katherinehkim.com
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Submission: On November 30 via api from BE — Scanned from DE
Submission: On November 30 via api from BE — Scanned from DE
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About me Resume I research users for a living. UX researcher currently @ AAA/ClubLabs in Los Angeles, CA. I strive to happily marry qualitative & quantitative data to tell stories about our users. My Work Global Navigation Redesign 2024 - password required reassessing user schemas & patterns of searching new user onboarding & ENGAGEMENT 2024 - password required encouraging engagement at the right step of the journey AUTO inSURANCE CLAIMS GAP ANALYSIS 2023 - password required mapping the auto claims journey to guide policy holders in times of distress -------------------------------------------------------------------------------- have a nice day!have a nice day! 2024Katherine Kim Contact form LinkedIn