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JESS ANDRÉ SOLLER


CONTACT INFORMATION

Address Naga City, Camarines Sur, Bicol, Philippines, 4400 Phone +639182522517
Email andresoller22@gmail.com
 * Facebook
 * Linkedin
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Website Views: 76
 * About Me
 * Employment History
 * Education
 * Skills
 * Certifications
 * Contact


ABOUT ME

A professional with diverse career history. From Research Associate, GIS
Personnel, IT Support, to SAP Security Analyst, I have gained various technical
skills and knowledge on different industries. I have also developed important
people skills throughout the years, including problem-solving, analytical
thinking, interpersonal skills, communication, adaptability, teamwork, and
leadership, with the aid of highly qualified mentors and years of experience.


EMPLOYMENT HISTORY


 * SAP SECURITY - SECURITY DELIVERY ANALYST
   
   Accenture
   
   Aug 2021 - May 2024
   
   I investigated, analyzed, and resolved user access issues to support client
   needs. Provided support on Identity and Access Management tasks on multiple
   SAP landscapes like ECC, BW, Solman, etc. I have also perfomed
   troubleshooting and role modification tasks based on business requirements.
   Furthermore, I have also assisted on additional tasks such as orienting and
   assisting newly onboarded resources, prepared monthly reports related to
   timesheet and audits. I have also became an facilitator on one SAP bootcamp
   session about user administration.
   


 * IT SUPPORT SPECIALIST
   
   Naga College Foundation
   
   Aug 2019 - Jun 2021
   
   I have provided technical support on applications and IT solutions through
   phone, live chat and email. Managed the deployment, configuring laptops and
   migrating user data as instructed. Delivered remote demonstrations and
   troubleshooting on customer’s computers through TeamViewer. Provided basic
   technical support on hardware issues including laptops, printers, and
   computers.
   


 * GIS PERSONNEL
   
   Ateneo de Naga University
   
   Jul 2017 - Jul 2018
   
   Utilized geographic information system software to create visual aids.
   Conducted trainings and seminars on the use cases and benefits of GIS
   applications.
   


 * RESEARCH ASSOCIATE
   
   Ateneo de Naga University
   
   Jan 2016 - May 2017
   
   Collaborated with University of the Philippines on a project to generate
   flood hazard maps for Bicol region using LiDAR technology and GIS
   applications. Conducted data processing tasks and field attribution.


EDUCATION


 * BACHELOR OF SCIENCE IN ELECTRONICS ENGINEERING
   
   Ateneo de Naga University
   
   2009-2014

   
   


 * CISCO CCNA 200-125 BOOTCAMP
   
   Ironlink
   
   2018

   
   


 * SAP SECURITY BOOTCAMP
   
   Accenture
   
   2021


SKILLS

 * Moderate experience in supporting Windows Operating Systems.
 * Moderate experience in computer hardware, software, and network
   troubleshooting and resolution.
 * Moderate experience in supporting Microsoft Office apps (Word, Excel,
   PowerPoint), Open Office, Internet Browsers.
 * Extensive support experience in installation of software programs.
 * Extensive support experience in installation of computer hardware components
   and its drivers if required.
 * Basic knowledge on programming languages such as C++, PHP, Python.
 * Basic knowledge on subnetting and ACL.
 * Basic knowledge on RIP, EIGRP, OSPF, DHCP, BGP, DNS, OSI and TCP/IP models
   and other networking concepts.
 * Moderate experience in configuration, deployment, and support of routers,
   switches, and wireless access points.
 * Moderate experience on User Identity and Access Management in SAP systems.
 * Basic to moderate experience on SAP role modifications and authorization
   troubleshooting.
 * Basic knowledge of cloud computing - AWS.


CERTIFICATIONS


 * LICENSED ELECTRONICS ENGINEER
   
   Issued Nov 2015 · Expired Dec 2021
   
   Credential ID 0062786


 * CISCO CERTIFIED NETWORK ASSOCIATE ROUTING AND SWITCHING (CCNA)
   
   Issued Nov 2018 · Expired Nov 2021
   
   Credential ID CSCO13389477