusal

If we can't confirm your identity or authority to make a request, or if the
information is legally required to be retained, we may not be able to honor your
request. If your request is denied, like in cases where we can't verify your
identity, you can appeal our decision by contacting us.

Non-Discrimination

We won't treat you differently for exercising your rights and choices. However,
please note that some features or functionality on our App or Website may change
or become unavailable to you based on the information you provide.

If you are a user in the EEA or in the UK, you may have additional rights
Right to restriction of processing

For users in the EEA or the UK, you have the right to restrict the processing of
your personal data in accordance with applicable laws.

Withdraw consent

For users in the EEA or the UK, you have the right to withdraw consent at any
time when we are relying on consent to process your personal data. However, this
may not affect the lawfulness of any processing carried out before you withdraw
your consent. If you withdraw your consent, we may not be able to provide
certain products or services to you.

You can exercise your rights by contacting us. You can also lodge a complaint
with the data protection regulator if you think that any of your rights have
been infringed by us.

9. Links to Other Parties’ Websites, Products, and Services

The Websites, App, and services may contain links to third-party websites,
products, and services of interest. All links to third-party websites, products,
and services are provided for users' convenience only. You need to determine
your interaction with such links on your own. We cannot be responsible for the
protection and privacy of any information which you provide while visiting or
using such third-party websites, products, and/or services and they are not
governed by this policy. You should exercise caution and look at the privacy
statement applicable in question.

In addition, when you download the App, certain third parties may use automatic
data collection technologies to collect information about you or your device.
These third parties may include: 1) your mobile device manufacturer, like Apple,
Samsung and Google; and 2) your mobile service provider. These third parties may
use tracking technologies to collect information about you or your online
activities over time and across different websites, apps, and other online
services websites. We do not control these third-party tracking technologies or
how they may be used. If you have any questions, you should contact the
responsible provider directly.

10. Data Transfer Outside EEA Countries and UK

We share your personal data within the Vesync. Where personal data originated in
the EEA, this will involve transferring your data outside the EEA. Whenever we
transfer personal data to countries outside of the EEA, we will ensure that the
data is transferred in accordance with this Privacy Policy and as permitted by
the applicable laws on data protection. Our commitment includes ensuring that an
equivalent level of protection is afforded to it by ensuring appropriate
safeguards are implemented in the form of specific contracts approved by the
European Commission. Please contact us if you want further information on the
transfer of personal data out of the EEA.

11. Do Not Track Disclosures

With regard to Do Not Track (DNT), we currently don’t respond to DNT signals in
browsers because no DNT standard has been adopted.

12. Entire Privacy Policy

We may provide you with separate privacy notices for specific products and
services, and such privacy notices are incorporated into herein by reference. If
there is any inconsistency between privacy notices and this Privacy Policy, the
privacy notice shall prevail.

13. Changes to Our Privacy Policy

Our business changes constantly, and our privacy policy and the terms of use
will also change accordingly. We may email periodic reminders of our policy and
terms, but you should check our applications of legal & policy frequently to see
the most recent changes. Unless stated otherwise, our current privacy policy
applies to all data that we have about you and your account(s).

We stand behind the promises we make and will never materially change our
policies and practices to make them materially less protective of user
information collected in the past without the consent of affected users.
However, we may amend this policy from time to time. We will make amendments to
the policy by displaying an amended copy on our Websites and App, and, if
necessary, by sending a notice to you by email. Your continued use of our
applications after the revision will constitute your approval of the revised
version.

The date the privacy policy was last revised is identified at the top of the
page. You are responsible for ensuring we have an up-to-date active and
deliverable email address for you, and for periodically checking our application
and this privacy policy for any changes.

14. Contact Information

Please direct all requests for assistance, questions, or complaints about our
privacy practices to our privacy team by email or postal mail at the following
contact data:

Attention:  Privacy Team

Email:  support@vesync.com

Postal Address:  1202 North Miller Street, Suite A, Anaheim, CA 92806 US



If you are EEA and UK users, please contact us via the following address:

Legal representative in EEA: ETEKCITY GmbH

Postal Address: Vossbarg 1,25524 Itzehoe, Germany

Legal representative in the UK: Vesync (UK) Co., Ltd

Postal Address: Unit G2 Havebside Industrial Estate, Fishtoft Road, Boston, PE21
0AH, United Kingdom

If you have any concerns or complaints about Vesync’s privacy policies or
practices, please provide information relevant to your complaint. Our privacy
team will evaluate your concern or complaint based on the information you
provide and send you a response. We may need to ask you for additional
information to evaluate your concern or complaint. We will promptly investigate
and respond to your communications about a complaint. You may have other rights
under the law and the right to contact the privacy regulator in your local
jurisdiction about your concern or complaint.



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